Residents of Deansgate Square’s West Tower have been left in the dark for days after an internal electrical fault, with some forced into hotels as a luxury development struggles to restore basic services
It is one of Manchester’s most luxurious apartment blocks. Towering over the city at 44 floors, the glass West Tower building permanently changed the city’s skyline when it opened and is home to wealthy footballers and social media influencers.
The Renaker development, which was completed just six years ago, comprises a cluster of four towers – named North, East, South and West – and is made up of 1,508 properties including one, two and three-bedroom apartments and three-bedroom penthouses. The properties are known as The Residences, marketed as ‘extraordinary apartments’ with ‘exceptional service’.
Situated at Deansgate Square, penthouses are sold for as much as £2.5m. They boast unrivalled views right across Manchester and offer their residents access to extensive facilities, including a 22,000 square foot health and wellbeing space.
Renters can expect to fork out anything between £1,400 and £2,300 a month for the privilege, up to £20,000 for penthouses and more premium apartments and duplex penthouses.
But for the third night the block will stand unilluminated. Residents have been forced to leave, having to find budget hotels elsewhere to stay in with a £120 per-night offering from the management firm, and an offering of food cover at up to £40 a day.
Residents had been given the choice of staying in their apartments without power, or to arrange the alternative arrangements amid the outage.
This is because the tower block was suddenly plunged into darkness at around 9pm on Wednesday night (April 8). The electrics first went off in the apartments, leaving no hot water and no way to use any facilities in each home. But it’s understood the management team first sought to reassure residents that works were ongoing to rectify the problem.
The power and hot water then remained off across Thursday (April 9), before a flurry of emails were sent to all residents advising them that the problem was more than it had seemed.
It will likely not be repaired until Monday.
But for a block of this size, suffering internal electrical faults, it has since left hundreds with no option but to crash with relatives or find budget hotels in and around the city, to then be reimbursed at a later date.
The plush block is known to be home to several high profile residents – including Premier League footballers. An insider has told the M.E.N that one footballer resident has been transferred to another apartment in an adjacent tower, while another has headed to a hotel like fellow residents.
One rental tenant has slammed the incident as ‘very concerning’ and claimed that they did not have the available finances to self-fund hotel stays. Another said the reception area was ‘busy with angry people’ on Thursday night as crowds packed their bags for a long weekend away from home.
Others, including a resident with cats, are reportedly opting to stay in their apartments without any electricity instead of forking out for rooms elsewhere.
The email to residents said costs would be covered of up to £120 per night for accommodation and that meal costs would be provided for single people and couples, while families were told to speak to staff for ‘further guidance’. The original email from The Residences also suggested a number of budget hotels residents could consider, including Motel One, Premier Inn or Romzzz Aparthotels which are ‘well within the £120 budget’.
The firm also added that their “immediate priority is to assist those who require urgent support, particularly those who are vulnerable, including elderly residents, individuals with disabilities, families with young children, and anyone experiencing financial hardship”.
The Manchester Evening News has learned that the cause of the power outage was identified as a ‘fault with the busbar within the Deansgate Square site’. A busbar acts as a central connection point which conducts and distributes electricity in industrial, commercial and residential systems.
It’s also understood that generator specialists Pleavin Power have been drafted in to deliver ‘disaster recovery support’ for the time being and remain at the site.
“This is not an old building we are talking about here”
“I think it’s concerning,” one resident told the M.E.N on Friday (April 10), who has opted to stay with relatives over worries about hotel prices in the city. “This is not an old building that we’re talking about here. This is a new building. There should be contingency plans in place.
“What I’ve seen over the past 24 hours has been chaos. It’s been people not knowing what is happening. People not being able to afford hotels and desperately finding family members to go with. In a world where we are heavily reliant on technology for electricity, where pretty much everything runs off electric now.
“Your home is somewhere you should feel safe, and if this was a normal house you’d have the electricity board round quickly or emergency electrician to fix it in 24 hours, so I find it all the more concerning that this can happen at a building of this size. It’s awful really when you pay so much for a service.
“A lot of these hotels don’t have cooking facilities, and a McDonald’s or UberEats isn’t the same as a homecooked meal in your own house, so the whole thing is worrying and stressful.”
On Friday night (April 10), a huge generator was placed outside the tower, with workers still remaining on site. One resident said: “They’ve got a generator outside and it’s all getting fixed up now, but it’s such a big job, they’ve got to get wires up to the 44th floor.
“It’s like a big monstrous tank and they’ve told us they’ll be working all night to get it set up. The generator will be live from Monday but I’ve been told it could have to stay there for weeks while they try to find out the problem.”
And responding to the offer of a £120 hotel reimbursement, they added: “They’ve sent an email saying you’ll get covered, and that it will probably be taken out of rent. That’s okay for people who can pay upfront for hotel stays, but unfortunately some people can’t afford to go to a hotel so are having to stay in their apartments without power.”
“There wasn’t even cold water. There was nothing at all”
Another resident has told of the moment electricity initially cut off on Wednesday night. They said they went to bed but woke up the following morning to find that the power outage remained.
“It was at around 11pm when it all went off and everybody sort of congregated wondering what was going on,” they said. “We didn’t really seem to know anything but there were rumours it would be sorted by 5am, so we just went to bed and thought that when we woke up, it’d be fine. But it was still off.
“There wasn’t even cold water, there was nothing at all. They were giving people bottles of water. I think everybody was just a bit p***ed because obviously it was like 11 at night.
“Everyone was tired. Everyone was just asking each other what they could do. I think most people will have left. We just decided to get a hotel and then got an email last night saying there wouldn’t be anything [power] until at least Monday. They recommended getting a hotel for the weekend.
“I think we’ll just leave for the foreseeable until we get another email. But even with the compensation, we don’t know when we’re going to get it back, so obviously people will have to spend at least £500 for the next five days.”
Multiple residents told the Manchester Evening News how power in communal areas and the use of emergency lighting remained, with the individual homes seemingly worst-hit by the outage. Manchester City Council confirmed that it had not been directly involved in dealing with or supporting displaced residents, with the management firm covering accommodation reimbursement costs.
Another resident of a two-bed apartment pays £2,400 a month. They chose to stay in the unpowered flat for their pet cats, adding: “There are so many pets in the building and they haven’t been considered at all in this situation. I’m having to stay in the building with no food, light or heating for my cats.”
On Friday evening, West Tower again stood for a third night mostly in darkness alongside its illuminated neighbours. It is not known how many people chose to vacate their homes or remain there without any power.
On Thursday, Deansgate Councillor Joan Davies echoed how power-cuts in high rise apartments like West Tower ‘have a huge impact’ with essentials like water supply affected.
“Power cuts in high rise buildings have a huge impact on residents, particularly where apartment water supply fails. I have contacted Electricity North West who confirm the problem is an internal building issue,” Coun Davies said.
“Deansgate Councillors would be interested to hear from residents and will be speaking with managing agents as soon as possible. We hope to hear that a permanent solution will be rapidly provided.”
An email from The Residences Management, seen by the M.E.N,was sent to residents on Thursday evening updating them of the situation. In it, they “sincerely apologise for the disruption and inconvenience caused”.
It said: “The cause of the outage has now been identified as a fault with the busbar within the Deansgate Square site, which is impacting power supply to all properties within West Tower.
“This section of the development is managed by a third party, who are working closely with their contractors to restore power as quickly as possible. The replacement component is bespoke and is currently being manufactured, with delivery expected onsite next week. Following this, insurers will investigate the cause of the outage and carry out the necessary loss adjustment process.”
It continued: “Although we had previously advised that the power may be restored to apartments this evening, due to unforeseen complications, it is anticipated that temporary generator power will not be in effect until Monday 13th April 2026.
“Whilst there is no power to apartments, we can confirm that there is an emergency supply to all lifts and life safety systems (fire alarm system, automatic opening smoke vents, sprinkler system) within the building, which remain fully operational during this period.
“In the meantime, residents have the choice to stay in the building or arrange alternative hotel accommodation from this evening until Monday 13 April 2026, when temporary power is anticipated to be restored.”
Legal and General (L&G), which owns the development also told the M.E.N generator power for homes in the high-rise apartment block should be in place from Monday. “We recognise the disruption this power outage has caused for our residents,” a statement read. “The technical issue has been traced to a fault within infrastructure managed by a third party, and their teams are working with contractors to restore supply as quickly as possible, with generator power expected to be in place from Monday, April 13.
“In the meantime, we’re reimbursing accommodation and meal costs for residents who choose to relocate, and those who remain can be reassured that emergency power to lifts and all life-safety systems remain fully operational. The wellbeing of our residents remains our top priority, and we thank them for their patience whilst this technical issue is resolved.”








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