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On the slopes of the world’s biggest indoor ski resort

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Although it is 30C outside, you can already feel the cold as you approach the L+Snow resort. In part this is psychological, because the early arrivals by the main entrance are fully dressed in ski gear. But in part it is real: the sheer force of the industrial-grade refrigeration system has generated a slight breeze.

Located about 90 minutes outside China’s biggest city, Shanghai’s L+Snow resort opened last month, anointed by the Guinness Book of Records as the largest indoor ski centre in the world. It edged out the previous biggest, in the northern Chinese province of Harbin, which is in turn closely followed by one in Guangdong, and another in Sichuan.

In Shanghai, the advent of 90,000 sq metres where temperatures are maintained at minus 3C to minus 5C has a commercial appeal even before skiing enters the equation. The city has just experienced one of its hottest summers on record, with temperatures hitting or surpassing 37 degrees for 12 consecutive days. Like the indoor Ski Dubai centre, which opened in 2005, L+Snow is an exercise in contrasts; the electricity alone costs about Rmb80,000-100,000 per day ($11,000-$14,000). A representative for the new centre said the total costs of the project were not public, though Chinese media reports suggest a budget of about Rmb7bn ($1bn).

An aerial view of a huge resort complex
The exterior of L+Snow, which opened last month; the adjoining building has a rooftop water park © AFP via Getty Images
A group of people snowboarding or skiing in a large indoor  ski facility
There are three main slopes, the longest of which is 460m © Hector Retamal/AFP via Getty Images

But across China, which hosted the Winter Olympics in Beijing in 2022, the aim is not merely to defy the seasons. President Xi Jinping has set a target of creating 300mn skiers by 2030 and spearheaded a wave of winter sports investment. Hundreds of new ski resorts have been established across the country, compared with fewer than a dozen in the 1990s. It is not only the indoor variety that have raised environmental concerns; the National Alpine Skiing Centre in Yanqing used in the Olympics was controversial for its use of artificial snow, though that complaint has been raised at multiple different games.

In China, the sport counts itself among a long list of consumer and leisure activities associated with a youthful urban middle class. Lu Yue, a 22-year-old student from Shanghai and one of the early arrivals queueing outside, says he has visited the centre several times, though it’s only been open a week. The sport has become “very popular” in the past three years, he adds. He is joined by a friend wearing a Balenciaga T-shirt and plans to spend the winter season in Xinjiang.

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“Our parents can’t ski,” Lu says, “but they’ll pay for us to come.”


Inside, it’s clear this is as much a winter fantasy as a sports facility. Before the slopes, there is a kind of town square, the houses more mock-Disney than mock-Tudor, an architectural style that crops up across mainland China and blurs together European influences in a way that is almost, but not quite, American. There’s a church with a cross on the top, several Narnia-style lamp posts, various mounted clocks and a small smattering of what initially seem to be Christmas trees but on closer inspection are revealed to simply be pine trees, decorated only by light dustings of snow. If it is never night in a casino, it is never summer here.

A woman takes a picture of two children beside someone in a snowman costume
Performers meet the public in the Disney-style ‘town square’ © Fang Zhe/Xinhua News Agency/eyevine
People in colourful costumes dance on a stage
A troupe of costumed dancers © Xinhua/Shutterstock

There are three main slopes, the hardest of which, designated a black, is 340m long. The other two, including a 460m-long blue slope, curve around a turreted, cod-medieval building, an as yet unopened hotel that will allow guests in 17 rooms to ski directly on to the slopes in what a representative claims as a first for any indoor ski centre. A train track winds up the side of the piste, though the train (pulled by a pretend steam engine that is actually electric) is not running on the day I visit.

Map of Shanghai showing L+Snow, the Shanghai Pudong International Airport and Fengxian District

Skiers can also climb to the top in a chairlift — the queues for which never last more than a minute during my time on the pistes — and, unusually for an indoor slope, a gondola, which shields its passengers from the machine-generated snowflakes that occasionally fall from the ceiling. Despite local media reports of a severed finger shortly after the resort opened, I see few, if any, crashes. There’s a clear focus on safety: helmets are compulsory, and when a failed training manoeuvre results in my pole being slightly bent, its fate is meticulously documented in a handwritten logbook before it can be replaced.

There’s also a surprising lack of snow-ploughing novices. “Quite a lot of them can ski,” says one of two largely inactive rescue staff stationed at the top of the chairlift. In contrast to the Disney aesthetic, the clientele instead embodies the kind of high-fashion chic that dominates Shanghai’s many shopping malls.

One group of 20, taking a photograph nearby, are part of a skiing club that has 1,000 members. “Before, everyone loved going to bars,” said Azhu, 34, who was inspired to start skiing after watching a video on Douyin, the Chinese version of TikTok, in 2022. Social activities in China are shifting towards sports and what he called “skills”. This winter, he expects to head to an outdoor resort but, in contrast to its status elsewhere, he doesn’t necessarily see skiing as an expensive sport.

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A ski slope winds around a hotel in a late-medieval style
The 17-room hotel, which sits between the slopes, and, to the right, the miniature train © Zhang Hengwei/China News Service/VCG via Getty Images
Skiers in chairlifts pass over rooftops
Unusually for an indoor ski slope, guests can choose between a chairlift . . .  © Reuters Connect
People queue to get onto a gondola
. . . or a gondola © Fang Zhe/Xinhua News Agency/eyevine

At L+Snow, a ski pass costs Rmb410 ($58) for the day. As well as Rossignol skis, boots and helmet, the price includes hire of a jacket and trousers, both of which are sufficiently warm but which only have one, unzipped, pocket between them. Gloves are not available, though they can be bought nearby from one of several stores.

The slopes seem far from full, perhaps to be expected on a weekday September morning shortly after the end of the summer holidays. At the town square, there is scarcely anyone to watch a troop of dancers, whose costumes, like the architecture, give a sense of the entire Disney catalogue being melted down into a single cauldron. At lunchtime, the restaurants on the fourth and fifth floors, which serve a reasonable half-chicken and potatoes as well as tea of a quality rarely associated with skiing, are close to empty.

Mihai Chidean, a Danish businessman who has dropped in on a work trip to China, says the resort is a “great idea” but at times lacks that “little touch”. He has briefly been stranded after his ski pass fell out of his zip-free jacket pocket, because, in an example of bureaucratic processes that can be difficult to decipher, he needed to hand it in to return his rented skiwear and leave.

A man and a woman in ski suits enter an indoor arena
Two snowboarders get ready for a run © Fang Zhe/Xinhua News Agency/eyevine
Two people pass a relief of a Viking ship on and ice wall
The chairlift passes what seems to be the bow of a Viking longboat © Zhang Hengwei/China News Service

He is, though, struck by the scale. “I hope there’s going to be many more people here,” he says. In China, “you see that everything is oversized, because one day there’s going to be a holiday, and then you’ll have a hundred-thousand people in front of the place,” he adds. “I think [it’s] one of those projects where there’s no budget.”

After just a few minutes standing in the light snowfall of the town square, the power of the refrigeration becomes apparent. Li Bingrui, who is in charge of the site, says that many “energy-saving measures” have been taken. The roof is covered in solar panels and the heat generated from the cooling system is redeployed into workers’ dormitories, he says.

A view of the slopes from a chairlift
Looking down on one of the pistes, the hotel and the train track © Fang Zhe/Xinhua News Agency/eyevine

In summer, its effects are not to be taken lightly. Some of the guests are wearing goggles, though this may be more for stylistic than practical reasons. The slopes are just about survivable without gloves, assuming there’s no direct contact with the snow. It takes me, an almost-intermediate skier, just over one minute to descend from top to bottom. An advanced skier able to turn more often might be able to drag slightly more seconds out of it.

The resort’s quietness, from its restaurants to its Frozen-esque town square, may simply be a function of its recent opening, even in spite of a blitz of domestic media. But it nonetheless reflects the wider mood of Lin Gang, the development zone in which it is based and the site of various other large-scale projects, including a huge artificial lake on which construction is not yet complete.

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As I leave, it proves impossible to actually exit the gates, though not in this case because of any unreturned clothing. Instead, I have simply stayed too long; the day pass only covers four hours. The overtime incurs an additional charge of Rmb160 ($23), even if the overall cost of creating the experience remains uncertain, and almost impossible to comprehend, like a winter’s day in the dead of summer.

Thomas Hale is the FT’s Shanghai correspondent. Additional reporting by Wang Xueqiao 

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I followed easy Martin Lewis tips and saved £423 in just 40 minutes – how to do it too

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I followed easy Martin Lewis tips and saved £423 in just 40 minutes - how to do it too

A SAVVY customer has shared how they managed to shave hundreds off their home insurance bill by using a nifty Martin Lewis hack.

The saver named Fiona told readers of Martin’s MoneySavingExpert about how she pocketed the hefty £423.

You can cut your home insurance costs with one simple trick

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You can cut your home insurance costs with one simple trickCredit: Getty

“I received a renewal notice which shot up by a few hundred quid to £866 (for a standard four-bed),” she said.

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“Your newsletter landed, I used your tips and which comparison websites to use, and 40 minutes later I found the exact same cover for £443!

“A huge saving of £423, woohoo!

“Thank you so much!”

Fiona was following the money-saving whizz’s advice to “combine comparison sites for 100s of quotes in minutes – don’t assume they’re all the same.”

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It continues: “Never just auto-renew – there’s no guarantee your existing insurer will give you the cheapest or best cover.

“It’s always worth a check elsewhere. Comparison sites zip your info to dozens of insurers and brokers at once.

“Yet don’t just use one as a) they can cover different insurers, and b) they often have different prices for the same firm.”

It comes as home insurance premiums soared this earlier this year in a blow for households.

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Premiums increased by 19% between the first three months of 2023 and the same time period this year, according to the Association of British Insurers (ABI).

Martin Lewis energy warning

The body, which represents industry, said the average combined buildings and contents premium was £375 at the start of the year.

What is home insurance?

Home insurance is designed to cover you in the event of fire, flood, or theft or loss of any item inside it.

It’s not a legal requirement, unlike car insurance, but it can be useful if something goes awry.

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There are two types of home insurance policy – contents and buildings.

Buildings insurance covers the cost of repairing any damage to the structure of your property which might have been caused by a fire or flooding.

The “building” includes elements like your roof, walls and floors as well as permanent fixtures such as windows or fitted kitchens.

Contents insurance says what it does on the tin – it covers you in case the contents of your home are damaged, lost or stolen.

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How else to save money on home insurance

There’s a few other ways you can save money on your home insurance…

Ceri McMillan, insurance expert at Go Compare previously told The Sun renewing your policy 27 days ahead of it expiring could save you £60.

And at the very least, don’t wait for your policy to auto-renew as you’ll likely pay more than if you shop around for a cheaper deal.

If you’ve got the money up front, it’s worth paying for your premium in one lump sum as well.

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Ceri previously told The Sun you can save around 10% on your premium using the trick.

When does the price cap change?

OFGEM reviews the cap on unit rates for those on the default tariff every three months.

This means the energy price cap can move up or down at four different points in the year.

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Price cap rates are updated on the following dates:

  • January 1
  • April 1
  • July 1
  • October 1

The ABI said the average home insurance premium was £341 in 2023, which means you could save around £34.

Combining contents and buildings policies rather than paying for them separately could save you £100 a year as well, according to Confused.com.

Installing a burglar alarm can help drive down your premium price as well, albeit after the initial up front cost.

Consumer group Which? says you can get an alarm for around £100, and install it yourself to save extra cash.

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You can buy either buildings or contents policies separately, or combined so you are covered across all scenarios.

Not all home insurance policies cover the same things though, so it’s worth shopping around.

You can use price comparison websites like Compare the Market, GoCompare and Uswitch.

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Five delicious and good-value oat recipes – from porridge, smoothies to burgers

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Five delicious and good-value oat recipes - from porridge, smoothies to burgers

JUST in case it’s not ingrained in your memory – Porridge Week starts tomorrow.

Oats are a versatile, good-value food, and there are many different ways to enjoy them.

Five delicious and good-value oat recipes - from porridge, smoothies to burgers

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Five delicious and good-value oat recipes – from porridge, smoothies to burgersCredit: Getty

Give these delicious recipes a try . . . 

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WEIGH IT UP: Gram for gram, porridge oats make one of the best value breakfasts at under 5p a serving — half the price of supermarket own-brand cornflakes.

A morning bowl can be jazzed up with syrup, brown sugar, thawed-out frozen ­berries, banana, seeds or nuts.

SMOOTHIE OPERATOR: Use frozen berries and oats to make a tasty, healthy smoothie. Blend with milk and yoghurt for a filling drink that will release energy throughout the morning.

OH CRUMBS: Make a spicy, crispy crumb to coat around 400g of chicken or fish fillets for four people.

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Use a mixer to whizz up 150g oats with two tablespoons of oil and a teaspoon each of herbs and spices — try oregano, paprika and garlic granules.

Dip the fillets in a dish of flour to cover, then in whisked egg, and follow with the oat crumb, before frying.

FLIP DON’T FLAP: For a simple flapjack swap, make some easy oat biscuits.

Use 100g each of oats, flour, sugar and butter. Mix the oats and flour with a teaspoon of mixed spice. Melt the sugar and butter with a tablespoon of honey.

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Mix together and cool slightly before shaping into balls. Place on a baking sheet, press down slightly, then bake at 180C for 15 to 20 minutes.

BURGER BOOST: Beef up your burgers by adding some oats. You can mix around 400g of minced beef or turkey with 80g oats. Stir in a finely chopped and fried onion, then add a dash of salt, pepper and garlic granules.

Bind the mixture together with a beaten egg — add a bit at a time until you get the right consistency, where the mixture holds together without being too wet. Form into patties and gently fry.

  • All prices on page correct at time of going to press. Deals and offers subject to availability.

Deal of the day

Scandi air fryer from Asda, £28

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Scandi air fryer from Asda, £28Credit: Supplied

THIS handy Scandi air fryer from Asda will look good in your kitchen, and it’s a great price too, reduced from £45 to £28.

SAVE: £17

Cheap treat

This poster is £7.50 at the London Transport Museum shop

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This poster is £7.50 at the London Transport Museum shopCredit: Supplied

BRIGHTEN your walls with a classic poster, now half price at the London Transport Museum shop. The 18in x 13in Off To The Zoo is down from £15 to £7.50.

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SAVE: £7.50

What’s new?

TOY store Smyths is offering £5 off when you spend £50 or more, or £10 off when you spend £100 or more, before midnight on Wednesday.

Top swap

Aeroccino milk frother, from nespresso.com, £79

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Aeroccino milk frother, from nespresso.com, £79Credit: Supplied
Aldi’s Ambiano frother, £19.99, which hits stores today

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Aldi’s Ambiano frother, £19.99, which hits stores todayCredit: Supplied

THE Aeroccino milk frother, from nespresso.com will help you make a tasty at home latte for £79. Or you can have foam and fortune with Aldi’s Ambiano frother, £19.99, which hits stores today.

SAVE: £59.01

Little helper

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SAVE £30 on a silver annual pass for Legoland Windsor, down from £99 to £69, allowing you to visit again and again. But hurry, the offer ends tomorrow.

PLAY NOW TO WIN £200

Join thousands of readers taking part in The Sun Raffle

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Join thousands of readers taking part in The Sun Raffle

JOIN thousands of readers taking part in The Sun Raffle.

Every month we’re giving away £100 to 250 lucky readers – whether you’re saving up or just in need of some extra cash, The Sun could have you covered.

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Every Sun Savers code entered equals one Raffle ticket.

The more codes you enter, the more tickets you’ll earn and the more chance you will have of winning!

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Major cinema chain to shut doors TOMORROW leaving fans devastated

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Major cinema chain to shut doors TOMORROW leaving fans devastated

A MAJOR cinema chain will shut its doors for good tomorrow, devastating locals.

Cineworld‘s site in Glasgow Parkhead is set to permanently shutter on October 6.

Cineworld will close one of its in Glasgow Parkhead tomorrow

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Cineworld will close one of its in Glasgow Parkhead tomorrowCredit: Getty

In a Facebook post Cineworld said: “After years of providing movie lovers with a place to feel more, we have made the difficult decision to close Cineworld Glasgow Parkhead.

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“Thank you to all of you movie-loving customers for choosing us over the years. We hope you continue to enjoy watching movies at our local cinemas”

Locals were quick to chime in and share their heartbreak at the popular cinema’s closure.

“I am so saddened by this news, I love this cinema, I go at least once a week and find all the staff very nice and helpful,” said one.

Another said: “Gutted I’ve been going to this cinema since I was young.”

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While a third described the news as “brutal”.

Cineworld confirmed this week it would close five locations across the UK.

Bosses at the troubled entertainment group have been pushing for the closures since July, but the move needed to be approved by the courts first.

The reduction in its portfolio forms part of a major restructuring plan to keep the company’s head above water.

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Just this week, a judge gave the go-ahead for £16million to be injected into Cineworld’s four companies which form the business.

Major cinema chain with 100 branches ‘to close dozens of sites’ in major blow to high street

The cash came from the business’s parent company, with an extra £35million to also be made available.

Its four companies. Cine-UK Ltd, Cineworld Cinemas Ltd, Cineworld Cinema Properties Ltd and Cineworld Estates Ltd, will also negotiate leases for each of their 101 sites across the UK.

The five sites will shut for good on these exact dates:

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  • Glasgow Parkhead (closing October 6)
  • Bedford (closing October 6)
  • Swindon Regent Circus (closing October 6)
  • Loughborough (closing October 13)
  • Yate (closing October 13)

It comes as the chain is also said to be renegotiating rent agreements for around 50 of its sites.

Struggling businesses often do this to help lower their operating costs and help retain more of their brick-and-mortar estate.

However, landlords don’t need to accept what’s put forward in these discussions

This means that up to 50 additional Cineworld complexes could also be at risk of closure if the chain and its landlords cannot reach an agreement.

What else has happened at Cineworld?

This development follows a long period of trouble at Cineworld.

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Just last year the business emerged from Chapter 11 bankruptcy in the US.

Filing for a Chapter 11 bankruptcy means a company intends to reorganise its debts and assets while remaining in business.

The company’s shares plunged almost 99% in the five years to 2023, as it was hit particularly hard by the pandemic and the enforced closure of its cinema sites.

Shortly after, Cineworld’s UK arm collapsed into administration on July 31.

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The cinema chain was delisted from the London Stock Exchange a day later.

When a company enters administration in the UK, all control is passed to an appointed administrator, who must be a licensed insolvency practitioner.

A lot of major cinema chains have struggled following the pandemic, as customers got used to streaming films from home. 

Big blockbusters such as the Barbie Movie and Oppenheimer drove punters back to the movie theatre last year, but it has not been enough to keep some venues afloat. 

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What is happening across hospitality and the cinema sector?

CINEWORLD isn’t the only chain that’s struggling.

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China’s stock rally for the ages shows power of crowds

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Unlock the Editor’s Digest for free

The scorching rally in Chinese stocks over the past week or so underlines one of the key rules of markets: always keep an eye on the crowd.

Shortly before an extended market holiday, authorities in Beijing sent a forceful message that enough was enough. The economy is stuck (by Chinese standards — most western economies would be delighted with growth rates of a bit above 4.5 per cent) and the stock market had been bleeding out for months.

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So the central bank and other authorities unleashed a volley of turnaround measures, ranging from interest rate easing, to lighter demands on banks to stuff reserves away, to direct stock market-boosting efforts and the promise of fiscal support to come. Are these fiscal measures super detailed? No. Will a sliver of a percentage point off interest rates turn the long-suffering property sector around? Also no. But do traders care about that? Again, no.

The result, then, is a rip-your-face-off rally for the ages. The CSI 300 index of Chinese stocks added more than 20 per cent in less than a week. Hong Kong’s Hang Seng index is now the best-performing major market in the world this year, having added 30 per cent, compared with a relatively puny 19 per cent in the US S&P 500.

Timing played a role here — the broad assumption was that Beijing would hold out for longer before taking anything like this kind of action. Scale matters, too; Deutsche Bank says the fiscal stimulus is a “big deal” that, when measured against the size of the economy, is the third biggest of its kind for the country ever — a Mario Draghi-style “whatever it takes” moment.

It could take months until we know the real economic impact. But markets are not hanging around to find out. That is because before this injection of support, investors were just allergic to China. Bank of America’s regular survey of fund managers found last month that “macro pessimism was centred on China” with growth expectations at the lowest point in the three years the bank has been tracking them in this form. 

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At around the same time, I spoke to Amundi’s chief investment officer, Vincent Mortier, who said he had “never seen such a big pushback” from clients against the idea of putting money to work there. He was making the case that it was unwise to avoid China entirely, but the conversation was a non-starter. The bet was “totally, totally dead”, he said.

Pity the hedge fund manager who told me this week he almost took that as a trigger to buy China, but backed out. As any good professional investor will tell you, when everyone seems to hate a particular corner of global markets, it is time to buy. But it can be hard to pluck up the courage. 

It is not the first time this year that the power of positioning has been made clear, with the other prime example being Japan. In its quarterly markets review earlier this month, the Bank for International Settlements noted that “concentrated hedge fund positions” played a key role in the speed and size of the Japanese “turbulence” in early August.

Carry trades — selling currencies with low interest rates and buying those with higher rates — were unusually popular with hedgies in the run-up to August’s shake-out, the BIS said. Over the period from 2022, that meant there was a lot of speculative money buying dollars at the expense of yen — a force that helped cram the yen down to its lowest point in decades. Carry trades, and related bets around US stock market volatility, became an unusually weighty influence on hedge fund returns.

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At the same time, speculators gravitated towards buying Japanese stocks too. This was all fine until, in early August, it abruptly wasn’t. A scare over US growth that raised expectations of interest rate cuts hit these strategies on several fronts, denting the dollar, particularly against the yen where it was especially stretched, and fuelling volatility in stocks. The exits from this correlated set of trades proved to be crowded on the way out.

Cue an alarming drop in the dollar-yen exchange rate and, on one especially scary Monday, a double-digit decline in the Japanese stock market — the biggest fall since the great crash three decades ago and leaving a shadow over the “buy Japan” thesis that had become popular. “Crowdedness, combined with high leverage, set the stage for the amplification of stress and cross-asset spillovers,” the BIS report said. 

Other examples are easy to find, such as the massive accumulation of bets on US chipmaker Nvidia — a stock that became overcrowded over the summer and shed a third in value in six weeks.

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With all that in mind, it is worth looking for the points of greatest consensus among investors now, just in case it makes sense to take the other side. For instance, the same survey from BofA that said China was a contrarian buy also pointed to buying commodities, which investors are avoiding on the greatest scale since 2017.

Thematically, the biggest point of consensus is for a soft landing in the US economy — an expectation held by nearly 80 per cent of fund managers. That many clever people can’t all be wrong about something, right?

katie.martin@ft.com

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All the freebies British Gas gives to its millions of customers including £150 payment and cash grants

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All the freebies British Gas gives to its millions of customers including £150 payment and cash grants

BRITISH Gas offers a variety of help to its customers, which is worth being aware of if you are struggling this winter.

The UK’s biggest energy supplier was founded back in 1812 and has over eight million customers.

It is worth being aware of the support British Gas provides for its customers.

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It is worth being aware of the support British Gas provides for its customers.

The company has been running a number of schemes to help its customers who are struggling financially.

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It comes as millions will see their energy bill rise by £149 this winter after Ofgem‘s new price cap came into force earlier this month.

Households previously paid £1,568 a year but the figure is now set to rise by nearly £150 to £1,717.

The government has also axed its £300 Winter Fuel Payment for over 10million pensioners who are not on means-tested benefits.

Free cash to help with energy bills

British Gas has a fund open to pre-payment meter and credit customers who have found themselves in debt worth up to £1,700.

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The Individual and Families Fund was first set up in 2021 to help households struggling with energy debt.

This scheme’s support is available to British Gas and non-British Gas customers.

However, if your provider is Ovo Energy, E.ON Next, EDF Energy, Scottish PowerOctopus Energy or Utilita it asks your go to them for assistance first.

There are certain criteria that you need to meet to be considered for the Individual and Families Fund, including:

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  • Pre-payment meter customers must have between £50 and £1,700 of energy debt
  • Credit customers must have between £250 and £1,700 of energy debt
  • You live in England, Scotland, or Wales
  • You have not received a grant from the British Gas Energy Trust within the last 2 years
  • You must be seeking a grant to clear an outstanding debt on a current or open gas, electricity or dual fuel energy account
  • The account must be in your name and relate to your main residence
  • You have received help from a money advice agency within the last six months
The Sun launches our Winter Fuel SOS campaign

Customers with energy debts worth more than £1,700 will not be eligible for support through the fund.

You can check out your eligibility for the scheme here.

Match debt repayments

Earlier this year, British Gas also launched a £15million “You Pay: We Pay” initiative.

This scheme works by matching 100% of a customer’s energy debt repayments to help them clear their arrears faster.

For example, if a customer pays £100, British Gas will pay off £100, too, effectively wiping half the amount owed and getting them back on track sooner.

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The scheme opened in June and June and eligible customers will be contacted directly – they won’t need to apply.

A detailed assessment will be made to determine if customers qualify for the scheme but broadly, they must:

  • Be in or facing fuel poverty
  • Must have obtained or will obtain debt advice 
  • Have been a British Gas customer for at least six months
  • Pre-agree a payment amount following the assessment

You must be a British Gas customer for at least six months to be considered.

Help with energy bills worth £150

British Gas is giving eligible customers £150 worth of extra cash through the government’s Warm Home Discount scheme.

The payment is issued to those on the lowest incomes and is designed to cover the additional heating costs over the colder months.

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Households in England and Wales don’t have to apply to get the cash and receive it automatically.

However, some Scottish households do have to apply for the discount.

Eligible households get the cash credited to their electricity bill between October and March 2024.

To qualify for the Warm Home Discount, you need to claim either the guaranteed credit element of pension credit or a different means-tested benefit, including:

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If you weren’t claiming any of the above benefits on August 11, 2024, you won’t be eligible for the payment.

What other support is available?

You do not need to be a customer at British Gas to get help with your energy bills this winter.

 EDF has a customer support fund which on average wipes £1,250 off customers’ bills

It is available to vulnerable customers experiencing hardship. 

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To apply, visit EDF’s website and make sure you have details of your account number (find it on your energy bills or EDF emails) and the current debt balance on all EDF accounts you have.

Meanwhile, Octopus Energy offers a range of support, including cash from its Octopus Energy Assist Fund.

It could also include loaning a thermal imagery camera to find heat leaks in your home, which you can fix to reduce energy usage and your bill.

It also conducts home energy visits to discuss how households can reduce their usage and gives out free electric blankets.

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You might also be able to get help with essential costs from your local council through a programme called the Household Support Fund (HSF).

The funding is designed to help people who are vulnerable or can’t afford to pay for necessities like energy bills, water bills, and food.

Some councils offer food vouchers to families during the school holidays, as well through the scheme.

Eligibility criteria vary by council, so you need to check your local authority’s website to see what’s available and how to apply.

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What energy bill help is available?

THERE’S a number of different ways to get help paying your energy bills if you’re struggling to get by.

If you fall into debt, you can always approach your supplier to see if they can put you on a repayment plan before putting you on a prepayment meter.

This involves paying off what you owe in instalments over a set period.

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If your supplier offers you a repayment plan you don’t think you can afford, speak to them again to see if you can negotiate a better deal.

Several energy firms have grant schemes available to customers struggling to cover their bills.

But eligibility criteria varies depending on the supplier and the amount you can get depends on your financial circumstances.

For example, British Gas or Scottish Gas customers struggling to pay their energy bills can get grants worth up to £2,000.

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British Gas also offers help via its British Gas Energy Trust and Individuals Family Fund.

You don’t need to be a British Gas customer to apply for the second fund.

EDF, E.ON, Octopus Energy and Scottish Power all offer grants to struggling customers too.

Thousands of vulnerable households are missing out on extra help and protections by not signing up to the Priority Services Register (PSR).

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The service helps support vulnerable households, such as those who are elderly or ill, and some of the perks include being given advance warning of blackouts, free gas safety checks and extra support if you’re struggling.

Get in touch with your energy firm to see if you can apply.

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Travel

Passengers left fuming after being forced to check luggage – only for overhead lockers to be empty

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Passengers were annoyed to be asked to check in their hand luggage

PASSENGERS have been left fuming after being forced to check in their hand luggage – only to find the overhead lockers empty anyway.

Several disgruntled travellers took to social media to share their fury – targeted at multiple airlines.

Passengers were annoyed to be asked to check in their hand luggage

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Passengers were annoyed to be asked to check in their hand luggageCredit: Getty
Shortly afterwards, they discovered the overhead lockers were empty

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Shortly afterwards, they discovered the overhead lockers were emptyCredit: X

One United Airlines passenger posted on X: “thank you for stopping me on the jetway saying the overhead bins are full and I have to check my bag.

“Really appreciate you lying to our faces to save yourself time but cost me time on the backend.”

The passenger went on to say they’d been forced to part ways with their bag despite paying for priority boarding.

They said: “Glad priority boarding comes with no perks anymore.”

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Another passenger, who had boarded an American Airlines flight from San Luis Obispo, USA to Dallas, USA, wrote: “So angry rn @AmericanAir.

“Was just forced to gate check my roll aboard because I was told the overhead space was full.

“This is the overhead bin directly across from my seat. #AmateurHour.”

A second American Airlines customer posted a picture of empty overhead lockers to the r/americanairlines subreddit, saying: “Weird experience with gate agent checking bags.”

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It comes as European passengers learn they will likely experience a hike in flight prices as several airlines bump up hidden costs.

This includes an increase in seat reservation prices by the Lufthansa group – affecting Austrian Airlines, Lufthansa and Swiss Air.

EasyJet passenger left fuming after being told luggage is too big to board

Meanwhile, Wizz Air passengers were furious to discover their flights had been cancelled amid a confusing “technical issue” impacting the airline’s booking system.

This came after a frustrating summer for flyers, with 40,000 Brits affected by ongoing air traffic control issues last month.

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However, jet-setters did receive the more encouraging update that airlines across Europe were working to set standardised rules for hand luggage dimensions.

United Airlines and American Airlines have both been contacted by the Sun for comment.

Worst passengers to have to deal with

A flight attendant has revealed the worst passengers to deal with on flights, here’s what she said:

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Drunk passengers

“People who make the most of the booze on board are really irritating. We have a lot to think about on our flights as it is, without looking after people who have drunk themselves into a stupor.

“My advice for passengers is to enjoy the included booze, in moderation.

“If there’s an emergency and you’re hammered, you’re going to be no use to anybody, least of all yourself. So it’s best to stay alert.”

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Vapers

“Vaping on board is becoming more popular and it’s ridiculous that people think they can get away with it.

“The big plume of fruity smoke is always a bit of a giveaway.

“But it can also cause panic in the rest of the cabin as well – imagine seeing a big smokey cloud in a plane? It’s definitely not something you’re expecting, so will definitely leave people feeling a little frightened.”

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Listening to music without headphones

“There’s few things worse than tinny phone music blaring out through the plane cabin, or an episode of Breaking Bad being broadcast from one passenger to the people around them.

“The thing I always tell people to remember is that there are other people on board the plane and they aren’t all travelling for the same reason.

“So keep your music and TV to yourself and just think long and hard about whether the other people on board want to listen to your awful dance music.”

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