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Former banking call centre in Belfast to become transitional care unit

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The Santander building near the Albert Bridge was originally built in the late 1990’s for Abbey National

A former banking call centre in Belfast is to become a Transitional Care Unit after a decision at City Hall.

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Elected representatives at the Belfast City Council Planning Committee on Tuesday (February 17), unanimously approved an application for the proposed change of use from an office to a short term Transitional Care Unit, at Santander House, 1 Mays Meadow, Belfast, close to the Albert Bridge. The Santander building was originally built in the late 1990s for Abbey National.

The unit will comprise 73 ensuite beds, rehabilitation suites and treatment rooms, a laboratory, consulting rooms, a cafe, two external terraces and ancillary staff and storage rooms. The development will include an ambulance drop-off bay, the replacement of existing windows, and other associated site and access works.

READ MORE: Shared Island Initiative money saves Donegall Pass Community Centre £7,000 a year in electricity bills

READ MORE: GAA pitches and soccer pitch for Boucher Road approved amid plans for new large scale venue

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There will be a number of access points to the site, a pedestrian access via East Bridge Street, an ambulance drop-off point to the rear and internal access from the undercroft parking area. The proposal provides 37 parking spaces within the lower ground floor level.

The applicants are Life Works Developments Ltd, Clare Road, Gilford BT63. Statutory and non-statutory consultees supported the proposal, and the council received no third party representations. Council officers recommended the application for approval.

The council officer planning report states: “The proposal is within an accessible city centre location, the surrounding commercial character ensures there is no impact on residential amenity. The proposal being for a change of use of an existing modern building ensures there is no impact on natural or built heritage assets.

“The proposal will have replacement windows fitted, these will be of a similar design and finish to the existing windows with some glazing panels replaced with opaque glazes units. This will not impact on the existing style of the building or on the surrounding character

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“The city centre location of the site, allows for all forms of transport to be used to access the building, the site benefits from direct access to footpaths, cycle lanes, and both bus and trains public transport.”

It adds: “These include new insulation and new windows operating at a higher efficiency. The reuse of an existing building is also beneficial for the environment.”

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FTSE 100 Live 18 February: Index extends record as BAE Systems surges, rate cut seen

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FTSE 100 Live 09 February: NatWest £2.7bn wealth deal hits shares, Nikkei surges on election landslide

It added: “If we are right in thinking that CPI inflation will average 1.8% in the fourth quarter of this year, then the MPC may ultimately end up cutting rates further than investors expect, to 3% this year, with the chances of the next rate cut happening in March rather than our current forecast of April edging higher.”

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Julian Alvarez makes decision over Arsenal, Chelsea and Man Utd transfer | Football

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Julian Alvarez makes decision over Arsenal, Chelsea and Man Utd transfer | Football
Atletico Madrid forward Julian Alvarez (Picture: Getty)

Manchester United have joined Premier League rivals Arsenal and Chelsea in the race to sign Atletico Madrid forward Julian Alvarez, according to reports in Spain.

Alvarez has been strongly linked with a return to England ahead of the summer transfer window after spending the last two seasons in Madrid.

Eyebrows were raised when Atletico agreed to spend over £80m on Alvarez, who was only a squad player at Manchester City.

But the Argentine enjoyed a productive first season under Diego Simeone, scoring 29 goals in all competitions.

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Alvarez has been less effective this term, ending a run of 11 games without a goal with his 12th of the season in Atletico’s stunning 4-0 Copa del Rey win over Barcelona last week.

The 26-year-old World Cup winner remains one of the most highly-rated forwards in Europe, however, and is attracting interest from a number of top clubs ahead of the summer.

Arsenal and Chelsea have both been heavily linked with moves for Alvarez, who scored 36 goals across his two seasons at Man City, winning two Premier League titles, the Champions League and FA Cup.

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Alvarez spent two years at Manchester City (Picture: Getty)

Premier League leaders Arsenal signed Viktor Gyokeres from Sporting last summer but the Sweden international has had a mixed first season at the Emirates Stadium.

While he has started banging in the goals since the turn of the New Year, a number of pundits have questioned if he has the all-round game to lead the line for Arsenal.

Chelsea, meanwhile, spent almost £100m on Joao Pedro and Liam Delap last summer but are still believed to be interested in signing a new striker in the next transfer window.

According to Spanish outlet Sport, Manchester United have also registered an interest in signing ex-Manchester City forward Alvarez.

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Several Premier League clubs are eyeing a deal (Picture: Getty)

Doubts remain over £74m summer signing Benjamin Sesko despite his upturn in form since Ruben Amorim was sacked last month.

Alvarez is aware he is the subject of transfer interest from multiple Premier League giants but has made Barcelona his ‘preferred option’ should he leave Atletico Madrid.

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Barca have been linked with a move for well over a year and reports in Spain say Alvarez would ‘welcome’ the chance to move to the Nou Camp.

A deal between Barcelona and Atletico Madrid is seen as ‘extremely complicated’, however, partly due to their La Liga rivalry but also because of his huge asking price, which is believed to stand at around £100m.

In response to the transfer rumours, Atletico have already started efforts to get Alvarez to sign a new contract and commit his long-term future to the club.

His current deal does not expire until the summer of 2030 but Atletico know a new contract extension would ‘put an end once and for all’ to speculation over Alvarez’s future.

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Earlier this week ex-Arsenal and Chelsea midfielder Emmanuel Petit urged the Gunners to sign ‘really special’ Alvarez, insisting it would be a ‘statement’.

‘When Julian Alvarez was playing for Manchester City, I really liked him,’ Petit told Ignition Casino. ‘He didn’t start every single game but every time he played for City, and for Atletico as well since, he has been really special.

Arsenal v Newcastle: Pre-Season Friendly
Arsenal signed Viktor Gyokeres last summer (Picture: Getty)

‘He can score goals and give assists, but he’s got temper, personality, and character. I think in terms of movement he is very intelligent.

‘Physically as well, he’s a top player and technically, he’s got everything to suit the best clubs in Europe.

‘The reason why he left City was because he wanted to play regular football, but I think Pep Guardiola would be very happy to have him back in the squad.

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‘So definitely, if Arsenal have a chance to get him, with the connection with the Spanish players and the way they play up front, I think that would be great news for Arsenal.

‘That would be a very, very good addition to the squad and a statement.’

Atletico Madrid face Club Brugge in the Champions League play-offs on Wednesday night before returning to La Liga action this weekend against Espanyol.

Atletico and Simeone’s title hopes are already all but over, with the club slipping 14 points behind La Liga leaders and local rivals Real Madrid with 14 games remaining.

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Wuthering Heights Director Emerald Fennell Addresses Isabella Changes

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Wuthering Heights Director Emerald Fennell Addresses Isabella Changes

This article contains spoilers for Wuthering Heights.

Wuthering Heights director Emerald Fennell is opening up about one of the biggest changes she made to the original story for her new big-screen adaptation.

Much has already been made of Emerald’s fast-and-loose approach to staying faithful to the source material in her new spin on Wuthering Heights, so much so that the title of her film is listed in quotation marks to indicate how much it’s her version of events.

One of the most polarising aspects of the new film involves Alison Oliver’s character Isabella, and what transpires between her and Heathcliff.

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In the original film, Isabella and Heathcliff’s relationship is depicted as coercive, violent and abusive, with the latter even killing the former’s dog as an act of cruelty shortly after marrying her.

However, in the film, when Nelly drops in on Isabella and Heathcliff, it’s suggested that their relationship is more of a consensually submissive one, with Isabella chained up and acting like a dog, even quietly winking at her former housekeeper to indicate that she’s happy with the arrangement.

Alison Oliver as Isabella in Wuthering Heights

This transformation to the character of Isabella has not sat well with all fans of the Emily Brontë novel, with Digital Spy recently sharing a piece lamenting that “what Wuthering Heights did to Isabella is unforgivable”, and LadBible pointing out that this “BDSM scene” has “sparked controversy”.

During a recent interview with Entertainment Weekly, Emerald Fennell pointed out that while the circumstances of the scene might be different in her adaptation, the dialogue largely remains from the novel.

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“That scene in the book, I think that’s the reason why [the novel] was eviscerated when it came out because I think it was just so shocking to people,” she said.

“Because there’s so much in what happens there that is… very, very complicated. Very transgressive – even for now, it’s shocking. And, obviously, I visually added some things to that scene, but it is almost all Brontë.”

Jacob Elordi also said in the same piece that he thinks the scene represented “Emerald kind of taking the killing of the dog and these really dark parts of the novel and putting them into this scene”.

“I had so much fun because it’s at that point that Isabella and Heathcliff are completely off the deep end. They’re living in a kind of hell, you know?” he continued.

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“For him, it’s a self-generated hell. It’s the moment that his obsession clicks over into something else – into a rabid desperation – and he loses any semblance of composure. It’s a nice point for the character, I think.

“You can see it in his face when it’s Nelly at the door, and it’s not Cathy. And it’s not working anymore, and the joke is over, which means it’s real, you know? And they have to face it.”

Before the film had even begun shooting, Emerald’s Wuthering Heights had sparked backlash over her casting of Jacob as Heathcliff, a character who is heavily implied in the book to be a person of colour.

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Reacting to to these “whitewashing” accusations last month, the Oscar winner said: “The thing is, everyone who loves this book has such a personal connection to it, and so, you can only ever kind of make the movie that you sort of imagined yourself when you read it.”

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What Kate Nash’s grassroots music protest reveals about touring and streaming

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What Kate Nash’s grassroots music protest reveals about touring and streaming

In November 2025, singer Kate Nash stood outside the London offices of Spotify and Live Nation with placards, arguing that the music economy no longer works for many working musicians.

The protest drew attention to the financial strain of touring at scale. In February 2026, she elaborated on these concerns in testimony before a UK parliamentary select committee, stating that she lost £26,000 on the European leg of her tour and covered those losses only by selling content on OnlyFans.

In her testimony, Nash criticised major industry players for what she called a “destructive influence” on artists’ finances. She warned that rising costs, including the complexities of post-Brexit touring, could limit both cultural reach and economic viability for UK performers.
Nash has been a well-known figure in British music for years, but her public frustration highlights a disconnect between visibility and a sense of security that many mid-career artists understand.

Streaming sits at the centre of this tension, as digital platforms pool subscription revenue and redistribute it based on a share of total listening. Critics argue that this structure concentrates income on global hits while leaving most artists with fractions of a penny per play. Artists increasingly describe having to juggle budgets that resemble household accounts, such as vans against fuel, hotels against sofa-surfing and merchandise against storage fees. One cancelled show can tip a tour from workable to loss-making.

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À lire aussi :
Why musicians are leaving Spotify – and what it means for the music you love


At the same time, data shows that grassroots music venues in the UK are struggling. Music Venue Trust’s 2025 report found that over the preceding year, more than half of these venues made no profit and dozens closed.

These small venues, often holding just a few hundred people, help sustain touring circuits and renew local music scenes. When they close, much of the cultural support for new talent disappears.

Who pays for live music?

Supporters of the live sector have proposed measures such as ticket levies on large shows to support smaller venues and planning protections for long-running clubs facing redevelopment. These ideas have been debated in Parliament and city-level cultural forums, including a UK government call for a voluntary arena and stadium ticket levy to protect grassroots venues.

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Platforms and promoters resist the bleakest readings. Streaming services emphasise the sums they distribute and the global audiences they reach, while large promoters point to rising touring costs and the risks of softer ticket sales. At the same time, analyses of how streaming revenues are shared suggest that most artists receive only small fractions of subscription income. This is not a simple story of villains and victims, yet the distribution of rewards continues to trouble many performers.

Politicians have taken notice, reopening questions about streaming payments and transparency and examining how live music might be supported more broadly. A fan-led review of the live sector launched by MPs has invited evidence from artists, promoters and audiences about the pressures facing touring and small venues.

Similar debates are playing out at city level. The London Assembly has already backed a voluntary ticket levy on arena and stadium shows to help grassroots spaces. Campaign groups and commentators have also pushed for clearer contracts, including initiatives such as the Musicians’ Union’s “Fix Streaming” campaign, which calls on Parliament to support fairer streaming royalty distribution for all creators.

Some critics go further, arguing that the streaming model continues to channel a disproportionate share of revenue to the biggest acts and pressing for reforms to support a broader tier of working musicians, drawing on evidence from the UK Parliament’s inquiry into the economics of music streaming.

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These problems have effects beyond money. As touring becomes more difficult and there are fewer venues, fewer acts are willing to take risks with new audiences. Local music scenes are shrinking, and young performers lack opportunities to try out new material, make mistakes, and improve. Audiences feel this too, when there are fewer shows, less variety and favourite bands stop touring.

Nash doesn’t claim to speak for everyone, and one protest can’t represent the whole industry. However, her choice to share frustrations usually kept private says something about today’s situation. Popular music has always mixed glamour with uncertain pay and long hours, but what’s new is how openly artists are now asking if the current system can support lasting careers.

If this middle ground continues to shrink, listeners might notice the change not in statistics but in daily life: fewer tours, closed local venues and bands quietly deciding that touring is no longer worth it.


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Prince William shares personal message on mental health and male suicide

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Prince William shares personal message on mental health and male suicide

During the panel discussion, Prince William reflected on his own feelings, saying: “I take a long time trying to understand my emotions and why I feel like I do, and I feel like that’s a really important process to do every now and again, to check in with yourself and work out why you’re feeling like you do.

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M4 closure: motorway shut in both directions near Reading causing long delays | News UK

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M4 closure: motorway shut in both directions near Reading causing long delays | News UK
Long delays are expected for drivers (Picture: Highways England)

Commuters are facing long delays on the M4 after it was closed in both directions for emergency works.

The road is closed between junction 10, near Wokingham and junction 11 near Reading in Berkshire.

Urgent repair is needed after the discovery of structural damage to a power line pylon near the motorway.

Repair work on the Southern Electricity Networks are likely to continue throughout the morning.

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Diversions are in place between junctions 10 and 11 in both directions.

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Motorists travelling westbound are advised to leave the M4 at J10 and join the A329(M) towards Reading.

Drivers heading east should exit at J11 and take the B3270 Lower Earley Way.

The National Highways spokesperson added: ‘There are expected to be long delays also on local roads in the area of the closure.’

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Dad said ‘let them die’ while throwing daughter’s kittens off bridge | News UK

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Dad said 'let them die' while throwing daughter's kittens off bridge | News UK
The kittens survived their ordeal (Picture: Getty)

A father who drunkenly threw his daughter’s pet kittens into the River Thames has avoided prison.

Andrew Shephard, 59, was helping his daughter rehome the three young cats when he tipped them from a box into the water from Twickenham Bridge, south-west London, last November.

As he did, he could be heard shouting ‘let them die’ and ‘I want them to die’, Wimbledon Magistrates’ Court heard.

Shephard, who previously pleaded guilty to three counts of causing unnecessary suffering to a protected animal, had said he did not know ‘what came over me’.

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During his sentencing hearing, prosecutor Manisha Kukadia told the court that the police were called to ‘reports of a male throwing cats into the River Thames’.

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There were three kittens in total, and while one was saved before it fell in, the other two were ‘wet and muddy’ but alive when they were found by police officers.

The animals were both said to be ‘in shock’, and their temperature had dropped below 33°C.

The kittens belonged to Shephard’s daughter, who had given them to her father to help rehome them.

Ms Kukadia said the defendant’s daughter was ‘not aware’ of his actions in relation to the incident on the bridge.

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After the incident, Shephard spoke to police and told them ‘he felt bad about the situation’ and admitted he was ‘very drunk at the time’.

The prosecutor said: ‘There was a clear intention for the kittens to be killed so it’s extreme and deliberate in nature. The aggravating factor… is the fact that there was use of alcohol at the time – he did say he was intoxicated.’

The defendant, who represented himself, told the court: ‘I feel bad for what I done. I’m not normally like that. I just don’t know what came over me at the time. I was incapacitated by alcohol.’

Addressing the defendant, magistrate Elizabeth Evans JP said: ‘It’s quite clear that this crosses the custody threshold – it’s serious enough in sentencing terms to justify a prison sentence.’

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Ms Evans said, however, that his sentence will be suspended, adding that the probation service believes the defendant has a ‘good chance of rehabilitation’.

Shephard, of no fixed address, was sentenced to 17 weeks’ imprisonment, suspended for a period of 18 months.

He must also complete 30 Rehabilitation Activity Requirement days, pay a £154 surcharge, and pay £85 costs.

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Minnesota and federal authorities investigating alleged beating of Mexican citizen

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Immigrant whose skull was broken during ICE arrest says beating was unprovoked

MINNEAPOLIS (AP) — Minnesota and federal authorities are investigating the alleged beating of a Mexican citizen by immigration officers last month, seeking to identify what caused the eight skull fractures that landed the man in the intensive care unit of a Minneapolis hospital.

Investigators from the St. Paul Police Department and FBI last week canvassed the shopping center parking lot where Alberto Castañeda Mondragón says Immigration and Customs Enforcement agents wrested him from a vehicle, threw him to the ground and repeatedly struck him in the head with a steel baton.

ICE has blamed Castañeda Mondragón for his own injuries, saying he attempted to flee while handcuffed and “fell and hit his head against a concrete wall.”

But hospital staff who treated the man told The Associated Press such a fall could not plausibly account for the man’s brain hemorrhaging and fragmented memory. A CT scan showed fractures to the front, back and both sides of his skull — injuries a doctor told the AP were inconsistent with a fall.

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Earlier this month, the AP published an interview with Castañeda Mondragón in which he said the arresting officers had been “racist” and “ started beating me right away when they arrested me.” His lawyers have contended ICE racially profiled him.

In separate visits to the shopping center last week, local and federal investigators requested surveillance footage from at least two businesses, whose employees told the AP their cameras either did not capture the Jan. 8 arrest or the images had been overwritten because more than a month passed before law enforcement asked for the video.

Johnny Ratana, who owns Teepwo Market, an Asian grocery store that faces the parking lot where the arrest occurred, said St. Paul police twice sent investigators to the business in recent days. The second time, he said, a data technician sought to recover images automatically overwritten after 30 days.

Ratana said he also was visited by FBI agents interested in the same footage.

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The St. Paul Police Department did not respond to requests for comment. The FBI declined to comment.

The investigations come amid another federal probe into whether two ICE officers lied under oath about a shooting in Minneapolis. Federal prosecutors dropped charges against two Venezuelan men — who had been accused of attacking one of the officers with a snow shovel and broom handle — after video evidence contradicted the officers’ sworn testimony.

The FBI, meanwhile, notified Minnesota authorities last week it would not share any information or evidence it collected in the Jan. 24 fatal shooting of Alex Pretti by federal immigration officers. That killing is the subject of a Justice Department civil rights investigation.

For weeks, the U.S. Department of Homeland Security refused to discuss any aspect of Castañeda Mondragón’s injuries. It has not answered detailed questions from the AP, including whether its officers recorded body-worn camera footage of the arrest.

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Agency insists man injured himself

But the agency last week doubled down on its claim that Castañeda Mondragón injured himself.

“On January 8, 2026, ICE conducted a targeted enforcement operation to arrest Alberto Castaneda Mondragon, a 31-year-old illegal alien from Mexico who overstayed his visa,” said Tricia McLaughlin, the department’s assistant secretary for public affairs “While in handcuffs, Castaneda attempted to escape custody and ran toward a main highway. While running, Castaneda fell and hit his head against a concrete wall.”

McLaughlin’s assertion that Castañeda Mondragón had been targeted for removal was contradicted by a Jan. 20 court filing in which ICE said officers only determined the man overstayed his work visa after he was in custody. McLaughlin did not respond to questions about which account was correct.

Castañeda Mondragón’s lawyers declined to comment on ICE’s statement.

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Delay could affect investigations

The criminal investigations could be complicated by the amount of time it took law enforcement to look into the arrest, even as several elected officials called for answers.

St. Paul police told the AP on Feb. 5 that it was aware of “the serious allegations” surrounding the arrest but that it could not begin investigating Castañeda Mondragón’s injuries until he filed a police report — a step that was delayed weeks because of the man’s hospitalization and uncertainty over his immigration status. Police finally took his statement a week ago at the Mexican consulate.

By that point, at least one nearby business had overwritten its surveillance footage.

“It is my expectation that we will investigate past and future allegations of criminal conduct by federal agents to seek the truth and hold accountable anyone who has violated Minnesota law,” John Choi, the chief prosecutor of Ramsey County, said in a statement.

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Castañeda Mondragón has been summoned to meet with ICE on Feb. 23 at its main detention facility in Minneapolis, raising the potential he could be taken back into custody and deported.

___ Biesecker reported from Washington and Brook from New Orleans. AP reporter Cedar Attanasio contributed from Seattle.

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Care home ‘failed to provide a good standard of care’ and lost woman’s jewellery after she died

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The Local Government and Social Care Ombudsman upheld a complaint raised by a daughter over her mother’s care at Aria Court in March.

A care home in March “failed to provide a good standard of care” to a former resident, and lost some of their personal jewellery after they died. The Local Government and Social Care Ombudsman found that staff at Aria Court did not feed the woman in their care in the way they should have done, causing distress to her family.

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The Ombudsman upheld a complaint against Cambridgeshire County Council due to the failings of the commissioned care provider. The county council said it is working with the care provider to ensure steps are taken to reduce the risk of something similar happening again. The management at the care home has also since changed.

The Ombudsman report said the woman, referred to as Mrs X, moved into the care home in October 2024. It explained that she had dementia and was no longer able to speak or feed herself.

The report stated that Mrs X’s care plan explained that she needed one-to-one assistance to eat and drink, and that each hour she should be encouraged to drink. Her care plan also set out that when being fed she needed to be carefully positioned sitting up in her bed with pillows at her sides to support her.

However, Mrs X’s daughter, referred to as Ms B, raised concerns after visiting her mother and noticing that in the two hours she was there no staff came to check on her mother or offer her a drink as required. The following day Mrs X was admitted to hospital with dehydration and suspected sepsis.

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The family spoke about the issue with Mrs X’s social worker, who spoke to the team leader at the care home setting out the guidance for how to help Mrs X eat and drink when she was discharged. Mrs X was discharged back to the care home on October 29, but was readmitted to hospital the next day.

She later returned to the care home in November, where her family continued to notice ongoing problems with their mother’s care. The Ombudsman report said Ms B has photographic evidence of care workers trying to feed her mother with her head down, and said at times Ms B saw staff trying to feed Mrs X while she was lying on her side.

The report said Ms B raised these concerns with the care home. Mrs X’s social worker also went on to raise concerns, highlighting that they had noticed staff trying to feed Mrs X whilst she was in a “reclined side laying position” stressing that this was “unsafe”.

The care provider later replied to the social worker stating that staff were now making sure Mrs X was in the correct position before eating, and was being offered regular drinks. However, Ms B said that on a visit in December they found Mrs X “being fed on her side, head down” and that no one tried to offer her mother a drink while she was there.

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Ms B also claimed staff openly talking in front of her mother about the end of life medication they were giving her, and saw staff giving Mrs X large spoonfuls of medication and not waiting for her to swallow before “pushing” in another.

Ms B said she also saw staff filling out a 30 minute observation sheet prospectively, and later saw a care worker enter her mother’s room at 8pm and fill out the observation for 7.30pm, when she knew they had not been there, as she had been in her mother’s room at that time.

Mrs X died in January 2025. After she passed away her daughter said rings her mother had worn on her left hand were missing and that the care manager had not been able to find them.

The Ombudsman report said the care provider acknowledged it had not always responded to Ms B’s contacts, and agreed that sight charts had been completed retrospectively and apologised for this. The report also said the care provider had acknowledged some of Mrs X’s jewellery remained missing.

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After Ms B complained to the Ombudsman the issues were highlighted to the county council, which said it had not seen the complaint before, although the care provider was required to notify its contacts manager about any complaints.

The county council told the Ombudsman that the management at the care home had changed, and the home was also seeking to improve staff knowledge of the need to maintain proper records.

‘Family caused distress to see failings in mother’s care’

The Ombudsman report said: “There were concerns voiced by Ms B about Mrs X’s positioning for feeding from her readmission to the home in November. Despite the care plan and the discharge note from the hospital, care workers continued to try and feed Mrs X when she was poorly positioned.

“That was a potential breach of the regulations, it was not treating Mrs X with dignity, it failed to meet her nutritional needs properly and it was not appropriate for her needs. It caused Ms B and Mr X [Mrs X’s husband] significant distress to see it continuing.

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“The care provider acknowledges it failed to maintain records properly, or communicate properly with Mrs X’s family. That was also a potential breach of the regulations. Inaccurate records for one resident cast doubt on the entirety of the care provider’s recording system.

“The missing jewellery is a further distressing event for Ms B and Mr X. While it may not be possible for the care provider to trace that now, there should have been an accurate record of where it was.”

The Ombudsman said the county council needed to continue to review with the home’s current management the concerns about adherence to the guidance for caring for residents and how training can be provided.

It also said the authority should offer £500 each to Ms B and Mr X in recognition of the “distress they suffered witnessing the care provider’s failures to treat Mrs X correctly”.

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The Ombudsman also said a further £250 should be offered to Ms B in recognition of the time and trouble she had been through in making the complaint.

A spokesperson for the county council said: “We accept the findings of the Local Government and Social Care Ombudsman who has identified shortcomings in the service provided to this family and we are complying with all their recommendations.

“The care provider has acknowledged their responsibility for the issues and the council has actively worked with them to ensure that steps have been taken to reduce the risk of something similar happening again. A full update on progress towards this will be provided to the Ombudsman within the three-month period specified in the decision.”

Athena Care Homes (UK) Limited, which runs Aria Court, was contacted for comment.

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Piers Morgan Predicts Trump Will Become A ‘Lame Duck’ After 2026 Midterms

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Piers Morgan Predicts Trump Will Become A ‘Lame Duck’ After 2026 Midterms

Piers Morgan has forecasted that President Donald Trump will become “a lame duck president” if the Republican Party loses the House in the 2026 midterms.

On Monday’s episode of Piers Morgan Uncensored, the British broadcaster praised Trump for initiating a major shutdown of the US-Mexico border, then said that he was “going way too far” with the nationwide expansion of ICE raids.

“Whilst [Trump] did brilliantly in shutting down the southern border after the ridiculous hemorrhaging, sort of open border under [former President Joe] Biden, and whilst he was quite right in assessing that Americans, broadly speaking from all the polls, are happy for people who are in the country illegally, who then commit crimes unconnected to their status, to be deported, it’s the behavior of ICE on the streets of American cities and towns in going way too far with people who may have been in the country for 10 years, raised kids, got jobs, paid taxes, and so on, that is not supported by the American people,” Morgan said.

Morgan also predicted that Trump was “going to get the whiplash back from” the deadly ICE raids during the 2026 midterms.

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“[The Republicans are] gonna lose the House, and then he’ll become effectively, as everyone does in that scenario, a bit of a lame duck president,” Morgan said. “And if that happens, he’ll only have himself to blame for going too far with the way that ICE has been on the streets.”

This is not the first time Morgan has disagreed with the president. He also defended Puerto Rican rapper Bad Bunny’s Super Bowl halftime performance against criticism from Trump and his MAGA supporters. When Trump condemned the Grammy winner, an outspoken critic of the administration’s immigration crackdown, Morgan showed support for the musician in a Feb. 9 X post.

“Couldn’t disagree more, Mr President. I absolutely loved Bad Bunny’s halftime show. Amazing (best in Super Bowl history?) theatre/choreography, great energy, superbly confident performance, and a very welcome unifying message,” he wrote alongside a screenshot of Trump’s post.

Morgan then took another swipe at Trump, who complained about Bad Bunny predominantly performing in Spanish, adding, “Oh, and Spanish is 1st language for 50m+ Americans!”

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In a separate X post, Morgan clarified that he was still “friends” with Trump, adding, “I just disagree with him about a lot of things (and agree about others).”

Watch the Morgan commentary below:

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