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Why the UK is failing to catch up with fraudsters

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This article is an on-site version of our Inside Politics newsletter. Subscribers can sign up here to get the newsletter delivered every weekday. If you’re not a subscriber, you can still receive the newsletter free for 30 days

Good morning. Fast payments and leaps forward in connectivity have spawned a global stockpile of vulnerabilities that are ripe for nefarious exploitation, especially when policing lags behind. To put this in perspective: 40 per cent of UK crime is financial fraud, yet only 1 per cent of police staff are allocated to deal with it. In most cases victims in Britain can now claim reimbursement, but the under-policing and under-reporting of fraud remains a damaging obstacle.

Inside Politics is edited today by Danny Harding. Read the previous edition of the newsletter here. Please send gossip, thoughts and feedback to insidepolitics@ft.com

Foiled à deux 

Say you see a nice wardrobe for sale on Facebook Marketplace (where you can even buy whole houses). You message the seller for their bank details, and you send over the sum. The item never turns up. Hurrah, you have just been defrauded. Purchase scams like this account for two-thirds of “authorised push payment” fraud. Those originating on Meta platforms including Facebook and Instagram dupe someone in the UK every seven minutes, Lloyds Banking Group estimates. Much of it is increasingly sophisticated — tricking people into payments using a plausible story, for example — and run by international and organised crime networks. 

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Fraud incurred short to medium-term socio-economic costs of about £16bn to 10mn victims in Britain between 2021 and 2023, according to Social Market Foundation analysis published last month. As Claer Barrett writes in the reader comments of her explainer, the psychological consequences are long-lasting, but harder to measure.

The UK does “relatively well” when comparing its fraud threat level internationally, the SMF found. But it is one of the first economies to make payment service providers (PSPs) refund fraud victims up to £85,000 in new rules that started last week (compensating victims was previously voluntary). It’s hoped that banks will increase counter-fraud measures if these payouts hit their balance sheet, with reimbursement costs split 50:50 between the bank that sends and the bank that receives the payment. One of them can levy a £100 excess charge when settling the fraud claim.

Will this work? Richard Hyde, co-author of the SMF report, says: “It’s an experiment worth running to see if you can erase some of the consumer detriment. We’ll see in a few years if it’s a net positive or net negative.” Industry lobby groups warned that fraud may increase, as criminals may stage fraud cases and abuse the framework. Some fear people will become less cautious.

PSPs can refuse reimbursement if they can prove the customer acted with gross negligence — one test of that is whether they ignore banks’ warnings — but this is a high bar and does not apply to customers deemed “vulnerable”. Vulnerability, as defined by the FCA in this hefty document, includes having “low knowledge of financial matters”. PSPs must also consider the extent to which the fraud victim was “in thrall” of scammers. So this stuff can get pretty grey. (This curious 2023 case of a defrauded couple who were conned by scammers and a fake Andrew Marr ad promoting cryptocurrency comes to mind. Under the “spell” of criminals, the couple lied to their banks and went ahead regardless, even after the latter warned they could be being scammed.) Working through masses of transactions and APP fraud cases to identify vulnerability may prove operationally tough, especially for smaller fintechs. 

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When John Asthana Gibson ironically became a victim of fraud while co-writing that SMF report, he noted another problem with the new reimbursement regime. His bank paid him back, so in his eyes, “a crime hasn’t really been committed”. With banks now mandated to refund victims within five days, there does seem to be little incentive for people to bother reporting it to local constabularies. (The obligations on PSPs to report to the police will depend on the particular facts of each case and the extent to which the consumer co-operates.)

Plus the reporting system doesn’t inject confidence. The Strategic Review of Policing found that in 2020-21 only 3 per cent of frauds reported to either Action Fraud, Cifas or UK Finance were assigned a police investigation and 0.6 per cent resulted in a charge or summons. The number of defendants prosecuted and sentenced for fraud offences in England and Wales plunged 77 per cent between 2010 and 2022. The maximum sentence of 10 years’ imprisonment (compared with 20 years in the US for comparable offences) for someone convicted under the Fraud Act 2006 is very rarely used. Even cases where the fraud involved is up to £100,000 would typically get four years, according to Stuart Miller Solicitors.

Investigating fraud is technical and labour-intensive — not to mention that an estimated 70 per cent of it has an international element, according to City of London Police — so you can see why the police calculus may fall not in favour of diverting stretched resources to root perpetrators out. Hyde found from his research that at least some of the public believe that, even if the police were able to trace the fraud operation, officers aren’t set up to tackle it. That then discourages reporting.

The SMF estimates that Britain needs 30,000 more specialist police officers and staff (eg digital forensic experts) to achieve a police force that is proportionate to the level of crime accounted for by fraud. Any progress depends on international co-operation. Data sharing between the public and private sector — for which there is wide public support, SMF polling shows — is also important, and has enabled a more co-ordinated approach in places like South Korea. 

But legal experts I spoke to said sharing information across UK businesses to prevent fraud is complex. Piers Reynolds, partner at Freshfields, says: “There is a perception held by certain PSPs that there are barriers created by privacy and data sharing laws that create tensions with fraud prevention.”

We saw problems with connecting various agencies and banks together during the Covid loan scheme. As this write-up in the Institute for Government recounts: “Lack of fraud and error expertise made establishing the right data sharing with private banks more difficult.” Many other reasons hampered the rapid data sharing needed to identify fraud. Ministers accepted the high fraud risk (£4.9bn of fraudulent loans on a total of £47bn loaned in the Bounce Back scheme) because of speed. But the affair highlights the cultural, technical and capability barriers that must be overcome to disrupt criminals who are already benefiting from their sophisticated data networks. Laying the groundwork for similar sharing agreements is crucial.

Labour’s manifesto pledged it would introduce a “new expanded fraud strategy to tackle the full range of threats” and the party drafted plans before the election to make tech companies liable to fraud reimbursement. These suggest a serious reckoning, but many more levers need to be pulled and joined with international efforts. The reimbursement scheme is only one piece of the puzzle. Until the state beefs up a specialised law enforcement response, it will fall behind the swarm of criminals spanning the world. 

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The Wolf and Owl podcast never fails to make me laugh out loud.

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Reeves signals business taxes will rise in Budget

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UK chancellor Rachel Reeves on Monday gave her clearest signal yet that business taxes will rise in this month’s Budget, even as the government urged the world’s financial elite to unleash a “shock and awe” wave of investment in Britain.

Reeves repeatedly refused to rule out an increase in employers’ national insurance contributions, a move that would hit the bottom line of companies but raise billions of pounds to help fill what she says is a £22bn hole in the public finances.

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Speaking to journalists at an international investment summit in London, Reeves said business leaders understood that she had to take “difficult decisions” to balance the books to put the country on a stable footing and make the UK an attractive place to invest.

Earlier at the summit Prime Minister Sir Keir Starmer called on global investors to unleash the “shock and awe of investment” in Britain, vowing to “rip up” bureaucracy and urging regulators to speed up decisions and back growth.

Starmer said the UK was once again open for business after the political “circus” that followed Brexit and declared: “You have to grow your business, I have to grow my country.”

Reeves said a £60bn wave of private sector investment in projects across Britain had been announced to coincide with Monday’s summit, at London’s Guildhall.

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But the summit has been partially overshadowed by the new government’s first Budget on October 30.

The chancellor added she was “determined to get the balance right in the Budget” and that stable public finances were a precondition of growth. Jonathan Reynolds, business secretary, claimed the subject of higher taxes had not been raised with him at the summit.

Labour’s manifesto ruled out higher taxes on working people, including income tax, value added tax and national insurance. Reeves confirmed on Monday that this pledge only applied to employee NI contributions, not those made by employers.

“Our manifesto was very clear — it says “working people”, she said. “There’s a £22bn black hole above anything we knew about before the election,” she said, warning that this fiscal deficit would recur every year and needed filling.

Reeves could rake in billions of pounds by making employer pension contributions subject to NI, depending upon the level at which the levy was set. The Resolution Foundation think-tank has suggested the tax change could raise up to £9bn a year.

“Unless you put Britain on a stable economic financial path, we’re not going to be able to get that investment in,” Reeves said. “That means there will be some difficult decisions, including on taxation. Businesses get that.” The chancellor is also eyeing an increase in capital gains tax.

However, Starmer told Bloomberg TV that speculation about an increase in the rate of capital gains tax to as high as 39 per cent — the highest rate is currently 28 per cent — was “getting to an area which is wide of the mark”.

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The prime minister told the summit he would tell regulators the “key test of regulation is of course growth” and that ministers would back cutting-edge sectors through a new industrial strategy.

He depicted the summit as a key moment in reviving the country’s global standing. “We are determined to improve it and repair Britain’s brand as an open, outward looking, confident, trading nation,” he said.

Starmer said this had been called into question after the “circus” that followed the 2016 Brexit vote, saying that the previous Conservative government’s tone had suggested it was anti-business and hostile to the EU.

He warned that, without an improving economy, there would be no return to the “great moderation” that preceded the 2008 global financial crash. “It’s not just that stability leads to growth — it’s also that growth leads to stability,” he said.

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A lack of stability would lead to the “misting up of the shop window” of Britain as an inward investment location, Starmer added.

Business leaders have expressed concern at Starmer’s early move to create a raft of new workers’ rights, but he insisted: “Workers with more security in work, higher wages, is a better growth model for this country.”

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Mortgage Rates Predicted to Carry on Falling in 2025

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Mortgage Rates Predicted to Carry on Falling in 2025.

Mortgage rates are anticipated to continue their decline, with forecasts suggesting another base rate cut in November. Here’s our most recent outlook on mortgage and base rates.

UK mortgage rate forecast for November 2024

Mortgage rates are on a downward trend and experts suggest they could decrease even more. With another base rate cut anticipated in November and ongoing competition among lenders, some fixed-rate mortgages have reached their lowest levels in two years. What’s even more promising for borrowers is the growing belief that rates could keep falling for the remainder of the year. The Bank of England’s decision to lower the base rate in August was seen as a bold move, and it has already positively impacted mortgage rates, particularly for those lenders operating in the swap market. This market is crucial as it determines the costs for lenders offering fixed-rate mortgages. This competitive environment is likely to result in further rate cuts, especially in the five-year mortgage sector, where we are already noticing several rates below 4%.

Fixed-rate mortgages head down

Fixed mortgage rates experienced a decline throughout August, mirroring the trend observed in July and aligning with predictions made last month. According to Rightmove, the average five-year fixed mortgage rate was 4.74% as of August 28, a significant drop from the 5.02% it began the year with.

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Similarly, two-year fixed-rate mortgages have also seen a decrease, with the average rate now at 5.10%, down from 5.43% at the start of 2024. At first glance, this seems like great news for anyone considering a fixed-rate mortgage. In fact, typical rates across all loan-to-value ratios have decreased over the past couple of months. However, a closer look at the data indicates that not all borrowers are benefiting equally from these recent reductions.

Those with larger deposits or more equity in their homes have emerged as the clear winners, while first-time buyers are often left at a disadvantage. For instance, if you have a 40% deposit or equity, allowing you to secure a 60% loan-to-value mortgage, the average rate on two-year fixed-rate mortgages has dropped from 4.82% at the beginning of 2024 to 4.38%, a reduction of 0.44 percentage points. In contrast, for those with a smaller 5% deposit needing a 95% LTV mortgage, the current average two-year fixed-rate stands at 5.83%, which is slightly higher than the 5.81% average recorded at the year’s start.

Tracker mortgage rates and SVRs to fall

Many individuals paying their lender’s standard variable rate (SVR) or those with a tracker mortgage can relate to the challenges faced by first-time buyers. However, on August 1, the long wait of over four years for a favourable shift in the base rate finally came to an end. Five members of the Bank of England’s policymaking committee voted to reduce the rate from 5.25% to 5.00%, outvoting the four who wanted to keep it the same.

This marked the first decrease in the base rate since March 2020, leading to a drop in many mortgage rates. According to the investment platform Hargreaves Lansdown, approximately half a million mortgage holders can now anticipate saving over £330 annually on their payments. For those with a tracker mortgage, which adjusts in accordance with the base rate, lower repayments are almost certainly on the horizon.

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However, the situation is less clear for borrowers on an SVR, where lenders have more flexibility. Since the announcement of the base rate change, numerous lenders have indicated that their SVR will decrease. This includes institutions like Bank of Scotland, Barclays, Clydesdale Bank, Co-op Bank, Coventry Building Society, Halifax, Lloyds, Nationwide, Principality Building Society, Santander, Scottish Widows, TSB, Virgin Money, West Brom Building Society, Yorkshire Bank, and Yorkshire Building Society. However, not all lenders are reducing their SVR by the full 0.25 percentage point that corresponds with the base rate drop, and many have yet to announce their plans.

November  base rate cut

Attention has shifted to the potential for a decrease in the base rate. There are three upcoming announcements regarding the base rate before the year concludes: on September 19, November 7, and December 19. Currently, a change in September is not anticipated.

The prevailing thought is that the recent economic indicators do not yet support another reduction. Wage growth data has proven to be more resilient than expected, and shortly after, it was confirmed that inflation ticked up in July, moving from the 2% target to 2.2%. Importantly, this increase was anticipated, and the actual figure was lower than expected, as was the closely monitored services inflation.

The general agreement is that this will give the Bank of England confidence that inflation remains manageable. Consequently, it is believed that there may be room for one or possibly two more base rate cuts before the year ends, but not until November. Experts suggest that this scenario could allow mortgage rates to continue decreasing in the upcoming months. However, considering the recent rapid decline in rates, the pace of these reductions might begin to slow down.

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Related: Mortgage Calculator

 

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Manchester Airport surpasses 30 million passengers in 12 months

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Manchester Airport surpasses 30 million passengers in 12 months

Manchester has now reported record traffic figures for 12 months in a row, with 3.05 million customers passing through the airport last month

Continue reading Manchester Airport surpasses 30 million passengers in 12 months at Business Traveller.

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Israel accused of targeting medics in Lebanon after 150 killed

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Israel accused of targeting medics in Lebanon after 150 killed

Israeli strikes have killed more than 150 medical and rescue workers in Lebanon and hit dozens of health facilities, a pattern one Lebanese minister alleged to be “systematic targeting” of healthcare.

Direct Israeli strikes, mainly over the past three weeks, have incinerated ambulances, destroyed civil defence centres and battered wings of hospitals as Israel’s military has intensified its campaign against Hizbollah.

The effect has been debilitating for the country’s medics. Several paramedics told the Financial Times that strikes hit just in front of their ambulances as they raced towards the scene of attacks, forcing them to turn back and abandon the wounded.

Others described direct strikes on their teams as they were resting in break rooms or had been dispatched to the scene of earlier attacks. Hospitals have also been forced to shut because of strikes. Of the five hospitals along the southern border, only one remains open.

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Lebanon’s public health minister Firas Abiad alleged the strikes were “attacks on civilians”. “There’s no other explanation for what they are doing,” he told the FT. “These are war crimes.”

A damaged healthcare building in central Beirut’s Bachoura neighbourhood after an Israeli strike on October 3 © Louisa Gouliamaki/Reuters

The minister said at least 150 medical personnel, mostly first responders, have been killed and 231 wounded, largely in the past three weeks. More than 135 vehicles have been destroyed by Israeli air strikes, while 13 hospitals and dozens more medical facilities have been bombed.

Many of those hit have been from the Islamic Health Committee, a major healthcare provider in Lebanon that is affiliated with the militant group Hizbollah. But workers and facilities from other organisations and government bodies have also been hit.

Israel accuses Iran-backed Hizbollah and its ally, the Amal movement, of using “civilian infrastructure” and emergency vehicles to transport “operatives and ammunition”, claims that both groups deny.

“Any vehicle shown to contain armed operatives with the intent to carry out terrorism, regardless of the type of vehicle, is a military target,” the Israel Defense Forces said on Saturday.

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The attacks on health workers came as Israel pummelled Lebanon with thousands of air strikes in an escalating campaign against Hizbollah that has killed much of the militant group’s leadership since last month.

First responders and ambulances were, in many instances, prevented from reaching wounded survivors of Israeli air strikes, according to health workers, local officials, the IHC and Amal. Health minister Abiad said the strikes were “effectively denying life-saving care” to the injured.

Walid Hashash, director of the operations unit of Lebanon’s civil defence force, said: “Sometimes we’ll be driving in the ambulance and they strike in front of the ambulance, which we take to mean: ‘If you keep driving, you’ll die. Go back.’”

One attack hit a second wave of response vehicles attempting to retrieve the bodies of eight IHC rescue workers, who were killed on October 2 while attempting to reach the site of an air strike on the southern village of Taybeh.

When the Lebanese Red Cross, escorted by the Lebanese army, attempted to recover the dead the next day, Israel struck near their convoy, killing an army soldier and wounding four paramedics, according to the Lebanese Red Cross and Lebanese army. The bodies of the eight rescuers lay in the street for days, said Mahmoud Karaki, spokesperson for the IHC civil defence.

About half the workers and facilities hit this year were linked to the IHC, which operates separately from Hizbollah’s armed wing but co-ordinates with it closely for rescue operations. It serves Hizbollah’s base, providing healthcare to hundreds of thousands of people across the country.

The IHC said it had lost more than 80 rescue workers in the past year, with 70 in the past three weeks. Amal’s Al Risala Scout Association said it had lost 21. “Every morning, we wake up and ask who among us is still alive,” Karaki said.

Government hospitals and state rescue workers have also been struck, and they are affected by the attacks on the IHC, which is woven into Lebanon’s emergency response system.

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“They’re targeting civil defence, the Lebanese Red Cross, the Lebanese paramedics’ association — any paramedic group that is moving on the ground has been targeted,” Abiad said. “Even if you want to accept their premise about the IHC, what is the explanation for targeting civil defence or the Lebanese Red Cross?”

Lebanese Red Cross members gather near a damaged building at the site of an Israeli strike on Beirut on Thursday © Louisa Gouliamaki/Reuters

Ramzi Kaiss, Lebanon researcher at Human Rights Watch, said: “Membership or mere affiliation with Hizbollah is not a sufficient basis for determining an individual to be a lawful military target. Medical personnel, including those assigned to Hizbollah-affiliated civil defence organisations, are protected under the laws of war. Intentionally directing an attack against medical units and ambulances would be a war crime.”

Mohammad Sleiman, director of the IHC Martyr Salah Ghandour hospital in southern Lebanon, said he was given four hours to clear out paramedics stationed in his hospital before it would be struck by Israel on October 4.

Sleiman raced to move the paramedics out of the building. But 90 minutes before the 10pm deadline, three Israeli shells landed on the hospital in quick succession, hitting the doctors’ break room, shattering laboratory equipment and injuring 10 staff, Sleiman and a local official told the FT.

“We would have expected them to strike around the hospital to get us to leave,” Sleiman said. “But to hit it directly? We did not imagine even they would go that far.”

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The IDF said notices were sent to residents before the strike and significant figures in the village were warned that Israeli forces believed Hizbollah were utilising hospitals in defiance of the laws of armed conflict. The IDF only acknowledged striking a mosque adjacent to the hospital that they said was being used by Hizbollah fighters “as a command centre”.

Medical staff have not returned to Salah Ghandour hospital since the strikes.

On the same day in nearby Marjaayoun, a Christian-majority town on the border, an Israeli missile hit an ambulance parked in front of the government hospital, killing seven IHC paramedics and shutting down the hospital, according to two hospital officials, Abiad and Karaki. The IDF said it was unaware of this strike.

Chouchan Mazraani, the head of the hospital’s emergency department, was drinking coffee outside the emergency room when the ambulance was hit.

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Mazraani began to run towards it and was so close she could hear the wounded men, who were old colleagues. But another doctor stopped her. “Come back, they’re going to strike again,” he shouted.

Mazraani froze. “I was standing in the middle of the road and I was powerless,” she said. “Imagine, someone is crying for you and you don’t dare to get closer because you don’t want to be struck.”

Israeli strikes have also hit state-run facilities directly. On October 9, five Lebanese state rescue workers were killed when Israel struck their base in the annexe of a church in the southern village of Dardghaya. The IDF said that it had targeted “several terrorists from the Amal terrorist organisation” in the village. Three men affiliated with the Shia organisation were killed nearby in the same attack.

A damaged red emergency vehicle in the southern village of Dardghaya, Lebanon © Lebanese Civil Defense
Debris in Dardghaya after a strike © Lebanese Civil Defense

Days before, the rescue workers, who were members of Amal’s political movement but worked for the state, had received a new ambulance, refurbished and paid for by grassroots donors.

In a separate incident a few days before, an Israeli strike hit a civil defence station in the southern village of Baraachit, killing 14 firefighters, the town’s mayor said. The building belonged to the union of municipalities for the region of Bint Jbeil. The IDF said the “precise, intelligence-based strike” targeted Hizbollah operatives, who were allegedly using the fire station as a “military post”.

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As soon as the shells began landing on Salah Ghandour hospital, staff called the Lebanese army and Red Cross, asking them to help co-ordinate with the Israeli military through the UN and evacuate the injured staff.

But Israel’s military never responded to calls from Unifil, the UN peacekeeping force in Lebanon, according to three people familiar with the situation.

Fearing further Israeli strikes, the staff of Salah Ghandour instead evacuated their wounded colleagues themselves, closing the hospital and loading the patients into their own cars.

Additional reporting by James Shotter. Cartography by Hirofumi Yamamoto and Steven Bernard

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Verso ‘primed for growth’ after integration push

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Verso ‘primed for growth’ after integration push

Verso Group has completed an ambitious integration programme to unify its operations across advice and investment management.

This marks a significant milestone for the group, creating a scalable platform primed for future growth.

One of the project’s major achievements is the launch of a new, enhanced investment offering to provide Verso’s clients and advisers with a broader array of services designed to meet investment requirements and objectives.

This supports Verso’s goal of achieving £5bn in assets under management within the next two years.

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Verso recently went through a period of intense M&A activity, during which it made seven acquisitions in two years to establish its presence in the UK.

The business then took the decision to pause further acquisitions and focus on an integration programme encompassing brand, operations, technology and its investment proposition.

The initiative spanned 10 months and brought together the group’s acquired firms under a single brand.

Verso now has an integration playbook, which it said will allow it to consolidate future acquisitions “seamlessly”.

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Group chief executive, Alan Mathewson, said: “Our goal has always been to operate as a unified business across advice and investment management.

“As a consolidator of IFA firms, integration delivers major benefits to our business, for the Verso Group, our clients and colleagues alike. We are now perfectly positioned to accelerate our ambitious growth plans.”

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Leonard Bernstein’s opera A Quiet Place finally gets the performance it deserves

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Leonard Bernstein’s opera A Quiet Place finally gets the performance it deserves

Also at London’s Royal Opera House: contentious staging of Beethoven’s ‘Fidelio’ is revived

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