Is Sky TV down? Thousands reporting television outages

On DownDetector, thousands of Sky users have said they are facing problems with the TV service.

Some 79% of the problems are related to the TV system, 11% for television streaming and another 10% for Sky internet.

You can see the full report via DownDector. 

Is Sky TV down?

Many Sky users have taken to social media to express issues with the service this morning (January 10).

One said: “Anyone else got @skytv SKY TV problems?”

Another wrote: “@skytv seems to be a problem nationally with Sky TV, no satellite signal for many.”

A third added: “Looks like Sky TV have a massive outage this morning.”

A Sky spokesperson said: “We are aware of a technical issue that has impacted some Sky Q and Sky+ customers, causing a “no satellite signal” message to appear.

“This issue has now been fully resolved – impacted customers need to restart their devices to restore service.”

Some devices may still need a restart to work as a fix. Impacted customers should:

• Restart the main Sky Q box first, then restart any Sky Q Mini boxes (Sky Q customers)
• Turn off the box at the power for 30 seconds, then turn it back on (Sky+ customers)

What is Downdetector?

Downdetector is an online website that allows users of popular services, including X (Twitter), Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services.

The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.

Describing itself on its website, Downdetector is “where people go when services don’t work.”

The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.

You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.

In short, users can get involved by submitting any issue reports on the platform.

Problem indicators are also collected from social media and other factors on the web, Downdetector explained.

These reports are then validated and analysed in real-time.

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An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.

When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.

Do you use Downdetector? Let us know in the comments.