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Your thermostat is in the wrong place in your home and it’s adding £100s to bills

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Your thermostat is in the wrong place in your home and it’s adding £100s to bills

IF your thermostat is in the wrong place you could end up paying hundreds of pounds more in energy bills.

As temperatures drop and you begin turning on the heating, it’s vital to ensure that your thermostat is not driving up your energy costs because it’s misjudging the temperature of your home.

The placement of your thermostat can make a big difference to your energy bills

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The placement of your thermostat can make a big difference to your energy billsCredit: Getty

Thermostats are used to control how your heating and monitor when your home has reached your desired temperature.

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But if the thermostat is placed in the wrong place, it could be reporting inaccurate temperatures for the rest of the house, meaning your heating is working harder than necessary.

Heating the home typically makes up half of a UK household’s energy costs in winter, so has a big impact on your bills.

Joanna Flowers, service and repair engineer at British Gas, explained: “When deciding where to place your thermostat, the main thing is to ensure you don’t place it somewhere colder or warmer than the centre of your home.

“If you place your thermostat in the heart of your home – we often suggest internal hallways or living rooms – it will make sure you get your desired temperature and save on bills by only using as much heating as you need.”

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With energy costs remaining stubbornly high and the winter fuel payment having been axed for some pensioners, it’s particularly important to make sure your heating is being accurately controlled.

The Energy Saving Trust (EST) has advised fitting thermostatic radiator valves, as well as a programmer and a room thermostat, to help optimise your central heating system.

The organisation says together the controls could reduce your energy bills by £95 annually.

When it comes to your thermostat the EST stressed the importance of ensuring it is in the right spot and set to the lowest comfortable temperature to minimise costs.

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A spokesperson said: “Room thermostats need a free flow of air to sense the temperature, so they should not be blocked by curtains or furniture, or placed near heat sources that could give them false readings. 

What is the energy price cap?

“If you’re feeling warm enough, lowering your thermostat from 22°C to 21°C can save you £80 annually. Reducing it further from 21°C to 18°C can save you £230 each year.

“The World Health Organisation states that the most comfortable temperature range for most people is between 18°C and 21°C.” 

Where should I place my thermostat?

Placing your thermostat in the right place will make sure your home is heated effectively.

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British Gas’ Flowers advised: “We suggest an interior wall as external walls are often much cooler, so the thermostat will tell the boiler to warm the house up when it might not need to.

“It should be at medium height because heat rises and you should avoid it being too close to radiators, cookers, direct sunlight or near draughts.”

A checklist for where to install your thermostat includes an interior wall, in a frequently used room near the centre of your home at a height of about 5ft.

The heating experts at Bestheating.com advise avoiding the following areas to make sure accurate temperature readings:

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  • In direct sunlight
  • In the kitchen
  • Near windows or doors
  • In the hallway
  • Above air vents
  • Above a radiator

Any area that experiences sudden changes in temperatures, such as kitchens, bathrooms or draughty spots, could lead to inaccurate readings.

Similarly, you should avoid the coldest or warmest rooms in your house.

What should I do if I can’t move my thermostat?

Check if your thermostat is wired into your wall, if not you should be able to unscrew it and move it easily.

If so, you may need to upgrade to a wireless thermostat that will give you much more control over your heating.

A new smart thermostat can cost between £120 to £220, according to Checkatrade.com.

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But this doesn’t factor in the thermostat’s installation cost, which is usually around £30 to £80 depending on how long it takes.

How else can I cut my heating bills?

If you turn your boiler’s flow temperature down as well as any thermostatic radiator valves in some rooms – you could save around £180 annually on your energy bills.

A couple managed to cut £400 off their EDF Energy bill by turning off their immersion heater.

Topping up loft insulation and switching to a smart meter can also bring a household further savings.

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Reducing draughts and heat loss will also help to cut your heating costs so grab some draught excluders and consider increasing your insulation.

It’s also important to consider which rooms in your home need heating.

You won’t be using each one 24/7 so make sure the heating is off in any rooms that aren’t occupied.

There is also a list of other common boiler problems we’ve rounded up that could be pumping up your bills.

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A noisy boiler could also indicate that your water pressure is low or there’s a pump failure.

If you spot rust on your boiler then it could mean you’re paying more than you need to on using your appliance.

Although rust itself does not cause issues, it could be a sign that there is a leak – which indicates there is a problem with your boiler.

It can also upset the temperature balance in your boiler, making it run less efficiently and ramping up costs.

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What energy bill help is available?

THERE’S a number of different ways to get help paying your energy bills if you’re struggling to get by.

If you fall into debt, you can always approach your supplier to see if they can put you on a repayment plan before putting you on a prepayment meter.

This involves paying off what you owe in instalments over a set period.

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If your supplier offers you a repayment plan you don’t think you can afford, speak to them again to see if you can negotiate a better deal.

Several energy firms have grant schemes available to customers struggling to cover their bills.

But eligibility criteria varies depending on the supplier and the amount you can get depends on your financial circumstances.

For example, British Gas or Scottish Gas customers struggling to pay their energy bills can get grants worth up to £2,000.

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British Gas also offers help via its British Gas Energy Trust and Individuals Family Fund.

You don’t need to be a British Gas customer to apply for the second fund.

EDF, E.ON, Octopus Energy and Scottish Power all offer grants to struggling customers too.

Thousands of vulnerable households are missing out on extra help and protections by not signing up to the Priority Services Register (PSR).

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The service helps support vulnerable households, such as those who are elderly or ill, and some of the perks include being given advance warning of blackouts, free gas safety checks and extra support if you’re struggling.

Get in touch with your energy firm to see if you can apply.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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FCA secures first conviction for crypto ATM operation

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FCA secures first conviction for crypto ATM operation

The Financial Conduct Authority has secured its first conviction for illegal crypto ATM operation in the UK.

Olumide Osunkoya pleaded guilty to five offences at Westminster Magistrates’ Court on Monday (30 Sept).

Osunkoya, 45, was also convicted for using false documents and possession of criminal property.

Last month, the FCA charged Osunkoya with running a multimillion-pound crypto ATMs without authorisation.

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The regulator alleged that Osunkoya operated a network of at least 11 crypto ATMs that processed more than £2.6m in crypto transactions between 29 December 2021 and 8 September 2023.

During that period, he acted as a director of a company named Gidiplus Ltd and later as a sole practitioner.

It was also alleged that Osunkoya, the first person to be prosecuted for illegally operating crypto ATMs, completed no customer due diligence or source of funds checks on those who used his crypto ATMs located in local convenience shops across the country.

The court heard that those likely committing money laundering or tax evasion were using his machines. Osunkoya is suspected to have made substantial profit from the operation.

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Crypto ATMs are machines that allow customers to buy or convert money into cryptoassets. There are currently no legal crypto ATM operators in the UK.

The court also heard that Osunkoya created a false alias to try and evade FCA rules.

Sentencing for the offences will take place at Southwark Crown Court at a date to be confirmed.

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Lloyds Bank down UPDATES: Hundreds of users also locked out of mobile banking services at Halifax and Bank of Scotland

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Lloyds Bank down UPDATES: Hundreds of users also locked out of mobile banking services at Halifax and Bank of Scotland

HUNDREDS of users are reporting issues with Lloyds Bank, Halifax and Bank of Scotland this morning.

The main issue appears to be with access to online banking, with more than 60 per cent of customers having problems , according to Downdetector.

A further 34 per cent of people have reported problems with logging into mobile banking services, with

Users have also been locked out of mobile banking services at Halifax and Bank of Scotland, according to the website.

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In a statement on X, Lloyds Bank said: “We know some customers are having issues with Internet Banking and Mobile Banking. We’re sorry about this and we’re working to have everything back to normal.”

Follow our live blog below for all the latest updates …

  • Statement from Lloyds on X

    Lloyds says it is “working to have everything back to normal”.

    We’ll bring you up updates as they happen.

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Six local authorities join investors in ACCESS UK Core Fund

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Six local authorities join investors in ACCESS UK Core Fund

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Tavistock sells two subsidiaries to Saltus in £37.75m deal

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Tavistock sells two subsidiaries to Saltus in £37.75m deal

Tavistock has announced the sale of two subsidiary businesses, Tavistock Partners Limited (TPL) and Tavistock Partners (UK) Limited (TPUK), to Saltus Partnership Holdings for up to £37.75m.

The deal, revealed this morning (1 October), is subject to shareholder approval and requires ‘change of control’ clearance from the Financial Conduct Authority (FCA).

It includes Tavistock’s Abacus and Duchy brands, boosting Saltus’s assets under advice and management to over £7bn and increasing its team to more than 300.

This acquisition contributes £2.4bn in assets under advice, 140 advisers and 95 additional staff.

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Mal Harper, the current managing director of Abacus Associates Financial Services, will continue to lead the business, reporting to Saltus managing partner Jon Macintosh.

The acquired units will operate as a separate business within Saltus.

The transaction, expected to complete this autumn, marks a significant milestone for Saltus as it enhances its offering for a broader range of clients and partners.

For Tavistock, the agreed cash consideration represents a premium of 211% on its market capitalisation as of market close on 30 September 2024.

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Tavistock has indicated it has “no plans” to return any of the proceeds to shareholders, opting instead to use the funds for “working capital purposes,” which may include potential future acquisitions.

The company is also seeking approval from shareholders to authorise a buyback of ordinary shares over the next five years, utilising part of the cash injection for this purpose.

More than 30% of shareholders have already expressed support for both the asset sale and the proposed share buyback.

Tavistock ‘transformed’ by sale of wealth arm to Titan

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Commenting on the overall deal, Macintosh said: “We are delighted to welcome Mal and his team on board. We are impressed by the record of growth Mal has achieved and the quality of care he and his colleagues provide to their clients.

“Abacus is already an important client for Saltus; we have been looking after some of Abacus clients’ investments for some time. We have been helping to turn around the performance of their in-house investment management proposition and we have got to know each other well.

“Saltus enjoys the highest rate of organic growth in the industry, driven in part by a very strong sales and marketing operation, which the Abacus business will benefit from.

“Moreover, the combined business will benefit substantially from having access to the investments we have made at Saltus, particularly in our platform and our client and adviser facing technology.”

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Brian Raven, Tavistock’s chief executive, said: “We have worked with Mal and his businesses since 2014, so it was important for us to find the best home for him, his advisers and his staff. We believe that is Saltus. Our two businesses may now be moving in different directions, but we wish Mal and his team all the very best for the future.”

Malcolm Harper, managing director of Abacus Associates Financial Services, said: “We have been impressed by the quality of Saltus and what Jon and the team have achieved and the professionalism and quality of the Saltus operation. Abacus and our associated operations fit neatly into the Saltus mould and will do much to extend the company’s footprint.

“There is plenty more scope for development and investment to come across the entirety of the business and there is much to be gained from applying Saltus technology across our activities. It’s a great cultural fit and our people, partners and clients will be very happy at Saltus. I am thrilled to be joining.”

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Halifax and Lloyds online banking down for thousands of customers leaving them unable to transfer money

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Halifax and Lloyds online banking down for thousands of customers leaving them unable to transfer money

HALIFAX’s and Llyods online banking app has gone down leaving customers unable to transfer money.

Both lenders are owned by Lloyds Banking Group and have millions of customers between them.

The online banking app is down

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The online banking app is downCredit: Getty

A combined total of 5,000 customers have flagged the issue on Downdector, with nearly all the reports related to online banking.

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The pair have been facing complaints on X, formally known as Twitter.

Taking to social media this morning one Halifax customer said: “Why can’t I transfer money out of any of my savings pots?”.

While another said that the app was down and their balance was showing up as £0.

The high street lender has responded to customers’ queries and said it working to resolve the issue.

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Halifax said: “We know some customers are having issues with Internet Banking and Mobile Banking.

“We’re sorry about this, and we’re working to have it back to normal soon. We appreciate your patience”.

The bank faced a similar issue last month.

Meanwhile, customers at Lloyds have also made complaints.

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One user said: “I cannot view transactions in my new Lloyds app even previous months’ data is not visible.”

Are you owed cash from your bank?

The bank also said it was working to have the service “back to normal soon”.

The Sun has approached both parties for comment.

Around 19million people use Lloyds Group online banking and the service has become increasingly popular as lenders shut their physical branches.

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Just last month it was confirmed that a total of 32 Halifax branches and 19 Lloyds branches will shut their doors in 2025.

This latest round of closures means that 128 Lloyds branches will close in total this year and next, as well as 119 Halifax sites.

How to check if your bank is down

THERE are a few different ways to find out if your bank is experiencing an outage.

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Senior consumer reporter Olivia Marshall explains how you can check.

If you’re trying to send money to someone, or you just want to check if you have enough cash for a coffee, finding your online banking is down can be a real pain.

Most banks have a dedicated news page on their website to show service problems, including internet banking, mobile apps, ATMs, debit cards and credit cards.

You can also check on any future work they have planned and what it might mean for you.

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Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.

The firm has slashed its portfolio of in-person sites as youngsters favour digital banking.

Can I claim compensation for an outage?

Banks aren’t obliged to pay compensation to customers if there’s been an outage or if they’ve experienced technical issues.

But you might be entitled to some money back depending on how much the disruption affected you.

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You’ll have to present evidence of how the outage negatively impacted you, including any extra costs incurred through late payment fees for instance.

You should make a note of when you were unable to access the services and the names of the people you spoke to at the bank that suffered the outage.

You can find more details about how to complain to Lloyds or Halifax on its website.

If your bank doesn’t resolve your complaint, you can take your case to the Financial Ombudsman Service.

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It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.

The service can resolve your issue over the phone, by email or post depending on what best suits you.

In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.

If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.

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The Morning Briefing: Tavistock sells two subsidiaries to Saltus in £37.75m deal

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The Morning Briefing: Phoenix Group scraps plans to sell protection business; advisers tweak processes

Good morning and welcome to your Morning Briefing for Tuesday 1 October 2024. To get this in your inbox every morning click here.


Tavistock sells two subsidiaries to Saltus in £37.75m deal

Tavistock has announced the sale of two subsidiary businesses, Tavistock Partners Limited (TPL) and Tavistock Partners (UK) Limited (TPUK), to Saltus Partnership Holdings for up to £37.75m.

The deal, revealed this morning (1 October), is subject to shareholder approval and requires ‘change of control’ clearance from the Financial Conduct Authority (FCA).

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It includes Tavistock’s Abacus and Duchy brands, boosting Saltus’s assets under advice and management to over £7bn and increasing its team to more than 300.


eToro teams up with ARK Invest to launch new portfolio

eToro has partnered with investment management firm ARK Invest to launch a new technology and innovation-focused portfolio, ARK-FutureFirst, on its platform.

The Smart Portfolio allows eToro users to invest in pioneering companies across sectors such as technology, healthcare and sustainability, aiming for high growth while tackling global challenges.

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Raven partners with Aspen to enhance investment portfolio offerings

Boutique investment bank and management consultancy Raven has announced a new strategic partnership between its Raven Wealth Planning service line and premium investment management firm Aspen Advisers.

Through the collaboration, Raven Wealth Planning will integrate the Aspen portfolio range into its full suite of service offerings.

This strategic partnership reflects Raven’s “ongoing commitment” to enhancing the value and quality of services provided through its Raven Wealth Planning service line.

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Quote Of The Day

This only highlights what we have been saying for some time – without urgent support for households facing unaffordable arrears, energy debt will only rise further

– Steve Vaid, chief executive of the Money Advice Trust, responds to the rise in UK energy bills by £149 a year



Stat Attack

New research for Investec Bank shows that nearly one in five (17%) of savers are still not beating inflation with the rate paid on their main account below the current 2.2% level of Consumer Price Inflation. Of those surveyed:

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28%

aged 18 to 24 are failing to beat inflation.

40%

admit that they do not ensure, where possible, that the rate on their main savings account is above inflation.

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16%

admit they do not know the rate they receive on their main savings account.

22%

say they never check the rate paid on their main savings account.

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24%

admit they only check the rate their cash is earning every three months or more.

Source: Investec Bank 



In Other News

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GSB is seeking approval from the Swiss Financial Market Supervisory Authority (FINMA) to establish a wealth management operation in Geneva.

Once the licence is granted, GSB Switzerland SA will offer independent private banking, wealth planning, and private finance services to high-net-worth individuals (HNWIs) and ultra-high-net-worth individuals (UHNWIs), as well as families and businesses.

The new Swiss entity aims to attract clients with multi-jurisdictional financial needs who are seeking exposure to Switzerland’s stable financial environment.

This move will allow GSB to expand its boutique private banking services and cater to its existing international clients more effectively.

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In preparation for the launch, GSB has appointed Russell Hunter, formerly of Schroders Private Bank, to lead the External Asset Management (EAM) team.

Hunter has extensive experience in private banking, having held senior roles at Coutts and Barclays Wealth.

Additionally, GSB has hired Béatrice Kofmehl Hofer as private client manager, bringing over 20 years of expertise from Schroders, Lloyds Bank and UBS.

Alison Whatnall, GSB’s chief operating officer, said the move would strengthen the company’s presence in Switzerland, a key market for wealth management, and expand its offerings to global clients.

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Optimism in UK economy sinks to lowest level since Truss fallout (Bloomberg)

Fear of a Soviet-style collapse keeps Xi Jinping up at night (The Economist)

Fed sees no ‘hurry’ to cut rates as confidence in economy grows (Reuters)


Did You See?

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I don’t mind admitting I turn 50 next year, writes Kevin Carr, managing director at Carr Consulting and Communications and chief executive at Protection Review.

The big 5-0 has also brought around a review of our business protection, which recently resulted in a phone call to go through a new application for life cover, something I’ve not done for a very long time.

With hindsight, I’m not sure what I was expecting. I perhaps assumed the process may have become a bit slicker, a bit more appropriate to my circumstances, and maybe a bit more ‘human’.

Alas, none of these were true. If anything, on the basis that standing still isn’t moving forward, we’ve gone backwards.

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