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Mould misery as calls grow for action on botched insulation

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Mould misery as calls grow for action on botched insulation
BBC Tormooja Khatun with her head covered, standing in front of peeling wallpaper caused by damp in her houseBBC

Tormooja Khatun had her house insulated less than two years ago – the problems are clearly visible

Eighty-four-year-old Tormooja Khatun’s house in Luton is being consumed by black mould, mushrooms and dry rot after the botched installation of external wall insulation.

Her family say they have been warned it could cost more than £100,000 to repair, and describe the situation as a “nightmare”.

Mrs Khatun’s case is far from unique. A growing number of MPs are concerned about the impact on their constituents of poorly installed insulation, while Citizens Advice is calling on the government to “urgently fix” regulation of the sector.

A government spokesperson urged Mrs Khatun and anyone else with concerns “to engage with TrustMark for a resolution”.

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Mrs Khatun recently had a stroke. Not far from where she sits, large growths of dry rot fungus are feeding off the floorboards.

“Worry, worry,’’ she says as she points to the black mould that is growing on her sitting room wall.

In November 2022, Mrs Khatun had her house insulated under a government scheme known as ECO 4. It is designed to help low-income households make their homes warmer and cut their energy bills. Insulation boards are fixed to the exterior brickwork of a house and then coated in render.

More than three million homes in the UK have had insulation fitted under government ECO schemes, which are paid for by the energy companies, with the cost passed on to all consumers through their energy bills.

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The BBC revealed earlier this year that hundreds of thousands of these homes could have insulation that wasn’t installed to the required standard.

Within months of Mrs Khatun getting her insulation fitted, it became clear that this was the case in her house. A surveyor’s report shows how rainwater penetrated the house leading to the damp, mould and dry rot.

Mrs Khatun’s son, Lukman Ashraf, says he doesn’t feel like there’s any guarantee the companies involved will cover the costs of repairs.

“We’ve been dealing with this for nearly a year whilst the situation has been getting progressively worse and the repair costs are going up.

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“We just want to wake up from this nightmare and get our lives back.”

A mushroom growing in the corner of Mrs Khatun's house, with a Nest device seen in front of it

Mushrooms are growing on the walls inside the house

He gives me a tour of the house. As we move from room to room, he cuts mushrooms off the walls.

He breaks down when he thinks about how hard his father worked at the Vauxhall car factory to be able to buy the house in 1990.

“They were passionate about having their own house. And seeing it go downhill, because someone’s done a really, really, bad job – it’s just really shocking.’’

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More than 3,000 homes in Luton have had external wall insulation fitted and growing numbers of residents are contacting the council for help.

Its deputy chief executive, Mark Fowler, says he is ‘‘very worried’’ and wants to know why there isn’t more regulation.

“I think the government and the people they’re working with have to take more responsibility. Without these things resolved at a national level, I think this could create a form of crisis.’’

The council fears some of the installations are potentially a fire risk because some fitters haven’t notified them whether the materials they have used are non-combustible.

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A growing number of MPs are sounding the alarm. The MP for Bradford East, Imran Hussain, is calling on the government to investigate the scale of the problem.

“The tragedy is it’s not a problem that’s impacting Luton alone. In my own constituency, we’ve had very similar situations. I think there is a duty upon government to look at this.’’

The call is echoed by Citizens Advice, who said trust in the sector was being damaged “by the actions of rogue traders”.

“The government needs to urgently fix regulation of the sector,” the charity said, adding that it was “basically not fit for purpose”.

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For the last five years, insulation installers who want to carry out work under ECO have to be registered with an organisation called Trustmark.

The company that carried out the work on Mrs Khatun’s house, Saviour Energy Solutions, is Trustmark-registered.

Dry rot fungus underneath the floorboards in Tormooja Khatun's house

Dry rot fungus is seen growing under the floorboards in Mrs Khatun’s house

In a statement, TrustMark’s chief executive, Simon Ayers, said: “We are always concerned when we hear about instances of poor-quality workmanship, particularly when it affects people’s lives. When customers have concerns, we urge them to follow our disputes process. Our Scheme Provider NAPIT, which has responsibility for monitoring Saviour Energy, is carrying out a detailed review to ensure they meet the standards required by our scheme.”

Under the disputes process the family is supposed to let Saviour carry out the repairs, but they say they don’t trust the company to do the work.

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Saviour Energy Solutions said: “Despite several offers from us to resolve the issues, the customer has said he is not interested in getting the work done by Saviour, he wants to get it done by a third party. We remain committed to working closely with the customer and any relevant regulatory bodies to ensure that any issue is resolved fairly and efficiently.’’

The Department for Energy Security and Net Zero spokesperson said insulation fitted under government schemes must be installed by a TrustMark registered firm “to the highest standards”.

“Any measures installed must be safe and effective, with issues promptly and properly rectified.”

The business responsible should put right the problem in the first instance under consumer law, and Trustmark installers must act in line with relevant laws, including on fire safety, the spokesperson added.

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Indian appetite for Swiss watches grows

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Swiss watch exports have fallen this year, but one market is showing strong growth: India. Exports to the country rose 20 per cent in value, year on year, in the first seven months of 2024 to SFr139.5mn ($165mn), compared with a 2.4 per cent fall globally. And that export value represents a 41.4 per cent increase on the same period in 2022 — the largest rise recorded by the Federation of the Swiss Watch Industry for any market, over such a timescale.

Now, a trade deal is set to make watch exports even easier. In March, India signed an agreement with the European Free Trade Association to phase out custom duties on Swiss watches (about 20 per cent) within seven years and give improved protection around the use of the terms “Swiss” or “Switzerland”.

India is, in many ways, an ideal watch market. It was the fastest-growing major economy in last month’s World Bank update, and one in which the number of millionaires (in US dollars) will rise 22 per cent between 2023 and 2028, to 1,061,463, according to the latest UBS Global Wealth Report. The Deloitte Swiss Watch Industry Study 2023 flagged the country as the “next big growth market”, and found that 94 per cent of Indian consumers wear a watch (in the US, it is 79 per cent).

“As the population is getting more wealthy and developing, and the luxury market is exponentially growing compared with the consumer market, there’s an upgrade [in the watches people buy],” says Karine Szegedi, consumer industry and fashion and luxury lead at Deloitte Switzerland, and the study’s co-author.

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Watchmakers are expanding their retail presence. IWC opened its first boutique in India, at Jio Mall in Mumbai, last November. Then Breitling launched boutiques in Chennai and Pune earlier this year, having opened its first Indian store in Hyderabad in 2023. It plans to have boutiques in each of the country’s top eight to 10 cities.

This focus comes amid a slump in sales in China, the second-largest export market for Swiss watches. There, the value of exports fell 23.2 per cent, year on year, between January and July, to SFr1,269.5mn. “We’re being asked if [India] will be offsetting the maybe softer results in China,” says Szegedi. “Not yet, because it’s an immature market . . . We believe that now, as well, with the EFTA agreement, you have to enter it to test it and see how the market responds to your brands.”

Gerald Charles started working with Ethos Watches, an Indian retailer, in Delhi and Mumbai last November after noticing rising demand from rich Indians who were travelling to, or had homes in, Dubai. It launched in two further locations, Bengaluru and Kochi, last month. Federico Ziviani, Gerald Charles chief executive, says there will be a fifth opening next year — bringing the brand, which he says makes 1,500 watches a year, to capacity for the country .

He says the Indian market, where the brand’s emerald green watches are popular, is robust because it is driven by internal demand. “Thinking about what happened during Covid, where travelling was blocked, only the strong local markets performed well,” he says. “So that’s why it’s so important to be in India, rather than selling to Indian collectors from abroad, because this creates a service to them, because they have the watch right at [their] doorstep. [It also] creates robustness in case of any geopolitical or economic changes.”

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Ziviani says the challenge in a country of 1.4bn people is getting the watch “on the right wrist”. “We have the advantage that the Gerald Charles watch . . . is very polarising,” he says. “You hate it or love it . . . so there is a strong component in the client choosing us.”

A Panerai Luminor Flyback watch with a green dial, gold-tone case, and black leather strap featuring green stitching, displaying a bold 12 and 6 o’clock marker with a chronograph function
The limited edition Panerai MS Dhoni Luminor Chrono Flyback, created in partnership with the former cricket captain
Raymond Weil’s Freelancer Ganges India limited edition celebrated 20 years of collaboration with Ethos

Cricket — a sport beloved in India — is influential in growing brand awareness. Panerai previously had former India captain MS Dhoni as an ambassador and collaborated with him on two limited edition timepieces exclusive to the Indian market in 2019. Mohit Hemdev, Panerai brand manager for India, says this “really helped the brand get the right kind of visibility in the market”.

Jean-Marc Pontroué, chief executive of Panerai, says exposure through cricket and the “evolution” of India meant the time was right for expansion. “You see the number of planes this country is ordering, the new facilities built, new industries growing — that is contributing to the development of the country, which creates a growing affluent customer group,” he says. However, he says Panerai’s growth will depend on “the speed of the luxury industry” — such as the development of malls.

Panerai opens its fourth India boutique, in Bengaluru, this month. The brand also has 10 points of sale across six cities with partners including TimeVallée, the Richemont-owned multi-brand retailer. Pontroué says Panerai has tripled its business in India since 2018. “It’s by far the fastest-growing nationality we see appearing more and more with knowledge of luxury watches,” he says.

Pontroué says that, while India has a long association with jewellery, the more recent appetite for high-end watches is driven by interest in gold, jewellery watches, and Switzerland. Hundreds of Bollywood films have been at least partially shot in Switzerland, against scenic backdrops such as the Alps. “[For] a lot of Indians, their first or second European destination to visit becomes Switzerland,” says Hemdev.

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Three individuals participating in a ribbon-cutting ceremony for the brand Rado Switzerland
Hrithik Roshan opened Rado’s most recent boutique in India

Rado, which has worked with Indian Bollywood actor Hrithik Roshan since 2011, took on British Bollywood actress Katrina Kaif as an ambassador last October to target female customers. Adrian Bosshard, Rado chief executive, says there has been an “overproportion increase” in its women’s watch segment in India this year and last.

Other brands are seeking to attract clients with special releases. Carl F Bucherer launched a Heritage BiCompax Annual Hometown limited edition dedicated to New Delhi, featuring city landmarks engraved on the case back, with Ethos Watches in June. Raymond Weil, which has traded in India since the early 1980s, launched the Freelancer Ganges India limited edition last October to celebrate 20 years of its own collaboration with Ethos.

Rado saw India overtake China as its largest market for sales about two years ago, says Bosshard. The brand has 33 boutiques in India and more than 200 other points of sale. Bosshard says Rado has built “customer confidence”, which helps as Indian consumers “are very cautious to have value for money”. For this reason, the brand’s ceramic watches are popular, he says, because their “scratch resistance” means they have “a long-term beauty on your wrist”.

An informal survey of about 100 partners and directors from Deloitte Consulting in India in July found that, while Rolex was the most recognised Swiss watch brand, it was followed by Swatch Group houses Omega, Tissot and Rado, respectively, showcasing the early investment that group made in the market. Popular high-end brands, including Patek Philippe, Audemars Piguet and Richard Mille, did not feature in this top 10 for brand recognition in India.

Bosshard compares the situation in India to what he saw in China 20 years ago. “Purchasing power is growing and, of course, in this kind of environment people want to celebrate themselves.”

One opportunity identified in the Deloitte Swiss Watch Industry spotlight on India, from July, is to tap into wedding gifting. It found 40 per cent of Indians planning to buy a watch within 12 months would do so for a present, compared with 27 per cent globally.

Deloitte’s 2023 study predicted India would be in the top 10 of Swiss watch export markets within a decade. It was 22nd in July. However, Bosshard would not be surprised if this happened within seven, or even five, years.

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Kia EV9 enters Luxury EV market, priced at 13 Million

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Kia EV9 enters Luxury EV market, priced at 13 Million

Kia India has launched the EV9 luxury electric SUV, in a single fully-loaded GT Line trim. The EV9, Kia’s most expensive and sophisticated vehicle, will rival the Mercedes-Benz EQE and BMW iX.

Continue reading Kia EV9 enters Luxury EV market, priced at 13 Million at Business Traveller.

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Shining examples of the art of enamelling on show in London

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A short walk from Goldsmiths’ Hall in the City of London is the site of one of the most extraordinary hoards of jewellery and gemstones ever found. It was uncovered in 1912 beneath a row of buildings on Cheapside owned by the Goldsmiths’ Company. Among the pieces were some of the rarest examples of enamelled jewellery of the 16th and 17th centuries — gold chains embellished with enamelled floral links, as well as enamelled rings and pendants.

They were examples of a technique of fusing finely ground glass to metal and other materials that goes back to ancient Greece and is still being practised and reimagined by contemporary jewellers. And it is this tradition that is being celebrated at the ongoing Goldsmiths’ Fair, in a special exhibition to accompany the 2024 curated selection of some of the finest designers and contemporary metalsmiths working in the UK.

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The exhibition, in the Front Hall, which you pass through on the way to the selling fair, contains examples of the different ways enamelling techniques have been used in jewellery and hollowware since the 1960s — all drawn from the extensive Goldsmiths’ Company collection.

The Dark Crimson Underwing Moth pin (2021) — by Fred Rich, a veteran master of traditional enamelling techniques who works from a studio in East Sussex — is made with gold wire just 0.05mm thick, using a technique he calls “micro-cloisonné”. It is a relatively small piece among a glorious collection of exhibits that include rings, neckpieces and bracelets, as well as cups, beakers and bowls, but it holds the attention. As does the Sheila McDonald bird brooch (2011) — a quieter but no less memorable example of a different approach to enamelling.

Dark Crimson Underwing Moth pin (2021) by Fred Rich

A set of three floral brooches (2017) in enamelled silver, by Jonathan Boyd — an artist-jeweller who is also head of applied art at the Royal College of Art in London — show a darker, more modern intensity that represents a different approach to enamelling.

From the Front Hall the grand staircase leads up to the main rooms, where this year’s fair exhibitors are set up and where, in the second and final week of the event, there are interesting and covetable examples of the enameller’s art.

Among them is Yinglong Li, known for his mastery of plique-à-jour, where the enamel is applied in cells. It is similar to cloisonné, but without the backing, and is rather like stained glass. His recent ground­breaking research for his PhD at Birmingham City University’s School of Jewellery uses enamel as a bonding agent, as well as a decorative device, through the use of lasers.

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He calls his collection of brooches made using this technique MTG, inspired by “mind the gap” alerts on the London Underground. A silver grid of balls are connected by yellow, green, blue and red enamel that he describes as creating a “special shadow effect”. His designs are an attempt to integrate eastern and western cultures, while pushing the boundaries of what enamel can do.

Li’s eastern influences stem from China. Another exhibiting jeweller, Jane Moore, who also puts enamel at the heart of her work, finds her inspiration in Japan. Both countries have a tradition of fine, decorative enamelling going back centuries. “Simple traditional Japanese artefacts and textiles embellished with tiny floral motifs” have been the inspiration for her “decades of practice”, she says. Moore uses traditional enamel techniques alongside photo etching, laser cutting, and fine enamel transfers. The results are pieces featuring a rainbow of translucent enamel “jewels”, given life by textures and patterns created in their silver backing.

Emma Louise takes inspiration from the seascapes of the east coast of Scotland

Although Emma Louise Wilson finds her inspiration in the seascapes of the Aberdeen coastline, the delicate watercolour effects she creates for her silver and enamel brooches, rings and bowls have a Japanese feel to them, too. Through her jewellery and other pieces, she is trying to capture the feelings of “beauty and quiet solitude” these moody vistas of Scotland evoke. There is a timelessness to her work.

Enamel is all about colour and the most vibrant examples at this year’s fair are from Alice Cicolini, who has used traditional vitreous enamel in her designs, inspired by India, Persia, and the Silk Road. She has also led the way in reimagining the use of enamel in contemporary jewellery. She spent the past few years exploring the potential of “cold” lacquer enamel with Stanislav Reymer, her London-based enamel master.

Alice Cicolini’s designs are inspired by the art of the Silk Road © Alice Cicolini

“Stanislav is a tinkering genius and has developed a series of enamel techniques with me using this material,” says Cicolini. “I have never entirely understood the received wisdom that vitreous is a ‘high craft’ and lacquer enamel is in some way ‘lesser’ — it’s really about who uses it and what they choose to do with the material.”

Because lacquer enamel is not heat-fired, the colours do not merge together and that allows her to emulate the swirling pools of colour that are the distinguishing characteristic of marbled end papers that feature in some of her work.

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Inca Starzinsky’s collection is inspired by childhood dreams

The opportunity to play with colours, and merge and combine freely, that “cold” enamel offers, is also seen in the work of artist and jeweller Inca Starzinsky. Her Float collection is a colour-drenched celebration of childhood dreams, whose melting illusion gives the impression of floating shapes — some organic, others forming words — that belie the satisfying solidity of the brass and silver brooches, rings and bangles when you pick them up.

As with Cicolini’s work, colour is everything. Cicolini also amps up the impact of enamel with gemstones and this is also the case with Ingo Henn, whose 18ct white gold Radiance bangle is one of his standout pieces: alive with swirls of pink, red and blue enamel. For him, “rare coloured gems always form the focal point” and, in the case of the Radiance bangle, it is a shining rubellite cabochon stone.

Goldsmiths’ Fair runs to October 6

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Watches and Jewellery: October

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India becomes hot ticket for Swiss watchmakers; western brands are working closely with Chinese artists; high-tech lumes brightening up the face of watch design; the tools and ideas driving an intaglio renaissance

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Consumer laws are driver for innovation in Europe

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Banker all-nighters create productivity paradox

In his letter “EU focus on protecting the consumer is stifling innovation” (September 30) Danny Leipziger is correct to highlight the importance of lowering barriers to entry and improving the functioning of the EU’s single market. But he could not be more wrong about the EU’s regulatory focus on consumer protection. It is the combination of high consumer protection standards and competition to meet the demands of millions of consumers across Europe that give companies the incentive to increase the quality of their products, improve their efficiency and deliver innovation.

Large companies, including those in Big Tech, are continuing to pursue a vigorous campaign against EU legislation to protect consumers’ interests like the Digital Markets Act precisely because it aims to lower barriers for new market entrants, bringing more competition and ensuring that innovation is not dictated and controlled by a few powerful companies.

Agustín Reyna
Director-General, European consumers’ organisation BEUC, Brussels, Belgium

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Important Update: Vistara and Air India Integration

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Important Update: Vistara and Air India Integration

Starting September 3, 2024, bookings for travel after November 11, 2024, cannot be made on Vistara’s platform.

Continue reading Important Update: Vistara and Air India Integration at Business Traveller.

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