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Lloyds Bank down UPDATES: Hundreds of users also locked out of mobile banking services at Halifax and Bank of Scotland

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Lloyds Bank down UPDATES: Hundreds of users also locked out of mobile banking services at Halifax and Bank of Scotland

HUNDREDS of users are reporting issues with Lloyds Bank, Halifax and Bank of Scotland this morning.

The main issue appears to be with access to online banking, with more than 60 per cent of customers having problems , according to Downdetector.

A further 34 per cent of people have reported problems with logging into mobile banking services, with

Users have also been locked out of mobile banking services at Halifax and Bank of Scotland, according to the website.

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In a statement on X, Lloyds Bank said: “We know some customers are having issues with Internet Banking and Mobile Banking. We’re sorry about this and we’re working to have everything back to normal.”

Follow our live blog below for all the latest updates …

  • Statement from Lloyds on X

    Lloyds says it is “working to have everything back to normal”.

    We’ll bring you up updates as they happen.

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Tens of thousands of households to get council tax reduced again after lifeline scheme extended – can you claim too?

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Tens of thousands of households to get council tax reduced again after lifeline scheme extended - can you claim too?

TENS of thousands of households will get huge council tax reductions of up to 100% after a vital scheme was extended.

Officials at Durham County Council last week approved the continuation of the Council Tax Reduction scheme for households on low incomes.

Hundreds of thousands of households could qualify for a council tax discount

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Hundreds of thousands of households could qualify for a council tax discount

Around 53,800 people in County Durham currently benefit from the discount, the local authority said.

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Of this number more than 41,000 people receive the maximum 100% discount.

But Durham is not the only council to offer the scheme, which provides a vital lifeline to thousands of households struggling to make ends meet.

Council Tax Reduction is available nationwide to those who are on a low income or claim benefits.

If you are eligible you usually will not get an actual payment.

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Instead, the council will reduce the amount of tax you have to pay.

You can apply if you own your home, rent, are unemployed or are working.

The amount you get depends on several factors including: where you live, your income, the number of children you have, the benefits you claim, your savings and pension.

Whether you qualify or not will depend on your council’s individual criteria.

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How do I apply?

You need to apply directly to your local council to receive the discount.

There should be information on its website about the types of discounts and exemptions available and how to apply for them.

How to challenge your council tax band

You can find out who your local council is by visiting gov.uk/apply-council-tax-reduction.

In your application your local council will ask you for details about your income and circumstances so they can work out if you are entitled to the reduction.

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They will then calculate your bill and will tell you how much council tax if any you need to pay.

What help is available?

Milton Keynes

Milton Keynes residents who are on a low income can apply for a council tax reduction of up to 80% of their tax bill.

Those who have reached the age of 66, at which point they can claim pension credit, can get help with up to 100% of the cost of their Council Tax.

You can apply for the deduction through the council’s online portal.

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Once your claim has been processed the discount will usually start on the Monday after the council received your complete claim form.

What other council tax support is available?

THERE are several other ways you can also get discounts and reductions on your council tax bill.

In some cases, you can even get the bill completely wiped with a council tax reduction.

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Factors such as your household income, whether you have children, and if you receive any benefits, will influence what you get.

To apply, visit https://www.gov.uk/apply-council-tax-reduction.

You’ll need your National Insurance number, bank statements, a recent payslip or letter from the Jobcentre, and a passport or driving licence when filling out the details.

Below, we reveal all the ways you can get discounts or a reduction on your bill:

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Single person discount

If you live on your own, you can get 25% off your council tax bill.

This also applies if there is one adult and one student living together in a property, or if there is one adult and one person classed as severely mentally impaired in the home.

If you live with someone who doesn’t have to pay council tax, such as a carer or someone who is severely mentally impaired, you could get a larger reduction too, of up to 50%.

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And, if you live in an all-student household, you could get a 100% discount.

Retirees

Pensioners may also find themselves eligible for a council tax reduction.

If you receive the Guarantee Credit element of Pension Credit, you could get a 100% discount.

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If not, you could still get help if you have a low income and less than £16,000 in savings.

And a pensioner who lives alone will be entitled to a 25% discount too.

The discount will be paid directly into your Council Tax account and you will then receive a reduced bill.

Leeds

Households in Leeds can apply for a council tax discount of up to 75%.

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The size of the discount depends on your income.

To be eligible you must not have savings, investments or property worth more than £16,000 unless you or your partner claim Pension Credit.

If you are a pensioner then you may be able to claim a 100% discount but the size of the reduction depends on your income and situation.

You can apply through the council’s online form or by calling 0113 222 4404.

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Manchester

In Manchester council tax support is available but it will not cover all of your bill.

Working-age people in the city who are liable for Council Tax must still pay at least 15% of their bill.

What energy bill help is available?

THERE’S a number of different ways to get help paying your energy bills if you’re struggling to get by.

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If you fall into debt, you can always approach your supplier to see if they can put you on a repayment plan before putting you on a prepayment meter.

This involves paying off what you owe in instalments over a set period.

If your supplier offers you a repayment plan you don’t think you can afford, speak to them again to see if you can negotiate a better deal.

Several energy firms have grant schemes available to customers struggling to cover their bills.

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But eligibility criteria varies depending on the supplier and the amount you can get depends on your financial circumstances.

For example, British Gas or Scottish Gas customers struggling to pay their energy bills can get grants worth up to £2,000.

British Gas also offers help via its British Gas Energy Trust and Individuals Family Fund.

You don’t need to be a British Gas customer to apply for the second fund.

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EDF, E.ON, Octopus Energy and Scottish Power all offer grants to struggling customers too.

Thousands of vulnerable households are missing out on extra help and protections by not signing up to the Priority Services Register (PSR).

The service helps support vulnerable households, such as those who are elderly or ill, and some of the perks include being given advance warning of blackouts, free gas safety checks and extra support if you’re struggling.

Get in touch with your energy firm to see if you can apply.

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Council tax reductions will only help with the remaining 85%.

However, residents who are pension-age can still get help which will pay for their whole bill.

Generally, the less income you have the more help you can get to pay your council tax bill.

But if you have £16,000 or more in savings then you do not qualify for any support.

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Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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Standard Life launches free pension-finding tool

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Putting off advice until decade before retirement could have ‘serious consequences’

Standard Life has partnered with Raindrop and launched a free-to-all pension-finding tool to help Britons track down their missing pensions.

This comes as Standard Life research has shown that 19% of people with multiple pensions believe they have lost track of at least one pension pot.

Standard Life, part of Phoenix Group, said that despite the benefits of consolidating pensions, such as a greater ability to track performance and boost understanding of how much is being saved for the future, 73% of those with more than one workplace pension said they have not consolidated.

Just under a third (32%) are unsure of how to start consolidating and 12% find the process too difficult.

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It has been estimated that 2.8 million pension pots in the UK, valued at over £26.6bn, remain unclaimed. Additionally, the average person has at least 11 employers in their working lifetime.

In order to find a lost pension, a user just needs to provide their former employer’s name and the time period they worked for the company. This is in contrast to supplying details of the pension provider “as is often the case when consolidating pension pots”.

Raindrop’s technology then begins the tracing process, which on average takes just 4-6 weeks. During this time, a dedicated case manager is on-hand to provide updates on the process.

Once a person’s lost pensions have been traced, they will be better informed about their income prospects and able to take the necessary steps to prepare for their retirement.

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Standard Life managing director of retail direct Dean Butler said: “We know that people who actively plan for their retirement are more confident and financially secure but if you don’t know where all your savings are, you can’t begin to calculate their value, making planning unnecessarily difficult.

“Sometimes people have a vague idea of having a pension with a previous employer, but just don’t know how to go about finding it. Our new pension-finding service removes the major hurdles that people face and allows them to regain control of their pensions savings. We want to help them trace any missing pensions, so they don’t ever lose them again and are better prepared to organise their retirement savings.”

Raindrop co-founder Vivan Shridharani added: “Millions of UK savers have lost pensions, often unsure of how to begin their search. As each new generation has more jobs than the last, the number of lost pensions continues to grow. We’re committed to helping savers, with a simple solution to easily find their lost pensions and help them better prepare for their financial future.

“By partnering with Standard Life, one of the UK’s largest pensions providers, we hope to empower savers to locate lost pots and take control of their long-term financial planning.”

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Since the launch of Raindrop, a pension-finding platform, in 2021, it has located over £325m in lost pension savings across more than 27,000 pots.

In order to obtain these results, Standard Life commissioned Opinium to conduct research among 2,000 UK adults between 6 and 10 September 2024.

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Map reveals how much energy bills will rise in your area from today – and why you could pay MORE than the price cap

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Map reveals how much energy bills will rise in your area from today - and why you could pay MORE than the price cap

MILLIONS will see their energy bill rise by £149 as Ofgem’s new price cap comes into force today, Tuesday, October 1.

Households previously paid £1,568 a year but the figure is now set to rise by nearly £150 to £1,717.

Around 29million customers on their energy providers’ standard variable tariff (SVT) are expected to see their bills rise.

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Ofgem updates its price cap every three months, setting a ceiling on how much suppliers can charge for each unit of gas or electricity.

It was created five years ago to protect customers from being overcharged by suppliers.

This includes your standing charge which is a daily fixed amount you have to pay no matter how much electricity you use.

But it is worth bearing in mind that the £1,717 figure is just an estimation given by the energy regulator.

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It is calculated assuming that a typical household uses 2,700 kWh of electricity and 11,500 kWh of gas over a 12-month period.

Those who use less electricity will pay less, while those who use more will have to pay more.

The exact amount you pay is based on several factors, including where you live, your supplier and how you pay for your gas and electricity.

There are 14 different “Distribution Network Operators” across Britain, who can dictate your energy costs.

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For example, those in Northern Scotland will see their bills rise to £1724.47 up from £1577.66 starting today.

Martin Lewis says ‘fix now’ as energy price cap set to rise in days

While households in North West of England will see their bills increase to £1,689 up from £1,533.

Those in the South West will pay the most, with the average annual bill costing £100 more at £1,766 a year.

These varying prices occur because generating gas or energy is cheaper in some areas than others.

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Your regional standing charge, which is how much you pay to stay connected to the grid, also varies depending on where you live.

For example, those living in the northern region (North East England) pay the highest standing charge in the country.

A typical household here will now be charged £379 as of today.

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While prices are expected to be high for the next three months, experts are predicting a fall come January.

Cornwall Insight has published a new forecast predicting a £20 drop in the new year to £1,697.

Dr Craig Lowrey, principal consultant at Cornwall Insight said October’s rise is a “temporary blip”.

He said: “Typically some of the coldest months of the year, often bring with them the biggest energy bills, and – while our latest forecast is welcome news – it remains subject to the volatile wholesale gas and electricity markets.”

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Why you could be charged more

If you are worried about the price of the regional standing charge in your area, it is worth being aware of these tips.

For example, taking regular meter readings can let you update your supplier on your energy usage so you are not overcharged.

It is important to take a meter reading around the time of the price cap change to make sure all your energy usage up until that point is charged at the lower rate.

If you are confused about how to take a meter reading you can read our article here.

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How do I calculate my energy bill?

BELOW we reveal how you can calculate your own energy bill.

To calculate how much you pay for your energy bill, you must find out your unit rate for gas and electricity and the standing charge for each fuel type.

The unit rate will usually be shown on your bill in p/kWh.The standing charge is a daily charge that is paid 365 days of the year – irrespective of whether or not you use any gas or electricity.

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You will then need to note down your own annual energy usage from a previous bill.

Once you have these details, you can work out your gas and electricity costs separately.

Multiply your usage in kWh by the unit rate cost in p/kWh for the corresponding fuel type – this will give you your usage costs.

You’ll then need to multiply each standing charge by 365 and add this figure to the totals for your usage – this will then give you your annual costs.

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Divide this figure by 12, and you’ll be able to determine how much you should expect to pay each month from April 1.

If you have a smart meter then you do not need to take a reading as this does it automatically.

You should contact your supplier if you are keen to install one as it is usually done free of charge.

There are also a number of government support packages available to those who are struggling financially.

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The Sun recently published an article on all the bill help worth over £5,000 which you can check out here.

Make sure you pay the lowest rates

There are two types of rates that you can pay on your energy bill, fixed or a standard variable rate.

A fix is when you lock in a set price for a certain period which is usually 12 months.

That is different to a standard variable rate which can go up or down depending on Ofgem’s price cap, which changes every three months.

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A number of energy suppliers have reduced the rate of their fixed deals, meaning customers have a chance to save if they switch.

For example, EDF has launched a 1,568-a-year fixed deal for a typical energy user paying by direct debit.

This deal is £149 cheaper than the upcoming cap.

It is worth bearing in mind that you will still be charged more if you use more energy.

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You check out the best fix rate deals below:

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Five minutes with…Flagstone | Money Marketing

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Five minutes with…Flagstone | Money Marketing

With rising interest rates and inflation driving a resurgence in cash, financial advisers are increasingly recognising its importance within client portfolios.

As Claire Jones, head of strategic relationships and new business at Flagstone, points out, 66% of advisers now guide their clients’ cash decisions. They are also adapting their processes, using platforms such as Flagstone, to optimise returns on cash savings while mitigating risks like inflation erosion and limited FSCS protection.

Claire Jones will be speaking at Money Marketing Interactive London on Tuesday 8 October.

What is behind the resurgence in cash? Why are more planners now advising on it than three years ago?

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Sixty-six per cent of financial advisers and wealth managers now guide their clients’ cash decisions*. One of the main reasons is due to sustained high rates. Since 2022, increasing inflation has pushed the base rate from around 0.1% in 2021 to 5% today – 50x higher. This surge has also impacted savings, with 12-month fixed-term interest rates jumping from an average of 0.96% in December 2021 to nearly 5% now.

As a result, advisers recognise cash as a valuable asset class. Ninety per cent of advisers say the ability to access cash for emergency and short-term use is appealing to their clients, as well as 85% of advisers saying volatility in investment portfolios is a major driver.

How are you seeing advisers adjust their processes in light of the cash comeback?

Advisers are increasingly incorporating cash into their clients’ portfolios, recognising its potential to deliver meaningful returns. They’re also helping clients overcome the inertia around cash savings by using platforms like Flagstone, which simplifies managing cash by offering access to multiple savings accounts with a single application.

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Additionally, advisers are seeing cash as a key part of a balanced portfolio, offering both attractive interest rates and protection under schemes like the FSCS.

What are the key opportunities for advisers and their clients when it comes to cash in the current market?

Advisers can help clients make the most of high interest rates by moving them out of low-yield accounts into market-leading, higher-paying options. Platforms like Flagstone make it easy to access exclusive rates, get the best return on their cash savings, and manage multiple accounts seamlessly.

of household wealth held in cash, especially among those nearing retirement, advisers have the ideal opportunity to integrate cash into a diverse portfolio that balances return and risk. In order to take a holistic approach to their clients’ wealth, advisers must consider cash.

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What are the main risks of neglecting cash?

One of the biggest risks is inertia. Clients may leave funds in low-interest accounts, missing out on better returns. In the UK, over £1trn sits in easy-access accounts, often earning little to no interest. Neglecting cash can also expose clients to unnecessary risk if they hold more than £85,000 in one bank, meaning they miss out on full FSCS protection.

Additionally, if clients aren’t proactive in managing their cash to take advantage of current interest rates, inflation could erode their savings, leaving them with disappointing .

*From Flagstone’s latest survey of 100 independent financial advisers and wealth managers in the UK

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B&M shoppers rush to buy cheap gadgets to avoid putting heating on including heated slippers – prices start from £12

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B&M shoppers rush to buy cheap gadgets to avoid putting heating on including heated slippers - prices start from £12

THOUSANDS of Brits are facing concerns about how to keep warm this winter – but with the right kit, they won’t even need to turn the heating on.

Shoppers are rushing to B&M to buy its bargain heated gadgets which will keep them toasty for as cheap as £12.

You can stay warm this winter for less with B&M's heated products, starting at £12

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You can stay warm this winter for less with B&M’s heated products, starting at £12

The new range of cosy products boasts a Restore massaging foot warmer (£20) and rechargeable hot water bottle (£15).

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There are also multiple heated products from Naeo, including a body cushion (£12), lumber belt (£20), neck vibrator (£12) and slippers (£29).

The new range comes just in time for October 1, as the new energy price cap is implemented and bills begin to peak this winter.

The new energy price cap, which limits the amount that can be charged, will be around 10% higher than the current level which has been in place since July.

Ofgem, which sets the limit, revealed that bills will rise this month from an average of £1,568 to £1,717.

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This means the average household paying by direct debt for dual fuel (electricity and gas) will see their annual bill go up by £149, or around £12 a month.

Therefore it’s a great idea to find alternative ways of keeping yourself warm, before heating your home.

Winter Energy Savings: Cosy Club’s DIY Hacks

By heating yourself instead of your home, you could save £100s off your energy bill – for example, electric blankets cost as little as 3p an hour.

These products are effective in the same way, and if battery powered, costs 0p to run – besides the cost of the batteries, which cost £8 for 12 on Amazon.

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Let’s say that’s 2 batteries a month, you’ll be spending £1.30 a month on heating where the average household pays £400-500 a month (according to Plumr.com).

The shoes, and neck and waist warmers, also mean you can keep warm all over your body, while on the move around the house.

The range is not yet visible on the B&M website, but is available to hunt down in store.

This is according to B&M who posted images of the new cosy products on Facebook and said: “Everything I’ve ever need and more! Cosy season, we’re ready for you!”

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Others commented: “I need these!” and “This will be a good idea for Nan”.

Heated items could also be a great tool for pensioners this colder season, who have had their Winter Fuel allowances stripped from them in new cuts by the new Labour government.

Following Chancellor Rachel Reeves‘ announcement of a £22bn black hole in public finances, winter fuel payments will now only go to pensioners who are receiving pension credit or any other means-tested benefit.

By spending £20 on a Restore massaging foot warmer, and £12 on a body cushion, a pensioner could be sufficiently heated for the evening, spending a one off payment of £32 but saving £100s over the winter.

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However, it is also important to note that the elderly should not avoid turning the heating on if they are cold – for energy help contact your provider or local council, or read our article here.

To find your nearest B&M store, visit the website and use the Store Locator tool.

Products vary site to site, and as the items are brand new, they may not have hit your local yet.

Naeo neck vibrator – £12

The vibrating neck wrap is the cheapest item of the range, costing only £12 and coming with a lavender and sea salt eye mask.

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On the box it is described to be “weighted for comfort” with “comfortable fabric” and “relaxing vibration”.

The item is not heated, but great for relaxation when paired with the other products on this list.

The product is battery-powered so you simply place the product around your neck and turn it on.

Similar items are retailing in John Lewis and Argos, such as the Dreamland Neck vibrator which costs £59.

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A William Morris at Home lavender eye mask also costs £14, meaning the B&M punter saves spending £61 with their singular purchase.

Naeo heated cushion – £12

Shoppers are also going crazy for the £12 heated body cushion, which can also serve as a hand warmer.

The product is also battery-powered so requires just a simple installation and to be turned on.

Reusable hand warmers cost as much as £20 in Boots, and heated cushions £100 – meaning you could be saving £88 on this one item.

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Restore rechargeable hot water bottle – £15

What makes this water bottle different to others is its smart charging port, which allows it to be ready to turn on whenever you need it.

It is ready to use in just under 25 minutes, and has automatic temperature control to prevent it getting too hot.

With the Restore rechargeable hot water bottle for £15, you could be making a save of up to £17, with Argos selling a similar product for £32 – double the price.

Other places which sell electric heat pads include Currys and Electrical World, for prices of £24 to £35.

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Restore massaging foot warmer – £20

For £20, the Restore massaging foot warmer can keep you cosy and relaxed for bargain price.

You simply plug the warmer in and turn it on, put your feet inside and wait for it to heat up.

This is compared to the Well Being heated foot massager in Sports Direct, which costs £32.

Similar products are also selling fast on Amazon for £40, meaning you’re beating the crowd with a 50% save.

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Naeo lumber belt – £20

Heated lumber belts are often pretty pricey to get your hands on.

The battery powered belt wraps around your waist and warms your lower back and stomach.

The John Lewis Dreamland Revive Me belt is selling for £48.53, and on Amazon, as much as £49.99.

This means almost a £30 save on the Naeo product.

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Naeo heated slippers – £29

The slightly pricier B&M heated slippers are £29, but compared to other retailers, it’s a steal.

These work via battery-power, meaning you can use them again and again.

On Amazon, the Heated Slippers Amiable Foot Warmer is selling for £59.

However, in The Range, you can secure USB Electric Heated Plush slippers for £13 – though this means you can’t wear them walking around the house.

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B&M’s Naeo product is battery operated, with “anti-slip soles” and “smooth heating”, so you can keep warm while doing everything you usually get done at home.

5 ways to keep your house warm in winter

Property expert Joshua Houston shared his tips.

1. Curtains

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“Windows are a common place for the outside cold to get into your home, this is because of small gaps that can let in air so always close your curtains as soon as it gets dark,” he said.

This simple method gives you an extra layer of warmth as it can provide a kind of “insulation” between your window and curtain.

2. Rugs

“Your floor is another area of your home where heat can be lost and can make your home feel chilly,” he continued. “You might notice on cold days, that your floor is not nice to walk on due to it freezing your feet.

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“Add rugs to areas that don’t already have a carpet, this provides a layer of insulation between your bare floor and the room above.”

3. Check your insulation

Check your pipes, loft space, crawlspaces and underneath floorboards.

“Loose-fill insulation is very good for this, and is a more affordable type of insulation, with a big bag being able to be picked up for around £30,” Joshua explained.

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4. Keep your internal doors closed

“Household members often gather in one room in the evening, and this is usually either the kitchen or living room,” Joshua said.

“This means you only have to heat a small area of your home, and closing the doors keeps the heat in and the cold out.”

5. Block drafts 

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Don’t forget to check cat flaps, chimneys and letterboxes, as they can let in cold air if they aren’t secure.

Other retailers which sell affordable home heating appliances include Dunelm and The Range

Dunelm is selling a Cream Borg Heatable Foot Warmer for £15 – though keep in mind this does not include delivery charges if you are ordering online.

The Range is also selling a larger Cosy Heat Portable Heater for £24, which can be lied on to keep you extra warm.

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Electric blankets are also a great option, and can be found on Wowcher for the low price of £19.99.

As always, we recommend you compare prices by going to retailer websites such as B&M and and choosing the “sort by” tool – you can then browse the “cheapest items first”.

Or for a more specific search look up in the search bar “heated appliances”.

Some energy support funds are also offering free electric blankets to customers who are struggling this winter.

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OVO and Octopus Energy are both suppliers who have aimed at “heating the human, not the home”.

Octopus have said they will distribute 20,000 electric blankets from Dreamland to its most vulnerable customers, keeping them warm for “as little as 3p an hour”.

While OVO Energy has launched a £50 million Extra Support Package which includes complimentary energy-conserving items.

Electric blankets are also sometimes available from your council under the Household Support Fund, which renews a fresh pot of £421 million today.

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To find out if this is available with your supplier or council, and whether you are eligible, go to their websites and read the terms and conditions of the scheme.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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Praxis appoints Hulme and Isaacs to boost investment team

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Praxis appoints Hulme and Isaacs to boost investment team

New capital markets and investor relations MDs are latest in series of appointments as the firm seeks to expand into new areas.

The post Praxis appoints Hulme and Isaacs to boost investment team appeared first on Property Week.

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