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Social workers in England begin using AI system to assist their work | Social care

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Hundreds of social workers in England have begun using an artificial intelligence system that records conversations, drafts letters to doctors and proposes actions that human workers might not have considered.

Councils in Swindon, Barnet and Kingston are among seven now using the AI tool that sits on social workers’ phones to record and analyse face-to-face meetings. The Magic Notes AI tool writes almost instant summaries and suggests follow-up actions, including drafting letters to GPs. Two dozen more councils have or are piloting it.

By cutting the time social workers spend taking notes and filling out reports, the tool has the potential to save up to £2bn a year, claims Beam, the company behind the system that has recruited staff from Meta and Microsoft.

But the technology is also likely to raise concerns about how busy social workers weigh up actions proposed by the AI system, and how they decide whether to ignore a proposed action.

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The British Association of Social Workers welcomed AI systems that free up time for face-to-face work, but said they “must never replace relationship-based social work practice and decision-making”.

One pilot council said it needed greater reassurance that the AI tool was accurately summarising meetings before notes went on file about potentially life-changing choices.

According to an impact assessment by the London Borough of Camden, a person role-playing a client mentioned in passing that they struggled slightly to use their phone. The AI generated a case summary which added a potential action to look into technology training for them, but neither of the people in the role play had picked that up.

Seb Barker, the chief operating officer of Beam, which provides Magic Notes, said none of the feedback from pilots suggested social workers would simply do what the Magic Note tells them to; the summaries and follow-up actions have to be approved by a human. He said there was no evidence that social workers were switching off during meetings with clients and letting the AI draw up an action plan.

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One in 10 adult social worker jobs in England are vacant and 2023 had the second highest vacancy rate for child and family social workers since 2017, pushing the government assessment of the risk to “critical”.

Swindon borough council has signed a six-month contract to use the technology and said it particularly helps social workers with dyslexia. Cllr Ray Ballman, the cabinet member for adult social care, said it had been “a gamechanger for our colleagues”.

Wiltshire council’s equality impact assessment says: “The tool will not make decisions or take full automated actions regarding the writing up of conversations: the practitioner must always have the final decision, applying appropriate quality checks and oversight.”

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The London borough of Barnet is giving the tool to 300 adult social care workers after staff “found it allowed them to more fully engage with residents”, saved time and “no issues with bias were identified”. The AI summaries were only a “starting point” to be edited by social workers and checked by managers before filing as formal records, a spokesperson said.

Seventy per cent of all UK government departments are piloting or planning to use AI systems, according to a recent assessment by the National Audit Office. But the spending watchdog said that ageing IT systems, skills gaps and problems with data quality could hold the public sector back from capitalising on the rapidly advancing technology. There is no central UK regulator of AI, but the Labour government plans to legislate “to place requirements on those working to develop the most powerful artificial intelligence models”.

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The Magic Notes system gathers sensitive information including health conditions, personal finances, addresses, dates of birth, telephone numbers, sexual orientation, ethnic origin and religious beliefs. It deploys AI algorithms made by San Francisco companies Deepgram and OpenAI. Barker said the recordings were held on Beam’s servers in the UK and the data is not used to train Magic Notes or any other AI system.

A spokesperson for Croydon council said: “We are evaluating the pilot and will be making a full assessment before proceeding. Any use of AI will be subject to the proper checks and governance.”

Maris Stratulis, the national director of the British Association of Social Workers England, said: “We call for the regulation of AI, a national framework of ethical principles for its use and transparency about when AI applications are being used and by what industries to ensure accountability to citizens and uphold human rights.”

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Education secretary ‘open minded’ on England smacking ban

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Is Reform UK's plan to get Farage into No 10 mission impossible?
Getty Images Little girl with bunches looking out a large window, inside a green wooden hut. Getty Images

The education secretary has said she is “open minded” to a ban on smacking children in England, but that there are no imminent plans to change the law.

It comes after fresh calls for a ban in England by Children’s Commissioner Dame Rachel de Souza, who suggested adopting similar measures already in place in Scotland and Wales.

Asked if she supports that proposal, Bridget Phillipson told the BBC’s Laura Kuenssberg that the government is “considering it” but legislation would not be brought forward “any time soon”.

Children’s charity the NSPCC called on new legislation “as soon as possible” as there was “mounting evidence” that physically disciplining children could be “damaging”.

Speaking on Sunday morning, Phillipson said she was keen to hear from Dame Rachel and other experts “on how [a ban] would work”.

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She added that she thought “we do need to look at how we keep children safe”.

Phillipson added that the upcoming Children’s Wellbeing Bill, which is expected to be introduced “by the end of the year”, will address many of the issues relating to children’s care and safeguarding.

Anna Edmundson, head of policy at the NSPCC, told the BBC that calls had tripled to the charity’s helpline from adults concerned about the use of physical punishment on children.

In a statement she added: “That is why we want the Government to legislate as soon as possible to give children in England the same protection from assault afforded to adults and already in place for children in Scotland and Wales.”

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Other charities, including Barnardo’s, have also long called for an English smacking ban and two-thirds of English people polled by YouGov in March last year said physically disciplining a child is not acceptable.

Bridget Phillipson appears on set with Laura Kuenssberg. They are both sitting on red chairs and appear to be talking. The Education Secretary wears a dark pink dress with a memorial poppy pin attached.

Bridget Phillipson on Sunday with Laura Kuenssberg

In England and Northern Ireland it is legal for a carer or parent to discipline their child physically if it is a “reasonable” punishment – but the Children Act 2004 made it illegal to assault a child causing actual or grievous bodily harm.

The previous Conservative government argued parents should be trusted to discipline their children and there were “clear laws in place” to prevent violence.

The Department for Education told the BBC earlier this week that it was now “looking closely” at the law changes made in Scotland and Wales, which came into force in 2020 and 2022 respectively, to see whether more could be done in England.

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Posting on X last week, Dame Rachel said a ban on any kind of corporal punishment, including smacking, hitting, slapping and shaking, could stop lower level violence from escalating.

“If we are serious about keeping every child safe, it’s time England takes this necessary step,” she said.

“Too many children have been harmed or killed at the hands of the people who should love and care for them most.”

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Chancellor expected to hike employers National Insurance

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Chancellor expected to hike employers National Insurance

The chancellor is set to increase the amount employers in the UK pay in National Insurance at the Budget.

Rachel Reeves is also expected to lower the threshold for when employers start paying the tax, but is not likely to introduce the levy to employer pensions contributions.

It is understood the changes could raise £20bn for public services, such as the NHS.

The move is thought to be the single largest revenue raiser of next week’s Budget, but other tax rises are also expected.

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Labour MPs urge Keir Starmer to clarify stance on non-cash slavery reparations | Commonwealth summit

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King Charles says 'none of us can change the past' in Chogm speech – video

Labour MPs have urged Keir Starmer to clarify his government’s position on non-cash reparations for Britain’s historical role in the slave trade, as No 10 says the issue is off the table.

In the run-up to the Commonwealth heads of government meeting (Chogm), the government said it would not be issuing an official state apology.

While travelling to the conference, which began in the Pacific island nation of Samoa on Friday, the prime minister told reporters he wanted to “look forward” rather than have “very long endless discussions about reparations on the past”.

King Charles acknowledged “painful aspects” of Britain’s past but sidestepped calls to directly address reparations for slavery, saying “none of us can change the past, but we can commit … to learning its lessons”.

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But despite the insistence from Downing Street that the issue was not on the agenda for the summit of 56 Commonwealth countries, leaders were prepared to defy the UK. A draft version of the final communique that was leaked to the BBC this week said leaders had “agreed that the time has come for a meaningful, truthful and respectful conversation towards forging a common future based on equity”.

After mounting pressure for the UK to engage in a “meaningful, truthful and respectful” conversation about Britain’s past, a source in No 10 said the UK could support some forms of reparatory justice, such as restructuring financial institutions and providing debt relief.

King Charles says ‘none of us can change the past’ in Chogm speech – video

This was initially welcomed by the Labour MP Diane Abbott, who sits on the all-party parliamentary group for Afrikan reparations (APPG-AR), who said she was “glad that Starmer seems to have backed off from his complete hostility to the concept of reparations. It remains to be seen what he means by ‘non-financial reparative justice’.”

Some campaigners were frustrated by what they felt to be either a game of semantics on the issue, or a deliberate misrepresentation of what the campaign for reparations is. Among the long-established 10-point plan for reparatory justice by the Caribbean community (Caricom) is debt cancellation, while others have long campaigned on the link between reparatory justice and climate resilience.

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Michael McEachrane, the UN rapporteur of the permanent forum on people of African descent, said: “Keir Starmer misrepresents reparations … It is a matter of taking responsibility for and transforming legacies of the past in the present.”

Only then, McEachrane added, would the Commonwealth community see “greater equity within and among countries”.

When No 10 was pressed to explain what it meant by non-financial reparative justice in Friday’s press briefing, a spokesperson pushed back on the idea.

The prime minister’s deputy spokesperson said: “Our position on reparations is clear, and that goes for other forms of non-financial reparatory justice too. The prime minister’s focus is on addressing the challenges that we face.”

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In response, Abbott said: “Incredible that Starmer wants to treat the leaders of fellow Commonwealth countries with such disrespect. And it is offensive that he seems to be saying that he knows what they want to discuss better than they themselves do.”

Fellow Labour MP Clive Lewis questioned how Starmer and his team could go to the summit and not expect reparations to come up: “Has he not been paying attention to the African Union, Caricom, [the Barbados PM] Mia Mottley, the Bridgetown Initiative? This is what has been happening whilst he has been in politics.

“It looks very much like they’ve said, in a very kind of colonial mindset, that this is not for discussion. It’s not on the agenda. Well, that’s not going to go down well in a Commonwealth of equals.”

Lewis, who called in parliament for the UK to enter negotiations with Caribbean leaders on paying reparations for Britain’s role in slavery, said: “You have to ask the question, given that David Lammy himself is a son of Guyana, who has been talking about this for years, the person who came after Bernie Grant: someone lost a memo somewhere.

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“I can’t believe that David didn’t know that this was going to come up, and someone must have told No 10 this was coming up … it is quite revealing of something.”

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Some Home Office staff to get pay rise of over 9%

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Some Home Office staff to get pay rise of over 9%

Some Home Office staff are getting an inflation-busting 9% pay rise, the department has confirmed.

The union representing civil servants, PCS, welcomed the deal, which is nearly double the 5% agreed for most civil servants.

The pay boost is meant to improve staff retention and morale, which is the lowest in the civil service.

But Conservative MP Neil O’Brien said the pay hike would “stick in the craw” of people worried about immigration and crime.

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The BBC understands the pay rises will be backdated to the start of July and will range from 6% to 9.1% for executive officers working outside of London.

Inflation is running at 2.2%, according to the latest figures.

But the PCS union said its members “deserve rises significantly above inflation to reclaim pay that we have lost through years of below-inflation rises”.

The Home Office’s most recent annual report showed the cost of hiring temporary agency staff had tripled on the last two years to more than half a billion pounds, most of which was spent on dealing with illegal immigration, as well as the now-cancelled Rwanda deal.

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A Home Office spokesman said the pay rises were in line with the civil service pay remit guidance.

He said: “This year’s pay guidance recognises the hard work and vital importance of all our staff and is broadly in line with others in the public sector.

“One relatively junior grade in a particular region has received the higher amount to bring them into line with their peers.”

PCS general secretary Fran Heathcote said she would continue to push for a “fair and sustainable long-term pay settlement” to make up for “many years” of below-inflation pay.

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She said: “We have made progress in negotiations with the Home Office and we welcome the fact that the final offer would deliver increases for the admin and executive grades that are above the 5% headline figure in the civil service remit.

“We believe this is the best award that can be delivered through departmental negotiations alone.”

However, critics have questioned whether the recent performance of the Home Office staff justified a bumper pay rise.

The move comes as the number of migrants who have crossed the Channel in small boats so far this year topped 29,000, approached the total for the whole of last year.

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O’Brien said: “I have no problem with people being rewarded for good performance.

“But with massive numbers crossing the channel, crime clear-up rates low and dangerous people getting let out of jail, this large pay rise will stick in the craw of a lot of people.”

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Couple given go-ahead to sue governments over winter fuel payment

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Couple given go-ahead to sue governments over winter fuel payment

A Scottish couple have been given permission to proceed with a legal bid to overturn the scrapping of the universal winter fuel benefit for all pensioners.

Peter and Florence Fanning, from Coatbridge in North Lanarkshire, have argued both the UK and Scottish governments failed to adequately consult with those of pension age and did not release an equality impact assessment on the changes.

The judicial review required a judge’s approval to move to a full hearing, which has been given.

A hearing at the Court of Session in Edinburgh is now scheduled for 15 January.

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The case will ask the Court of Session to rule on whether the decision to scrap the universal benefit was unlawful.

This would allow the petitioners to ask the court to, in effect, set aside the policy and restore the winter fuel payment to all.

A spokesperson for Govan Law Centre, which has taken the case for the Fannings, said their clients were “delighted” that permission had been granted.

They added they were awaiting a decision next week on whether civil legal aid from the Scottish Legal Aid Board would be granted.

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The controversial decision has been criticised by trade unions and groups representing older people.

Chancellor Rachel Reeves previously announced the benefit needed to be means- tested from this winter due to a £22m “black hole” in public finances that she said Labour had inherited from the previous Conservative government.

The benefit is devolved but the Scottish government said it had to follow suit as £160m had been taken out its budget.

Mr Fanning stated in September that the decision created “manifest injustice” for those affected.

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The couple were being supported by former Scottish first minister Alex Salmond, who put them in touch with Govan Law Centre and called the payment being scrapped “unacceptable”.

The Alba party leader has since died after suffering a heart attack in North Macedonia.

First Minister John Swinney said last month that he understood public concerns about the payment but that the Scottish government was having to face “hard reality” regarding budgets.

Earlier this month the SNP tabled a Holyrood motion calling on Sir Keir Starmer to reverse the decision.

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A spokesperson for the UK government previously said it was committed to supporting pensioners and that millions would see their state pension rise by £1,700 during this parliament.

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Many African kings opposed eradicating slavery

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Many African kings opposed eradicating slavery

The government should “unequivocally reject” calls for the UK to pay reparations for its role in the slave trade, Tory leadership candidate Robert Jenrick has said.

He said calls for the UK to pay reparations were “based on false and misleading narratives about our past”.

Britain “worked harder than nearly any other country to eradicate the practice” in the 19th century, adding that the campaign against slavery was “opposed by many African kings”.

There have been attempts to get reparations discussed at a meeting of the 56 Commonwealth countries in Samoa.

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Chancellor Rachel Reeves has already ruled out making payments, telling the BBC: “That’s not something that this government is doing.”

Prime Minister Sir Keir Starmer said the slave trade was “abhorrent” but that it would be better to focus on “today’s challenges” such as climate change.

Caribbean countries have been particularly keen to press the issue. Earlier this week, Bahamas foreign minister Frederick Mitchell told BBC Radio 4’s Today programme that reparations were not just about money but a matter of “respect, acknowledging the past was wrong and needs to be corrected”.

Kemi Badenoch, Jenrick’s opponent in the Tory leadership race, said the government was facing reparation demands because Labour politicians had “spent their time in opposition supporting these sort of fringe, unnecessary causes under the guise of decolonisation”.

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“Now the British public are waking up to the reality of a Labour government that is ashamed of its own country – giving away the Chagos Islands, watering down Britain’s influence at the UN, and reducing our support for Israel in their fight against terror.

“If I am leader of the opposition I will ensure Keir Starmer is held to account for his deplorable actions.”

Reparations are actions that can be taken to amend for past wrongs. For example, in 2013, the UK government paid £19.9m to 5,000 elderly Kenyans who had been tortured by British colonial forces in the 1950s.

From the 16th century, the British government, along with other European countries, participated in the transatlantic slave trade.

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It is estimated that between 1500 and 1800 around 12 -15 million people were trafficked from African countries to be used as enslaved labour in the Caribbean, North, Central and South America. Around two million died on the journey to the Americas.

Having been one of the big beneficiaries of the trade, Britain had a key role in ending the practice and abolished slavery in 1833.

As part of the policy, British plantation owners were paid £20m for the loss of their slaves, creating a debt the UK only finished paying off in 2015.

Addressing the Henry Jackson Society think tank in London, Jenrick said: “It was Britain that spent 1.8% of GDP between 1808 and 1867 on eradicating slavery – the most expensive moral foreign policy on human history.”

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“It was a campaign in fact opposed by many African Kings.

“The West African squadron sacrificed their lives for liberty and freedom and it is high time that we recognise their contribution with a national memorial to honour them and everything that they did.”

The Royal Navy squadron was tasked with stopping vessels transporting slaves and was involved in freeing around 150,000 slaves in the 19th century.

Just as European nations were enriched themselves through the slave trade, some African slave sellers also profited from the practice.

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Jenrick said calls for the UK to pay reparations were “based on false and misleading narratives about our past”.

Last year, a UN judge co-authored a report which estimated that the UK should pay £18.8tn for its involvement in slavery.

The report said the harm caused by the slave trade was “vast” adding: “Its repercussions resonate in the lives of descendants of the enslaved to this day.”

It also argues that descendants “even to this day” have lower incomes and poor health outcomes.

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Historian Professor Sir Hilary Beckles told the report that slavery had led to the black population in the Caribbean experiencing high levels of diabetes, with Barbados and Jamaica “competing for the title of ‘Amputation Capital of the World.’”.

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