Money
Virgin Media’s price rises ‘break the law’, says Which?
Ms Concha said: “While other providers use the consumer price index (CPI) to calculate inflation-linked mid-contract price rises, Virgin Media is the only major broadband firm which will use the RPI from next spring.
RPI is currently significantly higher than CPI. It lost its status as a national statistic in 2013 and has been heavily criticised as a measure of inflation.”
Which?’s complaint to Ofcom also highlighted a clause in Virgin Media’s terms and conditions which states that it can “change our charges at any time”, arguing that this could amount to an unfair contract term and be in breach of the Consumer Rights Act.
Virgin Media has rejected the claim, saying the term did not relate to monthly subscription charges but to other fees such as out-of-allowance and admin charges.
A spokesman said: “We have always been open and transparent about any price increases. While we know that price changes are never welcome, against a backdrop of rising costs, increased usage and continued investment we have already openly set out to customers that we are introducing inflation-linked price changes from April next year, which are widely used and give customers greater certainty about what to expect from their bills. Customers were given the right to cancel their contract within 30 days of receiving this notification.”
The company added that its terms and conditions were clear and that inflation-linked price rises applied only to a customer’s monthly subscription charges.
“We have no plans to increase monthly bills multiple times within the same year. If separate out-of-bundle charges are increased at any point, this would be clearly outlined and customers would receive a right to cancel.
“Our terms and conditions have been drafted in line with standard industry practice, consumer law and Ofcom guidelines.”
Ofcom said it would respond to the issues Which? had raised. The watchdog is already investigating Virgin Media following complaints from customers that the company had made it difficult for them to cancel their services.
Ofcom said some customers were struggling to get through to an agent on the phone, while other calls ended mid-way through or were put on hold for long periods.
A spokesman said: “We already have an enforcement programme open into whether telecoms firms have previously been complying with our rules, which state that mid-contract price rises must be set out clearly before customers sign up.
“We are also reviewing whether inflation-linked, mid-contract price rises give customers sufficient certainty and clarity about what they can expect to pay. We will report on both of these later this year.”
According to data from CryptoQuant, cbBTC circulation supply has outpaced long-established players seven days after launch.
Bitcoin options market positioning shifted as BTC price shot through the $60,000 to $63,000 level.
Ether price could be on track for another correction into a triple-bottom, marking the beginning of a big rally into 2025.
The financial regulator requested an extension until February 2025 to review “at least 133,582 unique documents” as part of discovery motions with Coinbase.
Ethereum is still home to the most active crypto developers and is the most attractive chain to build applications on top of for big companies, argues Bitwise’s Matt Hougan.
-
Sport9 hours agoJoshua vs Dubois: Chris Eubank Jr says ‘AJ’ could beat Tyson Fury and any other heavyweight in the world
-
News1 day agoYou’re a Hypocrite, And So Am I
-
News10 hours agoIsrael strikes Lebanese targets as Hizbollah chief warns of ‘red lines’ crossed
-
Sport9 hours agoUFC Edmonton fight card revealed, including Brandon Moreno vs. Amir Albazi headliner
-
CryptoCurrency8 hours agoEthereum is a 'contrarian bet' into 2025, says Bitwise exec
-
Technology8 hours agoiPhone 15 Pro Max Camera Review: Depth and Reach
-
Science & Environment12 hours agoHow one theory ties together everything we know about the universe
-
Science & Environment20 hours agoSunlight-trapping device can generate temperatures over 1000°C
-
News7 hours agoBrian Tyree Henry on voicing young Megatron, his love for villain roles
-
Science & Environment23 hours agoQuantum time travel: The experiment to ‘send a particle into the past’
-
CryptoCurrency9 hours ago2 auditors miss $27M Penpie flaw, Pythia’s ‘claim rewards’ bug: Crypto-Sec
-
CryptoCurrency9 hours agoArthur Hayes’ ‘sub $50K’ Bitcoin call, Mt. Gox CEO’s new exchange, and more: Hodler’s Digest, Sept. 1 – 7
-
CryptoCurrency9 hours agoTreason in Taiwan paid in Tether, East’s crypto exchange resurgence: Asia Express
-
CryptoCurrency9 hours agoLeaked Chainalysis video suggests Monero transactions may be traceable
-
CryptoCurrency9 hours agoJourneys: Robby Yung on Animoca’s Web3 investments, TON and the Mocaverse
-
CryptoCurrency9 hours agoLouisiana takes first crypto payment over Bitcoin Lightning
-
CryptoCurrency9 hours agoAre there ‘too many’ blockchains for gaming? Sui’s randomness feature: Web3 Gamer
-
CryptoCurrency9 hours agoCrypto whales like Humpy are gaming DAO votes — but there are solutions
-
CryptoCurrency9 hours agoHelp! My parents are addicted to Pi Network crypto tapper
-
CryptoCurrency9 hours ago$12.1M fraud suspect with ‘new face’ arrested, crypto scam boiler rooms busted: Asia Express
-
CryptoCurrency9 hours ago‘Everything feels like it’s going to shit’: Peter McCormack reveals new podcast
-
Science & Environment12 hours agoFuture of fusion: How the UK’s JET reactor paved the way for ITER
-
CryptoCurrency9 hours agoSEC sues ‘fake’ crypto exchanges in first action on pig butchering scams
-
CryptoCurrency9 hours agoFed rate cut may be politically motivated, will increase inflation: Arthur Hayes
-
CryptoCurrency9 hours agoDecentraland X account hacked, phishing scam targets MANA airdrop
-
CryptoCurrency9 hours agoCZ and Binance face new lawsuit, RFK Jr suspends campaign, and more: Hodler’s Digest Aug. 18 – 24
-
CryptoCurrency9 hours agoBitcoin miners steamrolled after electricity thefts, exchange ‘closure’ scam: Asia Express
-
CryptoCurrency9 hours agoCardano founder to meet Argentina president Javier Milei
-
CryptoCurrency9 hours agoCertiK Ventures discloses $45M investment plan to boost Web3
-
CryptoCurrency9 hours agoMemecoins not the ‘right move’ for celebs, but DApps might be — Skale Labs CMO
-
CryptoCurrency9 hours agoDorsey’s ‘marketplace of algorithms’ could fix social media… so why hasn’t it?
-
CryptoCurrency9 hours agoTelegram bot Banana Gun’s users drained of over $1.9M
-
CryptoCurrency9 hours ago
Low users, sex predators kill Korean metaverses, 3AC sues Terra: Asia Express
-
CryptoCurrency9 hours agoSEC asks court for four months to produce documents for Coinbase
-
CryptoCurrency9 hours agoBlockdaemon mulls 2026 IPO: Report
-
News7 hours ago“Beast Games” contestants sue MrBeast’s production company over “chronic mistreatment”
-
News7 hours agoSean “Diddy” Combs denied bail again in federal sex trafficking case in New York
-
News7 hours agoBrian Tyree Henry on his love for playing villains ahead of “Transformers One” release
-
Technology3 days agoYouTube restricts teenager access to fitness videos
-
Science & Environment12 hours ago
‘Running of the bulls’ festival crowds move like charged particles
-
Politics23 hours agoWhat is the House of Lords, how does it work and how is it changing?
-
Health & fitness2 days agoWhy you should take a cheat day from your diet, and how many calories to eat
-
MMA9 hours agoUFC’s Cory Sandhagen says Deiveson Figueiredo turned down fight offer
-
MMA9 hours agoDiego Lopes declines Movsar Evloev’s request to step in at UFC 307
-
Football9 hours agoNiamh Charles: Chelsea defender has successful shoulder surgery
-
Football9 hours agoSlot's midfield tweak key to Liverpool victory in Milan
-
Fashion Models8 hours agoMiranda Kerr nude
-
Politics8 hours agoLabour MP urges UK government to nationalise Grangemouth refinery
-
Science & Environment12 hours agoRethinking space and time could let us do away with dark matter
-
Entertainment7 hours ago“Jimmy Carter 100” concert celebrates former president’s 100th birthday
-
CryptoCurrency9 hours agoSEC settles with Rari Capital over DeFi pools, unregistered broker activity
-
News7 hours agoJoe Posnanski revisits iconic football moments in new book, “Why We Love Football”
-
Health & fitness2 days agoWhen Britons need GoFundMe to pay for surgery, it’s clear the NHS backlog is a political time bomb
-
Science & Environment22 hours agoQuantum to cosmos: Why scale is vital to our understanding of reality
-
Science & Environment1 day agoHow to wrap your mind around the real multiverse
-
Technology3 days agoTrump says Musk could head ‘government efficiency’ force
-
Science & Environment22 hours agoX-ray laser fires most powerful pulse ever recorded
-
Science & Environment21 hours agoHow indefinite causality could lead us to a theory of quantum gravity
-
Science & Environment20 hours agoDoughnut-shaped swirls of laser light can be used to transmit images
-
Science & Environment19 hours agoWhy we are finally within reach of a room-temperature superconductor
-
Science & Environment18 hours agoBlack holes scramble information – but may not be the best at it
-
Science & Environment18 hours agoThe galactic anomalies hinting dark matter is weirder than we thought
-
Science & Environment9 hours agoWe may have spotted a parallel universe going backwards in time
-
CryptoCurrency9 hours agoTelegram CEO cannot leave France, OpenSea receives Wells notice, and more: Hodler’s Digest, Aug. 25 – 31
-
CryptoCurrency9 hours agoFive crypto market predictions that haven’t come true — yet
-
CryptoCurrency9 hours agoSolana unveils new Seeker device, says it’s not just a ‘memecoin phone’
-
CryptoCurrency9 hours agoCrypto scammers orchestrate massive hack on X but barely made $8K
-
CryptoCurrency9 hours agoBitcoiners are ‘all in’ on Trump since Bitcoin ’24, but it’s getting risky
-
CryptoCurrency9 hours agoReal-world asset tokenization is the crypto killer app — Polygon exec
-
Science & Environment12 hours agoJupiter’s stormy surface replicated in lab
-
Politics12 hours ago
Owen Paterson loses ECHR appeal against report that preceded downfall | Owen Paterson
-
CryptoCurrency9 hours agoBinance CEO says task force is working ‘across the clock’ to free exec in Nigeria
-
CryptoCurrency9 hours agoElon Musk is worth 100K followers: Yat Siu, X Hall of Flame
-
CryptoCurrency9 hours agoBitcoin price hits $62.6K as Fed 'crisis' move sparks US stocks warning
-
CryptoCurrency9 hours agoBeat crypto airdrop bots, Illuvium’s new features coming, PGA Tour Rise: Web3 Gamer
-
CryptoCurrency9 hours agoBitcoin bull rally far from over, MetaMask partners with Mastercard, and more: Hodler’s Digest Aug 11 – 17
-
CryptoCurrency9 hours agoVonMises bought 60 CryptoPunks in a month before the price spiked: NFT Collector
-
CryptoCurrency9 hours agoVitalik tells Ethereum L2s ‘Stage 1 or GTFO’ — Who makes the cut?
-
CryptoCurrency9 hours agoEthereum falls to new 42-month low vs. Bitcoin — Bottom or more pain ahead?
-
Business9 hours ago
Thames Water seeks extension on debt terms to avoid renationalisation
-
Business8 hours ago
How Labour donor’s largesse tarnished government’s squeaky clean image
-
Business8 hours ago
UK hospitals with potentially dangerous concrete to be redeveloped
-
Business7 hours ago
Axel Springer top team close to making eight times their money in KKR deal
-
News7 hours agoSean “Diddy” Combs denied bail again in federal sex trafficking case
-
News7 hours ago
Brian Tyree Henry on voicing young Megatron, his love for villain roles
-
Politics7 hours ago
Why is Sue Gray at the centre of a new political storm? | Sue Gray
-
News6 hours agoWoman sues Florida sheriff after mistaken arrest lands her in jail on Christmas
-
News11 hours agoChurch same-sex split affecting bishop appointments
-
Politics2 days agoTrump says he will meet with Indian Prime Minister Narendra Modi next week
-
Science & Environment13 hours agoPhysicists have worked out how to melt any material
-
Politics24 hours agoKeir Starmer facing flashpoints with the trade unions
-
CryptoCurrency2 days agoBitcoin reclaims $60K and ‘this time is different,’ says analyst
-
Technology10 hours agoFivetran targets data security by adding Hybrid Deployment
-
News2 days ago
Why is XRP price up today?
-
Science & Environment1 day agoElon Musk’s SpaceX contracted to destroy retired space station
-
Science & Environment2 days agoOur reality seems to be compatible with a quantum multiverse
-
Money1 day agoWhat estate agents get up to in your home – and how they’re being caught
-
News9 hours ago
Freed Between the Lines: Banned Books Week
-
Technology3 days agoMusician charged with using bots to boost streaming revenue
-
Technology2 days agoNYC using drones to warn residents of floods
You must be logged in to post a comment Login