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The revolutionary impact of GPT chat

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The revolutionary impact of GPT chat

In the ever-evolving digital age, customer service has become a crucial aspect of achieving business success. The development of blockchain technology has revolutionised numerous industries and now, with the advent of different artificial intelligences, especially GPT (Generative Pre-trained Transformer) Chat, customer service is undergoing a significant transformation. In this article, we will explore 5 ways in which GPT Chat is positively impacting the customer experience and how companies in different industries can leverage this innovative technology to deliver exceptional experiences and maximize their performance.


1. The power of intelligent automation


GPT Chat, thanks to its natural language understanding capabilities, enables companies to automate part of their customer care, providing fast and accurate responses to common customer queries.


This intelligent automation not only streamlines the customer service process but also saves the company valuable time and resources. By freeing customer service staff from repetitive and simple tasks, they can devote more time and effort to more complex and personalised cases, providing a more complete and quality service.

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In addition, GPT Chat can constantly learn and improve through the analysis of customer interactions. This means that, as it is used, the system becomes more intelligent and accurate in generating responses, adapting better and better to customer needs and preferences.


The intelligent automation provided by GPT Chat not only optimises the operational efficiency of companies but also elevates the customer experience. By receiving fast and accurate responses to their queries, customers feel that they are served in an agile and efficient manner, which improves their satisfaction and brand loyalty.


2. Personalisation and empathy


GPT Chat stands out for its ability to uniquely adapt to each customer’s tone and conversational style, thus providing a highly personalised and approachable experience. This means that the responses generated by GPT Chat are not standard or impersonal but are specifically designed to meet the individual needs and preferences of each customer.

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Additionally to adapting to each customer’s style, GPT Chat can also use neuromarketing techniques to generate responses that generate empathy and emotional connection with customers. This personalisation and empathy capability of GPT Chat not only impacts the customer experience but can also influence customer loyalty to the company. By receiving personalized, close and empathetic responses, customers feel valued and cared for individually, which strengthens their bond with the brand and increases the likelihood of recommending it to others.


3. 24/7 availability


One of the great advantages that GPT Chat offers companies in the customer service area is its constant availability, 24 hours a day, 7 days a week. This feature is extremely valuable since it allows for providing support and attention to customers at any time, even outside traditional working hours.


Therefore, GPT Chat becomes an invaluable ally. Being available 24 hours a day, 7 days a week, GPT Chat can meet customer needs in real-time, regardless of the time or day.

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This constant availability not only generates a sense of security and confidence in customers, but also significantly enhances their experience. Knowing that they can count on GPT Chat at any time gives them peace of mind and allows them to resolve their concerns quickly and efficiently.


Furthermore, the 24/7 availability of GPT Chat has a positive impact on business productivity and efficiency. By providing constant support to customers, wait times are reduced and problem resolution is streamlined.


4. Resource savings 


One of the most beneficial aspects that GPT Chat offers companies in the customer service area is its ability to generate significant resource savings. This feature is especially valuable, since it allows optimizing the use of available resources, both in terms of time and personnel.

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By automating part of the customer service, GPT Chat provides quick responses to common and recurring queries. This means that customer service staff can devote their time and effort to more complex and personalised cases where specialised human intervention is required.


5. Data analysis and feedback


One of the most outstanding benefits that GPT Chat offers companies in the customer service area is its ability to collect data and provide valuable feedback. This allows companies to obtain accurate and relevant information about customer interactions, which is essential to improve and optimise their customer service strategy.


GPT Chat records and analyzes conversations, identifying patterns, trends and specific customer needs. This collected data is a gold mine regarding analytics, providing valuable insights into customer preferences, concerns and expectations. By detecting recurring patterns of queries or problems, companies can take proactive steps to address them and prevent future recurrence. 

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The data analysis and feedback provided by GPT Chat also enable companies to measure and monitor their customer service performance. By analysing key metrics such as response time, problem resolution rate and customer satisfaction, companies can evaluate the effectiveness of their strategies and make data-driven improvements.


Final thoughts …


The advent of artificial intelligence, such as GPT Chat, is a powerful tool that has revolutionised many industries in unimaginable ways, and customer service is no exception. Its capacity for intelligent automation, personalisation and empathy, constant availability and data analytics allows businesses to deliver exceptional experiences, maximise their performance and build strong relationships with their customers. By leveraging this innovative technology, companies can leverage customer service and stand out in a highly competitive marketplace. 


GPT Chat has become a strategic ally for companies, enabling them to meet their customers’ needs in an agile and effective way, while optimising their resources and gaining valuable insights from data analysis. This customer-centric approach, supported by artificial intelligence, is transforming how customer service is approached, generating impactful results in customer satisfaction, brand loyalty and business success. Companies that embrace this cutting-edge technology have the opportunity to differentiate themselves, establish emotional connections with their customers and position themselves as leaders in their industry. In short, GPT Chat is a catalyst for positive change in customer service, providing new possibilities and unlimited potential for companies looking to deliver exceptional experiences and achieve sustainable success.

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Crypto World

CNBC World’s Top Fintech Companies 2026: Apply now

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CNBC World's Top Fintech Companies 2026: Apply now

A person using a laptop and mobile phone.

Tom Werner | Digitalvision | Getty Images

Applications are now open for the fourth edition of CNBC’s World’s Top Fintech Companies list, produced in partnership with market research firm Statista.

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Each year, CNBC and Statista chart the top fintech players from around the world, ranging from startups to Big Tech names, across segments including payments, wealth technology, insurance and more. 

Last year’s iteration included heavyweights such as Mastercard, Stripe and Visa, as well as many newer scaleups. Credit rewards company Bilt, payments upstart TerraPay and insurance platform Entsia made their debuts on the list. 

The World’s Top Fintech Companies has been expanded this year, with regulation tech — companies helping others meet their financial regulatory obligations — becoming its own segment.

Over the years, fintech has progressed from a high-growth challenger segment to a core part of the global financial system, helped by a Covid-fueled race to digitize. Artificial intelligence has spurred the sector further, and has been tipped as a source of transformative change.

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The global fintech market attracted $44.7 billion in investment across over 2,200 deals in the first half of 2025, according to the most recent report by KPMG, although this was lower than the $54.2 billion investment seen over the six months prior.

How to apply

Companies can submit their information for consideration by clicking here. Developing innovative, technology-based financial products and services should be the core business of nominees. 

The form, hosted by Statista, includes questions about a company’s business model and certain key performance indicators, including revenue growth and employee headcount. 

You can read more about the research project and methodology here.

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The deadline for submissions is April 24, 2026.

For questions about the list or assistance with the form, please email Statista: topfintechs@statista.com.

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ETH Falls To $1.8K As Bearish Data Spooks Investors

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ETH Falls To $1.8K As Bearish Data Spooks Investors

Key takeaways:

  • ETH futures liquidations reached $224 million after a 9% price drop, while the network’s onchain activity fell to a 12-month low.

  • ETH’s high correlation with Bitcoin and massive outflows from exchange-traded funds suggest further downside risk for Ether price.

Ether (ETH) plunged to $1,800 on Tuesday, wiping out $224 million in leveraged bullish positions over 48 hours. This 14% price slide over the last 10 days has left top traders defensive. Options and futures data, sluggish onchain activity, and steady outflows from Ether spot exchange-traded funds (ETFs) all point to a shaky floor at $1,800.

ETH options put-to-call volume premium at Deribit. Source: laevitas.ch

After demand for put (sell) and call (buy) options stayed fairly balanced from Monday through Saturday, things shifted quickly on Tuesday. The ETH put-to-call volume premium jumped to 2.2x, showing a sudden scramble for downside protection. While some might have sold puts to bet on a price bounce, the broader market seems to be bracing for more volatility.

ETH 30-day options delta skew (put-call) at Deribit. Source: laevitas.ch

The options delta skew (put-call) sat at 18% on Tuesday, meaning puts were trading at a clear premium. This lopsided demand shows that hedging is the priority right now. There is a real lack of confidence here, even with ETH sitting 63% below its all-time high. A lot of this frustration comes down to some pretty weak onchain numbers.

Ethereum network TVL & weekly chain fees, USD. Source: DefiLlama

The total value locked (TVL) on Ethereum has slipped to $51 billion, which is the lowest level seen since May 2025. With fewer deposits hitting decentralized applications (DApps), network fees have taken a hit to $13.7 million over the last 30 days. That is a far cry from the $33 million average seen in late 2025. Traders are worried that ETH demand for data processing won’t return anytime soon.

Even though it was expected, the recent $7 million in ETH sales linked to Ethereum co-founder Vitalik Buterin haven’t helped the mood. The Ethereum co-founder earmarked ETH 16,384 of his personal holdings in January as donations to fund privacy-focused technologies, open source hardware and secure, verifiable software systems. Still, the optics of the move added another layer of bearish pressure to an already shaky week.

Outflows from Ether ETFs have only made things worse for investor sentiment. Usually, this kind of movement means institutional players are losing interest.

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Related: Longest Ether dip since 2022 ignored by whales–What’s next for ETH?

US-listed Ether ETFs’ daily net flows, USD. Source: Farside Investors

The US-listed Ether ETFs have seen $405 million in net outflows since Feb. 11, which has pushed total assets under management down to $12.4 billion. This shift happened right as gold prices climbed above $5,150. In fact, gold ETFs pulled in $822 million in the week ending Feb. 20, according to gold.org. 

Ether’s weak onchain and derivatives data is not a guaranteed death sentence. However, the fact that whales and market makers seem to be bracing for more downside definitely fuels the bearish mood. Ether’s price is also stuck to Bitcoin (BTC) right now as the assets’ 20-day correlation has stayed above 95% for the last three weeks.

The ETH drop to $1,800 has created a bit of a loop, where traders are still guessing at what is really driving this crypto bear market. That uncertainty is forcing traders to sell at a loss, and the situation may not change while professional traders display fear. Until those derivatives metrics stabilize, the odds of ETH sliding further are still on the table.