Dubai introduces 3-year service fee model for Palm Jumeirah community

Dubai Land Department (DLD), in collaboration with Dubai Holding Community Management, has approved the first-ever fixed three-year service fees for the Palm Jumeirah Master community.

The new mechanism enables jointly owned property (JOP) management companies to submit and secure approval for a three-year budget through the ‘Mollak’ system, while retaining the option for entities that wish to continue using a one-year budgeting model.

The initiative is designed to stabilise service fees and strengthen long-term financial planning by allowing management companies to enter into multi-year operational contracts with service providers.

Palm Jumeirah service fees

This approach provides greater clarity and certainty for owners and investors and enhances transparency in the management of buildings and communities.

DLD described the adoption of the three-year model as a strategic milestone driven by the Jointly Owned Property Management Department to advance the ‘Mollak’ system and support a more mature phase of community management in Dubai.

The model is expected to improve market stability and transparency, while enhancing the resilience and competitiveness of the emirate’s real estate sector.

By enabling management companies to plan financial and operational obligations over a multi-year horizon, the system promotes more efficient management, sustainable decision-making and data-driven planning.

Enhancements to the ‘Mollak’ platform also include stronger digital data integration and streamlined documentation and verification processes, which reduce administrative time and effort, improve oversight and elevate service quality for all stakeholders across the real estate ecosystem.

Dubai Land Department

Eng. Abdullah Ahmed Al Shehhi, CEO of the Real Estate Regulatory Agency at Dubai Land Department, said the new budgeting mechanism was implemented for the first time in collaboration with Dubai Holding Community Management, with the Palm Jumeirah Master community being the first project approved under the advanced model.

He added: “All community management companies across Dubai can use this new mechanism, which supporting long-term financial planning and enhancing the stability of service fees. This step forms part of RERA’s ongoing efforts to strengthen transparency, improve the efficiency of community management, and elevate the quality of services provided to residents, owners, and investors across the emirate.”

The announcement was made during a recent collaborative workshop organised in partnership with Dubai Holding Community Management.

The session highlighted updates supporting multi-year financial planning and the ongoing development of community management mechanisms in Dubai.

During the workshop, Francis Gianni, Chief Community Management Officer, outlined milestones across Dubai Holding Community Management’s residential portfolio.

Francis Giani, Chief Community Management Officer at Dubai Holding Community Management, said: “This milestone will significantly enhance our strategic planning capabilities, allowing us to approach future initiatives with greater foresight and clarity.

“Anchored in this renewed framework, we are committed to implementing meaningful, long-term enhancements that enrich the community experience and deliver enduring value to our residents at the Palm Jumeirah and beyond.”

DLD said the new mechanism reflects its commitment to advancing modern systems that meet the evolving needs of the sector, strengthen customer trust and support Dubai’s vision of delivering world-class living experiences through a more efficient and innovative real estate ecosystem.