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New guidance launched to help SMEs cope with mental health impact of late payments

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New guidance launched to help SMEs cope with mental health impact of late payments

Small business owners struggling with the stress caused by late or unpaid invoices have been offered new support, as fresh guidance is launched to address the mental health impact of cashflow pressure.

Timed to coincide with Time to Talk Day, the Office of the Small Business Commissioner (OSBC) has published new online guidance designed to help SMEs and freelancers access mental health support while also pointing them towards practical steps to tackle late payment issues.

Late payment is typically framed as a financial problem, but growing evidence suggests it can also take a significant toll on wellbeing. For many business owners, uncertainty over when they will be paid can trigger ongoing anxiety about meeting overheads, paying staff and keeping their business viable.

The new guidance brings together business-focused advice and trusted mental health resources in one place, offering support for owners who may be feeling overwhelmed. It also outlines practical actions SMEs can take when unpaid invoices begin to affect their financial stability and mental health.

The resource has been developed alongside research from Leapers, which examined the link between financial stress and mental health among small business owners and freelancers.

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Emma Jones, Small Business Commissioner (pictured), said running a business can be mentally demanding, particularly when payment delays are involved. She said it was vital that freelancers and small business owners know where to turn for support and feel able to ask for help.

“Having founded a small business support platform and network before becoming Small Business Commissioner, I have seen the profound and positive impact when freelancers join a community of like-minded peers,” Jones said. “At the Office of the Small Business Commissioner we are committed to playing our part, with a focus on tackling and challenging late payment, so those going into self-employment can realise the full benefits of working for yourself.”

However, some industry figures have warned that support alone will not solve the underlying problem.

Stephen Carter, Director of Payment Strategy at Ivalua, said the guidance was right to acknowledge the mental health impact of late payment but argued that the government must go further.

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“UK SMEs don’t just need mental health support to cope with late payments. They need legislation and enforcement to stop delays in the first place,” he said. “Late payments aren’t an unavoidable fact of life; they are a failure of governance, accountability and outdated payment processes.”

Carter added that delayed payments are often driven by poor internal controls within large organisations, including fragmented procurement and finance systems, manual processes and a lack of visibility over supplier commitments. He warned that the consequences can be severe, with supply chains disrupted and smaller suppliers pushed to the brink.

Research cited by Ivalua suggests more than a third of UK businesses have seen suppliers go out of business due to cost pressures linked to late payment.

Carter urged the government to publish its response to last year’s late payment consultation without further delay, warning that continued inaction risks signalling to larger organisations that poor payment practices will be tolerated, while SMEs are left to absorb the financial and emotional strain.

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Jamie Young

Jamie Young

Jamie is Senior Reporter at Business Matters, bringing over a decade of experience in UK SME business reporting.
Jamie holds a degree in Business Administration and regularly participates in industry conferences and workshops.

When not reporting on the latest business developments, Jamie is passionate about mentoring up-and-coming journalists and entrepreneurs to inspire the next generation of business leaders.

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What to Consider Before Starting a Home Extension

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A chronic shortage of skilled workers is putting the UK government’s pledge to build 1.5 million new homes by 2029 at serious risk, according to new research by skills development body City & Guilds.

UK property prices keep climbing year after year. Many homeowners find that moving costs more than improving their current space. A well-planned home extension adds living area and boosts property value.

Rushing into construction without proper prep leads to budget blowouts. Smart property owners treat extensions like business investments. They research requirements, compare options, and grasp the full scope before signing contracts.

Planning Permission and Building Regulations

Most home extensions need approval from your local planning authority. Single-story rear extensions under certain sizes may fall under permitted development rights. These rights vary by property type and location though. Properties in conservation areas face tighter rules.

Building regulations apply to almost all extension work. These cover structural safety, fire protection, ventilation, and energy standards. Your local authority building control must inspect work at different stages. Some homeowners hire approved inspectors instead, but standards stay the same.

Getting this wrong creates expensive problems down the line. Unauthorized work can force you to demolish completed extensions. Mortgage companies and buyers spot missing certificates during property sales. The UK Government’s Planning Portal breaks down what needs approval for your property.

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Structural Assessment and Design Feasibility

Your property’s existing structure determines which extensions work best. Different factors play a role here:

  • Load-bearing walls affect what you can modify or remove
  • Foundation type influences how much extra weight you can add
  • Roof design dictates upward extension possibilities
  • Building age may require reinforcement before adding weight

Victorian terraces have different structural needs than 1960s semi-detached houses. Older properties often need extra support before taking on additional load.

Upward extensions offer space gains without eating into your garden. A West London loft conversion company can check structural feasibility and recommend the best approach. Different conversion styles suit different roof structures and ceiling heights.

Professional structural surveys spot potential issues before construction starts. Soil conditions affect foundation requirements for ground floor work. Party wall agreements become necessary when work affects shared boundaries. These surveys cost money upfront but prevent costlier surprises during building.

Budget Planning and Hidden Costs

Extension projects regularly blow past initial estimates. Setting a real budget means accounting for more than construction costs. Professional fees add up fast. Architects, structural engineers, and planning consultants all charge separately.

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Expected Professional Fees

Building control fees run several hundred pounds minimum. Party wall surveyor costs can hit thousands on complex projects. Skip hire and waste removal add another expense many forget about.

Building in Contingency

Most experts say add 10 to 15 percent for unexpected issues. Ground conditions may need deeper foundations than planned. Asbestos removal in older properties creates unplanned costs. Matching existing materials often costs more than using modern options.

VAT applies to most extension work at standard rates. Some conversions may qualify for reduced rates, but rules change often. Hidden costs also include temporary housing if you move out during work. Mortgage fees for releasing equity deserve consideration too. Council tax bands may jump once work finishes, affecting running costs long-term.

Choosing the Right Type of Extension

Different extension types suit different needs and budgets. Your choice depends on several factors working together.

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Common Extension Types

Single-story rear extensions provide ground floor living space with simpler construction. Side returns work well on terraced properties. They fill that awkward gap between house and boundary. Two-story extensions maximize space gains but cost more and face stricter planning review.

Loft conversions offer excellent cost per square meter ratios. Dormer conversions add headroom and floor space by extending the roof outward. Hip to gable conversions work on semi-detached and detached houses. Mansard conversions provide maximum space but need planning permission and major structural work.

Factors That Influence Your Choice

Your available budget obviously matters most. How much space you actually need comes next. Some conversion types suit your property better based on existing structure. Planning restrictions in your area may block certain options completely. The Royal Institute of British Architects offers guidance on matching extension types to different property styles.

Managing Disruption and Timeline Expectations

Construction work disrupts daily life more than most people think. Noise starts early and runs throughout working hours. Dust travels farther than you expect, even with protective sheets. Kitchen and bathroom access gets limited during certain work phases.

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Realistic timelines prevent frustration and help you plan around disruption. Small single-story extensions typically take two to three months from start to finish. Loft conversions usually finish within six to eight weeks once work begins. Larger two-story projects often run four to six months or longer.

Weather delays affect outdoor work, particularly during winter. Material delivery delays have become more common recently. Coordinating multiple trades needs careful scheduling, and one delay creates a domino effect. Good contractors build buffer time into schedules, but expect some overrun on completion dates.

Planning Your Extension Project

Home extensions represent major financial commitments that deserve careful thought. The cheapest quote rarely delivers the best value over time. Experienced contractors cost more initially but typically finish on schedule with fewer problems. Poor work creates ongoing maintenance issues and hurts resale value.

Start planning several months before you want construction to begin. This allows time for designs, planning applications, and comparing contractor quotes properly. Rushing decisions to meet random deadlines usually backfires. Speak to neighbors early about your plans, especially if party wall work becomes necessary. Their cooperation makes the process smoother and maintains good relationships after building finishes.

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Slideshow: New products from Graza, Guillermo’s and McCormick & Co.

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Slideshow: New products from Graza, Guillermo’s and McCormick & Co.

New products are shaking up the condiment category. 

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Should you overpay your mortgage or save?

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Should you overpay your mortgage or save?

Martin Lewis explains.

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Smart motorways not delivering value, new reports show

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Smart motorways not delivering value, new reports show

In a statement, the Department for Transport said that although it would not be rolling out any new smart motorways, they remained among our safest roads in terms of deaths and serious injuries, and were just as safe, or safer, than the roads they replaced.

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Stellantis takes $26.5 billion charge on EV production cuts

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Stellantis takes $26.5 billion charge on EV production cuts

Stellantis on Friday announced it will take a $26.5 billion charge as the automaker cuts back on electric vehicle (EV) production, joining other manufacturers in taking a financial hit after misjudging consumer demand for EVs.

Stellantis – the parent company of brands including Chrysler, Jeep, Dodge and Ram – became the latest automaker to take a charge. The $26.5 billion charge is larger than those taken by Ford and General Motors in the wake of the end of federal EV subsidies.

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The automaker had set ambitious EV goals under its former CEO, Carlos Tavares, who aimed for EVs to make up 100% of European sales and 50% of U.S. sales by 2030. Tavares was forced out in 2024 after U.S. sales plunged, where Stellantis is exposed because of its reliance on sales of high-margin Jeep and Ram pickups.

GM TAKES $7B HIT AFTER SHIFTING EV STRATEGY DUE TO SLOWING DEMAND

A red Fiat 500e vehicle driving.

A model year 2026 Fiat 500e all-electric vehicle. (Stellantis)

Across the auto industry, fully electric vehicles represented 19.5% of European sales last year and just 7.7% of new U.S. car sales.

CEO Antonio Filosa, who took the helm at Stellantis last summer, said on a call with reporters that the company’s past assumptions about demand for EVs were “over optimistic” and outlined, “What we are announcing today is an important strategic reset of our business model… to put our customer preferences back at the center of what we do, globally and in each region.”

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FORD CUTS ELECTRIC F-150 LIGHTNING PRODUCTION, TAKES $19.5B CHARGE IN STRATEGIC SHIFT

Ticker Security Last Change Change %
STLA STELLANTIS NV 7.17 -2.37 -24.86%

Stellantis’ charges, which were booked in the company’s results for the second half of 2025, also reflected quality issues that Filosa blamed on cost cuts that occurred under Tavares, which he said caused the automaker to hire 2,000 engineers globally.

The charges also included reductions to the company’s EV supply chain, revised assumptions for warranty provisions due to poor product quality, as well as previously announced job cuts in Europe.

NEW VEHICLE SALES TO DECLINE MODERATELY IN 2026 AS AFFORDABILITY ISSUES WEIGH, FORECAST SAYS

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Stellantis Windsor Assembly Plant in Windsor, Ontario

Stellantis is a multinational automaker with brands ranging from Fiat and Maserati to Chrysler, Jeep and Dodge. (Geoff Robins/AFP via Getty Images)

Ross Mould, investment director at AJ Bell, said the writedown showed that Stellantis “got it wrong on how quickly the world would transition from combustion engines to electric power.”

Mould added that the success enjoyed by Chinese EV-makers like BYD “begs the question as to whether Stellantis’ frustration over its EV sales is linked to market issues or that drivers simply don’t like its vehicles.”

Stellantis shares sank on the news, with the company’s New York-traded stock down more than 22% during Friday’s trading session.

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The multinational automaker – which includes American, French and Italian auto brands – saw its Milan-traded shares sink by over 23%.

Stellantis is forecasting a mid-single-digit increase in net revenue for 2026, along with a low-single-digit adjusted operating income margin. It projects positive industrial free cash flows in 2027. The company also won’t pay a dividend this year.

Reuters contributed to this report.

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Ventas, Inc. (VTR) Q4 2025 Earnings Call Transcript

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OneWater Marine Inc. (ONEW) Q1 2026 Earnings Call Transcript

Q4: 2026-02-05 Earnings Summary

EPS of $0.13 beats by $0.04

 | Revenue of $1.57B (21.67% Y/Y) beats by $13.80M

Ventas, Inc. (VTR) Q4 2025 Earnings Call February 6, 2026 10:00 AM EST

Company Participants

Bill Grant – Senior Vice President of Investor Relations
Debra Cafaro – Chairman & CEO
J. Hutchens – Executive VP of Senior Housing & Chief Investment Officer
Robert Probst – Executive VP & CFO

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Conference Call Participants

James Kammert – Evercore ISI Institutional Equities, Research Division
Nicholas Joseph – Citigroup Inc., Research Division
Vikram Malhotra – Mizuho Securities USA LLC, Research Division
Julien Blouin – Goldman Sachs Group, Inc., Research Division
Michael Goldsmith – UBS Investment Bank, Research Division
Michael Carroll – RBC Capital Markets, Research Division
John Kilichowski
Richard Anderson – Cantor Fitzgerald & Co., Research Division
Farrell Granath – BofA Securities, Research Division
Juan Sanabria – BMO Capital Markets Equity Research
Michael Stroyeck – Green Street Advisors, LLC, Research Division
Michael Mueller – JPMorgan Chase & Co, Research Division
Ronald Kamdem – Morgan Stanley, Research Division
Austin Wurschmidt – KeyBanc Capital Markets Inc., Research Division
Wesley Golladay – Robert W. Baird & Co. Incorporated, Research Division

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Presentation

Operator

Thank you for standing by. My name is Jenny, and I will be your conference operator today. At this time, I would like to welcome everyone to the Ventas Fourth Quarter 2025 Earnings Call. [Operator Instructions] Thank you.

I would now like to turn the call over to BJ Grant, Senior Vice President of Investor Relations. You may begin.

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Bill Grant
Senior Vice President of Investor Relations

Thank you, Jenny. Good morning, everyone, and welcome to the Ventas fourth quarter and full year 2025 results conference call. Yesterday, we issued our fourth quarter and full year 2025 earnings release, presentation materials and supplemental information package, which are available on the Ventas website at ir.ventasreit.com.

As a reminder, remarks today may include forward-looking statements and other matters. Forward-looking statements are subject to risks and uncertainties, and a variety of topics may cause actual results

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Banco de Sabadell, S.A. 2025 Q4 – Results – Earnings Call Presentation (OTCMKTS:BNDSY) 2026-02-06

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OneWater Marine Inc. (ONEW) Q1 2026 Earnings Call Transcript

This article was written by

Seeking Alpha’s transcripts team is responsible for the development of all of our transcript-related projects. We currently publish thousands of quarterly earnings calls per quarter on our site and are continuing to grow and expand our coverage. The purpose of this profile is to allow us to share with our readers new transcript-related developments. Thanks, SA Transcripts Team

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(VIDEO) Taylor Swift Drops ‘Opalite’ Music Video With 90s Rom-Com Twist and Surprise Origin Story

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Taylor Swift

Taylor Swift has released the highly anticipated music video for “Opalite,” the second single from her twelfth studio album, The Life of a Showgirl, pairing a 90s rom-com aesthetic with a quirky origin story that started on a British talk show sofa. The video is now streaming on Apple Music and Spotify Premium, with a YouTube release to follow.

Taylor Swift
Taylor Swift

A 90s-style love story with pet rock and pet cactus

Unlike her first single “The Fate of Ophelia,” which leaned into showgirl imagery and the price of fame, “Opalite” centers on the search for love and connection through a retro, 90s-filtered lens. The video opens as a tongue-in-cheek infomercial for an “Opalite” spray that promises to fix your life and bring you companionship.​

From there, it shifts into a narrative about two lonely people: Swift plays a “lonely woman” emotionally attached to her pet rock, while actor Domhnall Gleeson portrays a “lonely man” fixated on his pet cactus. After the magical Opalite spray enters the picture, the pair are brought together and fall in love, embarking on a montage of classic 90s date tropes—mall outings, dance competitions, and other era-specific set pieces.

Swift wrote and directed the video, reuniting with celebrated cinematographer Rodrigo Prieto and shooting on film to heighten the nostalgic feel. She described making “new friends, metaphors, and fashion choices,” calling the shoot “an absolute thrill.”​

The Graham Norton origin: one joke, one idea, one script

In a post on X, Swift revealed that the idea for the “Opalite” video “crash landed” into her imagination while she was doing promotion for The Life of a Showgirl on The Graham Norton Show. Seated alongside Domhnall Gleeson, Cillian Murphy, Lewis Capaldi, Greta Lee, Jodie Turner-Smith and host Graham Norton, she was struck by a throwaway joke that Gleeson made on-air.

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“He’s Irish! He was joking! Except that in that moment during the interview, I was instantly struck with an idea,” Swift wrote, explaining that within a week she emailed Gleeson a full script for the “Opalite” video with him in the starring role. She then had “the thought that it would be wild” if all of the other guests from that night — including Norton himself — appeared in the video as well, turning it into what she called “a school group project but for adults and it isn’t mandatory.”

To her delight, every guest signed on, and the finished video features Swift, Gleeson, Murphy, Capaldi, Lee, Turner-Smith and Norton all “time traveling back to the 90s” to help bring the concept to life. Swift also teased that “friendly faces” from The Eras Tour can be spotted in the supporting cast.

What “Opalite” is about – and its Travis Kelce connection

“Opalite” is the third track and second single from The Life of a Showgirl, released as a single in January 2026 after the album’s October 2025 debut. Sonically a shimmering love song, it focuses on the idea of creating your own happiness rather than waiting for it to arrive.

The title refers to opalite, a man-made version of opal, and the metaphor runs deep. Swift has explained that she associates onyx with “onyx night” — sadness and sorrow — and an “opalite sky” with an iridescent, pastel blue happiness, evoking a transition from dark to light. In one interview, she said she liked the idea that “opalite is a man-made opal, and happiness can also be man-made too,” framing the song as a juxtaposition between pain and the decision to build joy.

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The track also carries a personal Easter egg: Travis Kelce’s birthstone is opal, as he was born in October, and Swift has said she has “always loved that stone” and used it as inspiration. Kelce, for his part, has called “Opalite” his favorite song on the album, telling listeners on his New Heights podcast that “every time it comes on I always… I’ve been dancing throughout the house,” praising how fun it is.

Rollout strategy: platform-first release and vinyl tie-in

Swift announced the “Opalite” video on February 4 through Taylor Nation and her official site, setting a February 6 premiere at 8 a.m. ET exclusively on Spotify Premium and Apple Music, with a YouTube drop scheduled for February 8. The staggered rollout mirrors a broader shift in how streaming data is counted: YouTube recently stopped providing some of its metrics for Billboard chart calculations, a change many fans believe influenced Swift’s decision to debut the visual on audio platforms first.

Alongside the announcement, Swift offered a seven-inch “Opalite” vinyl single in a blue pearlescent finish, priced at $10.99 and featuring an acoustic version of the track. The song has already been a commercial force, having reached No. 2 on the Billboard Hot 100 and surpassed 500 million streams on Spotify, one of the fastest Swift tracks to hit that milestone.

Her album The Life of a Showgirl previously debuted at No. 1 on the Billboard 200, while its lead single “The Fate of Ophelia” entered at No. 1 on the Hot 100, underscoring the commercial expectations surrounding “Opalite” and its visual. Many fans hope the video will give the song the final push needed to reach the top of the singles chart.

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Swift’s evolving visual universe

With “Opalite,” Swift continues the progression of her self-directed visual universe, adding another short-film-like narrative to a catalog that includes “All Too Well: The Short Film” and multiple Midnights and Showgirl clips. Working again with cinematographer Rodrigo Prieto, she leaned into saturated colors, film grain and period-specific styling to anchor the video in a specific time and emotional mood.

Swift described the process as equal parts collaborative and nostalgic: “I had more fun than I ever imagined… It was an absolute thrill to create this story and these characters. Shot on film. The ‘Opalite’ video is out now on Spotify and Apple Music.” Early reactions from fans and music press highlight the video’s romantic comedy energy, playful infomercial framing and the novelty of seeing a full late-night guest panel reunite in a scripted music video.

Between its Graham Norton–born concept, 90s rom-com visuals, gemstone metaphor and subtle nods to her relationship with Travis Kelce, “Opalite” extends Swift’s run of densely layered rollouts that reward close watching — and prove she’s not done finding new ways to turn a three-minute song into a fully realized cinematic world.

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YouTube's $60bn revenue revealed amid paid subscriber push

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YouTube's $60bn revenue revealed amid paid subscriber push

YouTube’s total revenue last year surpassed that of rival streamer Netflix as it seeks to dominate TVs.

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Stellantis $26 billion hit overhauling its business

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Stellantis $26 billion hit overhauling its business

Stellantis logo is pictured at one of its assembly plants following a company’s announcement saying it will pause production there, in Toluca, state of Mexico, Mexico April 4, 2025. 

Henry Romero | Reuters

Shares of automaker Stellantis plunged 27% in European trading on Friday, after the company said it expects to take a 22-billion-euro ($26 billion) hit from a business reset and hinted at a pull-back from its electrification push.

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In Milan, the company’s Italian shares were 26% lower. In early trading on Wall Street, the transatlantic firm’s New York-listed stock plummeted 25%.

Other French auto stocks also fell Friday morning, with Valeo and Forvia both down more than 1.2% and Renault sliding 2%.

“The charges announced today largely reflect the cost of over-estimating the pace of the energy transition that distanced us from many car buyers’ real-world needs, means and desires,” said Stellantis CEO Antonio Filosa in a statement.

“They also reflect the impact of previous poor operational execution, the effects of which are being progressively addressed by our new Team.”

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Going forward, Stellantis said it would remain at the forefront of EV development, but said its own electrification journey would continue at “a pace that needs to be governed by demand rather than command.”

Stellantis takes €22B hit amid overhaul – shares dive

Stellantis also pre-released some figures for the fourth quarter on Friday, saying it anticipates a net loss for 2025. In recognition of that net loss, it has suspended its dividend for 2026 and plans to raise up to 5 billion euros by issuing hybrid bonds.

For 2026, the auto giant is targeting a mid-single-digit percentage increase in net revenue and a low-single-digit increase in its adjusted operating income margin.

The company said its dividend pause and bond issuance would help preserve its balance sheet, and outlined the actions it had taken last year as part of its reset strategy.

These included announcing “the largest investment in Stellantis’ U.S. history” — totalling $13 billion over four years — as well as launching 10 new products, canceling products that could not achieve profit at scale, and restructuring its global manufacturing and quality management capabilities.

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Under the U.S. investment drive, the transatlantic automaker has said it will add 5,000 jobs to its American workforce.

While these moves had resulted in costs of 22.2 billion euros, the company said they had collectively delivered a return to positive volume growth in 2025.

In the second half of the year, Stellantis’ U.S. market share rose to 7.9%, while the company said it retained its overall second-place market share position in the enlarged Europe.

Stellantis’ writedown follows multibillion-dollar hits at rivals Ford and GM, which recently announced their own hits worth $19.5 billion and $7.1 billion, respectively — both being related to EV pullbacks.

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Given the “magnitude of the kitchen sinking” and the soft 2026 guidance, UBS analysts said the negative share-price reaction was expected. They added, however, that new management’s “decisive” clean-up and solid regional market fundamentals leave the stock attractive as a potential U.S. “comeback” play.

‘Year of execution’

Friday’s writedown announcement came alongside news that Stellantis will offload its stake in NextStar Energy, a joint venture with LG Energy Solution that built and operated a Canadian battery manufacturing facility. LG Energy Solution will take over Stellantis’ 49% stake, the firms said on Friday morning.

The joint venture was part of Stellantis’ broader electrification strategy. In 2022, former CEO Carlos Tavares set a goal for 100% of sales in Europe and 50% of sales in the U.S. to be battery electric vehicles by the end of the decade.

The company is set to present an updated long-term strategy at its Capital Markets Day in May.

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Stellantis’ stock has been under pressure for some time, with its Italian shares slumping nearly 25% last year and 40.5% the previous year. Shares are currently down more than 13% since the beginning of 2026.

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Stellantis share price

Filosa previously dubbed 2026 the “year of execution” for the embattled automaker, which has been grappling with falling sales, leadership changes and disappointing earnings for several years. In July, the company said it expected to take a tariffs hit of around 1.5 billion euros in 2025, as it reported a first-half net loss of 2.3 billion euros.

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In a Friday note, Russ Mould, investment director at AJ Bell, said Stellantis had placed a “miscalculated bet” on electric vehicles – but said the broader picture on EV adoption raised questions about Stellantis’ marketability.

“The long-held argument about why many drivers won’t go electric yet are concerns about price, access to charging infrastructure, and how long a battery will last during their journey,” he said.

“However, prices are coming down, more chargers are being installed, and battery range is improving. The success of companies like BYD suggests there are plenty of people willing to take the leap. That begs the question as to whether Stellantis’ frustration over its EV sales is linked to market issues or that drivers simply don’t like its vehicles.”

Stellantis is scheduled to publish its 2025 earnings in full on Feb. 26.

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