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Major building society to axe key service affecting 120,000 customers – are you one of them?

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Major building society to axe key service affecting 120,000 customers - are you one of them?

THOUSANDS of elderly customers at a major building society risk being left behind after it confirmed it is axing a key service.

In an email to customers, Nationwide said that its Loyalty Saver account holders will no longer be able to use a passbook to manage their savings account.

Thousands customers will be impacted by the decision to scrap passbooks

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Thousands customers will be impacted by the decision to scrap passbooksCredit: Getty

These savings accounts are reserved for customers who have used the bank for many years and often reward them with top interest rates.

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Nationwide announced that it was axing passbooks in July but it had not yet confirmed the exact date it would do so until now.

Passbooks provide a vital lifeline to thousands of older customers who are unable to bank online or by mobile app.

The books are issued by a bank or building society and allow the account holder to keep a physical record of how much money they have paid in and taken out of their account.

They can also be useful if you want to limit impulse spending as there are a lot more steps to take with each transaction.

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In spite of this, Nationwide has confirmed that they will be axed from February 6, 2025.

But as more banks move towards digital banking they have decided to stop offering passbooks.

Barclays and Santander both decided to scrap passbook savings accounts, which are no longer available to new customers.

Meanwhile, Nationwide has already stopped offering new passbook accounts to customers.

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The building society said only 2% of its 16 million customers still use passbooks, which is equivalent to around 120,000 people.

What is the Bank of England base rate and how does it affect me?

Dennis Reed, a campaigner at Silver Voices, said: “Here is another example of a finance company telling older customers to get lost, we can’t be bothered with you.

“The local building society branch with a trusty passbook provides a good, friendly and safe banking service.

“We have no objection to digital banking, which has its advantages, but there should always be a face to face non-digital alternative available.”

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What did Nationwide tell customers?

Nationwide said: “After February 6, 2025, if you had a passbook you won’t be able to use it anymore.

Why are banks making changes to fees and services?

The Sun’s consumer editor Lynsey Barber explains what’s going on.

Banks can make changes to the services and fees they offer at any time, and will usually tell customers directly when it affects them.

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This could be the fee for a bank account, or the types of perks or services it offers, or even ditching a product altogether.

But there has recently been a flurry of changes at several banks and building societies, and that’s likely down to something known as the Consumer Duty.

The new rules came in last year and mean that financial institutions are obliged to follow certain rules that better protect customers.

Insiders say that the recent flurry of changes likely follow a review of what they offer consumers in light of this new duty.

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These rules are fairly loose, and there’s no suggestion that any changes have been made because they are doing anything wrong. But there’s always room for improvement.The main aim is to act in good faith towards customers, avoid foreseeable harm and support customers to pursue their financial objectives.

In practice this means things like making sure that communications with customers, and terms and conditions, are clear and jargon-free. And that what a customer pays for a product or service is “reasonable” when compared to the benefits the product or service offers.

Another reason for changes may be that the business itself is going in a different direction. For example several supermarkets have sold off their banking arms to concentrate on their core business of selling groceries.

A long period of historically low interest rates has been good for business, but the financial landscape has changed as interest rates have gone up.

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This means some products and services may no longer be cost effective or viable to offer from a business point of view.

There may sometimes be specific reasons given for a change. For example Nationwide has hiked fees on its FlexPlus account from £13 a month to £18, blaming rising insurance costs (the account offers policy perks).

What changes have come in recently?

Barclays has changed the way it calculates minimum credit card repayments and the APR on offer for some customers. It will no longer offer cashback via It’s Rewards account.

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Metro Bank will no longer offer credit cards and has introduced a fee on all debit card transactions abroad.

Lloyds Banking Group, which runs Lloyds Bank, Halifax and Bank of Scotland shook up it’s overdraft fees, and axed fees for withdrawing money from cash machines abroad on its silver and platinum accounts.

“But you can still manage your account in a branch, if that’s what you like to do.”

It also told customers that their account details and the way they use their account will change.

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For example, customers may be given a new sort code and account number.

It confirmed that the changes will not affect the customer’s interest rate.

Automatic payments, such as direct debits, which enter their savings account each month will not be impacted.

Can I still bank in branch?

Customers will still be able to manage their account at one of the bank’s branches.

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Nationwide has pledged to keep branches open in every town and city where it currently has one until 2028.

Paper bank account statements can also be provided in store.

The bank has also launched a new savings wallet, which comes with its branch savings account.

Nationwide said: “If you like using your passbook and would prefer something similar to keep track of your savings, we may have another branch savings account that could be right for you.

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“It comes with a savings wallet that has a pocket for mini statements and a card.”

For more information about the account visit your local branch.

You need to be a permanent UK resident to open one of these accounts.

Customers can also manage their account through internet banking or via the Nationwide banking app.

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It is understood that the company will be taking on temporary staff to help with the transition from the old passbooks to the new savings wallets.

The news comes after Nationwide announced that it was axing passbooks in July.

At the time Nationwide said that it wants to “modernise” passbooks next year, with the process expected to take seven months.

A Nationwide spokesperson said: “We are modernising passbooks rather than removing them, but while they are changing, banking in branch isn’t.

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“We are maintaining the benefits our passbook customers value most – face-to-face service and having a physical record of transactions.

“As the UK’s largest building society, we are investing in our systems so we can offer the products and services our customers expect from a modern mutual.”

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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Jeff Smith, the activist picking a fight with Covid hero Pfizer

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A worker removes a new shipment of Pfizer/BioNTech Covid-19 vaccine from a box at the Riofarco pharmaceutical laboratory

Taking to the stage this week in front of an annual gathering of activist investors at New York’s Pierre Hotel, Starboard Value chief executive Jeff Smith was in a hurry to explain his latest bold bet.

After speeding through the hedge fund’s plans for software giant Salesforce and consumer drugmaker Kenvue, Smith flicked to a slide of the double-helix logo of one of America’s most venerable pharmaceutical companies.

“Anybody want to talk about Pfizer?” the 52-year-old asked with a wry smile.

Smith’s presentation to about 400 investors at the 13D Active-Passive conference was meant to be the first Wall Street had heard of Starboard’s $1bn stake in the New York-based drugmaker. But a series of seemingly misfired emails from former Pfizer finance chief Frank D’Amelio, who briefly collaborated with Starboard, had put the company on alert.

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The activist investor’s call for a shake-up of Pfizer was initially backed by D’Amelio and ex-CEO Ian Read but within 72 hours the pair had fallen back into line, coming out in support of Pfizer’s chief executive Albert Bourla. Starboard accused Pfizer of foul play.

 A worker removes a new shipment of Pfizer/BioNTech Covid-19 vaccine from a box at the Riofarco pharmaceutical laboratory
Pfizer ranks among Starboard’s biggest and most daring gambles © Alberto Ruiz/Europa Press via Getty Images

Smith expressed gratitude to Bourla at the conference for delivering a Covid-19 vaccine that had restored normality, before calmly outlining how Pfizer under his leadership had destroyed at least $20bn in value through a series of misguided acquisitions and research and development bets.

Calling on the 14-person board to “hold management accountable”, he warned: “They can’t follow Einstein’s definition of insanity and continue to do the same thing over and over again and expect a different result.”

Pfizer ranks among Starboard’s biggest and most daring gambles — not least because there are few quick cures for the pharma group’s ills. The $8bn hedge fund’s highest-profile skirmish in the sector, when it took a stake in Bristol Myers Squibb before opposing its $74bn acquisition of Celgene, came to little but still turned a profit for the fund.

An adviser who worked with BMS said Smith’s case against Pfizer — outlined in a 74-page deck — was “far better prosecuted” than its opposition to the Celgene takeover. “I don’t think he’s this guy on a crusade to make Pfizer a better company . . . he has a position in the stock and he wants to make money,” they added.

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Smith and Starboard and Pfizer did not respond to requests for comment. Pfizer declined to comment.

Smith has become the face of one of the more divisive corners of finance. The top 50 activist hedge funds controlled more than $156bn in assets by the end of last year, with activists holding stakes in nearly a fifth of S&P 500 companies, yet companies in the sector have a habit of creating enemies of scorned chief executives and board members following bruising proxy fights.

An Olive Garden restaurant in Fremont, California
In a 2014 campaign against Darden Restaurants, Jeff Smith replaced all 12 board members in a proxy fight © David Paul Morris/Bloomberg

A native of New York’s Long Island, Smith, whose father was a businessman and mother was a real estate broker, had envisioned from a young age a future as an entrepreneur. After graduating from Wharton Business School, he kicked off his career as a Société Générale investment banker but was quickly summoned home to help with a dilemma affecting his father’s company.

Fresh Juice Co was bogged down in a boardroom dispute after acquiring a series of competitors that were granted board seats. To ease the stress on his father, Smith, then 26, engineered a sale to the Saratoga Beverage Group for about $20mn.

He launched Starboard in 2011 alongside two partners, spinning it out of an investment group previously owned by SocGen. Starboard has since targeted 153 companies, including Yahoo, AOL and News Corp, and several other of the biggest names in corporate America.

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Smith has served on or advised 17 company boards, chairing four of them. In a seminal 2014 campaign against Darden Restaurants, laid out in a 294-page deck that criticised its Italian dining chain Olive Garden for overspending on breadsticks and for no longer salting its pasta water to extend the warranty on its pots, the activist investor replaced all 12 board members in a proxy fight, a feat never repeated at a Fortune 500 company.

Starboard’s ruthlessness earned Smith the moniker “the most feared man in corporate America” in a 2014 Forbes article but many of the executives who served under him said he had a more deft touch. One of his other early campaigns was against biotech Surmodics.

Ian Read, chief executive officer of Pfizer, center, and Frank D’Amelio, chief financial officer of Pfizer, center right
Losing the support of Ian Read, centre, and Frank D’Amelio, centre right, two former Pfizer executives, has weakened Starboard’s campaign against the company © Simon Dawson/Bloomberg

“Everybody’s fearful of activists because they just don’t understand them,” said Gene Lee, who Smith promoted to Darden chief executive. Lee said Smith was open-minded to how Darden “wasn’t quite as broken as he thought”, and was instrumental to “right[ing] the ship quickly”.

Smith’s playbook is a long way from the more public and hostile crusades waged by other activist investors Carl Icahn and Bill Ackman.

Far from being glued to a Bloomberg terminal, his due diligence on a business is done on the shop floor. After becoming Darden’s chair, he and fellow board members did shifts at Olive Garden restaurants to study the business up close. At outlets of Papa Johns, another company he chaired, Smith learnt how to make pizza.

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Marc Benioff, founder and chief executive of Salesforce, fostered an unexpected bond with Smith after Starboard became the first of six activist investors on its shareholder register.

“He’s very sweet, he’s very casual and he’s very insightful,” said Benioff. “I would not mind being an activist myself . . . I wish I had met [Smith] years before, it would have made the business even stronger.”

Similarly, Smith’s respect for D’Amelio grew when they worked across the table from one another when Starboard waged a campaign against health insurer Humana, where the former Pfizer executive was a board member. That led Smith to call D’Amelio when he was considering an investment in Pfizer. D’Amelio then recruited Read.

Losing the support of the two former executives has weakened Starboard’s campaign against Pfizer, but not terminally. Shares in Pfizer jumped 5.6 per cent in the days after Starboard’s stake was revealed but those gains have since evaporated. Pfizer’s market value stood at $162bn on Friday morning, more than 50 per cent down on its pandemic peak.

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One executive who fell out with Smith during one of Starboard’s proxy fights said they hoped Bourla would triumph against the hedge fund boss, who was “beneath him in terms of a business stature”, if a proxy fight were to break out.

But another possibility is that Bourla, who met Smith for the first time last week at Pfizer’s New York headquarters, becomes his latest unlikely collaborator.

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Arthur J Gallagher & Co buys investment consulting firm

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Arthur J Gallagher & Co buys investment consulting firm

Global insurance brokerage Arthur J Gallagher & Co has acquired London-based investment consulting firm, Redington Ltd.

The terms of the transaction were not disclosed.

Redington provides investment, research and technology services to pension funds, wealth managers and institutional investor clients primarily in the UK.

Following the acquisition, Redington CEO Sylvia Pozezanac and her team will remain in their current location.

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They will report to David Piltz, head of Gallagher’s UK employee benefits and HR consulting operations.

Patrick Gallagher Jr, chairman and CEO of Gallagher Insurance, said: “As a leader in the investment consulting space, Redington brings exceptional talent and represents a fantastic cultural fit.

“Their deep capabilities in modelling and investment market research will enhance our existing consulting services and help our clients achieve superior financial security outcomes.”

Arthur J Gallagher & Co is a global insurance brokerage, risk management and consulting services firm.

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The US-based brokerage provides these services in approximately 130 countries around the world through its owned operations and a network of correspondent brokers and consultants.

The Redington acquisition is the latest it has made in the UK corporate advisory space. It recently acquired Buck UK, an employer solution business.

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Nasdaq hits record high as tech stocks rebound from summer sell-off

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Nasdaq hits record high as tech stocks rebound from summer sell-off

Sharp turnaround from 15 per cent slide

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Cheapest places for a pint of beer revealed including lovely town where you’ll pay just £2

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Cheapest places for a pint of beer revealed including lovely town where you'll pay just £2

BEER lovers who hanker for the days when a pint cost just £2 should head to Wrexham, a study found. 

Famous for its football club, owned by Hollywood stars Ryan Reynolds and Rob McElhenney, it tops the table for budget bevvies.

It comes after official data released this month showed the average price for a pint of lager in the UK was £4.79 – a staggering 140% pricier than the same tipple in the Welsh city.

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The last time British drinkers parted with an average of £2 for a pint of beer was in the year 2000, Office for National Statistics figures show. 

Next best value spot for a pub crawl in 2024 is Bury, Greater Manchester, where a pint of beer is typically priced £2.75.

Nearby Bolton (£3.10), Blackpool, Lancs (£3.25) and Kilmarnock in Ayrshire, Scotland (£3.25) round off the big five savers for ale fans.

North of the Border beer hotspots Dunfermline and Glenrothes, where pub-goers can blow the froth off a cold one for just £3.40, Hull, East Yorks (£3.47), Northampton (£3.50) and Scottish town Ayr (£3.50) complete the top 10.

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The data, collated by hospitality supply firm Alliance Online, covers draught lager, other keg beers, and traditional cask real ale.

Researchers found the cheapest pint in Wrexham at Wetherspoon watering hole The Elihu Yale, where a pint of Bud Light or Worthington’s Creamflow was £1.99, just 10 minutes’ walk from the Red Dragons’ STōK Racecourse stadium.

While landlady at The Long Pull, Lisa Lock, said: “Cost of living is a big one for the whole industry, but we manage to keep our prices as low as possible and the customers keep coming back.”

The priciest and cheapest places in UK to buy a beer

Elsewhere, Glyn’s Bar, where Wrexham supporters enjoy matchday bevvies, said it served pints for just £2.30 on Thursdays.

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The report said: “The Welsh city of Wrexham is crowned the cheapest place in the UK for a beer.

“Famous for Wrexham AFC, headed up by Hollywood stars Ryan Reynolds and Rob McElhenney, their fans will be happy to know that they have access to bargain beer after a match.”

Alliance Online marketing manager Rachael Kiss added: “Our study shows that customers can still very much get a bargain beer if they look for one.”

You can read the full list below:

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  • Wrexham, Wales – £2.00
  • Bury, England – £2.75
  • Bolton, England – £3.10
  • Blackpool, England – £3.25
  • Kilmarnock, Scotland – £3.25
  • Dunfermline, Scotland – £3.40
  • Glenrothes, Scotland – £3.40
  • Hull, England – £3.47
  • Northampton, England – £3.50
  • Ayr, Scotland – £3.50

Why have beer prices risen?

Prolonged periods of high inflation have led the price of a pint to rise over the past few years.

World issues such as Russia‘s invasion of Ukraine also mean the price of barley, which is a key ingredient in beer, has risen.

These factors, coupled with rising energy costs, have meant that many pubs and bars have had to raise the cost of pints to cover their own overheads.

This has damaged the UK hospitality sector with many businesses forced to close for good as punters can no longer able to afford a trip to their local.

How to save money buying alcohol

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Alcohol can be pricey if you’re planning a party or hosting an event but there are ways to cut costs.

It’s always important to drink responsibly, here, Sun Savers Editor Lana Clements share some tips on getting booze for the best price.

Stocking up can mean big savings on drinks, especially if you want to buy wine or fizz.

The big supermarkets regularly offer discounts of 25% when you buy six or more bottles of wine. The promotions typically run in the lead up to occasions such as Bank Holidays, Christmas and Easter.  

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If you know you are going to need booze later in the year, it can be worth acting when you see offers.

Before buying your preferred drink make sure you shop around to find the best price – you can use a comparison site such as pricerunner.com or trolley.co.uk.  

Don’t forget that loyalty cards can unlock better savings so make sure you factor that in too.

If you like your plonk, wine clubs can also be a good way to save money and try new varieties. You’ll usually have to pay a membership fee in return for cheaper price so work out if you will be buying enough to make the one off cost worthwhile.

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Enso Connect Partners with Avantio to Enhance Short-Term Rental Management Solutions

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Enso Connect

Enso Connect, an AI-powered guest experience platform, is excited to announce its strategic partnership with Avantio, a premier provider of property management software for vacation rentals. This collaboration aims to streamline operations, drive revenue and elevate the guest experience in the short-term rental market.

The integration between Enso Connect and Avantio will empower property managers with advanced tools to customize workflows, offer personalized upsells, and enhance communication with guests. By combining Enso Connect’s innovative technology with Avantio’s robust management platform, users will benefit from a seamless experience that simplifies property management tasks and maximizes rental potential.

Key Benefits of the Integration Include:

  • Centralized Guest Management: Users can now manage all guest interactions in one place, reducing the complexity of juggling multiple platforms.
  • Custom Workflows and AI: Condition-based automation and AI messaging enable teams to deliver fast, error-free service in their guests’ preferred languages
  • Data-Driven Monetization: Access to guest data allows property managers to boost occupancy rates and revenue with personalized add-on offers.
  • Premium Guest Experience: A branded web app guiding guests throughout their stay. Integrates verification, upsells, guidebooks and smart devices for smooth check-ins, checkouts and stays. For enhanced guest satisfaction and more 5-star reviews.

“We’re excited to partner with Avantio, a leader in vacation rental software solutions,” said Francois Gouelo, Co-founder and CEO of Enso Connect. “This integration allows us to provide innovative digital tools that elevate the guest experience, increase revenue, and set new standards for hospitality across the short-term rental industry in Europe. Our mission is to help hospitality professionals turn every guest interaction into an opportunity for 5-star reviews, repeat business, and additional revenue. Avantio is the perfect partner to help us achieve this goal.”

“Avantio is dedicated to empowering property managers with the tools they need to succeed,” said César Augusto Ramos, Head of Partnerships at Avantio. “Our partnership with Enso Connect aligns perfectly with this mission, enabling our clients to streamline their operations, drive revenue and focus on delivering exceptional experiences for their guests.”

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The integration has been thoroughly tested, with shared users reporting significant success. “Enso Connect is one of our favorite tools so far!” says Jordan Boissière-Navarro, CEO and Managing Partner of Keytoko. “We didn’t offer upsells before and didn’t expect much, but within the first week of using Enso, we generated far more revenue than the subscription cost.”

He adds,”With the Boarding Pass, our guests receive all the information they need well in advance of their stay. EnsoAI enables us to respond quickly and politely in our guests’ own languages, which has greatly reduced negative interactions and freed up our team’s time to focus on guest and property care”’

The Enso Connect and Avantio integration is now live, and users can access it through their respective dashboards. Vacation rental managers are encouraged to explore the new features and take advantage of the enhanced capabilities, at a special rate. The offer is available until November 30, 2024.

For more information about the integration, its benefits and a special offer for Avantio users please visit: https://ensoconnect.com/avantio-integration/

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About Enso Connect

Enso Connect is an AI-powered guest experience platform for vacation rentals and boutique hotels that helps personalize and monetize interactions all along the guest journey.

From upsells, guidebooks, smart lock-connected contactless check-in, white-labeled guest verification, AI-driven multi-channel messaging, and more, Enso Connect navigates guests through an effortless digital journey.

With “If this then that” capabilities, Enso Connect empowers property managers to create personalized guest experience in a way that best meets their business objectives. It links top tools, simplifying management of scaling hospitality operations and boosting revenue per guest.

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Find us on Linkedin, Facebook, Instagram, Twitter, TikTok, Youtube, or at EnsoConnect.com

Contact: marketing@ensoconnect.com

About Avantio
Avantio offers a comprehensive Vacation Rental Software solution, seamlessly integrating essential tools like our Property Management System (PMS), Channel Manager, booking-engine websites, and digital marketing tools.

Avantio’s award-winning Channel Manager reaches a wider audience and maximizes your exposure by effortlessly connecting your portfolio to top OTAs like Airbnb, Booking.com, Marriott, and Google with no extra commission fees. Connect to guests globally, locally, and through niche portals. Avantio is here to help and support you to grow your business.

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Media Contact:
Natalia Janikowska
Public Relations
media@avantio.com

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