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Banks could hold the key to closing the advice gap — and you have nothing to fear

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Banks could hold the key to closing the advice gap — and you have nothing to fear
Dan Cooper – Illustration by Dan Murrell

How do we close the advice gap?

That’s the million-dollar question I’ve heard debated time and again since I joined Money Marketing.

The consensus is that artificial intelligence and the introduction of new technology will free up advisers’ time and enable them to take on and serve more clients.

But could it be the banks that hold the key to closing the gap?

After the Retail Distribution Review was introduced in 2012, most UK banks stopped offering financial advice to all but their wealthiest clients. This was mainly due to the higher risks and costs now involved.

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If this means that more people can get access to financial advice, it’s not necessarily a bad thing, says Ball

Their departure created a big opportunity for Hargreaves Lansdown, St James’s Place and other wealth managers. But the tide could now be turning.

In August, HSBC announced plans to double its assets under management to £100bn and become one of the top-five wealth managers in the UK in the next five years.

“In order to fulfil this vision, we are growing our national team of wealth advisers and relationship managers at scale,” it said.

But it’s not just HSBC. Barclays and Lloyds have also made moves back into wealth management. And, according to two experts, that can only be a good thing.

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Mass-affluent market

Many advice firms no longer touch anyone with less than £250,000 in assets because it is not profitable for them to do so.

So, could banks help solve the problem? Hoxton Wealth chief executive Chris Ball believes so.

We should embrace the banks with open arms if we really want to close the advice gap

“These banks are focusing on the ‘mass affluent’ market — as in people with £75,000 to £250,000 in deposits,” he says. “There’s a massive opportunity here, because this group of clients need advice nearly as much as the ultra-high-net-worth individuals do.”

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NextWealth managing director Heather Hopkins agrees.

“NextWealth research shows that the average portfolio size for financial advice firms is over £400,000. There is a huge, untapped market out there,” she says.

“One of the challenges we face as a nation is that people don’t seek out advice. The more firms that shout about the value and availability of advice, the more people will seek it out.”

The resurgence of the banks may put some wealth managers’ noses out of joint, but Hopkins says they needn’t worry.

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Many advice firms no longer touch anyone with less than £250,000 in assets

“Demand for advice far outstrips supply, so I don’t see banks competing with traditional wealth managers.”

Ball agrees that banks do not pose a threat.

“If it means that more people can get access to financial advice because the banks make it cheaper to do so, I don’t necessarily see that as a bad thing.

“As a profession, we should really focus on the positives of what we are doing and not the negatives of what the banks are doing.”

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Independence

Ball thinks the banks will have tied products, and “a lot of it will be around product sales rather than giving proper, holistic financial planning”.

The resurgence of the banks may put some wealth managers’ noses out of joint, but Hopkins says they needn’t worry

Therefore, his message to wealth managers is simple: “Keep doing what you’re doing — giving great, independent financial advice. That independence bit, I think, will be key.”

The Lang Cat consulting director Mike Barrett agrees.

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“For these types of services, advice is rarely the product. It’s about the banks wanting to sell more of their own funds.

“As a consequence, the vast majority of the advice profession should have nothing to fear from these offerings.”

When I spoke to the FCA’s Nick Hulme, head of advisers, wealth and pensions, he told me the regulator was open to banks entering the sector.

“Financial advisers can do their bit — they are already active in the market and very knowledgeable.

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It’s not just HSBC — Barclays and Lloyds have also made moves back into wealth management

“If there are other players that are going to come in to help reduce that advice gap, which this country really needs, then we’re agnostic to who that is.”

Hulme added that the regulator was “absolutely on board and behind anyone with the right intentions and motives”.

As for an old friend we haven’t seen for a while, we should embrace the banks with open arms if we really want to close the advice gap.

Dan Cooper is news editor

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This article featured in the November 2024 edition of Money Marketing

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Asda, Primark, Sainsbury’s and M&S bosses issue urgent warning for shoppers as there’s ‘no magic money tree’

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Now self-checkouts for RETURNS appear at major supermarket in first-of-its kind trial

BOSSES of major retailers including Asda, Primark, Sainsbury’s and M&S have issued an urgent price rise warning.

Shoppers have been told to expect price increases after Chancellor Rachel Reeves announced a hike in employers’ National Insurance costs in last week’s Budget.

Retailers have warned that shoppers will face higher prices at the checkout

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Retailers have warned that shoppers will face higher prices at the checkout

Retailers have said the tax raid will cost them millions of pounds and mean they have to look at cutting costs and rising prices.

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Asda chairman Stuart Rose said the increase would cost the supermarket giant £100million, and inevitably lead to price increases at the checkout.

He explained: “You cannot absorb £100milion of cost. We don’t have a magic money tree in Leeds.”

The price rise warning followed that by Sainsbury’s chief executive Simon Roberts, who said the supermarket “just didn’t have the capacity to absorb this level of unexpected cost inflation”.

Mr Roberts predicted the National Insurance hike would cost the business £140million and added that it would “feed through into higher inflation”.

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Wetherspoon boss Tim Martin said the pub giant would aim to remain competitive on pricing, but would see its tax bill rise by two-thirds next year.

Martin said: “Cost inflation, which had surged to high levels in 2022, gradually diminished over the subsequent two years.

“However, it has now significantly increased again following the Budget.

“All hospitality businesses, we believe, plan to increase prices, as a result.

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Wetherspoon will, as always, make every attempt to stay as competitive as possible.”

Four ways to save money at M&S

The pub giant predicted tax and business costs would increase by approximately £60million over the next year, including an estimated 67% rise in National Insurance contributions.

Wetherspoon’s warning on prices comes as M&S chief executive Stuart Machin also cautioned it was looking at a £120millin hit.

The retailer, which had reported a 20% increase in half-year profits, also said it would do “everything we can” to avoid passing on the extra burden to customers through price hikes.

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The chief executive of Primark’s parent company Associated British Foods, George Weston, said he felt “the weight of tax rises” in the Budget was falling on the UK high street.

He said the company’s National Insurance bill would rise by “tens of millions” of pounds, but it would try to “hold prices”.

While Weston said Primark would not immediately look to price increases, he added that the increase in costs would prevent it from cutting prices as quickly as it would have hoped.

In the Budget, Rachel Reeves hiked the employer rate of National Insurance from 13.8% to 15%.

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She also announced a reduction to the threshold at which businesses start paying NI contributions from £9,100 to £5,000.

It’s estimated that the move will raise £25billion – the equivalent of around £800 per employee for each firm.

Businesses were quick to warn that the increased financial burden would lead to higher operating costs, which may ultimately be passed on to consumers through price rises.

In the aftermath of the Budget Reeves also conceded that hard-working employees will be affected by their bosses playing more National Insurance.

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What is the UK’s cheapest supermarket?

WE’RE all looking for ways to save on our supermarket shops. But which store should you go to if you’re on a strict budget?

According to Which?, who compare thousands of prices at the top eight UK supermarkets – Aldi, Asda, Lidl, Morrisons, Ocado, Sainsbury’s, Tesco and Waitrose – every month, there’s one place that outweighs the rest in terms of being budget-friendly.

In April 2024, Aldi was at the top of the list, with Which? comparing 67 popular groceries costing an average of £112.90.

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Lidl isn’t far behind, at £115.23, followed by Asda in third place with a bill of £126.98.

Tesco was next, at £128.17, while Sainsbury’s rounded out the top five with £131.02.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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Rightmove reports ‘softer’ than expected activity on new build homes

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Murdoch’s REA ups Rightmove offer to £6.2bn

While Rightmove’s new homes developer partners are encouraged by the government policy support, new build activity remains softer than last year.

The post Rightmove reports ‘softer’ than expected activity on new build homes appeared first on Property Week.

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Sesame Bankhall acquires strategic stake in mortgage broker

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7IM buys Rockhold Asset Management

Sesame Bankhall Group (SBG) has acquired a strategic stake in New Homes Mortgage Services (NHMS) LLP.

NHMS is the largest appointed representative mortgage and protection firm in SBG’s Sesame Network, of which it has been a member for almost 30 years.

The deal sees SBG acquire a significant stake in the 40-adviser strong business, with the option to increase the shareholding in the future.

This is the first advice firm investment since SBG launched its new business growth strategy under CEO Richard Harrison earlier this year.

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The Cannock-based NHMS is a mortgage and protection advisory business specialising in the new build market.

It has 40 advisers and 80 employees and looks after the needs of 45,000 clients, with over £760m of mortgage lending and £1.4m of protection premiums annually.

While Richard Harrison will join the NHMS Board, the management team will remain unchanged, as will the roles and responsibilities of employees.

The news follows the recent announcement of a new strategic partnership between SBG’s PMS Mortgage Club and Bankhall businesses and intermediary platform Acre to jointly invest and create bespoke technology solutions for the Directly Authorised (DA) adviser market.

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Harrison said: “The investment in New Homes Mortgage Services is a significant step in our own journey and a clear indication of our ambitious business strategy and commitment to grow and develop our adviser network and the wider Group, through both organic growth and investment in like-minded adviser businesses.

NHMS managing director, Stewart Bartle, added: “We have ambitious plans to grow the business, and this was a natural next step in our journey to enable us to do that.

“From day one, it was clear that Sesame Bankhall Group’s own adviser-led growth strategy and vision matched ours, making them the perfect partner to support our long-term aim to become the UK’s largest mortgage broker, helping more people to achieve their home ownership goals.”

Sesame Bankhall Group is wholly owned by Aviva and provides support services to financial advisers across the UK. It is currently home to over 10,000 advisers.

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Sainsbury’s issues major update on Argos store closure plans as nine more branches to disappear from the high street

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Sainsbury's issues major update on Argos store closure plans as nine more branches to disappear from the high street

SAINSBURY’S has issued a major update regarding the closure of more Argos stores.

The supermarket chain, which owns Argos, plans to shut nine more standalone locations in the upcoming financial year. 

Argos has already closed dozens of stores over the last two years

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Argos has already closed dozens of stores over the last two yearsCredit: Getty

This move is part of an ongoing strategy to transition the brand’s presence from traditional high street stores to integrated concessions within Sainsbury’s supermarkets.

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It comes as Sainsbury’s interim results released yesterday showed sales at Argos slipped by 5% in the 28 weeks to September 14.

Sainsbury’s general merchandise and clothing sales also declined by 1.5% during this period.

Argos’ owner added: “For the full financial year we expect to open 13 Argos stores within Sainsbury’s and close nine standalone stores.”

Sainsbury’s has not yet disclosed the locations of the next round of Argos store closures.

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The company also stated that it has not yet informed employees at the stores that will be affected.

A spokesperson for Argos told The Sun: “The transformation of our Argos store and distribution network has been progressing at pace for several years now, improving availability, convenience and service for customers.”

“As part of this, we are continuing to open new Argos stores and collection points in many of our Sainsbury’s supermarkets, enabling customers to purchase thousands of technology, home and toy products from Argos while picking up their groceries.”

Argos has closed dozens of stores over the last two years.

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Since March 2023, Sainsbury’s has reduced the number of standalone Argos stores by 72, down to 213 from 385.

However, it has increased the number of Argos stores within Sainsbury’s supermarkets by 22 – from 424 to 446.

The most recent closure occurred on October 17, when the Argos store in Plymouth city centre permanently shut its doors.

Before this, the Argos store in Greenock, Inverclyde, unexpectedly ceased operations on September 14.

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Last year all 34 Argos stores in the Republic of Ireland were shut down.

The company blamed the closure of the stores on the investment required to develop and modernise the Irish part of its business as “not viable”.

HISTORY OF ARGOS

FOUNDED in 1972 by Richard Tompkins, Argos revolutionised the British retail landscape with its unique catalogue-based shopping model.

The first store opened in Canterbury, Kent and quickly expanded, becoming a household name.

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Customers could browse the extensive Argos catalogue, fill out a purchase slip, and collect their items from the in-store collection point.

The retailer was sold to British American Tobacco Industries in 1979 for £32million before being demerged and listed on the London Stock Exchange in 1990.

In April 1998, the company was acquired by GUS plc.

Throughout the decades, Argos adapted to changing consumer habits, embracing e-commerce early on and launching its website in 1999.

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This allowed customers to reserve items online for in-store pick-up, blending the convenience of digital shopping with the immediacy of physical retail.

By 2006, Argos became part of the Home Retail Group which was demerged from its parent GUS plc.

At the time, Home Retail Group also owned Homebase and Habitat.

In 2016, Argos, along with its Home Retail Group sister brand Habitat, was acquired by Sainsbury’s.

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Since the acquisition, the Argos brand has been integrated into Sainsbury’s operations, significantly expanding its presence through dedicated concessions within Sainsbury’s supermarkets across the UK.

However, due to declining sales, Sainsbury’s discontinued Argos’ iconic printed catalogue in 2020.

Despite these setbacks, Argos has remained true to its roots, offering a wide range of products from toys and electronics to furniture and jewellery.

SALES UP AT SAINSBURY’S

Despite a decline in sales for both Argos and Sainsbury’s general merchandise and clothing, grocery sales surged by 5% in the 28 weeks leading up to September 14.

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The retailer said it was boosted by strong Taste the Difference premium range sales and Nectar membership pricing.

Simon Roberts, chief executive of Sainsbury’s, said: “Our food business is going from strength to strength and we’re making the biggest market share gains in the industry, with continued strong volume growth.

“More and more customers are coming to us for their big food shop, recognising our winning combination of value, quality and service.

“As we head into the festive season, there is real energy and excitement at Sainsbury’s and Argos, and we’re expecting another strong performance.”

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Sainsbury’s total underlying pre-tax profit was up 4.7% to £356million.

The supermarket chain is also expected to open 13 new supermarkets in the coming months.

Ten of these new stores, scheduled to open soon, were acquired from DIY retailer Homebase, while the remaining three were purchased from Co-op Food.

However, the boss of the supermarket giant also warned that shoppers will face higher food prices after the Budget’s tax raid on employers.

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PRICES TO RISE

Last week, Rachel Reeves hiked the employer rate of National Insurance (NI) from 13.8% to 15%.

She also announced a reduction to the threshold at which businesses start paying NI contributions from £9,100 to £5,000.

It’s estimated that the move will raise £25billion – the equivalent of around £800 per employee for each firm.

Businesses, particularly within the hospitality sector, have warned that the increased financial burden could lead to higher operating costs, which may ultimately be passed on to consumers through price rises.

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Mr Roberts said the NI hike would cost Sainsbury’s an extra £140million.

His comments come after Wetherspoons and Marks & Spencer warned of a combined £160million hit from the Chancellor’s decision to increase employer contributions.

Mr Roberts said: “It will lead to inflation and it’s pretty clear it’s going to come pretty fast.

“Given the low margins of the industry, there isn’t the capacity to absorb this level of un­expected cost inflation.”

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Asda has also warned about rising prices.

The Entertainer has scrapped plans to open two new stores due to the extra costs associated with the NIC hike.

On Tuesday, the chief executive of Primark’s parent company, Associated British Foods, said he felt “the weight of tax rises” in the Budget was falling on the UK high street.

The Office for Budget Responsibility (OBR) also said last week that the Treasury’s sharp increase in spending would lead to higher inflation in the coming months.

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Despite official figures from October showing that inflation fell to 1.7%, its lowest level since April 2021, the OBR expects inflation to average 2.5% this year and 2.6% next year.

INFLATION MATTERS

INFLATION is a measure of the cost of living. It looks at how much the price of goods, such as food or televisions, and services, such as haircuts or train tickets, has changed over time.

Usually people measure inflation by comparing the cost of things today with how much they cost a year ago. The average increase in prices is known as the inflation rate.

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The government sets an inflation target of 2%.

If inflation is too high or it moves around a lot, the Bank of England says it is hard for businesses to set the right prices and for people to plan their spending.

High inflation rates also means people are having to spend more, while savings are likely to be eroded as the cost of goods is more than the interest we’re earning.

Low inflation, on the other hand, means lower prices and a greater likelihood of interest rates on savings beating the inflation rate.

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But if inflation is too low some people may put off spending because they expect prices to fall. And if everybody reduced their spending then companies could fail and people might lose their jobs.

See our UK inflation guide and our Is low inflation good? guide for more information.

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Workspace sells west London redevelopment site for £20m

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Workspace sells west London redevelopment site for £20m

Site with consent for residential and light industrial redevelopment was sold for £1m below March book value.

The post Workspace sells west London redevelopment site for £20m appeared first on Property Week.

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FCA investigation offers a new hope for protection

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Is pension tech panacea really so far off?

After many years of the regulatory equivalent of a Gaelic shrug towards the protection market, the Financial Conduct Authority has announced a forthcoming study into the sector taking in many areas, perhaps most notably, the three Cs: commission, competition and charging.

Understandably, this has set many boardrooms a flutter, as the market’s biggest and best advisers, distributors and providers begin to consider the impact of the study and its findings on their business model.

There will be some who are fearful. Any action from the regulator tends to cause worry. Some are thankful, having been calling for an increase in engagement in protection from the regulator for some time.

There are always processes that can be done better, to deliver better products, better services and better outcomes to customers

There are others, like me, who are hopeful. Hopeful that this study will once and for all shine the light on protection that I, and many others like me, think it deserves.

Name a perfectly functioning market and I’ll prepare to be astounded. Nowhere across financial services, retail and beyond will you find a market perfectly in sync with its customers or internal market stakeholders.

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There are always processes that can be done better, to deliver better products, better services and better outcomes to customers.

The fast-food market could easily reduce salt, sugar and fat in its foods and maintain its revenues and standing. Indeed, the sugar tax on soft drinks has proven it possible. But it is yet far from common practice.

The UK is one of – if not the – most price-competitive market in the world. We offer cover at a low price – some might say too low

Closer to home, the general insurance  market could, despite regulatory intervention in recent years, ensure all its products deliver value for money on an ongoing basis.

Protection, too, has aspects that could be changed to improve the market and the outcomes it delivers customers. Products could be simpler to understand and deploy to underserved markets. Cover could be more in keeping with modern changing lives – able to flex according to circumstances. Processes at application and claim could be improved from those which, today, are often still legacy; often manual and sometimes opaque.

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However, there is masses to celebrate, too. The UK is one of – if not the – most price-competitive market in the world. We offer cover at a low price – some might say too low. We are also continually seeing providers entering new channels and new product lines – helping drive more choice.

This is the growth we need. This is the growth a financially resilient society needs

We have come a long way on process simplicity, too. Yes, we have more to do but insurers, distributors and advisers now have better, more streamlined processes to serve their protection clients – from sourcing the right product at the right premium to accessing GP helplines from the growing set of value-added benefits, now included as standard within most policies.

This, in itself, should be celebrated – providers have made the important step to offer more holistic, ‘always-on’ policies capable of delivering value even when their core purpose (to cover a claim) isn’t required.

Let’s not lose sight of these facts and continue to share them, both together and in public. A connected market is a better market. A positive discourse is better than a negative discourse. Let’s celebrate the things we do well, in private and in public.

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As we begin to predict what the study will focus on and what the outcomes for the market will be, I remain hopeful. Ours is a market which performs an important role in society, a role we should ensure we and those who engage with it always appreciate.

Like most markets, there are things we could do better. Many of these things would help us, not necessarily to do more for our customers but to do the same for more customers. This is the growth we need. This is the growth a financially resilient society needs.

Let’s celebrate protection.

Paul Yates is product strategy director at iPipeline

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