David Karandish has been busy.

Capacity, his support automation company, was planning a $5 million “bridge round” to help the company reach the break-even point. But TVC Capital, Toloka.vc, and the venture’s other backers had something grander in mind. So they threw in an additional $21 million for what became Capacity’s $26 million Series D.

While all this was happening, Capacity acquired three companies: enterprise search firm Lucy (which had raised $5.6 million) and two startups focused on customer service automation, Linc and Envision.

“It’s an exciting time of transformation at Capacity as we grow to help brands do more to automate interactions with customers and team members,” Karandish told TechCrunch. “We’re at an inflection point for AI and many businesses are realizing that they need a complete platform to be successful, rather than cobbling together a bunch of point solutions.”

Karandish co-founded Capacity with Chris Sims in 2017 as a part of Equity.com’s incubator program. After the $900 million exit of Answers.com (which Karandish also co-founded), Karandish says he wanted to start a business to address what he perceived as major blockers in customer service operations.

“Rising costs have placed pressure on support teams to do more with less,” Karandish said. “At the same time, consumer expectations are shifting rapidly where consumers both want self-service but are increasingly frustrated by lackluster experiences. Our goal with Capacity is to provide a great customer experience while also recognizing that escalating to a human is the right thing to do in many cases.”

Capacity connects to a company’s tech stack to answer queries and automate support tasks. The platform mines information from files, apps like Gmail, customer relationship management software, and more to build a knowledge base that Capacity’s chatbot and helpdesk tools can pull from.

Employees can ask Capacity’s chatbot questions like “What was added to the merger contract yesterday?,” or even instruct it to do things like updating the status of a sales lead. The chatbot and helpdesk can also deliver company-wide announcements, like news and event notifications. And they can be made external-facing (with filters to hide sensitive data, mind you), embedded on a company’s website to answer common customer questions.

“We view Capacity as having the ease-of-use of a tool like Zendesk with the automation chops of a ServiceNow,” Karandish said. “From an approach standpoint, we are executing a very similar playbook to Parker Conrad’s ‘compound model’ — except in our case, we’re focused on support.”

Innovations in self-service software — including AI — are making them a more attractive solution to companies than they have been in the past. For example, Cleverly.ai — which Zendesk acquired in August 2022 — finds answers to customers’ questions by creating a knowledge layer on top of applications. Meanwhile, Directly taps algorithms trained by subject-matter experts to strategically answer customer issues in a variety of different messaging channels.

Customers like self-service options. According to a Zendesk poll, 67% prefer them over interacting with customer support. But it can be difficult to get them right. A Gartner survey found that, on average, only 14% of customer service and support issues are fully resolved in self-service.

Capacity will upgrade and expand its product portfolio through its recent acquisitions.

Karandish sees Lucy’s offering, which ingests and analyzes data from enterprise apps and systems, augmenting Capacity’s existing indexing technology. Envision, meanwhile, will help Capacity customers flag unresolved chats and calls and train human agents. And Linc will bring self-service tools for retail and e-commerce to Capacity, said Karandish.

The plan is for Lucy’s co-founders, Dan Mallin, Scott Litman, and Marc Dispensa, to join Capacity to help lead products and teams integration. Envision CEO Rodney Kuhn will oversee contact center solutions at Capacity, and Linc founder and CEO Fang Cheng will lead Capacity’s e-commerce efforts.

To date, Capacity has acquired eight companies — the other five being Textel, LumenVox, Denim Social, SmartAction, and Cereproc — and raised more than $89 million.

Karandish said that the newest tranche will be put toward growing Capacity’s headcount to 200 people by the end of the year as the Saint Louis-based company “heads toward profitability.” Capacity’s customer base now stands at over 2,500 brands, he added, while its annual recurring revenue is nearly $50 million.

“Our growth strategy reflects what our customers are asking for: an all-in-one AI platform that delivers across all communication channels,” he added. “We’ve identified 24 steps of the customer experience that are ripe for support automation … Each acquisition adds specific tech and talent to help Capacity become a leading provider of AI-powered solutions for customer and employee experience.”

The Federal Communications Commission is officially looking into broadband data caps and their impact on consumers. On Tuesday, the FCC approved a notice of inquiry to examine whether data caps harm consumers and competition, as well as why data caps persist “despite increased broadband needs” and the “technical ability to offer unlimited data plans,” as spotted earlier by Engadget.

Many internet plans come with a data cap that limits how much bandwidth you can use each month. If you go over the data cap, internet service providers will typically charge an extra fee or slow down your service. The FCC first started inviting consumers to comment on broadband data caps last June, hundreds of which you can now read on the agency’s website.

You can still share your experience with broadband data caps with the FCC through this form, which will ask for details about the name of your ISP, usage limits, and any challenges you’ve encountered due to the cap.

“For most people in the United States, rationing their internet usage would be unthinkable and impractical,” FCC Chairwoman Jessica Rosenworcel said in the press release. “Restricting consumers’ data can cut off small businesses from their customers, slap fees on low-income families, and prevent people with disabilities from using the tools they rely on to communicate.”

DJI has officially unveiled the Air 3S, the company’s first new flying machine since the Neo beginner drone that launched in September.

The Air 3S builds on the success of the Air 3 and offers travelers a great way to capture aerial photos and footage from wherever their adventures take them. DJI’s newest quadcopter comes with a 1-inch-CMOS, 50-megapixel sensor, with a 24mm lens capable of 4K/60fps HDR and 4K/120fps video. It also features a 48-megapixel, 70mm medium telephoto lens with a 3x optical zoom.

The Air 3S comes with omnidirectional obstacle sensing via six vision sensors, and is the first DJI drone to feature forward-facing LiDAR. It also has new nightscape obstacle sensing capability, enabling peace of mind when sending your quadcopter skyward in darker conditions.

The new foldable flying machine comes with DJI’s ActiveTrack 360-degree flight mode ensuring that the subject remains in the frame, and also introduces a new Subject Focusing feature that keeps the subject in sharp focus during manual flight or when the subject moves off-center. DJI says the feature allows the pilot to concentrate on the creative aspects of perfecting a shot, such as composition and camera movement.

You’ll get a decent 45 minutes of flight time from a single charge of the swappable Air 3S battery, and any content you capture will go straight to the 42GB of built-in storage — the most found on any of DJI’s consumer drones.

“The DJI Air 3S takes our Air Series to new heights by offering professional features like dual primary cameras and omnidirectional obstacle sensing while retaining its light weight of just 724 grams (1.6 pounds) for boundless freedom and flexibility,” DJI executive Ferdinand Wolf said in a release. “The Air 3S is the perfect all-rounder for travel photography, capturing all your special moments during vacation while also providing safety and security if operating at night.”

The DJI Air 3S is available now via the company’s website and starts at $1,099 the quadcopter only, while the Air 3S Fly More Combo, which offers extra accessories, costs $1,399. There’s also the Air 3S Fly More Combo with accessories and the DJI RC 2 controller, which will set you back $1,599.

Pixel phones stand out in multiple sections, including camera quality. Google wants to make it easier for anyone to take great photos with their smartphones in any condition. The company’s next step is to boost underwater photography with an automatic underwater mode that works with any waterproof case on the Pixel 9 series.

Underwater photography can yield eye-catching results in the right place. Flagship smartphones are becoming more and more water-resistant thanks to advanced IP certifications, which makes the task easier (at least in fresh water). If the IP rating doesn’t inspire enough confidence to dunk your phone in water, there are also dedicated waterproof cases. Currently, no phone brand is actively pushing this type of photography, so Google seems to have spotted a niche where its phones can excel.

Android 15 brought an automatic underwater photography mode to the Pixel 9 series

As spotted by Android Authority, the first Android 15 stable update brings a new automatic underwater photography mode to the Pixel 9, Pixel 9 Pro, and Pixel 9 Pro XL. Google already offers a Dive Case Connector app that makes it easy to use compatible Pixel phones with Kraken Sports waterproof cases. The app even enables modes like Night Sight and Portrait for taking stunning underwater photos. However, it is a hardware-dependent app.

The new underwater photography mode of the Pixel 9 series offers a similar experience, but it works with any waterproof case you attach. Now, the Pixel Camera app will tweak specific parameters after detecting that you’ve submerged the device underwater. Tweaks to the image processing algorithm will ensure that the camera produces high-quality photos under such conditions. For example, the Pixel Camera will correct color distortions resulting from being underwater.

Before Google, Sony tried to promote underwater photography as a key selling point for its Xperia phones. However, the company promoted it without the use of a case. This led to complaints from users whose devices were damaged after not following the instructions correctly. For example, there were people who submerged the phone in saline water. So, Sony stopped promoting its phones as being suitable for taking photos and videos underwater.

No details on the possible arrival of the mode to older Pixel devices

Google’s approach is different, as it requires a waterproof case to take advantage of the “underwater” mode. Only time will tell if the brand manages to start a trend in this type of photography. It would not be the first time a company has managed to do so, as happened with Astrophotography in the recent past. It is not yet known if the automatic underwater photography mode will come to older Pixel models in the future.