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Amazon and UK government at odds over working from home

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Amazon and UK government at odds over working from home
BBC Montage Image: On the left side a man works from home at his desk, and pets a dog. On the right side a woman stands at her desk in an office environment, and passes a file through to the man working from home. A cat crosses the divide between the two images.BBC

They are two competing views on where desk-based employees work best.

Amazon is ordering its staff back to the office five days a week, just as the government is pushing for rights to flexible working – including working from home – to be strengthened.

The tech giant says employees will be able to better “invent, collaborate, and be connected”.

But just as the firm’s announcement became news, the UK government was linking flexibility to better performance and a more productive, loyal workforce.

Few are short of an opinion on how effective working from home is and for a government there are broader considerations such as how, for example, caring responsibilities are affected.

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But more than four years since the start of the pandemic, what does the evidence tell us about how we work best and is Amazon right to believe people being in the office full time will allow them to collaborate better?

Amazon’s fellow tech giant Microsoft studied its employees during the pandemic. It looked at the emails, calendars, instant messages and calls of 61,000 of its employees in the US during the first six months of 2020. The findings were published in Nature Human Behaviour.

The study indicated that, during Covid, remote workers tended to collaborate more with networks of colleagues they already had, and that they built fewer “bridges” between different networks.

There was also a drop in communication that happened in real time – meetings that would have happened in real life weren’t necessarily happening online. Instead, more emails and instant messages were sent.

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The authors suggested this may make it harder to convey and understand complex information.

Line chart showing the percentage of people aged 16 and over in Great Britain who said they had worked from home only, away from home only, or a mixture of both in the last week. In the year to September 2024, an average of 42% said they only travelled to work, 13% said they only worked from home, while 27% said they adopted a hybrid approach. The percentage reporting a hybrid working pattern has risen since 2021, while the percentage only working from home has dropped.

Amazon is among a number of companies telling employees to return to the office full-time

Microsoft’s was a data-led study. But what about human experience?

A 2020 survey by the Chartered Institute of Personnel and Development (CIPD) of 1,000 senior decision-makers in organisations found about a third struggled with “reduced staff interaction and cooperation”.

However, more than 40% of the managers said there was more collaboration when people were working from home.

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Greater collaboration is hard to object to, but equally it is no guarantee of productivity.

In 2010, China’s biggest travel agency CTrip tried something very new among staff in its airfare and hotel booking department.

Almost 250 staff were identified as potential home workers – they needed to be established at the company and have a proper home working set-up.

Around half that group started working from home. The other group stayed office-based.

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Researchers at Stanford University found the workers were 13% more productive when working from home – mainly because workers had fewer breaks and sick days, and they could take more calls because it was quieter.

Communication barriers

There was a particularly significant drop in staff quitting for non-managers, women, and people with long commutes, the researchers said.

However, those Chinese home-workers were seeing a bit of the office: they were spending one day a week among colleagues. It could be this brought some benefit – a separate study years later from researchers at Stanford suggested fully remote work can lead to a 10% drop in productivity compared with working in the office all the time.

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Barriers to communication, lack of mentoring for staff, problems building a work culture, and difficulties with self-motivation were all cited.

Amazon is not alone in telling employees to return to the office full-time.

Goldman Sachs chief executive David Solomon famously described working from home as an “aberration”. The US firm requires bankers to be in the office five days per week.

Rival US banks JPMorgan and Morgan Stanley have also backed workers returning to the office, whereas some banks in Europe have taken a softer approach.

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Elon Musk’s Tesla also requires employees to be in the office full time, leading to reports of problems finding space for them.

Another Musk company, SpaceX, brought in a policy requiring workers to return to the office full-time.

But it wasn’t without consequences: when it brought the policy in, SpaceX lost 15% of its senior-level employees, according to a study published earlier this year.

The pandemic changed work routines that were in many cases decades old.

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Linda Noble, now 62, from Barnsley, was used to putting on a suit and make-up. In 2020 she was a senior officer in local government, scrutinising governance in the fire service and the police service.

Then Covid struck and she was working from home.

“I loathed it. I missed the communication – going into work, someone would make you smile,” she says.

But with time, Ms Noble adjusted. She set up her home office and she thinks that before long she was twice as productive as previously – even if that was in part because of an inability to switch off.

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Many disabled people also believe working from home makes them more productive.

A 2023 study of 400 people suggested that disabled workers felt they had more autonomy and control when working from home, which led them to better manage their health and wellbeing, and 85% felt more productive.

Perhaps unsurprisingly, not all studies come to the same conclusions. Some suggest an improvement to physical health from working at home, others disagree. The same goes for mental health.

The wellbeing of staff was a key reason one UK business decided to get them back to the office as soon as possible after lockdown restrictions ended, according to one of its directors, Francis Ashcroft.

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Part of a team

He was chief executive of a large private UK children’s care services company. He says “some people were struggling with raised anxiety” and wanted to get back to the office “to be part of a team”.

Mr Ashcroft said there was “also a recognition that 80% of staff were at the coalface”, working in person in children’s homes and education, and so it was “right to come back” for reasons of fairness.

Although team members were collaborating online at 95% of what they had been, “coming back into the office added that 5% back”, he argues.

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“It brought a realness and a sense of belonging,” Mr Ashcroft says, adding that “when it comes to delivering a service, the teamwork was much better in the office”.

Despite this experience, an umbrella review of home working that examined a range of other studies concluded that, on the whole, working from home boosts how much workers can get done.

What difference there is in approach between the government and Amazon essentially boils down to whether or not some home working should be part of the mix, with Amazon believing it shouldn’t.

Linda Noble’s time solely working from home is over. She is just about to start a hybrid job. She’s attracted by the “balance” between working from home and office work.

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Reduce churn

According to the CIPD, benefits of hybrid working include “a better work/life balance, greater ability to focus with fewer distractions, more time for family and friends and wellbeing activity, saved commuting time and costs, plus higher levels of motivation and engagement.”

And it may be that this can reduce staff churn. A study published this year found that a Chinese firm that adopted hybrid working reduced the rate at which employees quit by a third.

From an employee perspective, the optimum time for hybrid working is three days in the office – this makes employees most engaged, according to a Gallup survey of US workers, although it also says there is “no one-size-fits-all”.

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In the UK, the number of people exclusively working from home is falling. But, crucially, hybrid working is continuing to rise, running at 27% of the working population.

Gallup says that despite highly publicised moves by firms to get employees back in the office, the underlying trend is that the future of office work is hybrid.

This tallies with the position of the UK government, which is clear that it believes the potential to work at home drives up productivity.

The calculation by Amazon appears to be that what evidence there is for increased productivity among employees who work in part from home fails to capture the particulars of how they operate.

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Explosion at Iran coal mine kills at least 33

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A gas explosion at a coal mine in southeastern Iran has killed at least 33 people and about 20 others are believed to be trapped underground, state media reported on Sunday.

The death toll could be higher as local media, including the semi-official Tasnim news agency which is affiliated with the elite Revolutionary Guards, have reported a figure of 51 killed.

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The blast, thought to have been caused by a sudden release of methane gas that then triggered a chain reaction, occurred on Saturday evening in one of the mine’s tunnels.

The incident happened as 69 miners were working in two sections of the privately owned mine operated by Madanjoo company in Tabas, a desert town about 540km south-east of Tehran.

Rescue efforts have been hampered by dangerously high levels of methane gas, with emergency services struggling to reach affected areas almost 500 metres underground. The concentration of methane remains a critical obstacle, preventing further entry into the mine, state television reported.

Iran’s President Masoud Pezeshkian, before he departed for the UN General Assembly in New York, ordered ministries to dispatch additional rescue teams to the site. Iran’s judiciary has also launched a full investigation into the incident, vowing to hold those responsible accountable.

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Map showing the location of Tabas mine in Iran

The Tabas mine is one of the largest coal mining operations in Iran, a country rich in natural resources but whose mining sector has been stunted by a lack of foreign investment, largely due to US-imposed sanctions.

Saeed Samadi, secretary of the country’s coal association, told local media that coal mines generally suffered from inadequate equipment and he criticised the government for not allocating any budget for mine safety since last year.

However, he added that the Tabas mine had high compliance with technical and safety standards, having received no safety warnings in the past 20 years and importing top-quality equipment.

“It is too early to draw conclusions about the incident, but my 30 years of experience suggest that a sudden gas explosion is likely the cause of this large-scale incident,” he said.

“The Tabas mine accident appears to have occurred above the workers in one of the workshops and the explosion was so extensive that it resulted in a high number of fatalities, including the death of the mine’s safety manager.”

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Previous major mining incidents in Iran include a similar coal mine explosion in 2017 that claimed the lives of at least 42 people.

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Why Europe needs a foreign economic policy

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All foreign policy is in part economic. Most economic policy is also of geostrategic import. These basic facts are well appreciated in Washington and Beijing. Not so in the capitals of Europe.

That is why, of the numerous thoughtful proposals in Mario Draghi’s report on European productivity, none is as intriguing or potentially far reaching as his call for a European “foreign economic policy”. The very realisation that none exists is a step forward.

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What would it mean for the EU to have one? Most obviously, that even domestic economic policy would be made in light of geostrategic goals. Draghi explains such policy as “statecraft . . . to co-ordinate preferential trade agreements and direct investment with resource-rich nations, build up stockpiles in selected critical areas, and create industrial partnerships to secure the supply chain of key technologies”.

The need for such statecraft goes much further than Draghi’s focus on securing critical resources, to green industrial policies broadly and beyond.

For example, the EU’s new carbon tariffs have incentivised other jurisdictions to adopt carbon-pricing schemes of their own. Yet this effect, very much in the EU’s interest, is an afterthought rather than the policy’s principal purpose. (That was to prevent green European industry from being undercut by carbon-intensive imports.) It was more happy coincidence than statecraft.

New EU rulemaking on supply-chain sustainability (over deforestation, for example) has caused diplomatic frictions, with trade partners seeing it as protectionist. This caught Europeans unawares — something a foreign policy perspective could have avoided.

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The point is not that such a perspective would or should have tempered the pursuit of domestic goals. On the contrary, placing geostrategic considerations at the centre of domestic economic decision-making would more often than not raise the level of ambition.

Take the European Central Bank’s work on a digital euro. It has largely focused on effects on the Eurozone’s domestic monetary system — which has led to a consensus on tight limits on the digital euro amounts anyone could hold to protect legacy banks’ business models. A foreign policy perspective would lift the euro’s international role and the strategic advantages it could bring. It would thus emphasise that letting foreign users hold ample digital euros easily would encourage euro invoicing in international trade, and tie other economies more strongly to the EU’s.

Similarly, a foreign policy perspective would inject much-needed urgency into the projects to unify EU banking and financial markets. National divisions sap Europe’s collective economic strength and increase its dependencies on other countries.

The issue of decarbonising Europe’s car fleet is where an EU foreign economic policy approach is most starkly needed. It should be obvious that EU countries need both a larger inflow of Chinese electric vehicles in the cheaper segment and also a sufficiently large domestic market for EU carmakers to confidently make the investments necessary to ramp up their own EV production capacity.

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This requires a combination of policies: a managed openness to Chinese imports, a much stronger tilt of consumer subsidy and procurement policies towards EU-produced EVs, and an overall quantitative judgment of how much of each is optimal. Crucially, that judgment must be explicitly calibrated against what Beijing is willing to do in return. The obvious asks are for China to use more of its soaring EV production capacity itself and reduce its complicity in Russia’s egregious violation of Ukraine’s sovereignty.

Such joined-up policymaking is only possible if foreign policy and domestic economic and industrial policy are made as one. Simply put, that means Kaja Kallas — the EU’s incoming top foreign policy official — must be involved in decisions about taxation of corporate vehicles, and decision-making on EU’s capital markets and banking union must keep foreign ministers in the loop.

The structure of the EU discourages that. Commission president Ursula von der Leyen has tried to overcome this through an extreme centralisation of decision-making, but that is politically unsustainable outside the most acute crises. The make-up of her new commission suggests a welcome attempt to institutionalise joined-up thinking.

But that leaves national leaders who ultimately hold the most power in the EU. Realising an EU foreign economic policy requires enough national leaders to jointly make economic policy with collective strategic goals in mind. Europe will become strong in national capitals or not at all.

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martin.sandbu@ft.com

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Fed’s high-rates era handed $1tn windfall to US banks

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US banks made a $1tn windfall from the Federal Reserve’s two-and-a-half-year era of high interest rates, an analysis of official data by the Financial Times has found.

Lenders got higher yields for their deposits at the Fed but kept rates lower for many savers, the review of Federal Deposit Insurance Corporation data showed. The boost to the US’s more than 4,000 banks has helped pad out profit margins.

While rates on some savings accounts were raised in line with the Fed’s target of more than 5 per cent, the vast majority of depositors, especially those at the largest banks, such as JPMorgan Chase and Bank of America, got far less.

At the end of the second quarter, the average US bank was paying its depositors interest at the annual rate of just 2.2 per cent, according to regulatory data that includes accounts that do not pay interest at all. This is higher than the 0.2 per cent they paid two years ago but far lower than the Fed’s 5.5 per cent overnight rate that the banks themselves can get.

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At JPMorgan and Bank of America, annual deposit costs were 1.5 per cent and 1.7 per cent, respectively, according to this data.

Those lower payments to depositors generated $1.1tn in excess interest revenue for the banks, or about half of the total dollars banks brought in during that time, according to the FT’s calculations.

This is in sharp contrast to Europe, where some governments imposed windfall taxes on banks which benefited from higher interest rates.

The Fed tightened its main policy rate this week, cutting by half a percentage point. Some US banks sought to pass the cuts on to depositors as quickly as possible, a move that would shore up their margins.

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Hours before the Fed rate cut on Wednesday, Citi told its employees at its private bank, whose wealthy clients typically receive preferential rates, that if the US central bank were to cut rates by half a percentage point the bank would do the same to its rate on accounts paying 5 per cent or more, according to a person familiar with the matter.

At JPMorgan, bankers have been told that clients with $10mn in cash or above would see their savings rates cut by 50bp and future cuts would move in lockstep with the Fed’s actions, people familiar with the matter said.

Because of the Fed’s rate cut, banks will “certainly” have “the ability to reduce deposit costs”, said Chris McGratty, head of US bank research at KBW. “The degree of aggressiveness will, I think, vary bank to bank.”

JPMorgan said the bank aimed to ensure a fair and competitive rate. Citi declined to comment. Bank of America declined to comment.

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A report earlier this year from the Risk Management Association compared banks to petrol stations, which are typically quick to raise prices and slow to cut them. Banks, by contrast, are slow to raise the rates they offer on deposits and savings accounts but quick to cut them.

When the Fed began to tighten monetary policy in March 2022 many analysts predicted that competition from new financial technology companies and the growing ease with which consumers can move cash would force banks to dole out a greater share of the higher rates to their depositors.

But the FT’s calculations show that they were able to hold on to much of the benefit — although slightly less than in previous Fed tightening cycles.

The failure of Silicon Valley Bank and others in early 2023 forced many mid-sized and smaller banks to raise their rates in order to keep depositors from fleeing. Larger banks saw an influx of cash during the flight for safety, allowing them to delay the need to match higher rates elsewhere.

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Overall US banks captured about two-thirds of the benefit of the Fed’s higher interest rates from March 2022 until the middle of this year, according to the FT’s calculations based on the latest data available. They paid depositors nearly $600bn in interest.

The last time the Fed raised interest rates, from early 2016 to until early 2019, US banks captured 77 per cent of the benefit.

Although the Fed has now begun to loosen monetary policy, bank stocks reacted positively on Thursday as investors bet that lower rates and a relatively healthy economy would create more demand for borrowing and boost investment banking dealmaking activity.

Nonetheless, the highest interest rates in more than a generation have pushed more money than ever, nearly $3tn, into certificates of deposit, which typically pay the highest rate of any bank deposits and also cannot be changed overnight.

As that money becomes unlocked, banks will be able to adjust their rates down, but not before, analysts said.

“It will be a slow grind down,” said Scott Hildenbrand, chief balance sheet strategist at Piper Sandler.

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How resilient is the US consumer?

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Market Questions is the FT’s guide to the week ahead

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Spain accused of helping Venezuela push opposition leader into exile

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Spain has been heavily criticised for allegedly facilitating the exile of Venezuela’s main opposition presidential candidate, who under Spanish diplomatic protection was pressured into signing a document recognising President Nicolás Maduro’s victory.

Edmundo González, a former Venezuelan diplomat who the opposition says won the July election, left Caracas on September 7 to seek political asylum in Spain after spending weeks in hiding to dodge arrest. His departure dealt a major blow to the opposition, which had vowed to install González as president when Maduro’s current term ends in January.

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Maduro has launched a sweeping crackdown since the election, in which he claimed to have won a third term in a result recognised by Russia, China, Iran and North Korea but not the west. The opposition has produced copies of about 80 per cent of the official tally sheets to prove that González trounced Maduro and the US has backed the claim.

González, who is 75 and has health problems, said this week that he was forced to sign under duress a letter recognising Maduro’s victory as a condition for being allowed to leave Venezuela.

Maduro’s government later published what it said were photographs of González signing the document inside Spain’s embassy residence in Caracas during a meeting with Maduro’s top political fixer Jorge Rodríguez and his sister Delcy, who is vice-president. The Spanish ambassador to Venezuela, Ramón Santos, was also present.

González with Spain’s conservative opposition leader Alberto Nuñez Feijóo in Madrid last week
González, left, with Spain’s conservative opposition leader Alberto Nuñez Feijóo in Madrid last week. Feijóo said Spanish diplomacy ‘cannot be at the service of a dictatorial regime’ © ZIPI/EPA/Shutterstock

Spain’s conservative opposition leader Alberto Nuñez Feijóo has called for the resignation of Spanish foreign minister José Manuel Albares and the ambassador over the affair, saying Spanish diplomacy “cannot be at the service of a dictatorial regime”.

A senior Brazilian government official told the Financial Times that the Rodríguez siblings visited the residence to put pressure on González, which was something that “never should have been allowed”.

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“Maduro pushed [González] out of the country through intimidation and . . . the Spanish state was the main facilitator,” the official said. “They have to explain what they did and be held accountable.”

The Spanish government rejects allegations that it had a role in forcing González out of the country and insists it had sought to ensure the opposition leader’s security and had been responding to his asylum request.

González had sheltered safely for almost five weeks in the Dutch embassy residence after the election but was only visited by the Rodríguez duo after moving to the Spanish residence.

González became depressed when he realised, about three weeks after the election, that the Maduro government was not going to collapse, and that he would either have to remain indefinitely under diplomatic protection in Venezuela or seek asylum abroad, according to a person close to the opposition.

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Around this time he spoke to José Luis Rodríguez Zapatero, a socialist former Spanish premier close to Maduro’s government, who was a key figure in brokering the agreement that led to González’s departure, the person told the FT.

The Brazilian official said he understood that Zapatero had discussed the plan to exile González to Spain with the Rodríguez pair “and helped implement it”. Zapatero could not be reached for comment.

González meeting at the Spanish diplomatic residence in Caracas

González was transferred to the Spanish embassy residence on September 5 believing that he would receive asylum in Spain, with the final details to be worked out with the ambassador. In the event, two days of negotiations ensued, during which the Rodríguez pair appeared in person with a document for González to sign.

Albares told reporters in Brussels on Thursday that his government had not invited anyone to visit González at the ambassador’s residence and “did not take part in any negotiation of any document”. The ambassador was present during the talks and appeared in the photographs because the residence only had one reception room, he added.

Christopher Sabatini, a Latin America expert at Chatham House, said the signature under such circumstances “violates the very notion of diplomatic asylum, making the Spanish government complicit in the Maduro government’s electoral theft and repression”.

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In a statement on Thursday that was intended to calm the storm, González thanked Spain for its support and said: “I was not coerced either by the Spanish government or by the Spanish ambassador to Venezuela, Ramón Santos.” A Venezuelan opposition source in contact with González said he made the statement after an urgent request by Albares.

Venezuela’s government has attempted to exploit González’s departure as a propaganda coup, painting him as weak and cowardly. Jorge Rodríguez brandished a copy of the González document at a news conference on Thursday, describing it as “nothing other than a capitulation”.

Mocking González’s claim that he signed under duress, Rodríguez played excerpts of an audio recording that he said showed a convivial atmosphere with discussions lubricated by whisky. González said the meeting had been photographed and recorded without his permission.

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“They showed up with a document that I would have to sign to allow my departure from the country,” González said. “In other words, either I signed or I would face consequences. There were some very tense hours of coercion, blackmail and pressure.”

Ryan Berg, director of the Americas programme at Washington think-tank CSIS, said: “The available evidence appears to suggest Spain played a role in enabling Edmundo González’s forced exile by the regime — a huge blow to Venezuelans who have hoped for change and voted for him.”

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African economies show high potential for digital asset adoption

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African economies show high potential for digital asset adoption


South Africa emerges as a leading digital asset hub, driving growth in crypto with proactive regulations and expanding platforms like VALR.



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