Alex Polizzi made a return to our TV screens and helped a family transform their budget bed and breakfast
The Hotel Inspector’s Alex Polizzi was quick to issue an ultimatum to some hotel owners as she spotted a big problem. During Thursday’s (March 19) episode of the Channel 5 hit show, Alex was in the sprawling commuter town of Horley, to check into Gatwick Turret.
The budget bed and breakfast is run by 62-year-old Ram, 61-year-old Anj and their 37-year-old son, Rai. The 10-bedroomed Victorian guest house is just a mile down the road from Gatwick Airport, where over 250,000 flights carry up to 46 million passengers every year.
It seems like a great location for a hotel as a lot of people will be needing somewhere to stay before or after their getaways. However there is a lot of competition as Gatwick Turret is one of over 100 hotels, including big chain brands, fiercely vying for their business.
As the hotel owners wrestle with high overheads in a highly competitive market, the family have no choice but to run the hotel almost single-handedly to keep staffing costs down.
And Rai has a lot on his hands as the running of the hotel has recently been passed down to him and it’s all on him to turn things around for Mum and Dad and find a way of making a profit.
Alex knew she had a lot to do to help transform the hotel as she found mismatched décor and too many running costs. And before she could even get stuck in she was quick to spot a problem as she discovered that despite their hard work, the business is barely breaking even and the family are struggling to pay themselves.
Alex asked: “Tell me about what it cost you to put on a room?” Rai explained: “Each room costs around £4.20 for the linen. The tea, coffee tray, a bottle of water…”
Before he could finish his sentence, Alex jumped in: “It’s expensive water. I wouldn’t put a very expensive bottle of water in the room. So what does it cost?” Rai continued: “£3.20.”
Alex explained: “Adding to cost per room are roughly £6 on housekeeping, £9 towards the £350,000 pound mortgage, £24 on utilities and taxes and £9 commission for those pesky online booking sites.”
She continued: “So, the grand total of that, my dears, is £56. Lucky lucky you, all this work and all this headache and you’re making a profit of about £4 a night per year – not quite enough for retirement.”
Alex admitted: “There is obviously a problem.” She then asked: “Do you pay yourselves? Rai revealed: “A £1,000 each.” It was clear Alex was stunned as she gasped: “A £1,000 each a month. Gosh darling, I mean, I’m surprised the government allows it, you’re not even making minimum wage.”
Alex gave the owners an ultimatum as she later added: “So we either need to make more money or sell it off.”
After an intense few days of renovations and small changes, Alex managed to help the family turn things around and business seems to be heading in the right direction as Rai revealed that they are now making an extra £140 a week with their breakfast room and they managed to get some positive press.
You can stream The Hotel Inspector on Channel 5





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