The DWP has published the interim Timms Review report on Personal Independence Payment (PIP) – and it finds the disability benefit is failing claimants and is ‘not fit for purpose’
The disability benefit Personal Independence Payment ( PIP ) is no longer fit for purpose, according to findings from a new review. The Timms Review has concluded that PIP has failed to adapt to changes in disability, health and employment over the last decade.
PIP is a disability benefit administered by the DWP, designed to assist with some of the additional costs arising from long-term disability, ill-health or when individuals are nearing the end of their life due to a progressive disease.
The benefit, received by over four million people as of April 2026, assists those requiring help with daily living activities, particularly individuals of State Pension age who wish to remain independent at home.
However, a review drawing on responses from more than 38,000 people has concluded that the disability benefit is no longer suitable. The evidence collected by the Timms Review will inform Government recommendations on reforming the system – a change expected later this year, reports the Manchester Evening News.
The interim report released on Thursday (July 9) forms part of the first thorough review of PIP since the benefit was launched in 2013.
Alongside the 38,000 claimant responses, the review conducted workshops and engagement sessions with disabled people, their organisations and specialists, making it one of the largest co-produced reviews undertaken by the government, according to the DWP. The report has concluded that, while PIP is widely regarded as a valuable cash benefit, it is failing to function as intended for disabled people and wider society.
Although many disabled people report that PIP is essential in helping them meet the additional costs of living with a disability and engaging in everyday life, others indicated that PIP creates obstacles to full participation in work, social and community life — particularly for those with fluctuating conditions, less visible conditions or multiple conditions.
The claims process was viewed negatively by 90 per cent of respondents, and was described on occasion as “dehumanising”, “degrading” and “stressful”, with the use of supporting evidence deemed too frequently inconsistent. Just 5 per cent of responses regarding the process were positive.
The report further highlighted a significant lack of trust in the system, underlining the urgent need to rebuild confidence amongst disabled people, those with long-term conditions, and taxpayers alike.
PIP was introduced in 2013 to help offset the additional costs associated with disability and to support independent living, yet has not undergone a full review since its inception. The Timms Review was launched last October with the objective of ensuring PIP remains fair and fit for purpose in an ever-changing world, and that it effectively supports disabled people in achieving better health, higher living standards and greater independence, including through employment.
Sharon Brennan, co-chair of the Review, said: “Improving trust in the system – both from the public and those going through the system – is vital if PIP is to be fit and fair for the future. Of those that responded to the steering group’s Call for Evidence, over 90 per cent described negative experiences of the process of claiming PIP, with concerns raised around all aspects of the process from application through to assessment and appeals.
“We are immensely grateful to the tens of thousands of people who have taken the time to share their lived experience and make a valuable contribution to this Review. We’ve heard loud and clear: PIP is highly valued as a benefit but is not fit for purpose. We are committed to making changes so that PIP can fulfil its purpose.”
Dr Clenton Farquharson CBE, co-chair of the Review, said: “PIP should contribute to disabled people meeting the extra costs of disability and participate in everyday life. What we have heard through this Review is that, while PIP is a lifeline for many people, the system too often fails to understand the reality of people’s lives.
“Disabled people have told us about a process that can feel stressful, dehumanising and hard to navigate, especially for people with fluctuating conditions, less visible or multiple conditions. That matters, because a system that does not feel fair or humane will not command trust from disabled people or from the wider public.
“This Review is significant because disabled people, Disabled People’s Organisations and experts are helping and supporting to shape the work from the inside, not simply being consulted from the outside. As we move towards final recommendations, we need to be bold in our ambition, practical in our proposals, and focused on making PIP fair, trusted and fit for the future.”
Sir Stephen Timms, Minister for Social Security and Disability and co-chair of the Review, said: “This interim report delivers a clear message: while PIP is widely valued as a benefit, it is not working as intended and needs fundamental change.
“Our work so far has been informed by a wide range of evidence, expertise, and insight to ensure we hear from as many disabled people as possible across the country, including through workshops, engagement and a call for evidence which attracted more than 38,000 responses.
“I’m grateful to my fellow co-chairs and the steering group for their intensive work and look forward to the Review’s final report being delivered in the autumn.”

You must be logged in to post a comment Login