Epik Solutions’s Journey of Purpose-Driven Innovation

Founded in October 2015 in California by Epik Solutions’ CEO and two partners, Epik Solutions began with a bold idea: to help businesses grow by simplifying how people and technology work together.

What started as a three-person team has grown into a global company of around 250 employees, with teams across the United States, India, and Mexico.

The company’s mission is straightforward—create better experiences for customers, employees, and operations using smart, human-focused technology. Rather than replace existing platforms, Epik builds around them. “We extend the value of what’s already working,” says the CEO. “That’s what makes our solutions adaptable.”

Their services span digital and AI transformation, talent acquisition, workforce services, and platforms for data aggregation, integration, and visualisation. A large share of their business—about 90%—comes from returning clients, a sign of the trust they’ve built through measurable outcomes and clear KPIs.

Epik’s work includes major projects in climate technology, such as wildfire mitigation with utility companies. But they’re just as focused on people. During the COVID-19 pandemic, they chose not to lay off a single employee. “If we want our team to believe in us, we have to show we believe in them,” the CEO explains.

Their philosophy is simple: work should fit around life. With a global work-from-home model and a culture of respect, Epik Solutions continues to grow by keeping things human—even in a digital world.

Interview with the CEO: Inside the Mind Behind Epik Solutions

Let’s start at the beginning. What led you to start Epik Solutions?

Back in 2015, I was working in tech and consulting. I kept seeing the same pattern—companies had data, systems, and talent, but everything was working in silos. We thought, “What if we could help organisations connect the dots?” That was the seed. I co-founded Epik Solutions with two partners in California that October. The idea was simple: use technology to build better experiences for customers and employees—without throwing everything out and starting over.

Why the name “Epik”? What does it represent?

We wanted something bold. “Epik” is a play on the word “epic”—because that’s how we saw transformation. Not a small fix, but a big, meaningful shift. Whether it’s digitising operations, improving workforce systems, or helping with AI readiness, our goal has always been to make those changes feel seamless, human, and impactful.

What were the early days like?

Lean, focused, and personal. We started with a tiny team—just three of us—and picked our first projects carefully. We worked closely with clients, sometimes sitting alongside them to understand pain points. That hands-on approach is something we’ve kept even as we’ve grown to about 250 employees across the U.S., India, and Mexico.

How has your service offering evolved since those early days?

It’s expanded organically. Initially, we focused on workforce platforms and data integration. Over time, we added talent acquisition, AI transformation, and platform services for data visualisation. But our philosophy hasn’t changed. We don’t aim to replace existing systems—we complement them. Many of our clients already have the tools; they just need a better way to use them.

Epik Solutions is known for its flexible deployments. Why is that so important?

Because no two businesses are the same. We meet clients where they are. Whether they’re running legacy software or cutting-edge platforms, our goal is to extend the value of what’s already working. That’s why adaptability is key. We always say: simplify first, then scale.

What would you say has been a defining moment for Epik?

One that stands out is our work in climate technology. We helped major utility companies develop tools for wildfire mitigation. It wasn’t just a tech challenge—it had real-world impact. We were helping reduce risk for entire communities. That reminded us why we do this.

How did Epik Solutions navigate the COVID-19 pandemic?

We made a very clear decision: no layoffs. We believed in our team, and we doubled down on that trust. In fact, we expanded our work-from-home policies and restructured our systems to better support remote work. Our belief is simple—work should fit around life, not the other way around.

What’s the secret behind your high client retention rate?

We track everything with KPIs and service-level metrics. That brings clarity and accountability. But beyond the numbers, it’s about relationships. Around 90% of our business is repeat. That’s not because we sell aggressively, but because we listen and deliver. Many of our clients see us as an extension of their internal team.

How do you keep your team aligned across global locations?

Trust and respect. We give people autonomy, support flexible working, and maintain open lines of communication. It’s important that everyone, regardless of location, feels heard and valued. Our culture isn’t about hierarchy. It’s about shared goals.

How do you see the future of digital and AI transformation?

It’s already happening—but unevenly. Some companies are rushing in without strategy; others are still hesitant. Our role is to help them navigate that space with intention. AI should never be about hype—it should be about usefulness. We start with a problem, not a tool. That’s the only way transformation becomes sustainable.

If you could give one piece of advice to someone building a tech-driven business, what would it be?

Stay human. It’s easy to get lost in tools and metrics. But at the end of the day, businesses run on people. Build with that in mind, and the technology will follow.

What’s next for you and for Epik?

We’re continuing to expand across North America and India, but we’re not chasing scale for its own sake. We’re focused on deepening impact—especially in areas like climate, workforce modernisation, and inclusive technology. Our vision hasn’t changed in 10 years: simplify, connect, grow. That’s still the path forward.