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Huge change to rules for millions holidaymakers from today – will you save on your mobile bill?

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Huge change to rules for millions holidaymakers from today - will you save on your mobile bill?

HOLIDAYMAKERS are set to benefit from new rules which could save them £100s on their phone bill.

From today (October 1), Ofcom has imposed new regulations for energy providers which will help protect mobile phone users from being unexpectedly charged while abroad.

New rules are coming in to force as of today (October 1)

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New rules are coming in to force as of today (October 1)Credit: Getty

Under the new rules, providers must warn customers when they start roaming in the EU or elsewhere to protect them from what’s known as “inadvertent roaming“.

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This is when you are travelling across a border and connect to another country’s network without meaning to.

For many major UK networks, roaming can cost as much as £6 per MB – which is the equivalent of listening to two minutes of music.

This means spending just 20 minutes on your phone could cause you to rack up a £60 bill without you even knowing.

But from today, providers will need to alert customers when they begin roaming or reach their spending caps.

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They will also have to signpost customers to free information on the roaming costs of where they are visiting.

Before Brexit, phone users could use existing call, data and text allowances in Europe at no extra cost.

But now it is a very common experience to face unwanted charges. Ofcom said in March that 14% of UK customers had experienced inadvertent roaming in the previous 12 months.

This also rose to 22% of customers in Northern Ireland, where devices inadvertently roamed signals from the Republic of Ireland.

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EasyJet and Ryanair among airlines hit with £130MILLION fines for forcing holidaymakers to pay ‘abusive’ cabin bag charges

In cases such as this, people have even reported facing roaming charges from their own home.

Sue Davies, head of consumer protection policy at Which?, has previously criticised the lack of regulations which were in place for holidaymakers.

She said: “The new rules do fall short by not suggesting that providers should give compensation to UK residents who have inadvertently fallen foul of roaming charges, and failing to outline what this looks like.

“When the UK negotiates future trade deals, it must seize the opportunity to lower the cost of roaming for consumers travelling around the world.

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“The UK and EU should also agree a deal on roaming charges that stops people facing extortionate bills from providers.”

From today further prevention of unexpected bills is possible, however there has been no mention of those who have been previously charged gaining compensation.

Uswitch’s mobiles expert Ernest Doku pointed out that “while this is good news there is still inconsistency between providers – meaning a lack of clarity for consumers, who were hit with £539 million in unexpected roaming charges in 2023.”

How much does it cost to roam in the EU?

The amount you will be charged varies depending on your network provider.

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Inadvertent roaming rates can also vary extortionately, so it’s important to let your provider know before you travel.

When managed correctly, here is what you will have to pay when roaming abroad:

  • EE: £2.47 a day for contract customers, or if you have a plan with Inclusive Extras, you can purchase a Roam Abroad Pass for £25 a month. £2.50 a day, or £10 for seven days, if you are pay-as-you-go. 50GB “fair use” limit.
  • Three: £2 a day for contract customers, no charge for pay-as-you-go. You can buy a Data Passport for £5 for unlimited data in 89 countries. 12GB “fair use” limit.
  • Vodafone: £2.42 a day, or buy a European Roaming pass for £12 for eight days or £17 for 15 days, if you’re a contract customer. From £7 for eight days if you are pay-as-you-go. 25GB “fair use” limit.
  • Sky: £2 a day. No “fair use” limit.
  • Voxi: £2.45 a day for one day, £4.50 for two days, £12 for eight days, or £17 for 15 days. 20GB “fair use” limit.

O2 doesn’t charge customers roaming charges for using their phones abroad although it does have a 25GB “fair use” data cap.

To review your roaming charges before you travel, visit your provider’s website and either get in touch using the phone number or via your online account.

If you don’t want to pay for roaming and want to stick to Wi-Fi, go to your phone settings, then Mobile Data, and switch off Mobile Data Roaming.

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You won’t be able to connect to data while abroad, but you’ll also have the peace of mind that you’re not being charged.

How to avoid roaming charges

Simrat Sharma, a mobiles expert at Uswitch, said switching to an eSIM – short for embedded SIM – can be cheaper than using international roaming.

“eSIMs make it easier to change networks,” she said.

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“So for example, if you’re abroad you can quickly connect to the local network to pay local rates – without having to add or swap a physical local SIM card for your device.

“This means travel eSIMs are almost always cheaper than using international roaming, as users are effectively tapping into the same network plans as locals.

If you’re regularly switching numbers or travelling to different locations, you’ll be able to keep them all safely in digital format rather than carrying around a number of small cards.

“The software can easily be accessed via your device’s app store and uploaded to your phone in a few quick steps.”

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How to cut mobile costs

If you want to save on extra roaming costs, it’s always best to connect to Wi-Fi whenever you can.

Most hotels and cafes now offer wireless internet free of charge – if there’s a password, go up and ask the staff.

You should also check before you join your provider whether they offer a roaming add-on, which automatically provides you with a small allowance for data roaming free of charge.

Mobile users often set their budget for the month by installing a cap on their data usage.

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UK networks now enforce automatic caps on data usage worldwide, which is usually between £40 and £49 – although you can set your cap much lower.

One quick way to cut the cost of your mobile phone contract is by going SIM-only.

You can get one of these deals if you have already paid for your handset.

They come with a certain amount of minutes, texts and mobile data.

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Since you are not paying for the cost of the mobile with a SIM-only package, you can save a hefty amount of money.

We also recommend you dedicate a good amount of time to shopping around and speaking to other providers.

Comparison sites like Uswitch, MoneySuperMarket and Compare the Market are good places to start, but it’s also useful to ask personal opinions and experiences of people you know to work out what will suit you.

Once you’ve found the best deal for you, you can use it to haggle with your current provider if it is offering you a worse price or package.

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If your provider refuses to reduce its price, you can always walk away and take the different deal with the new provider.

Ofcom‘s coverage checker is also a useful tool to find out what provider network is strongest to use based on the signal in your area.

And if you’re on certain benefits, you could also be eligible for a social mobile tariff, which could save you £100s a year.

To find out whether you might be eligible, visit the government website or contact your local council.

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Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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My neighbour piled heaps of dirt to peer OVER my 6ft fence & into my garden – but I told on them & won

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My neighbour piled heaps of dirt to peer OVER my 6ft fence & into my garden - but I told on them & won

A HOMEOWNER was ordered to flatten their garden after raising its height to peer over their neighbour’s 6ft fence.

An argument broke out after the offender piled dirt to create a terrace which caused a “significant degree of overlooking”.

The homeowner raised their garden and could easily look over the fence into their neighbour's

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The homeowner raised their garden and could easily look over the fence into their neighbour’s
The garden pictured before the raised bed was put in

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The garden pictured before the raised bed was put inCredit: Rightmove

The resident, who lives in Dinas Powys in Wales, laid artificial grass over the raised bed for a barbeque and summer house – all the same height as their patio doors.

Furious by the lack of privacy, the neighbour complained to the local council.

Council staff paid a visit and were not impressed with what they saw.

The Vale of Glamorgan’s planning committee found that the height of the garden had been increased by 600mm and would need to be lowered by 300mm.

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However, the resident refused to flatten their garden and instead submitted a planning application.

It was denied by the council, who deemed the change to the garden and the infringement on their neighbour’s privacy “unacceptable”.

A Vale of Glamorgan Council spokesperson told The Sun: “Every planning application is different with each considered on its merits.

“In this case, it was decided that the development would involve and unacceptable loss of privacy for a neighbouring property so the application was rejected.”

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Whilst the majority of councillors on the planning committee agreed that the garden’s height was inappropriate, Cllr Christine Cave said the decision was “hypocritical “.

A former primary school in the area had portable homes erected through special planning powers.

We bought the ugliest house on the street and transformed it into our dream home – it’s now more than doubled in price, and people are so impressed by the results

The temporary accommodation was passed for Ukrainian refugees, but the councillor argued that they were tall enough to see into people’s gardens – like the raised garden.

“When we made the site visit [to Eagleswell in Llantwit Major] and we actually asked why the ground had been built up and why the buildings could then be overlooking into peoples’ gardens. 

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“This seems a bit hypocritical to me here, that the council have done exactly the same on a much grander scale with huge overlooking of peoples’ gardens and now we are being told it is not permissible.”

Vale of Glamorgan Council allowed the development of the site at Llantwit Major through what is known as permitted development rights.

The planning powers are usually used in an emergency, but the scheme must eventually get planning permission within 12 months of the construction starting.

The council’s planning committee voted to allow the 90 units permission to remain for a minimum of five more years.

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One councillor called the uproar hypocritical after temporary houses were put in place for Ukrainian refugees

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One councillor called the uproar hypocritical after temporary houses were put in place for Ukrainian refugeesCredit: John Myers/Media Wales

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How to play the income resurgence

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How to play the income resurgence

For income investors, there are typically three legs to the stool – the yield, total return and a stable, or growing, dividend stream.

Key to a successful strategy above all else is generating a real yield, ensuring income is not eroded by inflation over time.

Prior to the global financial crisis of 2008, when interest rates sat comfortably higher than inflation, this real yield was relatively easy to achieve.

Over the decade that followed, however, the economic environment reversed, with interest rates languishing below inflation, meaning cash held in the bank, and accordingly asset prices, lost value in real terms.

As long as rates remain above inflation, income investing once again looks more appealing

Subsequent rounds of quantitative easing suppressed yields on fixed-income assets and investors were forced to look to more growth-oriented assets.

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Today, however, the picture looks very different. Inflation and interest rates have crossed over once again, with the former sitting below the latter. This creates an environment more favourable for both yields on bonds and equities.

While it is hard to say with certainty how long this will last, as long as rates remain above inflation, income investing once again looks more appealing.

In the case of fixed-income yields within the UK market, those available from both gilts and corporate bonds fell drastically in the aftermath of the financial crisis.

Income investors no longer need to look to riskier areas of the market to secure the same yield

However, with the base rate as it stands today, the economic backdrop is much more supportive of fixed-income yields. This is because fixed-income securities adjust to cash rates given the additional risk involved in investing in them.

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The implication for income-seeking investors is that they no longer need to look to riskier areas of the market to secure the same yield. Instead, it is possible to remain in the relatively safe areas along the capital-risk spectrum.

In contrast, yields from equities have been relatively static over the last decade, as fixed-income yields dropped off and then subsequently rose strongly.

Yields from the UK equity market today stand at around 4% and at around 2% for global equities due to the dominance of the US, which has typically paid lower levels of income.

The outlook for dividends has been steadily improving, with strong gains posted year-on-year

But that is only part of the story.

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Another major element to the overall picture is dividend stability. Dividends took a significant hit during the pandemic – in the UK to the tune of 40%, in part due to UK banks being forced to suspend payments and the impact of travel restrictions on oil companies’ profitability, both fertile sectors for income investors.

Since then, however, the outlook for dividends has been steadily improving, with strong gains posted year-on-year.

Indeed, in the first quarter of 2024, some 93% of dividend paying companies globally either increased their payouts or held them steady, demonstrating the robustness of these businesses as a source of income. Even firms considered high growth stocks – the likes of Meta and Alibaba – started to pay a dividend, albeit from a low base.

The combination of these elements means it is now possible to secure much higher levels of yield without incurring additional risk.

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Investors might consider adding some spicier funds to the mix offering exposure to high yield debt, or equity strategies that employ an options overlay

Nonetheless, it is important to blend income styles with strategies that reinvest dividends to secure the compounding effect, thereby producing an attractive total return complemented by more defensive approaches focused on more stable or growing dividend streams – stocks that are sometimes referred to as bond-proxies.

These may lag in more exuberant market conditions but their return profile tends to be steadier, with the added attraction of offering some downside protection.

Finally, investors might consider adding some spicier funds to the mix offering exposure to high-yield debt, or, on the equities side, strategies that employ an options overlay to enhance income, albeit by sacrificing some capital appreciation.

The implications for income investors, typically those in or approaching retirement and therefore needing to replace a salary with an alternative source of income, are important.

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Earlier this year, the Financial Conduct Authority’s review of the pensions freedoms introduced some 10 years ago found income portfolios had been largely neglected for such individuals.

While annuities are once again looking attractive as a means of delivering a baseline level of retirement income, a much broader range of natural income generating solutions are now coming into play that sit above that, helping to ensure that, in retirement, the financial liabilities linked to funding a comfortable lifestyle can continue to be met.

Daniel Pereira is investment manager at Square Mile Investment Consulting and Research

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Energy price cap calculator reveals how much YOUR bill will rise this winter

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Energy price cap calculator reveals how much YOUR bill will rise this winter

AN online calculator can reveal exactly how much your bills will increase by this winter following today’s energy price cap rise.

Bills are set to increase for millions of households after energy regulator Ofgem increased the maximum price firms can charge consumers for energy.

Energy costs are set to increase for millions of households from today

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Energy costs are set to increase for millions of households from todayCredit: PA

The energy price cap has risen from £1,568 a year to £1,717 from today, affecting millions of customers on standard variable tariffs.

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The average household paying by direct debt for dual fuel can expect to see their annual bill go up by about £149 annually, or around £12 a month – a 10% increase.

But bear in mind the exact amount you pay could be higher or lower than this depending on your usage and the tariff you are on.

To help consumers find out exactly what they’ll be paying in energy costs this winter AI household money-saver Nous.co has created an online calculator.

As well as calculating your bills Nous.co can also help you find deals that might save you money as well as suggesting tips for reducing usage.

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Nous.co co-founder and chief executive, Greg Marsh, said: “Lots of UK households will again be struggling with gas and electricity bills this winter, and some may even be forced to make the tough choice between heating and other essentials.

“It’s crucial to make sure you’re not overpaying for your bills. Fortunately – there are savings to be made if you’re smart about it.

“Simple things like adjusting your thermostat, monitoring your credit balance, taking regular meter readings and switching off unused appliances can help keep costs down.

Save money on your energy bills with these cold weather tips

“Most households can also save the better part of £150 on their energy bills, without committing to a fixed deal, plus hundreds more on their mobile and broadband by switching providers”

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You can find Nous.co’s calculator here.

Ofgem estimates around 29million households on standard variable tariffs will be affected by the increased price cap.

The increases set out by the regulator apply to average-use households, but this can vary considerably.

That’s because those figures are calculated assuming that a typical household uses 2,900 kWh of electricity and 12,000 kWh of gas across a 12-month period.

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If you use more than this the price will be higher as it is the unit cost that is capped not the overall amount billed.

So from today the price a supplier can charge for gas has risen from 5.48p per kWh, to 6.24p.

The price of electricity has also risen from 22.36p per kWh to 24.50p.

Meanwhile, standing charges, which cover things like maintaining the network and operational costs, have risen to 31.66p from 31.41p a day for gas and from 60.12p to 60.99p for electricity.

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The way you pay for energy can also impact how much you pay and the £1,717 price cap applies specifically to those who pay by direct debit.

For those on prepayment meters the cap is £1,669 for an average household and it stands at £1,829 for those paying on receipt of bills.

If you’re on a fixed tariff there will be no change to your bill, as you’ve locked in the price for a set period.

If you haven’t already it’s important to take and submit a meter reading today to ensure you pay the lower rate for energy usage up until the point the price is increased.

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If you don’t do this, you will be given an estimated bill which means some of your energy usage before October 1 could be charged at the new higher rate.

If you have a smart meter, you don’t need to take a reading as information is automatically sent to your supplier.

Despite the price cap rise, average bills remain considerably lower than during the peak of the energy crisis, which was fuelled by Russia’s invasion of Ukraine in February 2022.

The war caused a spike in an already turbulent wholesale energy market, driving up costs for suppliers and customers.

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The new cap is £117 – 6% – cheaper compared to the same period last year when it stood at £1,834.

Before the energy price shock a standard annual bill was £1,084.

The energy price cap is adjusted every three months to reflect changes in underlying costs.

The price cap for January 1 to 31 March 2025, will be published on November 25.

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If you’re worried about costs this winter MoneySavingExpert.com’s Martin Lewis has revealed how households can save money on their energy bills.

What energy bill help is available?

THERE’S a number of different ways to get help paying your energy bills if you’re struggling to get by.

If you fall into debt, you can always approach your supplier to see if they can put you on a repayment plan before putting you on a prepayment meter.

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This involves paying off what you owe in instalments over a set period.

If your supplier offers you a repayment plan you don’t think you can afford, speak to them again to see if you can negotiate a better deal.

Several energy firms have grant schemes available to customers struggling to cover their bills.

But eligibility criteria varies depending on the supplier and the amount you can get depends on your financial circumstances.

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For example, British Gas or Scottish Gas customers struggling to pay their energy bills can get grants worth up to £2,000.

British Gas also offers help via its British Gas Energy Trust and Individuals Family Fund.

You don’t need to be a British Gas customer to apply for the second fund.

EDF, E.ON, Octopus Energy and Scottish Power all offer grants to struggling customers too.

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Thousands of vulnerable households are missing out on extra help and protections by not signing up to the Priority Services Register (PSR).

The service helps support vulnerable households, such as those who are elderly or ill, and some of the perks include being given advance warning of blackouts, free gas safety checks and extra support if you’re struggling.

Get in touch with your energy firm to see if you can apply.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

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Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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Brooks Macdonald CEO Andrea Montague begins role

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Brooks Macdonald CEO Andrea Montague begins role

Brooks Macdonald’s new group chief executive Andrea Montague officially begins her role today (1 October).

The company confirmed in a short statement that Montague has received regulatory approval.

She was appointed in June following the retirement of CEO Andrew Shepherd after 22 years with the firm.

Montague joined the company as a chief finance officer in 2023. Previous roles include group chief risk officer at Aviva and senior roles at Standard Life and Royal London Group.

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Montague, who grew up in Belfast, studied languages at Heriot-Watt University in Edinburgh. Her formative years were spent at PwC, where she qualified as a chartered accountant.

She told Money Marketing in May that Brooks Macdonald has an ambitious plan to become a top five wealth manager in the UK through both organic and inorganic growth

“I’ve got the responsibility for finance, M&A and strategy. I’m lucky to have a really strong team, which has allowed me to lean into the strategy piece for the board. So, I can think about the bigger picture and how we set up for success,” she said.

Brooks Macdonald, which was founded in 1991, oversees £18bn in funds under management. The firm provides wealth management services in the UK and internationally.

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Last month, the wealth manager sold its international arm to Canaccord Genuity Wealth Management for up to £50.85m.

The sale of Brooks Macdonald Asset Management comes after the group had announced a strategic review as it focuses on its “core activities of high-quality investment management and financial planning within the UK”.

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Tens of thousands of households to get council tax reduced again after lifeline scheme extended – can you claim too?

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Tens of thousands of households to get council tax reduced again after lifeline scheme extended - can you claim too?

TENS of thousands of households will get huge council tax reductions of up to 100% after a vital scheme was extended.

Officials at Durham County Council last week approved the continuation of the Council Tax Reduction scheme for households on low incomes.

Hundreds of thousands of households could qualify for a council tax discount

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Hundreds of thousands of households could qualify for a council tax discount

Around 53,800 people in County Durham currently benefit from the discount, the local authority said.

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Of this number more than 41,000 people receive the maximum 100% discount.

But Durham is not the only council to offer the scheme, which provides a vital lifeline to thousands of households struggling to make ends meet.

Council Tax Reduction is available nationwide to those who are on a low income or claim benefits.

If you are eligible you usually will not get an actual payment.

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Instead, the council will reduce the amount of tax you have to pay.

You can apply if you own your home, rent, are unemployed or are working.

The amount you get depends on several factors including: where you live, your income, the number of children you have, the benefits you claim, your savings and pension.

Whether you qualify or not will depend on your council’s individual criteria.

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How do I apply?

You need to apply directly to your local council to receive the discount.

There should be information on its website about the types of discounts and exemptions available and how to apply for them.

How to challenge your council tax band

You can find out who your local council is by visiting gov.uk/apply-council-tax-reduction.

In your application your local council will ask you for details about your income and circumstances so they can work out if you are entitled to the reduction.

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They will then calculate your bill and will tell you how much council tax if any you need to pay.

What help is available?

Milton Keynes

Milton Keynes residents who are on a low income can apply for a council tax reduction of up to 80% of their tax bill.

Those who have reached the age of 66, at which point they can claim pension credit, can get help with up to 100% of the cost of their Council Tax.

You can apply for the deduction through the council’s online portal.

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Once your claim has been processed the discount will usually start on the Monday after the council received your complete claim form.

What other council tax support is available?

THERE are several other ways you can also get discounts and reductions on your council tax bill.

In some cases, you can even get the bill completely wiped with a council tax reduction.

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Factors such as your household income, whether you have children, and if you receive any benefits, will influence what you get.

To apply, visit https://www.gov.uk/apply-council-tax-reduction.

You’ll need your National Insurance number, bank statements, a recent payslip or letter from the Jobcentre, and a passport or driving licence when filling out the details.

Below, we reveal all the ways you can get discounts or a reduction on your bill:

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Single person discount

If you live on your own, you can get 25% off your council tax bill.

This also applies if there is one adult and one student living together in a property, or if there is one adult and one person classed as severely mentally impaired in the home.

If you live with someone who doesn’t have to pay council tax, such as a carer or someone who is severely mentally impaired, you could get a larger reduction too, of up to 50%.

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And, if you live in an all-student household, you could get a 100% discount.

Retirees

Pensioners may also find themselves eligible for a council tax reduction.

If you receive the Guarantee Credit element of Pension Credit, you could get a 100% discount.

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If not, you could still get help if you have a low income and less than £16,000 in savings.

And a pensioner who lives alone will be entitled to a 25% discount too.

The discount will be paid directly into your Council Tax account and you will then receive a reduced bill.

Leeds

Households in Leeds can apply for a council tax discount of up to 75%.

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The size of the discount depends on your income.

To be eligible you must not have savings, investments or property worth more than £16,000 unless you or your partner claim Pension Credit.

If you are a pensioner then you may be able to claim a 100% discount but the size of the reduction depends on your income and situation.

You can apply through the council’s online form or by calling 0113 222 4404.

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Manchester

In Manchester council tax support is available but it will not cover all of your bill.

Working-age people in the city who are liable for Council Tax must still pay at least 15% of their bill.

What energy bill help is available?

THERE’S a number of different ways to get help paying your energy bills if you’re struggling to get by.

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If you fall into debt, you can always approach your supplier to see if they can put you on a repayment plan before putting you on a prepayment meter.

This involves paying off what you owe in instalments over a set period.

If your supplier offers you a repayment plan you don’t think you can afford, speak to them again to see if you can negotiate a better deal.

Several energy firms have grant schemes available to customers struggling to cover their bills.

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But eligibility criteria varies depending on the supplier and the amount you can get depends on your financial circumstances.

For example, British Gas or Scottish Gas customers struggling to pay their energy bills can get grants worth up to £2,000.

British Gas also offers help via its British Gas Energy Trust and Individuals Family Fund.

You don’t need to be a British Gas customer to apply for the second fund.

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EDF, E.ON, Octopus Energy and Scottish Power all offer grants to struggling customers too.

Thousands of vulnerable households are missing out on extra help and protections by not signing up to the Priority Services Register (PSR).

The service helps support vulnerable households, such as those who are elderly or ill, and some of the perks include being given advance warning of blackouts, free gas safety checks and extra support if you’re struggling.

Get in touch with your energy firm to see if you can apply.

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Council tax reductions will only help with the remaining 85%.

However, residents who are pension-age can still get help which will pay for their whole bill.

Generally, the less income you have the more help you can get to pay your council tax bill.

But if you have £16,000 or more in savings then you do not qualify for any support.

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Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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Standard Life launches free pension-finding tool

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Putting off advice until decade before retirement could have ‘serious consequences’

Standard Life has partnered with Raindrop and launched a free-to-all pension-finding tool to help Britons track down their missing pensions.

This comes as Standard Life research has shown that 19% of people with multiple pensions believe they have lost track of at least one pension pot.

Standard Life, part of Phoenix Group, said that despite the benefits of consolidating pensions, such as a greater ability to track performance and boost understanding of how much is being saved for the future, 73% of those with more than one workplace pension said they have not consolidated.

Just under a third (32%) are unsure of how to start consolidating and 12% find the process too difficult.

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It has been estimated that 2.8 million pension pots in the UK, valued at over £26.6bn, remain unclaimed. Additionally, the average person has at least 11 employers in their working lifetime.

In order to find a lost pension, a user just needs to provide their former employer’s name and the time period they worked for the company. This is in contrast to supplying details of the pension provider “as is often the case when consolidating pension pots”.

Raindrop’s technology then begins the tracing process, which on average takes just 4-6 weeks. During this time, a dedicated case manager is on-hand to provide updates on the process.

Once a person’s lost pensions have been traced, they will be better informed about their income prospects and able to take the necessary steps to prepare for their retirement.

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Standard Life managing director of retail direct Dean Butler said: “We know that people who actively plan for their retirement are more confident and financially secure but if you don’t know where all your savings are, you can’t begin to calculate their value, making planning unnecessarily difficult.

“Sometimes people have a vague idea of having a pension with a previous employer, but just don’t know how to go about finding it. Our new pension-finding service removes the major hurdles that people face and allows them to regain control of their pensions savings. We want to help them trace any missing pensions, so they don’t ever lose them again and are better prepared to organise their retirement savings.”

Raindrop co-founder Vivan Shridharani added: “Millions of UK savers have lost pensions, often unsure of how to begin their search. As each new generation has more jobs than the last, the number of lost pensions continues to grow. We’re committed to helping savers, with a simple solution to easily find their lost pensions and help them better prepare for their financial future.

“By partnering with Standard Life, one of the UK’s largest pensions providers, we hope to empower savers to locate lost pots and take control of their long-term financial planning.”

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Since the launch of Raindrop, a pension-finding platform, in 2021, it has located over £325m in lost pension savings across more than 27,000 pots.

In order to obtain these results, Standard Life commissioned Opinium to conduct research among 2,000 UK adults between 6 and 10 September 2024.

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