“She had numbness in her hands and legs, and with some drooping on her face, we were naturally concerned she could be suffering from a stroke.”
A quick-thinking supermarket worker has been praised for her actions after helping a customer who took ill in the car park.
Lindsay Squance, aged 42, who has worked at Asda in Bangor for more than a decade, was called to the car park of the Co Down store when a woman suddenly became unwell.
“As a store first aider I was called out to help, and once we saw the lady we knew she needed medical help,” says Lindsay.
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“She had numbness in her hands and legs, and with some drooping on her face, we were naturally concerned she could be suffering from a stroke. She remained in good spirits and kept talking to us, we called an ambulance, and her husband to let him know what was happening.
“We kept the customer calm while we waited, and it turned out her husband arrived before the ambulance, so after we helped her into the passenger seat, he decided to take her straight to hospital.”
To Lindsay’s relief, and that of her colleagues, the customer and her husband later visited to the store to let them know she thankfully had not suffered a stroke, but they wanted to share their gratitude for their support and help.
Lindsay said: “Unfortunately they came to the store on a day I wasn’t working, but I was hugely relieved to find out she was ok. I was upset to miss them, but my colleagues said she wanted to pass on a really big hug to me because I’d kept things calm in what was a worrying situation.
“I’ve been a first aider with Asda for almost five years, and while it’s a big responsibility, it’s something I’m more than happy to do because you always hope there will be someone on hand to help at difficult moments.
“I’m so grateful to the lady and her husband for coming back to the store, because that’s something you don’t just forget about at the end of the day. We really do care about our customers.”
Asda Bangor Community Champion Ami Craig added: “Lindsay is a fantastic colleague and went above and beyond that day to look after one of our customers, it’s just in her nature. All of the team at Asda Bangor are delighted the customer has made a full recovery and we appreciate the couple returning to the store to share their gratitude.”
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