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‘We have a strong set of values as a business’

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'We have a strong set of values as a business'


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Some founders of companies, perhaps understandably, like to take centre stage and become the face of the business they have created. But Castlefield’s John Eckersley isn’t one of them.

When I arrive at the firm’s office in the heart of Manchester, Eckersley jokes that he’s “managed to spend 22 years avoiding any personal articles in the press”.

No pressure, then.

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“I’m not naturally someone who likes to be at the forefront of things,” he admits.

I’m most proud of getting people into these specialist roles

Rather than enjoy the limelight, he prefers to take a back seat and put trust in the team he’s built around him over the past two decades.

The sustainable investment firm’s headcount has gone from two employees in 2002 to more than 50 today, so Eckersley’s method is clearly working.

“I remember one of my previous MDs saying to me, ‘You must never be afraid of employing people who are better than you or brighter than you,’” he says.

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“A lot of people don’t do that because they feel threatened by them, but I really don’t feel threatened by that at all.”

In fact, Eckersley says his ultimate ambition is for someone new to come in and ask, ‘What does that old bloke in the corner do?’

“That would be a real victory, wouldn’t it? If nobody thinks I really do anything — that would be brilliant.”

From the outset, Eckersley didn’t want Castlefield to be all about him.

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I’m not naturally someone who likes to be at the forefront of things

“I was offered 100% of the business, but it just didn’t feel right,” he tells me.

Instead, he opted for a 46% stake, while the rest of the company was owned by another colleague and a charitable foundation. The latter is still a shareholder to this day.

Eckersley now owns just 15% and, in his role as chair, is responsible for “making sure people are in the right position and doing the jobs they should be doing”.

This, he says, has been both his biggest challenge and his greatest achievement.

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A challenge because Castlefield is what Eckersley describes as a “values-based business”.

He expands: “When I look back and think of what I’m most proud of, I think it’s getting people into these specialist roles.

I would like to think there are no barriers to people joining us — or, once they have joined us, to progress

“We have a pretty strong set of values as a business: long-term sustainable growth, independence and innovation, employee share ownership, and respect and responsibility.

“These are the four key values we use to recruit people.”

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Employee ownership

Finding the right people is essential because Castlefield’s employees are not just the beating heart of the company — they also own a big chunk of it.

Every one of them, upon successful completion of their six-month probation, has the option to become a co-owner of the business.

Castlefield gives employees, through a tax-incentivised share plan, the opportunity to purchase shares in the company through the payroll. For every share they buy, the business gives them a free one in return.

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AI will help reduce the cost, for people like us, of onboarding clients, and allow us to serve more people

Eckersley acknowledges that this style of employee ownership “is not always the easiest thing and obviously not for everybody”.

However, he says he often jokes that it is the key to world peace “because you are a group of people and, irrespective of what you believe in or where you come from, you are focusing on an aim that is of mutual benefit to everyone”.

He adds: “It’s an interesting dynamic, but it’s not without its challenges.

“You can be leading the business or, if you are a senior manager, leading a team, but the people you are managing also own your business.

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“Sometimes you have to get people used to the idea that they have two roles: one as an employee employed to do things, and another as a shareholder.

“Sometimes they need a bit of direction on how to do that. The benefit, though, is that they are always involved in the key decisions that shape the future.”

Another advantage of signing up to the scheme is an annual employee ownership bonus, where everyone receives the same amount of money irrespective of where they sit in the business.

The FCA said we had a robust set of procedures in place

“We always ask whether people want it to be based on a percentage of their salary, and they always say no,” says Eckersley. “Which is quite nice — and a fairer way of doing it.”

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Eckersley says he is also proud of how Castlefield has become a more diverse and inclusive employer over the years.

“I would like to think there are no barriers to people joining us — or, once they have joined us, to progress,” he says.

“I have learned that having different views around the table is a very valuable thing.

“I think a lot of strife in the world comes from people being disadvantaged and understandably upset about what they haven’t got compared to others.”

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It took me until my mid-thirties to realise I wasn’t suited to working for anyone else

Castlefield has aimed to address this by speaking to schools in disadvantaged areas, telling them about the company and saying, ‘We are here and we would welcome you.’

“A lot of these people don’t necessarily think they’d be able to work in financial services, so it’s really important to give them the confidence to know that they can.”

Flying start

Prior to making the short trip across the M62 to Manchester, Eckersley started out in nearby Liverpool.

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He graduated with a degree in accounting and finance, with an MBA specific to the financial services sector.

I think a lot of strife in the world comes from people being disadvantaged and understandably upset about what they haven’t got compared to others

In late 2012, he became one of the UK’s first chartered wealth managers, subsequently becoming one of the youngest-ever directors of Henry Cooke Group at the age of 27.

Eckersley joined the holding company of that business in his early thirties and later became the group’s managing director of fund management.

When the business was sold to Brown Shipley, he became the bank’s executive director and, later, chief investment officer.

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“It was great,” says Eckersley. “I got paid well and travelled all over Europe.

“But it got to the point where I thought, ‘If I don’t leave now, I’m going to be here for my whole career.’

“It took me until my mid-thirties to fundamentally realise I wasn’t suited to working for anyone else, because I do like to be in control of my destiny.”

Eckersley says he had “done quite well” in his career to that point and was fortunate enough to be in a financial position to “take a gamble”. And that gamble has certainly paid off.

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After he had left Brown Shipley on good terms, the firm was “gracious enough”, he says, to grant him permission to speak to a small number of clients.

A lot of [youngsters in disadvantaged areas] don’t necessarily think they’d be able to work in financial services

“Enough of them said yes to me and suddenly we had a business.

“We applied to the Financial Conduct Authority to start a new firm, managed to get that through in six months, and the rest, as they say, is history.

“It’s been quite a journey.”

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Little touches

Through our conversation, it becomes clear that attention to detail is important to Eckersley — both in work and outside.

This is evident in the little touches adorning his office — from the portrait by a Danish photographer behind me to the Hornsea Pottery from which I’m poured a cup of tea.

He’s a lover of contemporary art and classical music, and is a keen collector of both.

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“I’m a fan of the usual,” he says. “Mozart, Beethoven, Schubert.

“However, throughout my working life I have got involved with a number of musical charities, so I have been listening to a lot more contemporary music too.”

One of the charities he is involved with as a trustee is the endowment trust of the world-renowned Hallé Orchestra.

I have learned that having different views around the table is a very valuable thing

“I quite like having to understand the music rather than just listening to it. I play the same music a lot until I really understand it,” says Eckersley.

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“I’m a particularly big fan of Hi-Fi — the idea that the music should sound like the band are in the room and not just a recording.”

Challenges ahead

Eckersley has seen a lot of change in the sector over the past 22 years at Castlefield — and, with regulation accelerating at pace, he expects to see much more in the years ahead.

One piece of regulation that will impact Castlefield is the FCA’s Sustainability Disclosure Requirements. The company was one of 12 firms the regulator selected for a deep dive when finalising the rules earlier this year.

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“They basically said, ‘Send us everything you do,’” says Eckersley. “They wanted to make sure you’re not saying you do it if you don’t.

“We also had a three-hour interview with them where they asked us all sorts of questions.

I was offered 100% of the business, but it just didn’t feel right

“They came back and said we had a robust set of procedures in place, which was obviously very pleasing to hear and validation that we are doing what we should be.”

Another big challenge ahead, he says, is “providing advice to people who need it who don’t have the half a million pounds that goes with the fee that makes it affordable to provide it”.

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The people with the least money, Eckersley argues, are often the ones who need the most complex financial advice.

Technology, in his opinion, “has got to be the answer” when it comes to closing this advice gap in the long term.

“Artificial intelligence will help reduce the cost, for people like us, of onboarding clients, and allow us to serve more people. That’s key to addressing this issue.”

Eckersley says keeping clients’ values aligned with those of Castlefield is important, but also a difficult thing to do at times.

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One example he gives is from the start of the Russia/Ukraine war, when the price of oil and arms shares went “really high”.

One of my previous MDs said, ‘You must never be afraid of employing people who are better than you or brighter than you’

He says: “Some people were saying, ‘I made a mistake not investing in these,’ when the price shot up.

“But, if you really are driven by values and sustainability, you wouldn’t really be thinking you’d made a mistake, would you?”

Eckersley clearly still has a passion for what he does and a fire in his belly to keep bringing in the people who truly align with the firm’s core values.

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Beyond life at Castlefield, he’s also a chartered fellow of the Chartered Institute for Securities & Investment.

For the time being, at least, the “old bloke in the corner” is going nowhere.

Snapshot

Hobbies: Listening to music, collecting contemporary art

Favourite film: Ronin

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Favourite meal: Vegetarian curry (with a glass of wine)

Favourite book: I’m reading a lot by Michael Connolly and I also really enjoy the Rex Nero Wolfe series of books by Rex Stout


This article featured in the October 2024 edition of Money Marketing

If you would like to subscribe to the monthly magazine, please click here.

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Paragon Bank provides £25m refinancing facility for Essex resi scheme

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Paragon Bank provides £25m refinancing facility for Essex resi scheme

The residential scheme’s initial phase includes 87 units, of which 19 were already sold at the point of refinance.

The post Paragon Bank provides £25m refinancing facility for Essex resi scheme appeared first on Property Week.

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Huge pension scheme shake up could boost retirement savings for millions of workers

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Huge pension scheme shake up could boost retirement savings for millions of workers

A HUGE shake up of pension schemes could boost retirement savings for millions of workers.

A new type of workplace pension, known as Collective Defined Contribution (CDC), recently launched and could soon be expanded.

A huge pension scheme shakeup could mean millions of workers across the UK benefit

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A huge pension scheme shakeup could mean millions of workers across the UK benefitCredit: Alamy

Currently ,there are two main types of pensions through employers – defined benefit (DB) and defined contribution (DC).

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DB pensions pay you a guaranteed income in retirement based on your salary, while with DC pensions, you build up a pot of money and then take an income from it after you stop working.

CDC pension schemes, on the other hand, are where employer and member contributions are pooled together into a collective fund and invested, with the aim of growing this pool of money over time.

Workers are then given a target pension income they will be able to take once they retire.

Companies in the UK have been able to offer CDC pensions since 2022, when new rules gave them the go ahead, and Royal Mail this week became the first company to launch one.

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Now, the scheme could be expanded so that millions more workers can take advantage after the Government launched a new consultation.

It’s proposing that access should be broadened by allowing a wider range of businesses and employees to sign up.

As it stands, only single companies, or companies connected to them, can set up CDC schemes.

But the Government wants schemes to be open to multiple, unconnected employers, making the schemes more accessible.

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Minister for Pensions, Emma Reynolds, said: “We are seizing this exciting opportunity to modernise our pensions market to deliver better outcomes for millions of workers.

“People work hard to put money aside for their pension with every pay cheque. This significant innovation will offer a more predictable income and greater finance security for future pensioners.”

How to track down lost pensions worth £1,000s

The consultation is calling for views from employers, industry experts, pension providers and the public on draft regulations and their potential impact.

It will run for six weeks – until November 19.

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It comes after Chancellor Rachel Reeves launched a huge review of pension schemes that aims to add over £11,000 extra to a typical retirement pot.

What do the experts say?

Experts and others in the industry are being encouraged to take part in the consultation, and many see it as a positive for the UK workforce.

Nausicaa Delfas, chief executive of The Pensions Regulator, said: “Multi-employer CDC pension schemes offer the potential to deliver better outcomes for thousands of UK pension savers, turning a pension pot into a retirement income.

“I encourage industry to take part in the consultation and we look forward to working with Government to develop an appropriate regulatory regime.”

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Others say that the announcement of the consultation shows the current government is putting CDC schemes in the spotlight.

And David Brooks, head of policy at independent consultancy Broadstone, said: “Today’s consultation and the rhetoric from the Pensions Minister suggests CDC will be a core pension policy for the current Government.

“They seem clear that CDC could be an answer to many of the issues in the current pension system – including greater investment in the UK economy – and are looking to replace the reliance on individual DC pots with pooling of collective pots.

“However, if CDC is to gain a foothold in the UK’s pension provision, then there has to be an allowance for unconnected employers to work together. If not, CDC will remain the domain of only the very largest employers.”

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However, Mr Brooks pointed out that launching a new model of pension saving will likely prove a huge operational and financial challenge for smaller employers who also went through the auto-enrolment reforms in the past.

He added that there’s uncertainty over how the “club” approach – where multiple employers pool together – would work in reality.

“The design, regulation and authorisation of these schemes will also need to be implemented correctly, and the current consultation will form the bedrock of this,” he added.

In terms of what the shakeup could mean for workers, Steve Webb, former pensions minister and current partner at LCP, said it should be a good idea for many.

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“In principle, these schemes could be good news for people who are looking for something more than an individual pot of money which they have to manage at retirement,” he said.

“Similar schemes have worked reasonably well in other countries such as Netherlands, Scandinavia and Canada, though with local variations in exactly how they worked.”

How does a CDC scheme differ?

Previously, workers only had two types of pensions to choose from.

DB pensions are where what you get in retirement is decided based on your salary, and you’ll be paid a set amount each year on retirement.

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These schemes are not usually offered to new workers any more, apart from in some public sectors such as the NHS and teaching.

DC schemes are where contributions from you and your employer are invested and then your retirement pension depends on the size of your individual final pension pot.

CDC schemes are seen as sitting between the two, but with a CDC pension, you don’t get your own pot.

Instead, workers in your business will put money into a collective pot – with your employer contributing too.

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This pot is shared between workers, with each employee drawing an income from this big fund when they reach retirement.

Mr Webb explained: “The idea of a collective DC scheme is that it falls somewhere between the two extremes of old-style Defined Benefit (DB) pensions where there is a hard promise and the employer has to bear all the risks, to new-style individual DC pensions where the risks around investment performance, inflation and how long you live are all on the individual.”

He pointed out that in a CDC you are given a target pension figure for each year you are in the scheme, and while it’s not guaranteed, it’s what you’re aiming for.

Mr Webb added: “If everything goes well you may get a bit more. If things go badly then workers and pensioners might get a bit less. This could be, for example, lower annual inflation increases than they were expecting or even – in extreme cases – a cut in pension.

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“The idea is that you do all of this collectively – this means at scale (which could improve cost-effectiveness) and by pooling risks across large numbers of members of all ages.”

He also said that a particular advantage is that a CDC pension lasts as long as you do – so you don’t have to manage an individual pot in your seventies and eighties and hope it doesn’t run out.

What are the different types of pensions?

WE round-up the main types of pension and how they differ:

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  • Personal pension or self-invested personal pension (SIPP) – This is probably the most flexible type of pension as you can choose your own provider and how much you invest.
  • Workplace pension – The Government has made it compulsory for employers to automatically enrol you in your workplace pension unless you opt out.
    These so-called defined contribution (DC) pensions are usually chosen by your employer and you won’t be able to change it. Minimum contributions are 8%, with employees paying 5% (1% in tax relief) and employers contributing 3%.
  • Final salary pension – This is also a workplace pension but here, what you get in retirement is decided based on your salary, and you’ll be paid a set amount each year upon retiring. It’s often referred to as a gold-plated pension or a defined benefit (DB) pension. But they’re not typically offered by employers anymore.
  • New state pension – This is what the state pays to those who reach state pension age after April 6 2016. The maximum payout is £203.85 a week and you’ll need 35 years of National Insurance contributions to get this. You also need at least ten years’ worth to qualify for anything at all.
  • Basic state pension – If you reach the state pension age on or before April 2016, you’ll get the basic state pension. The full amount is £156.20 per week and you’ll need 30 years of National Insurance contributions to get this. If you have the basic state pension you may also get a top-up from what’s known as the additional or second state pension. Those who have built up National Insurance contributions under both the basic and new state pensions will get a combination of both schemes.

Can I get more cash through a CDC scheme?

In theory, you could get more money when you retire under a CDC scheme.

Hargreaves Lansdown’s senior pensions and retirement analyst, Helen Morrissey, previously told The Sun that this is because workers of different ages will invest into a collective pot of money.

This allows cash to be invested in “higher risk investments that might not be otherwise possible for older workers”, she said.

This is because there is a much bigger pot of money to invest, compared to your own individual pot.

The bigger the amount you invest, potentially the bigger the profit you could make – but you are in no way guaranteed a return.

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“If times are tough on the stock market, or people – especially those in ill health – transfer out, then the scheme may have to reduce the income it aims to pay out,” she said.

How can I sign up?

Your employer will have to set up a CDC scheme before you can apply to it.

Employers can set themselves up with a CDC scheme if it’s currently an option for them.

It’s worth getting in touch with your company to see whether it is planning to offer this option or not.

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Top tips to boost your pension pot

DON’T know where to start? Here are some tips from financial provider Aviva on how to get going.

  • Understand where you start: Before you consider your plans for tomorrow, you’ll need to understand where you stand today. Look into your current pension savings and research when you’ll be eligible for the state pension, and how much support you’ll receive.
  • Take advantage of your workplace pension: All employers are legally required to provide a workplace pension. If you save, your employer will usually have to contribute too.
  • Take advantage of online planning tools: Financial providers Aviva and Royal London have tools that give you an idea of what your retirement income will be based on how much you’re saving.
  • Find out if your workplace offers advice: Many employers offer sessions with financial advisers to help you plan for your future retirement.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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Ashtrom snaps up Central Square in Leeds’ largest office deal in five years

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Ashtrom snaps up Central Square in Leeds’ largest office deal in five years

The building comprises 217,249 sq ft of grade-A office space plus 13,126 sq ft of retail, restaurant and leisure units.

The post Ashtrom snaps up Central Square in Leeds’ largest office deal in five years appeared first on Property Week.

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‘Selling your advice firm should be the the last option’

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'Selling your advice firm should be the the last option'

Advice firm owners should only sell their business as a last resort, according to Roderic Rennison, partner at Catalyst Partners.

During the aptly named ‘Are you sure you want to sell your business?’ session at Money Marketing Interactive in London today (8 October), Rennison said those looking at exiting the profession should consider all the other options available to them first.

“Selling your firm should be the final option,” he told delegates.

“Before you consider whether a sale is the best option, have you considered a management buyout (MBO)? Might an employee ownership trust (EOT) be appropriate?

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“If you have children or relatives around, would some sort of family succession be appropriate? If not, why not?”

He acknowledged that with an MBO or EOT, “you might be looking at five to 10 years” to complete.

If an advice firm owner still does consider a sale to be the most appropriate option, they were warned that “not all sales are the same”

“Will it be the full sale of all the shares, or 51%? Or do you want to take equity shares in the buyer’s business?” said Rennison.

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“There are a number of choices and decisions to make.”

For anyone considering selling, Rennison stressed the importance of having a written plan in place – even if it is just on one sheet of paper.

As well as reviewing this plan regularly to check goals, acquirers like to see a plan “as it is evidence that you have a growth strategy”, he said.

He said some of the things acquirers want to see when looking for a business to buy are a high average AUM per client, assets on a CIP/CRP, assets on a platform, an ongoing adviser fee of around 75bps, a good mix of clients and few DB transfers.

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“The first question a buyer will ask if have you done your annual review, and can you evidence it? It wasn’t even a question that was on their lips a year ago,” he added.

Delegates were also warned that “completion of the sale is not the end of the process”.

He said it was good to look at the sales process an an iceberg, with the sale itself the tip and everything else, including integration, underneath the water.

“Failure to integrate properly, he warned, can affect staff morale and is also likely to affect deffered payments.

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Duncan Sherlock, principal partner at Foster Denovo, joined Rennison on stage and gave a first hand account of what it was like selling his advice business.

He explained that how he took the business from nothing to £140m assets under advice, before deciding to sell up due to the stress levels involved in running the company.

“I wanted to reduce my stress levels, that was the deciding factor,” he said.

He said he looked at three options before selling, including an MBO, EOT and family succession.

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He discounted the latter option when his wife told him and his son that “one of you will die, and I’d rather you didn’t”.

“So we came to the conclusion that selling was the best solution,” he added.

Sherlock said that he had four or five offers for the business before Covid hit.

They eventually completed the sale on December 31, 2023 and he joked “we had quite a good New Year’s Eve last year”.

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“But my point is, when you’re embarking on this journey, it is important to remember it is not a quick process.

“When we had the offer you think ‘that is the end of it, it’s over’, but it isn’t. Then you have all the due diligence.”

Sherlock said one of the things he struggled with was wanting to stay employed after the sale.

“I wanted to stay employed because it was important to me I was going to feel safe in the place I put my clients

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“You want to be comfortable that when you take your clients to a different firm.

“However, I struggled. I was used to making all the big decisions, and suddenly you are having to accept decisions being made without you.

“If you want to retain control of your business, selling isn’t the right thing for you,” he added.

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Customers are furious with popular supermarket beauty brand after it SHRINKS bottles – but kept the price the same

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Customers are furious with popular supermarket beauty brand after it SHRINKS bottles - but kept the price the same

HERBAL Essences customers are in a lather after the haircare firm shrunk its conditioners by almost a THIRD.

Its Dazzling Shine, Hello Hydration, Daily Detox and Ignite My Colour hair moisturisers have gone from 400ml to 275ml in recent months, but remain at around £2.

Shoppers are fuming after noticing Herbal Essences shampoo has reduced in sized

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Shoppers are fuming after noticing Herbal Essences shampoo has reduced in sized

The product is now sold in tubes rather than bottles after the 31% reduction, leaving customers confused and angry about the change.

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One, Brian Brennan, fumed on the review site Trustpilot this week: “My wife has always used the shampoo and conditioner, the prices were very good. 

“The shampoo and conditioner were in 400ml bottles. Now they put the conditioner in a 275ml tube container and charge the same price for 125ml less.”

Another added on X: “Why are you no longer selling 400ml bottles of conditioner? Now I can only find 275ml tubes, which means I’ll need to replace them more often – and they’re not that much cheaper!”

A third added: “Just been comparing the old and new Herbal Essences conditioner bottles, and the old one has 400ml, almost half a litre, whereas the new squeezy bottle only has 275ml. 

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“That’s more than a quarter of your conditioner being stolen from right under your nose!”

Its equivalent shampoo range continues to be sold in 400ml bottles.

Shrinkflation is when products shrink in size but remain at the same price, meaning shoppers pay the same for less.

It’s a tactic often used by companies to avoid hiking prices, as a change if size is less noticeable.

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Susannah Streeter, of investment firm Hargreaves Lansdown, said Herbal Essences’ owner Procter and Gamble (P&G) had been increasing prices month on month, which has put off price-conscious shoppers.

Cadbury apologises over ‘huge’ change to chocolate bar

She added: “Attempts to limit the effect of price hikes through promotions and discounts have not been enough to win back loyalty.

“P&G has also been affected by weaker spending in China, even for essential items and it’s also been hit by boycotts of Western brands in the Middle East. 

“So, the company is looking at other ways to keep costs lower and keep its profits ticking up.

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“It appears shrinking sizes on some products, rather than hiking prices, is part of the strategy.” 

Procter and Gamble did not comment.

Yesterday The Sun revealed how Cadbury’s family treat bags of chocolates have shrunk down in size.

New packs appearing in recent months have seen the Crunchie axed from the selection, as well as the size reduced from 216g to 207g.

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It is the latest chocolatey snack made by the manufacturer to shrink in size.

Cadbury‘s Brunch bar multipacks have also reportedly been reduced in size by a major 12.5%.

Traditionally shoppers were able to bag up a pack of five bars which in total weighed over 160g – or 32g per lunchtime treat.

But now the entire box weighs a whole 20g less with the bars now sitting at 28g each, an investigation by The Grocer has revealed.

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The size reduction applies to all the flavours including their raisin, peanut, choc chip and Bournville choc chip choices.

Elsewhere, shoppers have been feeling the crunch after it was revealed that two of Kellog’s four different cereal pack sizes have gone down in weight by 50g.

A box of 720g Kellogg’s Corn Flakes boxes is now 670g and 500g boxes are down to 450g.

But the smaller 670g boxes are being sold at £3.20 in Tesco – the same price as for the larger box when it was sold in May.

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Meanwhile, its 450g boxes are £2.19, while the previous 500g boxes were only pennies more at £2.25.

A Kellogg’s spokesman previously told The Sun: “Kellogg’s Corn Flakes are available in four different box sizes to suit different shopper preferences and needs. 

“As the cost of ingredients and production processes increase, it costs us more to make our products than it used to.

“This can impact the recommended retail price. It’s the grocer’s absolute discretion and decision what price to charge shoppers.”

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Jars of Dolmio sauce reduced in size but remain the same price

THE latest example of shrinkflation sweeping across the UK has seen family favourite pasta sauce brand Dolmio adjust their packaging.

Their 750g jars are now 675g while 500g jars have been trimmed to 450g.

But despite the ten per cent decrease, the price has stayed put at £3 and £2.50 in supermarkets.

It has left customers unhappy at maker Mars, which advertises it on TV with the slogan, “When’sa your Dolmio day?”.

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One fan told The Sun: “It’s a family jar but now it’s smaller, so I’ve had to reduce the portions on every plate at the table.

“It’s really disappointing that companies try to hide this from their customers by making sneaky packaging changes instead of just being honest.

“In two months the price will go up again and it’s even worse of a deal.”

A Mars spokeswoman confirmed the changes, telling The Sun: “Like everyone, we’ve experienced significant cost increases across our raw materials and operations, something that we are continuing to see.

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“We have been absorbing these rising costs for some time, but the growing pressures we are facing means we needed to take further action.

“While it has been a difficult decision to decrease the weight of our jars, our priority is continuing to provide our great products, without compromising on quality or taste.”

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FOS and FCA should work together on simplified advice

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FOS and FCA should work together on simplified advice

Simplified advice can only be achieved if the Financial Ombudsman Service (FOS) and the Financial Conduct Authority (FCA) work together, according to an industry expert.

Ian McKenna, founder of Financial Technology Research Centre, made the statement today (8 October) at Money Marketing Interactive in London.

The FCA announced proposals to launch a simplified advice model last December to make it easier for firms to provide affordable personal recommendations to those with simpler needs and smaller sums to invest.

McKenna, who was part of a panel discussing the future of advice, said for simplified advice to work, the Ombudsman needs to be part of the process.

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However, he queried whether the regulator would be willing to make that decision.

He said: “The reality for simplified advice is the regulator would never bring the Ombudsman along. The argument was always do less, charge more or charge less, but still have the same responsibility at the end.

“This why I’m saying, and you could argue with my response, we don’t need the movement of the [advice/guidance] boundary.”

McKenna added that attempts were made in the past to address the issue of advice gap without much success.

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“There’s no example of that happening in the past 20-30 years. Why would it be different now? What worries me is a huge amount of effort will be expended on something that just isn’t economically viable,” he said.

McKenna said the sector needs to tread with caution on the advice/guidance boundary review to avoid the equivalent of PPI in the long-term savings market.

“I think if we just remove the boundary, that’s what we will end up with and that will be devastating to people for long-term confidence.”

Tom Selby, director of policy at AJ Bell, said the advice/guidance boundary review is a test for the Consumer Duty and an opportunity for the regulator to assess how the financial services sector is abiding by the core terms of it.

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He said the regulator now has access to huge amounts of data on firms to hold them accountable on their Consumer Duty commitments.

“It’s on them to make sure that firms do ultimately understand their shareholders.

“When they look at the cost benefit analysis of ‘am I going to throw people into an inappropriate product or am I going to follow the Consumer Duty?’

“Besides, if I don’t follow the Consumer Duty, I’m going to end up with a huge fine and a bad reputation.”

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