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New guidance launched to help SMEs cope with mental health impact of late payments

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New guidance launched to help SMEs cope with mental health impact of late payments

Small business owners struggling with the stress caused by late or unpaid invoices have been offered new support, as fresh guidance is launched to address the mental health impact of cashflow pressure.

Timed to coincide with Time to Talk Day, the Office of the Small Business Commissioner (OSBC) has published new online guidance designed to help SMEs and freelancers access mental health support while also pointing them towards practical steps to tackle late payment issues.

Late payment is typically framed as a financial problem, but growing evidence suggests it can also take a significant toll on wellbeing. For many business owners, uncertainty over when they will be paid can trigger ongoing anxiety about meeting overheads, paying staff and keeping their business viable.

The new guidance brings together business-focused advice and trusted mental health resources in one place, offering support for owners who may be feeling overwhelmed. It also outlines practical actions SMEs can take when unpaid invoices begin to affect their financial stability and mental health.

The resource has been developed alongside research from Leapers, which examined the link between financial stress and mental health among small business owners and freelancers.

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Emma Jones, Small Business Commissioner (pictured), said running a business can be mentally demanding, particularly when payment delays are involved. She said it was vital that freelancers and small business owners know where to turn for support and feel able to ask for help.

“Having founded a small business support platform and network before becoming Small Business Commissioner, I have seen the profound and positive impact when freelancers join a community of like-minded peers,” Jones said. “At the Office of the Small Business Commissioner we are committed to playing our part, with a focus on tackling and challenging late payment, so those going into self-employment can realise the full benefits of working for yourself.”

However, some industry figures have warned that support alone will not solve the underlying problem.

Stephen Carter, Director of Payment Strategy at Ivalua, said the guidance was right to acknowledge the mental health impact of late payment but argued that the government must go further.

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“UK SMEs don’t just need mental health support to cope with late payments. They need legislation and enforcement to stop delays in the first place,” he said. “Late payments aren’t an unavoidable fact of life; they are a failure of governance, accountability and outdated payment processes.”

Carter added that delayed payments are often driven by poor internal controls within large organisations, including fragmented procurement and finance systems, manual processes and a lack of visibility over supplier commitments. He warned that the consequences can be severe, with supply chains disrupted and smaller suppliers pushed to the brink.

Research cited by Ivalua suggests more than a third of UK businesses have seen suppliers go out of business due to cost pressures linked to late payment.

Carter urged the government to publish its response to last year’s late payment consultation without further delay, warning that continued inaction risks signalling to larger organisations that poor payment practices will be tolerated, while SMEs are left to absorb the financial and emotional strain.

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Jamie Young

Jamie Young

Jamie is Senior Reporter at Business Matters, bringing over a decade of experience in UK SME business reporting.
Jamie holds a degree in Business Administration and regularly participates in industry conferences and workshops.

When not reporting on the latest business developments, Jamie is passionate about mentoring up-and-coming journalists and entrepreneurs to inspire the next generation of business leaders.

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BitMine Immersion: Tom Lee Calls An Ether Bottom, But I'm Not Convinced

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BitMine Immersion: Tom Lee Calls An Ether Bottom, But I'm Not Convinced

BitMine Immersion: Tom Lee Calls An Ether Bottom, But I'm Not Convinced

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Live Nation nears settlement in US antitrust lawsuit, Bloomberg News reports

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Live Nation nears settlement in US antitrust lawsuit, Bloomberg News reports


Live Nation nears settlement in US antitrust lawsuit, Bloomberg News reports

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Opinion: Accentuate the positive on migration

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Opinion: Accentuate the positive on migration

OPINION: Hardly a day goes by without migration being blamed for whatever economic or social pressure happens to dominate the headlines.

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Asia FX slides as dollar surges on Iran oil shock; China CPI hits 3-yr high

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Asia FX slides as dollar surges on Iran oil shock; China CPI hits 3-yr high

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Global Market | Christopher Wood sees Anthropic as the standout player in evolving AI landscape

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Global Market | Christopher Wood sees Anthropic as the standout player in evolving AI landscape
The rapid rise of artificial intelligence companies has triggered a fresh debate among global investors, particularly as scrutiny intensifies over the massive capital expenditure by large technology firms. According to Christopher Wood from Jefferies, the most intriguing development in the AI story so far is the emergence of Anthropic, a company he believes could play a pivotal role in shaping the sector’s future.

Speaking in an interview with ET Now, Wood said the flow of global news continues to be heavily influenced by political developments in the United States, but the AI sector remains the more compelling long-term narrative.

“Mr Trump continues to drive the news flow. But in the big picture Anthropic is the most interesting company to come out of this whole AI story. But the US defence sector getting involved does remind me of The Terminator movie. One of the great movies of all time, which is looking more and more prophetic. I am talking about the original Terminator,” Wood said.

The discussion around Anthropic has intensified recently amid speculation over regulatory scrutiny and geopolitical implications surrounding advanced AI development. While the concerns are still evolving, the broader conversation has quickly expanded into questions about whether the AI boom that propelled US technology stocks could face a reality check.

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When asked whether the ongoing developments could challenge the dominant AI narrative that has powered US equities, Wood acknowledged that investors are beginning to question the massive spending spree by technology giants.


“Well, I think what has happened this year is that we have had a three-year AI capex race which was kicked off at the beginning of 2023 when the market suddenly focused on AI because of Microsoft’s purchase into ChatGPT,” Wood said.
He explained that the world’s largest technology companies — often referred to as hyperscalers — responded to the AI boom with an unprecedented surge in capital spending.“Then the hyperscalers responded with this huge capex binge which in my view was driven more by a negative driver than a positive one. Obviously, AI is a big opportunity, but the key thing the hyperscalers were responding to was the threat of disruption. And there is one thing these guys in Silicon Valley are obsessed with, it is disruption,” he said.

According to Wood, the scale of investment has become enormous. “This year they are projecting spending $620 billion, that is the four hyperscalers alone.”

He noted that the market has already started to question whether the heavy spending will translate into meaningful returns.

“Actually, we have started to see the market question the returns from the capex with the first quarter earning season. But the key word is start,” Wood said, adding that scrutiny is likely to intensify in the coming months.

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Wood believes the bigger question investors must consider is whether the economics of AI will resemble those of the internet boom or something very different.

“The internet economy was about winner takes all. Once Google was search, Facebook are the best examples. All the extra revenue went to the bottom line. Whereas right now AI is looking more like the airline industry — capex intensive but not necessarily very profitable,” he said.

Another challenge, according to Wood, is the lack of a clear “killer application” for AI chatbots so far.

“So who is really making money out of these chat boxes? It is not really clear. What is the killer app of a chat box? So far, I would say the killer app of OpenAI is letting kids cheat on their homework but there is no real killer app,” he said.

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However, he pointed out that monetisation appears more visible in enterprise markets.

“Where we see evidence of monetisation is in the corporate market and that is Anthropic, not OpenAI,” he said.

Anthropic has drawn significant attention in the technology ecosystem, particularly because it was founded by former OpenAI researchers and engineers. The company has increasingly positioned itself as a competitor in the generative AI space.

Wood said that talent migration within the industry has also been noteworthy.

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“Anthropic is the most interesting company to have come out of this AI story so far and obviously the interesting point about Anthropic is they came out of OpenAI. So actually, most of the tech talent which built OpenAI has left OpenAI,” he said.

Wood added that if given a choice between the two companies from an investment perspective, his preference would be clear.

“If you ask me to invest in Anthropic or OpenAI, I am definitely investing in Anthropic,” he said.

Beyond individual companies, Wood also believes that the dominance of US equities in global markets may have already peaked. He noted that US stocks reached a record share of global market capitalisation late last year.

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“To be precise, the US peaked at 67% of world stock market capitalisation measured by the MSCI All Country World Index in December 2024. In my view, that is the all-time peak,” he said.

According to him, that extraordinary share reflects the overwhelming dominance of large technology firms in global indices.

However, Wood cautioned that the massive AI spending could change the financial dynamics of these companies.

“A lot of money is going to be wasted. And they are going from free cash flow generating machines into very different businesses. They have exited their moats. They are all converging on the same area and I do not think they are all going to succeed in this endeavour,” he said.

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Despite his broader concerns, Wood said that if he had to own one hyperscaler stock, his preference would be Alphabet.

While the AI debate has largely focused on technology stocks, Wood also warned that the biggest financial risks may lie elsewhere — particularly in private markets.

He explained that the software sector has already started to face pressure as investors question whether artificial intelligence could disrupt traditional software businesses.

“Conceptually the issue is now will AI eat software? Now, I am not an expert on this area but it kind of makes intuitive sense that AI could eat software,” he said.

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Such a shift could have major implications for the private equity industry, which has heavily invested in software companies in recent years.

“The sector which private equity is most invested in is software and we are talking about leverage buyouts of software companies. Now doing an LBO on a software company is to me self-evidently risky,” Wood said.

He added that the growing private credit market has also become deeply intertwined with private equity financing.

“Seventy percent of private credit is funding private equity. So in reality private equity and private credit are joined at the hip and that is where we can get financial collateral damage from this AI story because this is actually the real bubble,” he said.

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Interestingly, Wood does not believe the AI boom itself fits the definition of a classic financial bubble.

“AI is not a classic bubble because most of the capex has been funded by cash,” he said.

However, he noted that private credit has increasingly begun financing AI investments as well, potentially increasing systemic risks if sentiment turns.

“If that unwinds sharply, then that can cause a quicker unwind of the AI trade,” he said.

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Wood also highlighted structural characteristics of the US equity market that could amplify volatility if investor sentiment shifts.

“There is a risk that the US stock market sells off more than the fundamentals warrant. The reason why that risk exists is that the US stock market is extremely retail driven, much more retail driven than the Indian stock market,” he said.

He added that passive investing has also grown significantly in the United States.

“I believe at least 50% of the market is passive, which means people are mindlessly buying stocks just because they are in a particular index and that means that everybody owns the same stocks,” he said.

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Combined with algorithmic trading, this could accelerate market swings.

“In a panic it can unwind much more than warranted by the fundamentals,” Wood said.

While the AI narrative continues to dominate global markets, Wood believes the early signs of scepticism are beginning to emerge. Whether that evolves into a broader correction will depend largely on one key factor — whether the enormous spending on artificial intelligence ultimately produces meaningful financial returns.

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China’s exports likely opened new year at an even faster pace after record 2025: Reuters poll

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China’s exports likely opened new year at an even faster pace after record 2025: Reuters poll


China’s exports likely opened new year at an even faster pace after record 2025: Reuters poll

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IMF’s Georgieva warns Middle East conflict could push global inflation higher

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IMF’s Georgieva warns Middle East conflict could push global inflation higher


IMF’s Georgieva warns Middle East conflict could push global inflation higher

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Opinion: Prospector train could get Wheatbelt deliveries on track

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Opinion: Prospector train could get Wheatbelt deliveries on track

OPINION: The daily Perth to Kalgoorlie passenger train service has potential as a delivery service for the Wheatbelt.

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Caprice taps investors for $12.7m

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Caprice taps investors for $12.7m

Luke Cox-led Caprice Resources has announced a $12.7 million capital raise, as it aims to primarily enhance exploration drilling at its gold assets in the Murchison.

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Some low beta stocks shine as market volatility rises

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Some low beta stocks shine as market volatility rises
ET Intelligence Group: Low beta stocks gain prominence in times of heightened market volatility. Amid rising geopolitical tensions, only 135 or over one out of every four stocks in the BSE 500 index have clocked 1% or higher returns over the past month and just 35 of them have gained in double digits. In either case, over half of the stocks sport a beta ratio of 0.9 or lower, signifying the rising importance of stocks that show lesser volatility than the broader market. The benchmark Sensex has lost nearly 6% during the period as investors cautiously assess the impact of the conflict in West Asia.

ETIG has identified 13 stocks that achieved double-digit returns across one month, year-to-date, and year-on-year periods. A majority of these companies have India-centric operations and have shown improving margins and impressive revenue and profit growth in FY26 so far. The list includes Hitachi Energy India, Finolex Cables, Aster DM, Krishna Institute of Medical Sciences, Linde India, Schaeffler India, Solar Industries, JB Chemicals and Pharmaceuticals, Great Eastern Shipping, and Vardhman Textiles among others.

Some Low Beta Stocks Have Done Well in Recent TimesAgencies

shine on Show better margins, good revenue & profit growth in FY26

In addition, six stocks currently trade near their 52-week highs notwithstanding the current market volatility. These include Hitachi, Aditya Birla Sun Life AMC, Schaeffler, Great Eastern Shipping, Vardhman, and JB Chemicals.

Hitachi Energy India topped the list with 34% month-on-month return. The stock of the company, which provides electricity grid management and automation solutions to the power sector, has nearly doubled in a year following strong financial performance supported by rising order book. It reported a record-high order backlog of around ‘29,900 crore at the end of December 2025.

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Hitachi was followed by Finolex Cables and Aster DM Healthcare with monthly stock returns of 30% and 25% respectively.


A beta below one reflects stocks that are less susceptible to market fluctuations. The rising market volatility may affect a stock’s beta coefficient.
In the case of BSE 500 companies, the number of stocks having a beta of either 0.9 or lower now stands at 217 compared with 172 at the beginning of CY2026 and 204 a year ago.

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