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How to avoid a row over reclining plane seats

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How to avoid a row over reclining plane seats
Getty Images Bearded man in headphones typing on a laptop seated on an aeroplaneGetty Images

A lot of us have been there, locked in a metal cylinder flying at more than 500mph (804km/h), gritting our teeth about the armrest the person to the left is hogging.

Or the person next to the window who keeps getting up to go to the toilet, or the person in front who has suddenly put their seat back, squashing your knees.

With roughly half of the UK’s households flying once a year, how people behave on planes is an ongoing bugbear.

And this week a Hong Kong couple were banned by Cathay Pacific after tensions flared over a reclined seat.

So how can we avoid getting in our fellow travellers’ bad books?

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To recline or not?

Someone putting their seat back on a long-haul flight can be frustrating – but it seems to trigger Britons and Americans to different degrees.

A 2023 survey by Skyscanner into the issue indicated that 40% of people in the UK find it annoying at any one time, but a YouGov survey earlier this year suggested that only a quarter of Americans view it as unacceptable.

Whatever the percentage, reclining seats “really are a problem”, according to Charmaine Davies, a former flight attendant.

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She says cabin crew sometimes have to step in to stop anger boiling over between passengers.

The basic problem is how airlines cram seats onto planes, according to Prof Jim Salzman of University of California, Los Angeles. “[The airlines] are able to pass on the anger and frustration of cramped seating to passengers who blame each other for bad behaviour instead of the airlines who created the problem in the first place.”

William Hanson, an etiquette coach and author, says it’s a matter of choosing your time to recline your seat, which you shouldn’t do during a meal. Check whether the person behind is leaning on the table, or using a laptop – and recline slowly.

If in doubt just talk to your fellow passenger, he says. Don’t expect them to be a mind reader.

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Armrest hogging

Getty Images Man asleep on plane with both arms on armrestsGetty Images

Another gripe linked to the amount of space people have on planes is double armrest hogging.

Mary, a flight attendant for a major US airline, says she is often given a middle seat between “two guys with both their arms on armrests” when she’s being transferred for work and doesn’t have a choice of seat.

Nearly a third of UK airline passengers found this annoying in 2023, the Skyscanner survey suggested.

Mary has had “a tussle with elbows”, she says, but has a strategy for reclaiming the space.

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“I wait until they reach for a drink and take the armrest. One [guy] kept trying to push my arm, and I just had to give him a look: ‘We’re not doing that today.’”

To resolve any tension, Mr Hanson says people should get used to the idea of having “elbow rests” rather than armrests, and share them.

Toilet etiquette

Many of us will be familiar with the dilemma of being in a window seat and needing to go to the toilet, but the person next to you has fallen asleep.

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Do you nudge them to wake them up, or climb over them?

More than half of Americans responding to the YouGov survey said having to climb over someone in the seat next to them to go to the toilet was unacceptable.

Mr Hanson says he normally has an aisle seat, and before going to sleep he tells the passenger next to him it’s fine to wake him up or hop over if they need to.

If sat in the middle or window seat, you should just gently let the passenger in the aisle seat know you need to get past them – but be aware you might not speak the same language, he advises.

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If a passenger has been drinking alcohol, it can make them need to go to the toilet more often too.

Zoe, a former flight attendant with Virgin Atlantic, was on a flight to Ibiza on a different carrier where many of the passengers had been drinking in the airport bar beforehand, she says.

As soon as the flight took off and the seatbelt light went off, “everybody stood up” and started queuing for the toilet. Some got “quite aggressive”, she says, leading to the cabin crew turning the seatbelt signs back on, forcing everybody to sit down.

Unfortunately, one passenger really couldn’t wait so had to “have a wee in a carrier bag”.

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“He put some swimming shorts in there first to soak it up,” says Zoe.

Standing up

Getty Images Man standing up on a plane with hand on luggage in the overhead compartmentGetty Images

About a third of Brits find people standing up as soon as the plane lands annoying, the Skyscanner survey indicated.

“Just stay in your seat,” says former flight attendant Ms Davies. “There’s no point jumping up because you’re not going anywhere.”

It normally takes the ground crew several minutes to either hook up the passenger boarding bridge or put boarding stairs in place.

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Even after that, if you have checked baggage, you’re going to need to wait for it to get to the carousel, she says, “no matter how quickly you get off the plane”.

Mr Hanson says that in etiquette terms, there’s nothing wrong with wanting to get up to stretch your legs, and perhaps people just want to get off because they are unconsciously a bit scared of being on a plane.

But he adds that it is “faintly comical” when people all get up at once and then “stand there like a lemon”.

How can we get along?

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Other air passenger pet hates include people jumping queues, using phones or other devices without headphones, draping long hair over the backs of seats, and taking shoes or socks off on a plane.

If you become aware the flight attendants are using spray to “spritz” the aircraft near you, you may want to put some socks or deodorant on, Mary says, as cabin crew won’t say anything directly.

But with air travel continuing to grow, how can we get on with other passengers on planes?

The key is everyone being considerate, Mr Hanson says.

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“If you don’t want to temper your behaviour to get along with other people then there’s something wrong with you, to be blunt.”

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Moxy Barcelona to open next month

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Moxy Barcelona to open next month

The Marriott brand is celebrating its tenth anniversary, and is aiming to reach 100 properties in Europe by the end of 2025

Continue reading Moxy Barcelona to open next month at Business Traveller.

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Eleven of the UK’s most popular pumpkin patches that kids will love this autumn

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Pumpkin picking is hugely popular in the UK now, coming from the US

ONE of the most popular autumn activities in the UK is pumpkin picking, with many farms offering tickets throughout October.

Pumpkin patches have become increasingly popular among families in the UK, where you can not only pick them but have photoshoots and even decorate them.

Pumpkin picking is hugely popular in the UK now, coming from the US

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Pumpkin picking is hugely popular in the UK now, coming from the USCredit: Getty

Here are 11 of the best from all over the UK for you to visit this year.

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Kenyon Hall, Warrington

Tickets for Kenyon Hall are already on sale, with more than 20,000 pumpkins expected to grow on their patch this autumn.

Family photo shoots with professional photographers can be booked on certain days as well, while there’s also a maize maze and fruit picking on site too.

Entry tickets start from £2.95 for adults and children; infants under 18 months go free.

The patch will be open from September 28 until October 31, although there are limited dates left.

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Kenyon Hall lets you book pumpkin photo shoots too

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Kenyon Hall lets you book pumpkin photo shoots tooCredit: Kenyon Hall Farm

Balgone Barns, North Berwick, Scotland

Scotland‘s largest pumpkin patch promises to let everyone “experience the countryside and Halloween to its fullest”.

More than 60,000 pumpkins are growing on the site across more than 10 acres. Prices for the pumpkins depend on the weight.

There is also a spooky haunted trail stretching 2km around Balgone Barns’ lake, while visitors can toast marshmallows at the Crooked Cauldron.

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Visitors should book ahead online, with tickets range from £12 to £15, with select dates throughout October.

Balgone Barns is the largest pumpkin patch in Scotland

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Balgone Barns is the largest pumpkin patch in ScotlandCredit: balgoneestate

Avon Valley Adventure & Wildlife Park, Bristol

Avon Valley has the ” South West’s biggest Pumpkin Extravaganza” this year.

Halloween lovers rush to Amazon to snag viral pumpkin pillow – it’s identical to Pottery Barn’s but almost $20 cheaper

There’s also a small fairground, as well as theatrical performers and fire shows taking place on site.

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Pumpkin Paintball, Seasonal Slingshot and an apple cannon add to the Halloween activities available for families to enjoy.

The patch is open on selected days between September 28 and October 31.

Tickets can be booked online for up to £8.99 per person.

Avon Valley Adventure & Wildlife Park even has a fairground and pumpkin paintball

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Avon Valley Adventure & Wildlife Park even has a fairground and pumpkin paintballCredit: Avon Valley

Tulleys Farm, Crawley, West Sussex

Tulleys Farm declares itself to be the UK’s number one pumpkin festival, with more than a million pumpkins grown across 100 acres of farmland.

Live roaming characters ox wizards and scarecrows can be seen mingling among the pumpkins.

Street food stalls and a pumpkin bar serving cocktails and beers enhance the experience, while live music will be performed at Pumpkin Nights shows.

Tickets are available online for selected dates between September 28 and October 31.

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Day time tickets range from £5-8, while evening tickets range from £8-12.

Tulleys Farm calls itself the "no.1 UK pumpkin festival"

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Tulleys Farm calls itself the “no.1 UK pumpkin festival”Credit: Tulleys farm

Mr Pumpkin, Derby

Located just outside of Derby in Morely, Mr Pumpkin has become a favourite for pumpkin pickers since it first opened in 2017.

They have more than 90,000 pumpkins planted for visitors this year from more than 40 different varieties.

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A pumpkin trail will also be raising money for the air ambulance, with more than £12,000 raised in recent years.

The event is running on most dates between September 29 nd October 31.

Tickets are £2.50 for adults, kids up to the age of 15 go free.

Mr Pumpkin is free for kids up to 15

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Mr Pumpkin is free for kids up to 15Credit: Mr Pumpkin

Spilman’s Farm, Thirsk

This family-run farm in Yorkshire has more than 125,000 pumpkins ready to be picked on the 25 acre patch.

Tickets, which cost £7.50 per person, will grant each guest £5 to spend on either pumpkins or Spilman’s activities.

It also allows visitors to watch the family-friendly show Fright Delight.

Twilight picking evenings are back for another year too, with live music, a bar, street food and cosy fire pits.

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The patch is open on weekends from September 30 until October 31.

Spilman’s Farm has more than 125,000 pumpkins to choose from

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Spilman’s Farm has more than 125,000 pumpkins to choose fromCredit: Spilmans

Manorafon Farm Park, Abergele, Wales

North Wales‘ largest selection of pumpkins is also home to a pumpkin carving tent for visitors to decorate their veg on site.

A mad scientist’s trick or treat show, creepy crawly handling, walkabout characters and the “horrid hallows” all add to the farm’s spooky Halloween atmosphere.

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There’s also street food, a shooting range, a slime lab and special pumpkin festival nights, with a bar for adults and live music.

Tickets are £15.30 for adults and £16.20 for children if you book ahead, with one pumpkin per child’s ticket included.

Pumpkin fest will be running on a select few dates in October.

Manorafon Farm Park even has pumpkin festival nights

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Manorafon Farm Park even has pumpkin festival nightsCredit: Manorafon Farm Park

Pumpkin Moon, Kent

Pumpkin Moon has three different locations in Kent – Maidstone, Faversham and Rainham.

There is street food and drinks available, while fancy dress is actively encouraged by those who run the patch.

Everyone needs to book before visiting, with prices from £3.75.

It will run for the weekends of September 5-6 only in Faversham, following by all of the farms from September 12 – October 13, and then October 19 – 31.

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Pumpkin Moon is found at two Kent locations

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Pumpkin Moon is found at two Kent locationsCredit: PA:Press Association

Whitehouse Farm, Morpeth

From October 21-19 this Northumberland farm will be changing its name to Frighthouse Farm and running a Halloween ‘spooktacular’.

As well as pumpkin picking, there’ll be Magic Merlin’s School, with Halloween themed games and prizes to be won.

There’s also a walkway of terror a spider’s lair, catacombs, a bat chamber and an eerie grave yard.

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A fancy dress contest will see the winner claim a gift voucher to use at the farm, while visitors can get up close and personal with owls and critters.

Tickets are available for £15.45 for adults and children and the event will run from October 12 to October 31.

Morperth's Whitehouse Farm won't just have pumpkins

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Morperth’s Whitehouse Farm won’t just have pumpkinsCredit: Whitehouse farm

Forage Farm, Glamorgan

This South Wales pumpkin patch comes with pigmy goats, pigs, alpacas, tractor rides, pumpkin catapults, an interactive maize maze and face painting among many attractions.

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There’s also a hay bale tower and plenty of other picture perfect backdrops to create lasting memories with.

The patch will be open on select weekends – October 5-6, 12-13, 19-20 and 26-30, as well as October 25 and 31. After dark pumpkin picking experiences are also available.

Daytime tickets cost £9 per car, while evening tickets are £6 per person.

Forage Farm in Glamorgan has lots of attractions along with pumpkin picking

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Forage Farm in Glamorgan has lots of attractions along with pumpkin pickingCredit: Forage farm shop

Arnprior Farm, Glasgow

Scotland‘s “original” pumpkin festival will run for more than three weeks in October this year, with more than 20,000 pumpkins to choose from.

As well as pumpkins, they have a quad pod ride, pumpkin cannon, bale mountain, an indoor hay barn, face painting, bouncy castle, lots of photo opportunities and a polytunnel shop.

There’s also a selection of food and drink each day including Loops and Scoops’ infamous churros, Skinners of Kippen burgers and pumpkin soup, pizzas, hot chocolates, Lous home baking and Gin fizz.

The event runs from October 9-29 and tickets start from £15.70, including a pumpkin voucher.

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What is it like to go pumpkin picking?

Mum Catherine Lofthouse took her boys to a pumpkin picking patch – here’s what you can expect.

With one million pumpkins over 300 acres, Cattows Farm in Leicestershire rebrands itself as Halloween Farm every October and attracts thousands of visitors from across the UK.

The family-friendly fun starts from the moment you arrive – even the entrance tent is decorated to the max, with spooky spiders hanging down and pumpkins columns setting the scene.

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I took my four-year-old during unseasonably warm weather at the start of October and it was lovely to see all the little ones running round the pumpkins in their costumes, which would normally have to be covered by coats at this time of year.

Although my little one took one look at the huge skeletons by the door and the dark inside and decided he’d rather stay out in the sunshine.

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JetSMART adopts American Airlines’ AAdvantage programme

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JetSMART adopts American Airlines’ AAdvantage programme

Customers can now earn AAdvantage miles when flying with the South American carrier, and members will soon be able to redeem miles for travel with the airline

Continue reading JetSMART adopts American Airlines’ AAdvantage programme at Business Traveller.

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I went to Spain’s Golden Coast – with 50 miles of beaches and huge family resorts – The Sun

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Make a splash at the beech and enjoyt a pedalo

SPAIN’S Costa Daurada simply translates as the Golden Coast.

It’s named after the colour of the sand when the sun shines along its 50 miles of Mediterranean beaches, running south- west from Barcelona.

Make a splash at the beech and enjoyt a pedalo

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Make a splash at the beech and enjoyt a pedaloCredit: Supplied
Whoosh you were here with some flume fun

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Whoosh you were here with some flume funCredit: Supplied
Our Eurocamp holiday home at the Playa Montroig Resort, in Miami Platja

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Our Eurocamp holiday home at the Playa Montroig Resort, in Miami PlatjaCredit: Supplied

I hadn’t taken the time to explain its meaning to my children while sitting in the departures lounge at Stansted Airport.

But it was the first that thing they exclaimed as they dived into the surf three hours later.

“Daddy, there’s gold in the water!”

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They weren’t wrong. Tiny grains of sand floating in the crystal-clear sea shone like a golden twinkling disco ball suspended in the sun’s rays.

My two grew up paddling in the familiar dark-grey murk of the North Sea.

So they were certainly thrilled to be snorkelling in 34C sunshine off Platja dels Pilans.

The beach was just a ten-minute walk from our Eurocamp holiday home at the Playa Montroig Resort, in Miami Platja. And that was just as stunning.

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Our Ultimate lodge slept six in comfort — with efficient air-conditioning that came into its own on during our scorching summer holiday.

Outside, comfy patio furniture on the shaded decking was perfect for chilling at any time of day, and the dining table and chairs were great for al-fresco meals.

The beachside resort is a 20-minute drive from Reus Airport, and around an hour from Barcelona.

What do you need to do to ensure your passport is OK for travel?

And it lives up to its 5H rating, with immaculate grounds, three restaurants, a beach bar and round-the-clock entertainment for both kids and grown-ups.

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On our first night, a magician sawed his glamorous assistant in half to the wonder of watching children.

The same stage hosted intense-looking exercise classes in the mornings, which were definitely not for the hungover.

And by the afternoon it had turned into a kid-friendly Ibiza foam party with huge cannons coating the dancing crowds in clouds of bubbles.

Gigs on the beach, fireworks, and a swimming pool complex with triple-flume action only added to the fun.

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The poshest restaurant on site was the Espai Grill, which offered a full three courses of prime meats, with courtyard entertainment from a Beatles tribute band.

Unfussy and simple

Mid-tier was the Terrassa Restaurant, which served traditional Spanish fare and cold lagers, just a stone’s throw from the main square.

Our favourite was the Tucanamar beach bar.

Unfussy and simple, fresh fish and meat were grilled here over woodsmoke and washed down with copious Del Boy cocktails.

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You can’t beat tapas and an ice-cold mojito while overlooking the waves with sand at your feet.

There was a bakery for morning baguette runs, and a decent-sized supermarket which offered the wonderful European adventures of 15 types of chocolate spread and tinned olives.

Never has the gulf between a British booze aisle, and alcohol on the Continent, been so vast.

The impressive Tarragona Cathedral

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The impressive Tarragona CathedralCredit: Getty
The Roman amphitheatre, Tarragona

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The Roman amphitheatre, Tarragona
You can’t beat tapas and an ice-cold mojito while overlooking the waves with sand at your feet

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You can’t beat tapas and an ice-cold mojito while overlooking the waves with sand at your feetCredit: Handout

You could get three bottles of tip-top rioja and a slab of beers for the price of a petrol station chardonnay back home.

For a spot of offsite culture, we headed to the town of Montroig del Camp, which was famed as the rural retreat of the late Catalan painter and surrealist icon Joan Miro.

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He began his painting career here at his parents’ farmhouse retreat and the landscape was the inspiration for some of his most famous works.

Montroig del Camp is overlooked by the remarkable 13th-century hermitage of Our Lady of the Rock, which is itself topped by the 19th-century Chapel of Sant Ramon.

Perched on top of a column of eroded red rock, it defies physics while also offering panoramic views all the way to the coast.

Wildlife and waterfalls

Thankfully, you can park at the top before clambering up to the chapel.

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We then took the short drive to Cambrils to see the beautiful botanical gardens at Parc Sama.

It’s like a National Trust stately-home experience parachuted into the Med.

The wonderful 35-acre grounds are packed with wildlife and waterfalls.

You can feed the deer and marvel at the terrapins in the lake where fish will nibble your fingertips.

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But it’s the peacocks that are the star of the show.

Chicks beside showboating grown-ups, and even their rare white- feathered cousins, strut among the tourists.

The coastal capital is Tarragona, home to the ruins of a magnificent Roman amphitheatre and an amazing 12th century Cathedral.

But it’s human structures that are the modern marvel — the city hosts the Castells competition, the world’s largest human tower contest.

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The gravity-defying, centuries-old Catalan tradition sees incredible towers created from the crowds which stand up to 40ft high.

A wonderful life-size city centre-statue pays soaring tribute to their efforts.

There’s no doubt that the Costa Daurada, with all its sun-soaked family fun and Catalonian culture, delivers a gold-star break.

GO: Costa Daurada

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GETTING / STAYING THERE: Seven nights’ self-catering in an Ultimate three-bed holiday home sleeping six at Playa Montroig, in Miami Platja in October half term is from £525 in total, arriving October 26.

Flights or ferries can be booked separately.

A seven-night trip in the Easter holidays next year is from £730 in total.

See eurocamp.co.uk.com.

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Sunday Number 60: News Puzzle

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Sunday Number 60: News Puzzle

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The best deals to cut the cost of eating out at big name chains including Prezzo, Pizza Express and Frankie & Benny’s

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The best deals to cut the cost of eating out at big name chains including Prezzo, Pizza Express and Frankie & Benny’s

EATING out with friends and family is always a real treat, but soaring costs can leave a lump in your throat when the bill arrives.

This week, Mel Hunter reveals how to take a bite out of your bill and save money on dining out . . . 

The average cost of a family meal out is around £90, according to Greene King ­— but with some discounts you can treat the family for less than half that

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The average cost of a family meal out is around £90, according to Greene King ­— but with some discounts you can treat the family for less than half thatCredit: Getty

FAMILIES

EATING out with children is an expensive business unless you know where to find the best deals.

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The average cost of a family meal out is around £90, according to Greene King ­— but with some discounts you can treat the family for less than half that.

Ricky Willis founder of the money-saving community skintdad.co.uk

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Ricky Willis founder of the money-saving community skintdad.co.ukCredit: News Group Newspapers Ltd

Ricky Willis, founder of the money-saving community skintdad.co.uk, says: “There are lots of offers out there, even outside the school holidays, and there are plenty of ways to get more for your money.”

Here, we round up the best.

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READ MORE ON MONEY SAVING TIPS

Tesco shoppers can swap Clubcard points for double their value at Pizza Express, ASK Italian, Prezzo and Zizzi.

Sign up to newsletters and apps to get discounts.

For example, Brewers Fayre gives 25 per cent off your food bill when you join.

With Pizza Express Club, get free doughballs worth about £5.95 on a first visit and collect stamps to get free food on future visits.

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Wagamama fans can get a free portion of edamame beans worth around £4.90 when you first sign up and spend over £12.

At Bella Italia, children eat for £1 from 4pm-6pm Sunday to Wednesday and for free Thursday.

Children eat free at Dobbies Garden Centres and for £1 at Hungry Horse pubs every Monday.

Get a free kids’ meal for every £10 spent by an adult at Real Greek restaurants on Sundays.

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With TGI Friday’s app Stripes Rewards, children under 12 eat free all day every day when you buy a full price adult meal.

BEST: Dine out as a family for under £15 at a Sizzling Pub on weekdays from 3pm to 7pm. Families of four can enjoy two adult main meals for less than £12 and two kids’ mains for £1 each.

COUPLES

IF you’re heading out for a date night or meeting up with a friend, there are ways to save cash.

Aim for a Monday to Thursday night, as this is when you can gobble up the best offers.

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Plan your date night for a Monday to Thursday night, as this is when you can gobble up the best offers

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Plan your date night for a Monday to Thursday night, as this is when you can gobble up the best offersCredit: Getty

It is when restaurants run two-for-one deals, which rarely apply at weekends.

A Tastecard is a great source of meal deals. It can cost £7.99 a month, but look out for a free trial.

Myvouchercodes.co.uk is currently offering 60 per cent off annual membership, taking it down from £79.99 to £29.99.

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If you work in the civil service or public sector, or used to before retiring, a Boundless membership, from £40 a year, gets you a free Tastecard as part of its benefits.

Otherwise, look out for great value on set menus.

We’re impressed with Bill’s two-course meal for £17.50 each, Cote’s Prix Fixe deal for £17.95 and Bar+Block’s £13.95 menu which runs until 5pm.

To get a prime seat at a posh restaurant, look for deals at opentable.co.uk or squaremeal.co.uk, or maybe tuck into a cheap pre-theatre menu, usually served around 5-6pm.

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If that’s a bit too early for you, book a date at a restaurant where you can take along your own booze.

With a bottle of house wine costing upward of £20 at many places, this could immediately cut your bill.

Find a list at wine-pages.com/business-directory and search locally as well.

BEST: Want to impress? The Ivy restaurants, with stylish branches throughout the UK, offer a set menu for under £20.

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FRIENDS

THERE’S no need to dread splitting the bill if you choose what you eat and where you go wisely.

If you are going out for your birthday, you can bag yourself a freebie (and leave the others to split the bill) by signing up as a loyalty member at many restaurants.

Yasmine Camilla posts about her journey to get out of debt on TikTok and Instagram

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Yasmine Camilla posts about her journey to get out of debt on TikTok and InstagramCredit: Facebook/yasminecamillaldn

They will then reward you with a treat at around the time of your birthday.

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This might be a free main meal or bottle of bubbly.

Look out for birthday freebies at Beefeater, Brewers Fayre, Las Iguanas, Frankie & Benny’s and Pizza Express.

Even if it is not your big day, there are big ways to save with friends.

Yasmine Camilla, who posts about her journey to get out of debt on TikTok and Instagram (@yasminecamilla), says: “You need to get organised beforehand.

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“Use WhatsApp to talk to the group and make sure everyone is signed up to get the same deal before you go out.

“That way, you won’t end up splitting the bill and paying for someone else’s more expensive meal.”

At Prezzo, you can get a code for a free bottle of Prosecco when you sign up for emails and spend at least £25.

At Hungry Horse pubs you can buy one burger at get another free on Fridays.

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BEST: At Bill’s you can get a free birthday bottle of Prosecco worth around £29.50, if you sign up for the newsletter at least four weeks before your big day and meet the other terms and conditions.

UNIVERSAL CREDIT FIASCO

ALMOST 900,000 Universal Credit claims were closed before being paid in the last year.

That was the finding of a freedom of information request by Sun Money to the Department for Work and Pensions.

Between July 2023 and June 2024, 896,000 Universal Credit claims were shut down without payment

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Between July 2023 and June 2024, 896,000 Universal Credit claims were shut down without paymentCredit: Alamy

Between July 2023 and June 2024, 896,000 claims were shut down without payment.

Having insufficient evidence was the main reason that claims were unsuccessful, with 92,000 such cases recorded.

This could include not having a valid UK passport, payslips dated within the last three months or your most recent P60.

These documents are important because the amount of Universal Credit you are entitled to depends on your individual circumstances.

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And almost 64,000 cases were ended because the claimant failed the “habitual residence” test.

This can stop someone who has a right to enter the UK from claiming social benefits after they arrive.

Ayla Ozmen, at charity Z2K, said: “We know that people struggle to meet all of the requirements of the claims process, often because of a disability or because they have difficulty using computers.

“This can lead to people missing out on vital income.”

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A DWP Spokesperson said: “We support millions of people every year through Universal Credit, and our priority is to make sure people get the support.”

OLIVIA MARSHALL

PENSION MISTAKE RULING

HUNDREDS of thousands of savers could be owed cash in the aftermath of a huge pension mix-up, Sun Money can reveal.

In July, the Court of Appeal upheld that telecom giant Virgin Media had not obtained a legal sign-off from an actuary, a type of financial expert, on changes it made to its company pension scheme several years ago.

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Savers could be owed money after a pension mix-up involving Virgin Media

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Savers could be owed money after a pension mix-up involving Virgin MediaCredit: Virgin Media

As a result, these changes were deemed invalid, and the court said they should be reversed.

Savers with reduced pension benefits owing to the changes would therefore be owed money.

We have now learned that between 1997 and 2016, many companies made changes to their pension schemes to save money on National Insurance contributions.

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Insiders said a number of those firms did not get the required sign-off, like Virgin Media.

These insiders told us that hundreds of thousands of workers’ final-salary pensions could therefore be worth more than they thought.

But we believe these firms are calling on the DWP to remove the past sign-off requirement.

A DWP spokes-person said: “We have been closely following this case. We will consider the wider implications for both schemes and scheme members as we explore the implications of the judgment.”

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A Virgin Media spokesman said: “Following the court decision, we are working to ensure the pension scheme is being administered correctly.”

ELLIE SMITHERMAN

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