TLDR:

• KuCoin froze a Canadian user’s account in July 2025, citing a system anomaly after a large withdrawal.
• The exchange publicly stated the account was deleted and funds were withdrawn months before the viral post.
• Adil shared screenshots on X countering KuCoin’s claim that no active case or frozen balance exists.
• KuCoin has asked the account owner to re-engage through official support channels for further review.

A public dispute has erupted between KuCoin and a Canadian crypto user over nearly $2.8 million CAD in allegedly frozen funds. The account holder, represented publicly by his cousin Adil on X, claims the money has been inaccessible since July 2025. 

KuCoin pushed back on the claims directly via its official X account, stating the case was resolved months ago. The two sides now offer sharply conflicting accounts of the same situation.

KuCoin Froze Account After Large Withdrawal, User Claims

The trouble began on July 16, 2025. According to Adil’s post on X, his cousin made a large withdrawal, which triggered what KuCoin described as a “standard precautionary review.” The account was then frozen.

The user submitted KYC documentation, bank statements, and sources of wealth. KuCoin eventually told him, via email, that a “system anomaly” caused the hold. The exchange indicated each trade would need manual review before funds could be released.

The process dragged on for months. Adil says the communication became a cycle of delays, with each response pushing the timeline further. He described the experience as mentally draining for his cousin.

When the user turned to social media for help, KuCoin moderators publicly denied the issue existed. 

Adil also claims the exchange threatened action against his cousin for submitting “inaccurate details,” even though private email communication acknowledged a system error on KuCoin’s end.

KuCoin Says Account Was Deleted and Funds Were Withdrawn

KuCoin responded publicly on X with a direct rebuttal. The exchange stated the UID referenced in the case was deleted roughly six months ago. According to KuCoin, the support ticket had been resolved and closed before the deletion occurred.

KuCoin also said the withdrawal connected to the ticket was completed successfully. The account, it claimed, held no assets when it was deleted.

The exchange cited privacy and security policies, noting its team can only discuss account details with the verified account holder. It invited the actual owner to contact support through the registered email if new information existed.

Adil rejected that response on X. He called it gaslighting and attached screenshots of past communications to support his claims. 

He acknowledged sharing limited information publicly due to privacy concerns but maintained the account holder had been reaching out since July through proper channels.

Adil confirmed the account owner would continue contacting KuCoin via direct message, email, and other channels. He said he hoped the case could be located and resolved in good faith.