Why HR Departments Often Don’t Live Up to Employees’ Expectations

Few parts of American corporations today are more important—and more maligned—than human-resource management. On one hand, HR departments are frequently tasked with recruiting and hiring the best people possible and, ideally, helping these individuals succeed at, and be fulfilled by, their jobs.

On the other hand, HR seems to have a knack for driving these same people to distraction with piles of paperwork, social engineering and ever-changing policies.