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Why hospitality skills can help all businesses adapt to the AI revolution

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Why hospitality skills can help all businesses adapt to the AI revolution

The future of work is being rewritten by artificial intelligence (AI) – but technology competence alone will not be enough to empower the workforce of the future. While AI has massive potential to improve efficiency, accuracy and productivity in the workplace, it’s less clear how it will evolve to foster the person-centred concerns that all businesses face.

The human-centred skills found in the hospitality sector (empathy, creativity, adaptability, kindness, resilience and cultural intelligence) have been shown to be strategic assets in AI deployment in the workplace – things like chatbots or virtual assistants. They also remain the hardest skills to replicate in and by AI.

These qualities are not just soft skills – they should be at the heart of all customer service businesses. They enable employees to turn routine interactions into memorable experiences through emotional connection and the anticipation of customers’ needs. For now at least, AI is ill-equipped to manage this.

These hospitality skills matter for all businesses – not just those in the sector. In a world of evolving AI, they can help organisations ensure that the human touch is not lost. And investing in these skills can also drive profitability.

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The UK hospitality sector leads the Social Productivity Index, a metric that measures the broader social value of industries beyond just how much revenue they make. Hospitality is the third-largest employer in the UK and the top employer of under-25s, part-time workers and minority groups. It also contributes £93 billion to the UK economy annually, accounting for 3% of GDP.

As such, investing in hospitality skills is critical to driving economic growth and building more resilient, people-centred workplaces. These skills are essential for things like creating a welcoming environment or navigating complex and changing business demands. There is a need for all businesses to prioritise these skills alongside their use of AI.

Efficient… but impersonal.
Tero Vesalainen/Shutterstock

By 2030, industries such as banking, healthcare and retail are expected to rely heavily on agentic AI (those systems that can solve complex problems in real time) to interact with customers. These industries lean heavily on efficiency, compliance and product knowledge – which are important – but they leave little room for genuine emotional engagement.

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Many businesses are using chatbots and virtual concierges to resolve customers’ problems. Hospitality skills can help to determine which customer concerns can be dealt with by AI and which need to have the human touch. Similarly, AI can manage staff and rotas, but it cannot judge uncertainty or consider the impact of decisions on staff.

Hospitality comes into its own in terms of personalisation and cultural sensitivity. These skills are not just add-ons; rather they are the glue that holds great customer experiences together. Multilingual greetings, tailoring menus to cultural norms, spotting unspoken needs and other small touches all build loyalty.

Good hospitality professionals do not just serve, they anticipate, adapt and make people feel seen. Emotional intelligence and emotional labour are embedded into hospitality roles, with staff trained to manage emotions and respond with empathy.

The ‘what’ and the ‘why’ of business

In an era where technology handles the “what”, hospitality skills can deliver the “why” – that is, the meaning behind the interaction. And when transferred to sectors that also rely heavily on these strengths, such as healthcare, hospitality skills can provide great opportunities for career change or progression.

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We suggest three ways organisations can embrace hospitality skills alongside AI to future-proof their talent pool.

First, staff training should be designed to combine both AI knowledge and the deep connectivity of hospitality skills. This training should encompass how businesses expect staff to engage with AI, as well as how hospitality skills can be fused to support and enhance their customers’ experience.

While AI can process data and do transactions, it cannot truly care, comfort or create trust. These are crucial measures in ensuring that the human element does not fade into the background.

Second, by investing in hospitality skills, businesses can concentrate more effectively on the customer journey and improve the efficiency of their service. For example, while AI can provide prompts on what to say, it cannot offer genuine comfort to a dissatisfied customer. Hospitality skills are essential to deliver those messages effectively and with care.

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These skills help businesses to understand customer management, flow and touchpoints (points of interaction). This in turn strengthens the connection between AI and the customer experience as they interact to deliver a warm welcome.

Third, in developing AI for business use, hospitality skills will become core to the training process in order to improve the customer experience. This kind of hospitality training can transform business services from being standardised and short-termist to those that focus on building a lasting relationship with the customer.

For example, using banking apps, customers receive automatic suggestions on loans, mortgage updates or new accounts. But it is the staff’s hospitality skills that ensure these recommendations are presented with warmth and a genuine understanding of customers’ needs. This delivers experiences using AI but also conveys personalised customer service.

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, they can deliver streamlined services while making customers feel valued. In other words, technology can enhance, not replace, the human touch.

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Person rushed to hospital after car and lorry crash

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Cambridgeshire Live

One person was taken to Addenbrooke’s Hospital this morning (Friday, March 27)

A person has been taken to hospital after a crash on a major Cambridgeshire A-road. Emergency services were called to a crash on the A10 near Ely at around 9.45am today (Friday, March 27).

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The crash involved a lorry and car. One person was taken to Addenbrooke’s Hospital by the East of England Ambulance Service.

An ambulance spokesperson said: “An ambulance came across a road traffic collision while driving on the A10 near Ely this morning. One patient was transported to Addenbrookes Hospital.”

Cambridgeshire Police also attended the scene. A police spokesperson said: “We were called at about 9.45am this morning to the A10/A142 roundabout, at Ely, after reports of a collision between a car and a lorry. There looks to be no serious injuries, no arrests and the road was cleared at about 11am.”

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Man accused of driving wife to suicide says her death was ‘worst day of my life’ | News UK

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Man accused of driving wife to suicide says her death was 'worst day of my life' | News UK
Christopher Trybus arriving at Winchester Crown Court, where he is charged with the manslaughter of his wife Tarryn Baird, who died of hanging in November 2017 (Picture: PA)

A man accused of driving his wife to suicide after subjecting her to a ‘tsunami’ of abuse has told a jury that finding out about her death was ‘the worst day of my life’.

Christopher Trybus, 44, is on trial at Winchester Crown Court charged with the manslaughter of Tarryn Baird, who was aged just 34 when she ended her own life in November 2017.

Prosecutors say he Trybus is legally responsible for her death even though he was away when she was found hanged in the garage of their Swindon home.

He is also accused of controlling and coercive behaviour and two charges of rape.

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Trybus, 44, told the court that he was in Germany when he received a call informing him of his wife’s death.

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He said that as he was driving back to the airport to return home, he ‘broke down’ in tears.

The software consultant said: ‘Halfway down the drive, I broke down and cried. I got to the airport, dumped the car, asked them to put me at the front of the plane because I wanted to get out as soon as possible.

‘It’s not something anyone can prepare themselves for, it’s a cliche but you never think it’s going to happen to you.

‘So, worst day of my life, just absolutely terrible, I don’t know how else to describe it.’

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The court has heard that Ms Baird had a history of mental health issues, including a diagnosis of potential PTSD having witnessed ‘traumatic’ car-jacking incidents in South Africa where the couple grew up before moving to the UK in 2007.

Trybus told the court that he believed Ms Baird’s mental health had improved in the weeks before her death after she had taken up a volunteer role for court witness support.

He said that he thought she was ‘mostly back to her normal self, she seemed to bounce back and be on the mend. I felt like things were starting to improve’.

When asked how he felt about being abroad for work regularly in the months before her death, Trybus said: ‘I wish I could have done more.

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‘Possibly I could have stayed home, I could have taken some time off of work but when you are in it, you do not see it, you just think it will never happen.’

Trybus is accused of subjecting Ms Baird to a ‘tsunami of abuse’ that left her with no escape but to kill herself.

BNPS.co.uk (01202 558833) Pic: KnowMore/BNPS Pictured: Tarryn Baird A 42-year-old man has appeared in court charged with the manslaughter of a woman who killed herself more than seven years ago. Christopher Trybus is alleged to have engaged in controlling and coercive behaviour while in a relationship with Tarryn Baird. He is also accused of raping her. Ms Baird committed suicide by hanging in November 2017. After her death her mother Michelle founded a business to help people struggling with their mental health, domestic abuse and coercive control.
Tarryn Baird ended her life at their Swindon home in November 2017 (Picture: KnowMore/BNPS)

He allegedly strangled her with a belt and rope, battered her with a metal pole and kicked and punched her in the face and abdomen.

The coercive control charge alleges that he controlled Ms Baird through using and threatening violence towards her, sexually assaulting her, monitoring her whereabouts, limiting access to finance, threatening to reveal private information to her family and isolating her from her family.

When his barrister Katy Thorne KC asked him if he was a ‘violent and domineering man’, he replied: ‘No, I do not think so.’

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And when asked if he was responsible for Ms Baird’s death, he replied: ‘No, not at all.’

He also denied raping, sexually assaulting, being violent towards her and controlling her.

When asked by prosecutor Tom Little KC if he was angry at being labelled a ‘wife-beater’ by his late wife who accused him of assaulting or sexually assaulting her on 25 occasions, Trybus replied: ‘It’s difficult to be angry with someone who is dead.’

He added: ‘It’s difficult to know what was going on in her troubled mind. It’s someone I love very dearly, I try to understand it, not get angry about it.

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‘Me being angry with her isn’t going to change it, I try to hold on to good memories we have.’

He said he would have got ‘upset, not necessarily angry’ with Ms Baird during arguments but had not shouted at her or lost his temper.

Trybus, who is a software consultant and developer, denies the charges and the trial continues.

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Ben Duckett: England opener makes professionalism a priority after Ashes and excessive drinking claims

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England batter Ben Duckett during a training session at the 2025-26 Ashes series

England opener Ben Duckett says greater professionalism this summer will be a major “priority” for him following a winter Ashes series blighted by off-the-field issues.

Australia clinched the Test series 4-1 to retain the urn but the disappointment of England’s defeat was compounded by claims of excessive drinking by players, especially during a break between matches in the coastal town of Noosa.

One video which emerged on social media appeared to show Duckett drunk and the 31-year-old acknowledged on the eve of the English county season that aspects of his behaviour fell below the required standard.

“If we’re winning that series, it’s probably not news and no one cares. If Travis Head’s in that video, everyone’s probably absolutely loving it,” Duckett said.

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“We were struggling as a side, I was struggling as a player. But you shouldn’t be getting yourself or putting yourself in a position like that. Any human being, let alone a professional sportsman.

“I think it’s no secret that we can definitely tighten up on some areas and I think that will be the case moving forward. And to be honest, I’m all for it.”

Duckett has withdrawn from the Indian Premier League in an attempt to hold on to his place in the England side and will instead play in the early rounds of the County Championship for Nottinghamshire.

He is planning to speak to England coach Brendon McCullum in the next couple of weeks but “does not know” if will be in the XI for the first Test against New Zealand in June.

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The left-handed batter struggled for form towards the end of last summer and hit just one half-century in 16 innings across all formats this winter.

In the Ashes he made 202 runs in 10 Test innings at 20.20 with a top score of 42.

Duckett said it’s “not a secret” that professionalism is something he’s “struggled with throughout my career” but has always been willing to “hold his hands up” when he’s transgressed.

During the 2017-18 Ashes, when Duckett was part of a England Lions tour shadowing the main squad, he infamously poured a drink over the head of James Anderson in a Perth bar.

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However, the Nottinghamshire batter hopes placing a greater emphasis on fitness and being in the right frame of mind will prevent his international career from ending before he wants it to.

“Throughout the Ashes I was working hard and I don’t think I was in really bad shape but I’ve always kind of gone up and down with it [fitness levels],” Duckett explained.

“I think at 26, 27 or 28 you can get away with it. Whereas I’m obviously getting older now.

“I definitely want to make that a priority moving forward. I want to prolong playing cricket for England and the professional side of that is certainly going to help.”

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Duckett and England fast bowler Josh Tongue are set to sit out Nottinghamshire’s opening match of the season against Somerset, which starts on Friday, 3 April, but should be back for the following week’s visit of Glamorgan to Trent Bridge.

“I’ll just do everything I can over the next four or five weeks to make sure I’m in the best shape of my life,” Duckett added.

“I can’t promise that I’m going to average 75 for Notts in these games, but giving everything I can to in this little block and just see where we go from there.”

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Mum-of-three found dead in freezer at home as man charged with murder

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Manchester Evening News

An inquest into the death of Carolann Barraclough, 37, who was found dead at her Horbury home on March 6, has been opened at Wakefield Coroner’s Court

A mother of three was tragically discovered dead inside a freezer at her home earlier this month, a court has heard.

An inquest into the death of Carolann Barraclough, 37, who was known as Caz, has opened at Wakefield Coroner’s Court. Caz’s death was confirmed by a Yorkshire Ambulance Service paramedic who attended her house in Horbury, Wakefield, on March 6.

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Coroner Oliver Longstaff said that it appeared that Carolann had been found in a freezer at her home address. He said that the inquest hearing was not making any “finding of facts” in the case.

A post mortem examination gave the cause of death as “blunt force head trauma pending further investigation.”

The hearing was told that Carolann’s husband had been charged with her murder. Mr Longstaff suspended the coronial investigation.

Floral tributes and cards were left on Ken Churchill Drive, including a message describing Carolann as a “beautiful and amazing sister” who had a lovely smile. Her family has thanked everyone for their messages, cards and flowers, according to Yorkshire Live.

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Carolann was described as a much-loved mum, daughter, sister, cousin and friend.

David Barraclough, 45, of Ken Churchill Drive, Horbury, appeared at Leeds magistrates’ court earlier this month charged with Carolann’s murder.

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DCI Stacey Atkinson, of the Homicide and Major Enquiry Team, stated in the early stages of the police investigation: “We recognise this incident will cause concern locally and I can advise residents we are not seeking anyone else in connection with the matter.”

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Dietary supplement makers push FDA on peptides and probiotics

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Dietary supplement makers push FDA on peptides and probiotics

WASHINGTON (AP) — Makers of dietary supplements are pushing the Food and Drug Administration to expand the types of ingredients they can put in their products, a change that could open the door to more marketing of peptides, probiotics and other trendy wellness offerings.

The FDA was holding a public meeting Friday to discuss its longstanding criteria for dietary supplements and whether they could be broadened to include substances that don’t come from food, vitamins, herbs or other traditional ingredients. FDA officials will hear from industry executives, consumer advocates and academics.

It’s the first such meeting since Robert F. Kennedy Jr. became the nation’s top health official last year. Kennedy has vowed to “end the war at FDA” on dietary supplements, peptides and other products that are popular within his Make America Healthy Again movement.

Friday’s meeting came at the request of the Natural Products Association, an industry group that has clashed with the FDA over certain new supplement ingredients. The group asked for the meeting in a January letter, citing “the cost and uncertainty that arise when regulatory expectations are unclear.”

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Here’s what to know about the issue:

Many wellness products don’t qualify as supplements

Under FDA regulations, supplements are deemed to be a category of food, with most of their ingredients coming from plants, herbs and other substances found in the American diet.

That requirement has become a challenge for the industry in recent years as newer wellness products often feature substances that have never been used in food.

Peptides, for instance, are druglike chains of amino acids that have been widely promoted by celebrities and influencers as a way to build muscle and look younger, although there’s little science supporting their use.

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Many specialty pharmacies and clinics sell them as injections or IV infusions, but some supplement makers have also begun adding them to capsules, gummies and powders.

Technically, those products violate FDA rules, according to FDA lawyers. The same goes for certain types of probiotics, bacteria-containing products that are pitched to aid digestion and promote gut health.

Companies argue that FDA law, as written, doesn’t specify that all ingredients must come from food.

“The hope of the meeting is that FDA is willing to open up its interpretation of what constitutes a dietary ingredient to allow dietary substances that aren’t already in food,” said Robert Durkin, a former official in the FDA’s supplements program who now consults for companies.

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If the agency is unwilling to redefine the term, the industry could sue. A 2024 Supreme Court decision weakened federal regulators’ authority to interpret laws and craft regulations according to their preferences.

Supplement makers view Kennedy as an ally

Kennedy recently declared himself “a big fan” of peptides, telling podcast host Joe Rogan that he’s personally used them to treat injuries. He also vowed to loosen FDA limits on producing injectable peptides, which have been subject to federal safety restrictions.

Some of Kennedy’s allies and supporters are proponents of the chemicals, including Gary Brecka, a self-described “longevity expert,” who sells peptide injectables, patches and nasal sprays through his website.

Dr. Mark Hyman, another Kennedy friend, sells dozens of dietary supplements, including some claiming to contain peptides, through his website.

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Two former health advisers from Kennedy’s presidential campaign also have ties to the industry.

Calley Means, now serving as a senior adviser in the Department of Health and Human Services, co-founded an online platform that helps people spend tax-free health dollars on supplements and other wellness goods.

Dr. Casey Means — his sister and President Donald Trump’s surgeon general nominee — made hundreds of thousands of dollars promoting supplements, probiotics and related products, according to financial disclosure forms.

Supplements have never been subject to strict FDA oversight

The FDA does not review dietary supplements the way it approves drugs and other medical products after confirming their safety and effectiveness. The agency does not even have a list of all the products in circulation.

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With some 100,000 or more supplements on the market, manufacturers are legally responsible for making sure their products are safe and truthfully advertised, according to the FDA. Supplements can’t claim to treat specific diseases or medical conditions.

The 1994 law that gave the FDA oversight of the industry also exempted supplement makers from nutrition labeling requirements, under which companies must scientifically support health claims.

Instead, supplement makers can make more general claims, such as that their products maintain or support health and well-being.

Some former regulators think that approach was a mistake.

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“It sanctioned unauthorized, implied health claims” said Mitch Zeller, who worked on supplement issues at the FDA during the 1990s. “There are all manner of claims being made on supplement labeling or in advertising that are carefully worded to avoid making a drug or treatment claim.”

Companies can also say their products improve the structure or function of certain body parts, such as strengthening bones. Products making general or specific claims must carry a disclaimer: “This statement has not been evaluated by the FDA.”

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The Associated Press Health and Science Department receives support from the Howard Hughes Medical Institute’s Department of Science Education and the Robert Wood Johnson Foundation. The AP is solely responsible for all content.

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Northumberland neo-Nazi teen detained for more than 3 years

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Northumberland neo-Nazi teen detained for more than 3 years

The Northumberland teenager, who cannot be identified despite an application by the media to name him, must also serve a year’s extended licence when released.

He was convicted last month of five terror charges following a trial at Leeds Crown Court.

The jury was unable to agree a verdict on a charge that he was planning a terror attack on Newcastle synagogues and the prosecution said it would not apply for a retrial on that count.

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Jurors were told the teenager purported to be a member of a proscribed neo-Nazi organisation, The Base.

He put stickers up promoting The Base, made promotional material and encouraged others to join.

The boy’s trial heard how police found an “arsenal” of weapons, including a crossbow and knives, at his home in Northumberland in February 2025.

The jury was shown images of his bedroom, including a replica of an SS officer’s cap, a flag of Rhodesia and a skeleton in a mask.

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Jurors were also read online exchanges with members of white supremacist groups and violent journal entries.

The court was told that the youth watched a video of the New Zealand mosque terror attack then looked up synagogues in the Newcastle area.

He also made racist and offensive references in his journal, later telling the jury he did not believe them but he wrote them down to bring himself peace.

Mr Justice Wall, sentencing, said he rejected that claim, saying the teenager genuinely held extremist, antisemitic views.

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The judge did accept that the build-up to the offending began when the boy was just 14, with most of them happening when he was 15.

He experienced a difficult childhood, suffered from bullying, was isolated and struggled with friendships.

Since his arrest, he has been diagnosed with autism.

Mr Justice Wall said the teenager must spend another 15 months in detention, having already been in custody since his arrest.

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He will then be supervised and monitored in the community for another 26 months.

The judge told the boy, who attended court via a videolink: “You will have to do what you are told by the people who are supervising you and it will be their job to help you come to terms with what you have done and to stay out of trouble in the future.”

Mr Justice Wall said the boy had an “unhealthy interest in weapons, wars and paramilitary items and this obsession led you to exploring the darker world of extreme right-wing organisations”.

He will be subject to a Criminal Behaviour Order which will restrict his use of computers and the internet.

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During the trial, Frida Hussain KC, defending, said the boy was “desperately lonely”, had been “plagued” with thoughts of killing himself, and created an online persona as a distraction.

Mr Justice Wall turned down a media application to lift an order that prevented the defendant from being identified, partly because it will ease his chance of successful rehabilitation.

He was convicted of purporting to be a member of a proscribed organisation, and four counts relating to possessing or sharing terror documents.

Detective Chief Superintendent James Dunkerley, Head of Counter Terrorism Policing North East, said: “We welcome the sentence handed down today and hope it acts as a warning to all about the dangers of extreme online content which can have real life consequences.”

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He added: “If you are worried about someone you know expressing extreme views or hatred, then please trust your instincts and act early (a reference to a counter terrorism initiative) to prevent people becoming involved in terrorism. I cannot stress that enough and you will not be wasting our time.”

Chief Superintendent Kevin Waring, area commander for Northumberland, said: “This case highlights the dangers which exist online and the type of material young people can access.

“It is a reminder that we all need to be vigilant and if you do become worried about someone you know, see or hear something concerning then please come forward.”

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Entire house explodes in village with man arrested for ‘arson’ | News UK

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Entire house explodes in village with man arrested for 'arson' | News UK
The entire house was torn to pieces in the blast in Hambleton village this morning (Picture: Dave Nelson)

Homes have been evacuated after an entire house exploded in a Lancashire village.

The home was destroyed in an explosion on Carr Lane, Hambleton, north of Blackpool.

The leafy residential area was cordoned off for safety after one of the detached homes blew up shortly before 10am today.

One man, 54, was taken to the hospital with minor injuries, while no one else was hurt in the blast.

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An aerial picture of a home after it exploded in Hambleton, Lancashire, on Friday morning.
The nearby properties were evacuated as a precation while an investigation continues(Picture: Dave Nelson)

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He was later arrested on suspicion of arson, Lancashire Police said.

The force said: ‘A small number of surrounding properties have been evacuated and Carr Lane remains closed whilst our colleagues carry out work to ensure the safety of the area.’

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It confirmed that the explosion is an ‘isolated incident.’

Lancashire Fire and Rescue Service crews inspecting on an aerial ladder a house explosion on Carr Lane Hambleton near Blackpool, Lancashire, today.
The explosion sparked a huge emergency response, with multiple fire crews with an aerial ladder attending (Picture: Dave Nelson)

People were told to avoid the area to allow the emergency services to work safely.

Anyone who can smell smoke should keep all windows and doors closed, the fire service said.

Fire crews from Preesall, Bispham, Fleetwood and South Shore rushed to the scene, where they discovered ‘an explosion within a domestic premises.’

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25 violations by Florida Rep. Cherfilus-McCormick, ethics panel says

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25 violations by Florida Rep. Cherfilus-McCormick, ethics panel says

WASHINGTON (AP) — Democratic Rep. Sheila Cherfilus-McCormick of Florida committed numerous violations of House rules and ethics standards, the House Ethics Committee found Friday in a ruling that could add weight to Republicans’ push to expel her from Congress.

After meeting into early Friday morning following a seven-hour hearing, the ethics panel of four Democrats and four Republicans found that Cherfilus-McCormick had committed 25 ethics violations. The panel said it would recommend a punishment in the coming weeks.

The allegations center around Cherfilus-McCormick’s receipt of millions of dollars from her family’s health care business after Florida made an overpayment of roughly $5 million in disaster relief funds. Cherfilus-McCormick is accused of using that money to fund her 2022 congressional campaign through a network of businesses and family members.

The congresswoman, who is running for a fourth term representing a southeastern Florida district, has denied wrongdoing, and her attorney stridently criticized Thursday’s public hearing — the first open proceeding in nearly 15 years. But the ruling from the Ethics Committee could fuel a potential vote on her expulsion and divide a Democratic caucus that is trying to make a comeback to power in the November midterm elections.

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Cherfilus-McCormick also faces federal charges for allegedly stealing the $5 million in COVID-19 disaster relief funds and using it for purchases like a 3-carat yellow diamond ring. Her brother, former chief of staff and accountant were also charged. She has pleaded not guilty to those charges, and her attorney indicated Thursday that the trial is expected to start in the coming months.

The congresswoman declined to testify during Thursday’s ethics hearing, citing her Fifth Amendment right against self-incrimination. Her attorney, William Barzee, sparred with some of the lawmakers on the ethics panel and argued that they should have allowed a thorough ethics trial, where he could present witnesses and evidence to counter the conclusions of House investigators.

Barzee accused the panel of giving further momentum to the effort to “throw a woman out of Congress who was duly elected by her constituents” based primarily on bank records.

Committee investigators laid out 27 violations of House ethics standards and rules in a 242-page report. The report accused Cherfilus-McCormick of winning a 2022 special election by portraying her campaign as self-financed when it was actually funded through the $5 million overpayment her family’s company received from Florida for coronavirus vaccination services.

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Barzee had argued that “she was entitled to that money,” pointing to a document that broke down how her family would share the proceeds from the health care business. But lawmakers on the ethics panel were skeptical of that argument.

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Kinnard reported from Columbia, S.C.

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Roy Keane’s mum Marie dies ‘surrounded by family’ | Football

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Roy Keane's mum Marie dies 'surrounded by family' | Football
Keane’s mother passed away ‘surrounded’ by family in Cork (Picture: Getty)

Marie Keane, the mother of Manchester United and Republic of Ireland legend Roy Keane, has died.

The Keane family has confirmed Marie died peacefully ‘surrounded by loving family at Marymount University Hospital and Hospice in Cork.

A death notice on RIP.ie reads: “The death has occurred of Marie Keane (néeLynch) on March 27th 2026, peacefully, surrounded by her loving family and in the tender loving care of the doctors, nurses and staff of St. Anne’s Ward at Marymount University Hospital and Hospice.

‘Marie (née Lynch); dearly loved wife of the late Maurice (Mossie) and beloved mother of Denis, Johnson, Hilary, Roy and Pat. Predeceased by her brother Pat, her niece Estella and her nephew Thomas.’

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In 2022, Keane shared a photograph of himself and his mother, captioning it: “The only boss I listen to”.

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Review: Matilda the Musical, Palace Theatre, Manchester

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Review: Matilda the Musical, Palace Theatre, Manchester

For a start, this RSC production is spectacular to look at. The bright colours simply pop from the stage. Rob Howell’s set design is innovative, imaginative and enthralling – rather like the production itself.

Based on Roald Dahl’s classic children’s book, it’s the story of a very special little girl with a deep love of books who stands up for what is right, aided by a few magical powers.

Matilda the Musical

There’s something subversive about Matilda which is particularly compelling. For a start, the bulk of the cast are children. They are so well drilled, so confident and so talented that you forget their age and diminutive stature.

Then there are the storylines. This is no gentle fairytale. In typical Roald Dahl fashion it’s dark, very dark in places. It’s cheeky, boisterous and then heartbreakingly sad, often within the same scene.

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At its heart are the songs by Tim Minchin who brings a level of wordplay not often experienced in musical theatre. He often turns the concept of the musical on itself, that undercurrent of gentle anarchy helps power the whole piece.

Mollie Hutton as Matilda

Our heroine is Matilda, on press night played by the delightful Mollie Hutton, one of four young actresses tasked with this massive role. She turns to the world of literature to escape her parents who are almost cartoon-like in their awfulness.

Adam Stafford is a flash talking, wide-boy car salesman in an outlandish check suit. He wanted a boy so has not time for the little gem in the family.

Rebecca Thornhill as Mrs Wormold is a truly dreadful creature, obsessed with her looks and winning Latin American dancing competitions with her snake-hipped partner Rudolpho, she can’t see the point of reading and along with hubby believes that TV is the answer to everything. It’s a beautifully observed cameo role.

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If Matilda is the heroine of the piece, her arch nemesis is Miss Trunchbull the headmistress of a school which has clearly never been visited by Ofsted.

Richard Hurst as Miss Trunchbull in Matilda The Musical

Richard Hurst as the former hammer throwing champion is one the highlights of the show. His Trunchbull is menacing and genuinely terrifying at time. He towers over the young charges in his care. It would be easy to turn Trunchbull into a panto dame-like figure but he resists that temptation. Instead Trunchbull is obsessed, violent and clearly unhinged. He thinks nothing of picking a pupil up by the pigtails and throwing her out of the window or force feeding chocolate cake to one boy – with disastrous consequences.

Tessa Kadler as Miss Honey, the teacher who realises that Matilda is extraordinary, brings just the right amount of sweetness to the role without threatening anyone with diabetes. Her song My House is a bit of a showstopper.

Mollie Hutton as Matilda was a delight. At the centre of everything it’s a big ask for anyone but she was feisty and forlorn in equal measure. At time it was a little difficult to hear everything she sang but that was a minor point.

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Matilda the Musical

This is a big musical. The set pieces are spectacular such as the scene on some swings which sees pupils fly over the orchestra; or a climbing frame being built out of letter blocks with such precise timing it’s like watching a computer game unfold in front of you.

It is quite a long show which is worth noting.

But Matilda is a musical with real heart and a strong message. Does it work? Put it this way, there were hundreds of young theatregoers in on press night and at times you could hear a pin drop and at others the cheers were deafening; they bought into the show from the outset and loved every minute of it. Must say I have to agree.

Matilda the Musical is at the Palace Theatre, Manchester, until Saturday, April 25. Details from www.atgtickets.com

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