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Verizon experiences phone service outage, working to address issue
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Verizon users are suffering outages impacting voice and data services, the company confirmed on Wednesday.
Verizon announced in a statement on social media that its engineers are aware of the situation and are working to resolve the issue, which affected users around the U.S.
“We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience,” Verizon said in a statement.
In a statement issued Wednesday evening, Verizon apologized to customers and said it would provide account credits for those affected.
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Verizon said its teams are working to restore service to users affected by the outage. (Nicolas Economou/NurPhoto via Getty Images / Getty Images)
“Today, we let many of our customers down and for that, we are truly sorry,” Verizon said on Wednesday evening. “They expect more from us.”
“We are working non-stop and making progress,” the statement continued. “Our teams will continue to work through the night until service is restored for all impacted customers. We will make this right – for any customer affected, we will provide account credits and share updates soon.”
The outage tracking website Downdetector showed 172,980 reports of outages around 12:30 p.m. ET. Those outages declined to 120,628 as of 1:22 p.m. ET, and continued to decline to 67,646 as of 2:36 p.m. ET.
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Verizon said engineers are working to resolve the service disruption. (Justin Sullivan/Getty Images / Getty Images)
As of 5:30 p.m. ET there were about 46,250 reports of outages.
The most reported problems on Downdetector were mobile phone issues, which represented 62% of the reports. Lack of signal accounted for 34% of the reports, while mobile interest issues the remaining 4% as of 2 p.m. ET.
New York City, Washington, D.C., Chicago, Atlanta, Houston, Los Angeles and Portland were among the metro areas with outage reports submitted on the platform.
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| Ticker | Security | Last | Change | Change % |
|---|---|---|---|---|
| VZ | VERIZON COMMUNICATIONS INC. | 39.83 | +0.82 | +2.12% |
The actual number of users affected by the outage may differ from those figures, as Downdetector reports are submitted by users.
Verizon issued an update at 2:15 p.m. ET saying that “engineering teams are continuing to address today’s service interruptions. Our teams remain fully deployed and are focused on the issue.”
The company added that it understands the impact the disruption has on customers’ days, and it remains committed to resolving the issue as quickly as possible.
A subsequent update after 4 p.m. ET indicated the engineering team is “on the ground actively working to fix today’s service issue that is impacting some customers.”
Verizon experienced a nationwide wireless outage in September 2024 that impacted more than 100,000 users and left customers who are iPhone users stuck in an SOS mode, while other users experienced dropped calls.
The outage drew the attention of the Federal Communications Commission (FCC), which had reached a settlement with Verizon earlier that year that saw the carrier pay over $1 million to resolve an investigation into 911 outages in six states. The company also entered into a compliance plan with the FCC.
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This is a developing story. Check back soon for updates.
Reuters contributed to this report.
