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NewsBeat

Jury duty rules in Scotland and who can be excused

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Daily Record

Some jobs may serve as an excusal from this important public duty. Is yours on the list?

Jury service is an important public duty in the UK. In Scotland, the rules can differ from those in England and the rest of the country.

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As explained by The Scottish Courts and Tribunals Service: “The role of the jury is to reach a verdict in the case, having heard and considered the facts according to the evidence and the instructions given by the judge.

“There are 15 people in a criminal jury trial and 12 in a civil jury trial. Jurors are selected at random from the electoral register and can be cited for criminal trials (in the sheriff court or the High Court) or for civil cases in the Court of Session or the All Scotland Sheriff Personal Injury Court.”

If you get a letter through the door, you don’t always need to attend, as some people may be able to apply for an exemption. But these rules are pretty strict.

Who is qualified for jury service in Scotland?

The Scottish Courts and Tribunals Service confirms that you are qualified for jury service if:

  • you will be at least 18 years old on the date that you start your jury service;
  • you are registered as a parliamentary or local government elector; AND
  • you have lived in the United Kingdom, Channel Islands or Isle of Man for any period of at least 5 years since you were 13 years old.

Who can be disqualified from jury service?

LIST A

You can be disqualified from jury service if:

  • you are on bail in or in connection with criminal proceedings in any part of the United Kingdom.
  • you have been sentenced, at any time, in the United Kingdom, the Channel Islands or the Isle of Man To a period of imprisonment for life or for a term of more than 48 months; or To be detained during His Majesty’s pleasure, during the pleasure of the Secretary of State or the Governor of Northern Ireland (i.e. sentenced for murder while under the age of 18)
  • you have in the United Kingdom, the Channel Islands or the Isle of Man served any part of a custodial sentence: where you have been sentenced to imprisonment/detention of at least 3 months but not more than 12 months, and the full period of the sentence of imprisonment/detention plus 2 years has not passed (or the full period of the sentence of imprisonment/detention plus 1 year has not passed if you were under 18 on the date of conviction) where you have been sentenced to imprisonment/detention of at least 12 months but not more than 30 months, and the full period of the sentence of imprisonment/detention plus 4 years has not passed (or the full period of the sentence of imprisonment/detention plus 2 years has not passed if you were under 18 on the date of conviction) where you have been sentenced to imprisonment/detention of at least 30 months but not more than 48 months, and the full period of the sentence of imprisonment/detention plus 6 years has not passed (or the full period of the sentence of imprisonment/detention plus 3 years has not passed if under 18 on the date of conviction)
  • you were convicted of an offence and one or more of the following disposals was made under the Criminal Procedure (Scotland) Act 1995: a probation order a community service order a drug treatment and testing order a restriction of liberty order a community payback order

and a period of 12 months has not passed from the date of conviction (or 6 months if you were under 18 on the date of conviction) or if any requirement of the order is still in force

  • you were convicted of an offence and sentenced to: a community order under the Criminal Justice Act 2003 a youth community order under section 33 of the Powers of Criminal Courts (Sentencing) Act 2000 a community order under the Criminal Justice (Northern Ireland) Order 1996
  • a drug treatment and testing order under the Criminal Justice (Northern Ireland) Order 1998

in the last 12 months (or 6 months if you were under 18 on the date of conviction) or where any requirement of the order is still in place

List of people ineligible for jury service

LIST B

Group A: Judiciary

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  • Justices of the Supreme Court or the President or Deputy President of that Court
  • Senators of the College of Justice
  • Sheriffs
  • Summary sheriffs
  • Justices of the Peace
  • The chairman or president, the vice-chairman or vice-president and the registrar or assistant registrar of any tribunal
  • People who have, at any time within the 10 years immediately preceding the date at which their eligibility for jury service is being considered, come under any description listed above

Group B: Others concerned with the administration of justice

  • Advocates or solicitors, whether or not in actual practice as suchAdvocate’s clerks
  • Apprentices of, and legal trainees employed by, solicitors
  • Officers and staff of any court if their work is wholly or mainly concerned with the day-to-day administration of the court
  • People employed as shorthand writers in any court
  • Clerks of the Peace and their deputies
  • Members and staff of the Scottish Police Authority
  • Inspectors of Constabulary appointed by His Majesty
  • Assistant inspectors of constabulary appointed by the Secretary of State
  • Constables of the Police Service of Scotland (including constables engaged on temporary service within the meaning of section 15 of the Police and Fire Reform (Scotland) Act 2012
  • Constables of any constabulary maintained under statute
  • People employed in any capacity by virtue of which they have the powers and privileges of police constables
  • Special constables
  • Police cadets
  • People appointed under section 26(1) of the Police and Fire Reform (Scotland) Act 2012
  • Members of the National Criminal Intelligence Service
  • Members of the Service Authority for the National Criminal Intelligence Service and persons employed by that Authority under section 13 of the Police Act 1997
  • National Crime Agency officers
  • Officers of prisons, detention centres and young offenders institutions
  • Prison monitoring co-ordinators appointed under section 7A(2) of the Prisons (Scotland) Act 1989 and independent prison monitors appointed under section 7B(2)(a) of that Act
  • Prisoner custody officers within the meaning of section 114(1) of the Criminal Justice and Public Order Act 1994
  • Procurators fiscal within the meaning of section 307(1) of the Criminal Procedure (Scotland) Act 1995, and people employed as clerks and assistants to such procurators fiscal
  • Messengers at arms and sheriff officers
  • Members of children’s panels
  • Reporters appointed under section 36 of the Social Work (Scotland) Act 1968 and members of their staff
  • Directors of social work appointed under section 3 of the said Act of 1968 and people employed to assist such directors in the performance of such of their functions as relate to probation schemes within the meaning of section 27 of that Act
  • Members of the Parole Board for Scotland
  • People who at any time within the 5 years immediately preceding the date at which their eligibility for jury service is being considered, have come within any description listed above in group B
  • People who at any time within the 5 years immediately preceding the date at which their eligibility for jury service is being considered were members or employees of the Scottish Police Services Authority
  • Members and employees of the Scottish Criminal Cases Review Commission
  • Chief officers of community justice authorities established under section 3 of the Management of Offenders etc. (Scotland) Act 2005

Group C: Mental Ill Health

People who are receiving medical treatment and are either:

  • for the purposes of that treatment detained in hospital under the Mental Health (Care and Treatment)(Scotland) Act 2003 or the Criminal Procedure (Scotland) Act 1995; or
  • for the time being subject to guardianship under the Adults with Incapacity (Scotland) Act 2000

People excusable as of right

LIST C

Parliament

  • Peers and peeresses entitled to receive writs of summons to attend the House of Lords
  • Members of the House of Commons
  • Officers of the House of Lords
  • Officers of the House of Commons
  • Members of the Scottish Parliament
  • Members of the Scottish Executive
  • Junior Scottish ministers
  • Representatives to the European Parliament
  • Members of the National Assembly for Wales (Senedd Cymru)

Other professions

  • The Auditor General for Scotland
  • The following, if actually practising their profession and registered (whether fully or otherwise), enrolled or certified under the enactments relating to that profession: Medical practitioners Dentists Nurses Midwives Pharmaceutical chemists Veterinary surgeons and veterinary practitioners

Religion

  • In criminal proceedings, practising members of religious societies or orders the tenets or beliefs of which are incompatible with jury service
  • Persons in holy orders
  • Regular ministers of any religious denomination
  • Vowed members of any religious order living in a monastery, convent or other religious community

Previous jury service

  • People who have served as a juror in the last 5 years
  • People who have confirmed their availability over the phone to be entered into a ballot to serve on a jury in the last 2 years, but were not picked to serve on the jury
  • People who have been excused by the direction of any court from jury service for a period which has not yet expired

Armed Forces

  • members of The Royal Navy, the Royal Marines, the regular army or the Royal Air Force. Please note: If your commanding officer certifies that it would be prejudicial to the efficiency of the force of which you are a member if you were required to attend for jury service, you may apply for excusal as of right up until the day you are cited to attend court.

Applications for excusal on the grounds of ill health or disability

Officials state: “If you wish to apply for excusal on the basis of ill health or disability then you must include a medical certificate along with your response. This can normally be obtained free of charge from your GP, in terms of Article 4 of Schedule 4 and regulation 25 of The National Health Service (General Medical Services Contracts) (Scotland) Regulations 2018 (2018/66).”

If your doctor considers your condition to be long-term or unlikely to change, please ask your doctor to include this information in your medical certificate.

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You may be committing an offence

Officials confirm: “You are not qualified for jury service if you do not meet all of these criteria, or if anything in list A applies to you, and you should email the address provided on your citation as soon as possible.

“You are ineligible if anything in list B applies to you, and you should email the address provided on your citation as soon as possible, providing information as to why you are ineligible.”

In addition, you may be able to apply for excusal as of right if you are aged 71 or over or if the information in list C applies to you. If you want to apply, officials note that you should email the address provided on your citation as soon as possible, including supporting documentation as to why you are seeking an excusal.

It warns: “It is an offence to serve on a jury knowing that you are not qualified for jury service or are ineligible or disqualified from jury service.”

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I have a holiday coming up – do I need to cancel?

There may be other reasons why you wish to be excused from jury service, such as work commitments, pre-booked holidays, studies or examinations, or family responsibilities. If you would like to apply for excusal on any of these grounds, you should email the address provided on your citation as soon as possible and include any relevant supporting evidence.

Citizens Advice states: “You must respond to the jury citation by going to the Scottish Courts and Tribunals website. You must provide your contact phone number and date of birth. If you don’t have internet access, you can phone the court that cited you. You may be fined if you don’t respond to the citation.”

You can read more on jury duty in Scotland here, such as accessibility for jurors and how balloting for jurors works. You should also take time to read what you need to do and ensure you respond to your citation.

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Kinnaird Avenue stabbing victim in critical condition after violent knife attack

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Belfast Live

“What is beyond dispute is that violence of this nature has no place in North Belfast”

A man remains in a critical condition after he was injured in a violent attack in North Belfast.

The PSNI said officers were called to Kinnaird Avenue around 10.30pm on Monday and the injured man was taken to hospital. Another man was arrested in connection with the incident and taken into custody, police confirmed.

Video footage shared online shows a man stabbing another man to the head before members of the public intervened. Officers are expected to remain in the area as enquiries continue.

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Councillor Paul McCusker described the scenes as “horrific” and said “the bravery of those residents was commendable”.

“Horrific scenes on the streets of North Belfast tonight, terrifying for anyone to witness or watch this on social media,” he said.

“I have spoken to the police and the male who carried out the attack has been arrested and the victim is critical in hospital. I really hope he survives this attack and his family are getting support.

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“The bravery of those residents was commendable. I will be liaising with police to get further update and if I can be of assistance to those who witnessed tonight please get in contact.”

Local DUP councillor Jordan Doran said he was “left shocked and deeply concerned” by footage circulating online following the stabbing.

“Many residents have contacted me expressing concerns about community safety and seeking reassurance following this incident,” he said.

“Those concerns are entirely understandable. People deserve to feel safe in their homes and communities, regardless of where they live.”

He continued: “What is beyond dispute is that violence of this nature has no place in North Belfast. I will be engaging with the PSNI and relevant agencies as a matter of urgency to ensure residents receive the information and reassurance they deserve.”

DUP councillor Nicola Verner added: “Like many people, I have wakened this morning to the video circulating and news of a man viciously attacked last night.

“I am horrified and deeply concerned by the incident in the Girdwood area and the scenes circulating have understandably caused fear and anxiety within our local communities. Violence of this nature has no place on our streets. Residents deserve to feel safe in their homes and neighbourhoods.

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“There is a clear need for swift action and a to provide reassurance to the community and ensure residents are listened to and feel protected from attacks of this kind.”

For all the latest news, visit the Belfast Live homepage here and sign up to our daily newsletter here.

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Donald Trump thunderously booed by crowd during basketball game in New York | News US

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Donald Trump thunderously booed by crowd during basketball game in New York | News US

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Donald Trump was loudly booed during the US national anthem at Madison Square Garden last night.

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Chants of ‘U-S-A! U-S-A!’ gave way to deafening jeers when the president was shown on the jumbo screens ahead of Game 3 of the NBA Finals between the New York Knicks and the San Antonio Spurs.

 Trump was seen smiling while holding a salute amid the booing throughout the packed area.

Speaking to reporters as he prepared to depart from JFK airport in New York, he said: It was, I think, mostly cheers. It was loud, and it was very enthusiastic.’

The Spurs beat the Knicks 115-111 to cut New York’s series lead to 2-1.

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It was the latest major sporting event Trump has attended during his time as president, and the security measures created major headaches for fans.

Some spent up to four hours queuing outside before the game.

Errol Ismail, a Brooklyn resident and owner of a fitness company, said: ‘I wish he wasn’t here. He’s not a real fan, and he’s just making things awful.

‘We’ve waited a lifetime for this, and he’s made it about himself, like everything else.’

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US President Donald Trump arrives at Madison Square Garden ahead of Game Three of the NBA Finals between the New York Knicks and San Antonio Spurs (Picture: Reuters)
The Presidential motorcade arrives to Madison Square Garden ahead of Game 3 of the NBA Finals basketball series, Monday, June 8, 2026, in New York. (AP Photo/Ryan Murphy)
The Presidential motorcade arrives to Madison Square Garden (Picture: AP/Ryan Murphy)
A U.S. Secret Service agent stands guard during the arrival of the motorcade of U.S. President Donald Trump to the Madison Square Garden ahead of Game Three of the NBA Finals between the New York Knicks and San Antonio Spurs, in New York City, U.S., June 8, 2026. REUTERS/Eduardo Munoz
A US Secret Service agent stands guard during the arrival of the motorcade (Picture: Reuters)

During the afternoon before Trump’s arrival, the New York Police Department and the US Secret Service set up a large perimeter surrounding Madison Square Garden. 

Fans were required to provide a ticket or pass to get past various checkpoints, along with going through a Transportation Security Administration-style magnetometer.

Secret Service staff and police were positioned at every corner and in large numbers.

Daily commuters, tourists visiting Manhattan and fans were all bewildered at various times as they tried to navigate the large-scale security operation.

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Federal law enforcement officials have been re-examining Trump’s security in light of three apparent assassination attempts in the past two years.

Mayor Zohran Mamdani and other dignitaries were also at the game, as were Yankees Hall of Famer Derek Jeter and two-time Super Bowl-winning quarterback Eli Manning of the Giants.

President Donald Trump attends an NBA Finals playoff basketball game between the New York Knicks and the San Antonio Spurs at Madison Square Garden in New York, Monday, June 8, 2026, with Kai Trump. (AP Photo/Mark Schiefelbein)
President Donald Trump attends an NBA Finals playoff basketball game at Madison Square Garden in New York (Picture: AP/Mark Schiefelbein)

It was already hard enough for Knicks fans to get inside Madison Square Garden because of astronomical ticket prices. 

The get-in price for a ticket is higher than the average cost of monthly rent in New York, surging over $5,000.

The best seats were listed for tens of thousands of dollars. Mamdani said he bought his ticket, which he said was standing-room-only, for about $1,000 directly from Madison Square Garden.

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Queens-born Trump has a difficult relationship with the heavily Democratic-voting city he once called home and was a vocal critic of activism within the NBA, accusing the league of becoming a ‘political organisation’ as many players protested racial injustice in the Black Lives Matter movement in 2020.

He faced cheers and boos when he attended the US Open tennis men’s final in Flushing, Queens, last year.

Many ticket-holders missed the start of the match when security checks related to his attendance caused confusion and slowed entry. 

Get in touch with our news team by emailing us at webnews@metro.co.uk.

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For more stories like this, check our news page.

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Exactly where 400 homes and travel hub could be built in Cambridgeshire village

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Cambridgeshire Live

If the proposals progress and are approved, a Cambridgeshire village would see approximately 400 homes built alongside a local centre and a rural travel hub

Around 400 homes, a local centre, and a travel hub could be built in a Cambridgeshire village if plans are progressed. An application has requested an environmental impact assessment to for the potential development of land at Crows Nest Farm in Papworth Everard.

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The application was made to South Cambridgeshire District Council on behalf of Mac Mic Strategic Land Limited, Christine Elizabeth Peck, and Sarah Lemond.

Papworth Everard lies 10 miles west of Cambridge and six miles south of Huntingdon. Although the proposed scheme is subject to change, the application proposes approximately 400 residential homes, a local centre, and a rural travel hub, as well as highways and drainage infrastructure.

An outline planning application will be sought but the scheme is currently progressing through pre-application discussions with Greater Cambridge Shared Planning. The Screening Opinion request seeks to assist the council in assessing the proposals for the site to determine whether the project is likely to have a significant effect on the environment.

The proposals would see a limit of two-storey homes to “respect the character of the area”. The applicants state: “The emerging masterplan presents a landscape-led approach with substantial green space with the site allowing for informal recreation and play. Additionally, land for a local centre and a rural travel hub will be provided.”

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An application document adds: “Papworth Everard is a well-connected sustainable village which provides a strong local service offering, including a Primary School, healthcare provision, convenience retail, employment areas, community facilities and recreational spaces. The village also offers an established network of footpaths, cycle routes and green corridors, supporting active travel.”

The site is not within the Green Belt and is entirely located within flood zone one. It comprises 32-hectares of agricultural land although the site has a developable residential area of approximately 11.4-hectares.

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Popular NI coffee chain expands Belfast presence with stylish new in-store coffee shop experience

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Belfast Live

The new Belfast coffee shop is expected to become a popular stop-off destination for city centre shoppers, coffee lovers, and those looking for a stylish place to relax during the day

Following a £280,000 investment and the creation of ten new jobs, Northern Ireland’s homegrown coffee brand, Ground Espresso Bars, has officially launched its latest Belfast venue.

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The new branch has just opened inside Next on Donegall Place, delivering its distinctive handcrafted coffee, fresh food, and laid-back ambience to the city centre’s core.

Expanding its network of 30 outlets and employing more than 240 staff throughout Northern Ireland, this exciting launch represents another significant achievement for Ground. The locally-established brand continues its expansion across the UK and Ireland, developing contemporary social hubs where customers can take a break, refresh, and socialise while shopping in one of Belfast’s most frequented retail locations.

Situated within the recently renovated Next store on Donegall Place, the new Ground Espresso Bar provides a premium coffee shop experience, showcasing expertly-prepared coffees, speciality teas from Belfast’s own SUKI Tea, fresh traybakes, pastries, sandwiches, and light refreshments – all presented within Ground’s modern and inviting setting.

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Discussing the opening, Darren Gardiner from Ground Espresso Bars said: “We’re incredibly excited to open our newest store in the heart of Belfast city centre. Next on Donegall Place is a fantastic retail destination, and this new store allows us to bring the full Ground experience to even more customers.

“This investment reflects our continued confidence in Belfast and our commitment to creating welcoming social spaces where people can enjoy exceptional coffee and food.”

For all the latest news, visit the Belfast Live homepage here and sign up to our daily newsletter.

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How the Haringey Box Cup became one of boxing’s most essential events

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How the Haringey Box Cup became one of boxing’s most essential events

On Friday afternoon at 4pm, inside the Grand Hall at Alexandra Palace, the first of nearly 500 boxers from 14 countries will try and become the 2026 Haringey Box Cup champion. It is the world’s most prestigious tournament of its kind.

There is a magnificence and wild ambition about the Haringey Box Cup and it has been there since it launched in 2008. The numbers grew to a ridiculous 550 boxers at one point, which made it the biggest boxing tournament to ever take place in the UK; far bigger than the Olympics, the European championships, the Commonwealth Games and the world championships.

The Box Cup’s continued relevance has been highlighted once again during the last week or so. The seemingly endless stream of champions and contenders from appearing in the Haringey have popped up repeatedly in boxing news and on fight nights during the last few days.

The rising star Leo Atang is a recent graduate of the Haringey Box Cup
The rising star Leo Atang is a recent graduate of the Haringey Box Cup (Getty)

Last Saturday in Sheffield, Leo Atang, now a professional, won for the seventh time as a heavyweight, the sixth by knockout. In 2024 he was the Male Youth 92+kgs champion – he was bout 17 in Ring B on the Sunday during the finals. His final was brutal and he was only 17 at the time. “It was hard, but I knew I had to win a Haringey title,” he said.

Katie Taylor’s career began with a Haringey title in 2010
Katie Taylor’s career began with a Haringey title in 2010 (Getty)

The day before Atang’s latest win, Katie Taylor walked out on the Croke Park pitch to announce her farewell fight at the iconic venue in September. There will be 82,000 people there on the night with some paying €1,500 (£1,296); Taylor won a Haringey title in 2010, and at the Olympics two summers later. It cost just fifteen quid for the quarters, semi-finals and finals when Taylor won. Double Olympic gold medal winners Nicola Adams and Kellie Harrington also won the Box Cup.

A few days before Taylor’s emotional news, Anthony Joshua officially announced his return to the ring in Jeddah in July. Joshua has been a spectator at the annual event on numerous occasions, hiding in plain sight, cheering on boxers from Finchley boxing club; he was also instrumental in DAZN’s brief sponsorship. In 2010, Joshua won the Haringey title on the same afternoon as Taylor. He had won it the year before. “That tournament helped prepare me for the Olympics,” he said.

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In any conversation with boxing people – the location is irrelevant – there will be a Haringey connection. Last Saturday in Bournemouth, the unforgettable fight between Chris Billam-Smith and Canada’s Ryan Rozicki was typical of the event’s relevance. Josh Pritchard – who works with Billam-Smith’’s trainer, Shane McGuigan – was a winner in 2012; Cheavon Clarke, an Olympian in Tokyo, was in chief support on Saturday and won at Haringey in 2011. He claimed his crown during the same hour of the finals as Chris Eubank Jr.

The Haringey Box Cup has a long history
The Haringey Box Cup has a long history (Getty)

On Friday, it all starts again. The nerves, the fear, the eyeing-up process, and the inevitable glory and elimination. There will be five rings to start, and that will go down to three rings on Sunday for the finals. It rightly remains one of the highlights of the boxing calendar. At noon on Sunday, 126 boxers across a dozen weights and over a dozen countries will try to win one of the 63 titles; it is unmissable for boxing fans and increasingly essential for boxers.

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Welsh osprey sparks concern after swallowing fishing hook on live webcam

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Wales Online

The bird of prey named Telyn was feeding her newborn chicks in her nest at the Cors Dyfi nature reserve in Powys when she was seen swallowing the sharp metal hook from a fish

A beloved Osprey was seen swallowing a FISHING HOOK while being watched by nature-lovers on her nest

A much-loved osprey was caught on camera swallowing a fishing hook while being observed by nature enthusiasts on a live feed at her nest. The bird of prey, named Telyn, was tending to her newborn chicks when she was captured on a livestream gulping down the sharp metal hook from a fish.

Conservationists are now scrutinising footage of Telyn with great concern, as they fear that should she become seriously ill, her three chicks would also perish.

Her mate – named Idris – had been filmed swooping down to the nest to deliver a freshly caught trout for the new mother and her chicks at their lakeside home at the Cors Dyfi nature reserve near Machynlleth, Powys.

The nest is under round-the-clock camera surveillance, and sharp-eyed viewers noticed Telyn picking up the fishing hook with her beak before swallowing it whole. For the biggest stories in Wales first sign up to our daily newsletter here

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The Dyfi Osprey Project said: “At this point there is little we can do other than monitor closely Telyn’s behaviour over the next few hours and days.

“There is a chance she may regurgitate the fishing tackle or that strong enzymes in her stomach may start to break it down.

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“We’ve seen fishing lines come to the nest before, but we’re never seen an osprey actually ingest a hook.”

They continued: “We can’t catch her, but even if we could, all three chicks would soon perish during the time she would be away.

“There are a lot of ‘we don’t knows’ at the moment.

“We’re planning for the worst outcome but hoping for the best.”

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Telyn swallowed the hook on Friday, June 5 and in a subsequent update over the weekend, the project confirmed they could detect “no negative reactions” thus far.

They went on to say: “She’s a long way from being out of the woods yet, we’ll be watching her closely over the next few days.”

They later added: “Absolutely nothing to report. Which is a good thing! We can see no negative reactions in Telyn after she swallowed the fish hook – now almost 48 hours ago.

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“That hook will have to come out somehow, though; we’ll keep monitoring.

“We’re confident that this hook was the non-barbed variety, meaning no vicious barbs along the stalk, which is excellent news.”

Cors Dyfi has been home to the The Dyfi Osprey Project since 2009, and the website reads that Montgomeryshire Wildlife Trust have said: “Each year we learn more about these incredible birds and help to further the recovery of the Welsh osprey population.

“Over the years they have brought us joy and tears, sometimes at the same time!”

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You can watch the live stream on YouTube here for updates on Telyn, Idris and their chicks.

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Four-day week council says AI-assisted call system received fewer than 10 complaints in year

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Councillors say residents are still expressing their frustration with the new system

Council officers say a new AI-automated call system has received fewer than 10 complaints over the last year. South Cambridgeshire District Council, where many staff work for four days each week, introduced “SAM” to answer the public’s questions around 18 months ago.

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It was first introduced only over the web before it was rolled out for phone calls too. Jeff Membery, head of transformation and people, told a meeting of the scrutiny and overview committee they “deliberately take a very cautious approach to our use of AI”.

He said: “We try and make sure that we get things right – moving in a slow and controlled manner is more important than rushing to try and take advantage of the very latest cutting-edge technology.” He said the AI decides whether it can answer a question and, if it can’t, it will redirect the call to the contact centre.

Cllr Yasmin Deter asked what the feedback has been. Mr Membery said the satisfaction rate is 87 per cent from asking webchat users to put “a smiley face” after their query.

He said: “The thing that’s actually remarkable is – you probably see stories in the press about large numbers of complaints in relation to chat bots, but we’ve had very few. I think over the course of a year we’ve had less than 10 complaints about SAM.”

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Cllr Vivien Biggs said she’d called the council to report a dead deer after a resident of her village was “very frustrated” with speaking to the AI. She said: “It wanted to talk to me about fly-tipping – obviously a dead deer isn’t really fly-tipping.”

After saying something “along the lines of, ‘I want a person’” she was put through to the call centre, who promised the deer would be removed.

Mr Membery said he would “rather suspect” that dead deer “are probably not one of the things we’ve yet trained SAM on” but was “slightly disappointed” the AI didn’t automatically pass her on to a call handler.

Cllr Heather Williams also shared her experience with SAM and said she tried the AI webchat before she “surrendered and gave up”. She said: “I appreciate the web chat is slightly different but, as a councillor, the amount of phone calls I’ve had because people haven’t been able to get through to the council.

“I find particularly when older people whose voices may not be as strong, they tend to come through because they just feel like they’re not getting through. SAM would not have responded and answered them and nor would they have been transferred – they’ve given up, they’ve hung up.”

Mr Membery said that SAM “isn’t for everybody” but he was “really surprised” to hear that people weren’t being automatically put through to the contact centre as they “test regularly”.

He said: “If somebody does come through and speaks about their experience with SAM and say it was negative, they feed that through to our digital team – we’ve not had a lot of those being fed through.”

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Cllr Williams said: “There’s a big flaw in your theory there – if I’m frustrated with something, am I going to wait to be put through or am I going to hang up the phone?”

Mr Membery said the number of hang ups is recorded but it’s “impossible to know the reason why somebody gave up”. He said: “Was it because they were frustrated with SAM, or had they suddenly remembered the answer and they didn’t need to ask the question – or somebody rang on their doorbell, we don’t know that.”

Cllr Dr Richard Williams said “to end on a positive note” he had called “and it was actually very good, it did answer my query quite quickly”.

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City plans ‘scattering garden’ for people’s ashes in bid to save burial plots

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The local authority looks to be running out of traditional plots for coffins with a report in chambers showing only one of its 10 cemeteries is open to new burials

A NI council is set to provide a ‘scattering garden’ for people’s remains as it looks to save space for burials.

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Lisburn and Castlereagh City Council’s environment committee has backed a plan to explore alternative and culturally diverse end of life needs with an upcoming design for a potential new cemetery.

The local authority looks to be running out of traditional plots for coffins with a report in chambers showing only one of its 10 cemeteries is open to new burials.

READ MORE: Councillors vote for toilet upgrade instead of new facilities after campaign.

READ MORE: Concerns over council plans for GAA pitches in new sport strategy.

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Castlereagh South Alliance councillor Bronagh Magee said:”Since the original motion back in October I have received very positive comments from the public in regards to the natural burials from people in Lisburn and Castlereagh and beyond.

“I have also noted that undertakers have told officers that there has been an increase in people interested in alternative and sustainable options for burials.

“Although our council is not in a position to offer a designated site, I welcome that it will be explored.”

The environmental proposals come as the UK Government works towards continuing efforts to lower harmful gas emissions by 2027.

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According to the committee, the council will call for an end to embalming and provide plots that can hold up to 12 urns as well as a scattering garden where ashes can be released.

Lisburn North independent councillor Gary Hynds added:”I would be very pro-choice on this matter.

“The only comment I would make would be to know the demand, which will come out through the feasibility report.

“There are some who would want an alternative option instead.”

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A council officer responded:”We currently don’t provide alternative options for residents at end of life.

“There is an increase in cremation, but we are some way behind the likes of England, Scotland and Wales.

“There is considerably less space needed for the burial of ashes than a traditional coffin.

“We will bring back a feasibility report which will have further engagement around alternative burials and our long term future needs.”

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Northern Ireland captain hails ‘outstanding’ young star but identifies one area where team struggled

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Northern Ireland skipper Trai Hume hailed the impact of Kelly and Michael O’Neill’s brave young side afterwards. Their average age was just over 22

Northern Ireland came away from Lille with more than just a Pat on the back last night, despite a sparkling Michael Olise hat-trick for France.

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Patrick Kelly’s second half goal rattled Didier Deschamps’ Bleus as they head for the World Cup as many people’s favourites.

The Barnsley man got on the end of Shea Charles’ cross to briefly silence the partisan home crowd, making it 2-1, before Olise got the farewell party going again with a stunning third goal.

Northern Ireland skipper Trai Hume hailed the impact of Kelly and Michael O’Neill’s brave young side afterwards. Their average age was just over 22.

“I thought the boys were outstanding,” said Sunderland man Hume. “We done our analysis and knew we could get them in the transition and that’s what we done.

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“I thought PK (Kelly) was outstanding. The young lads all were. If you want to play international football you hgave to come and play in atmospheres like this and play big teams.

“They are favourites to win the World Cup. We gave a good account of ourselves.”

Hume and an overworked Northern Ireland defence handled most of what a star-studded French side threw at them.

Kylian Mbappe, Désiré Doué, Ousmane Dembele and Rayan Cherki were held at bay, but Bayern Munich ace Olise could not be stopped, with each of his goals better than the last in Lille.

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Hume was disappointed that Northern Ireland could not deny the best attacking line-up in world football vital possession.

“I thought we worked so hard, we were so honest. We defended so well in parts, but it comes down to looking after ball when you get it,” Hume said.

“It felt like we defended for 80 minutes. The boys were outstanding but, if I had one little thing to work on, it would be managing the ball a bit better.”

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Olise struck either side of half-time, both goals unerring finishes on the rebound, and after Kelly pulled one back the Bayern Munich man delivered a superb curling strike to settle it in the 75th minute.

But France, among the favourites to lift the World Cup this summer, hardly had things all their own way as Northern Ireland – whose starting XI had an average age of just 22.6 – dug in to produce another determined display showing maturity beyond their years.

And that was rewarded in the 64th minute when Kelly, the 21-year-old making only his second international start, turned in a Shea Charles cross, silencing the crowd to deliver on O’Neill’s plea for his players to act as “badly-behaved guests” at France’s going-away party.

Didier Deschamps, taking charge of France for the final time on home soil, fielded a side which could well be the starting XI for their World Cup opener against Senegal on June 16, with Mbappe, Dembele, Doue and Olise forming an imposing front four.

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Northern Ireland almost created an early chance for Isaac Price but, as smoke from the pre-match fireworks hung over the pitch under the closed roof of Lille’s Stade Pierre Mauroy stadium, the pattern was set with action concentrated at the other end.

Mbappe curled a shot narrowly wide before Doue’s tame effort was gathered by Pierce Charles.

Northern Ireland broke as Price crossed for Kelly, who peeled away to make space but hit a low shot just wide of a post.

With 20 minutes gone, Aurelien Tchouameni’s low shot from distance struck a post. Doue picked up the rebound and crossed for Mbappe to finish, but the flag was up against the Paris St Germain winger.

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With every passing minute O’Neill’s men were growing in confidence and stature and they threatened again when Shea Charles’ superb pass almost fell for Kelly in front of goal.

Instead France got the breakthrough two minutes before half-time. Doue’s cross found Dembele and when his shot was blocked Olise slotted in.

Jamie Donley poked home for Northern Ireland in first-half stoppage time, but Ruairi McConville was guilty of a push on Theo Hernandez as he beat him to Price’s cross.

Three minutes into the second half it was 2-0. Pierce Charles could not hold substitute Malo Gusto’s cross and when Trai Hume blocked Hernandez’s header it fell for Olise to rifle home.

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Mbappe, one shy of Olivier Giroud’s record of 57 goals for France, hooked a shot over from Hernandez’s cross before Maxence Lacroix was equally wasteful from a similar position.

As the home chances piled up, Northern Ireland then hit France on the counter-attack.

Justin Devenny’s pass found the run of Shea Charles, who got the better of Dayot Upamecano before playing in a low ball for Kelly to tuck home.

Mbappe fired over again before Olise killed the contest with the pick of the goals, cutting in off the right and curling a shot into the far corner, and Northern Ireland defended doggedly to ensure there was no further damage.

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