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DWP issues PIP update to help clear huge payment review backlog

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DWP issues PIP update to help clear huge payment review backlog

CASE workers are being urgently recruited to help clear a huge backlog of Personal Independent Payment (PIP) reviews, the Department for Work and Pensions (DWP) has said.

The backlog of reviews means tens of thousands of individuals may be receiving lower benefit payments than they are entitled to.

The DWP has said it is taking steps to address the backlog in PIP reviews

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The DWP has said it is taking steps to address the backlog in PIP reviewsCredit: Alamy

PIP is a benefit for people who are under State Pension age and need day-to-day help because of a long-term illness or disability.

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It is claimed by 3.5million people and requires reviews to be carried out frequently.

The maximum amount that can be awarded is £184.30 a week, which is based on two assessments – living and mobility.

As of May 31, 2024, there were 392,000 outstanding PIP award reviews in England and Wales, with the DWP citing an unprecedented surge in new claims as the primary cause.

As 73% of planned award reviews result in an increase or no change to the level of award received by claimants, many are missing out as a result of the delays.

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In August 2023 Citizens Advice said some people were waiting over two years for a review.

Last month Benefit and Work reported that 120,000 reviews had been registered in the quarter to July 2024, compared to 100,000 cleared, suggesting the backlog is likely to have increased.

Benefits and Work claimed it would take almost a decade to work through the reward backlog at the current rate and estimated more than 74,000 claimants were receiving less than they were entitled to, while awaiting their review.

Sir Stephen Timms, the DWP’s Minister for Social Security and Disability, has said more case workers are being hired to tackle the backlog.

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He said: “We continue to prioritise new claims to PIP to ensure claims are put into payment as quickly as possible. Unfortunately, this means many customers are waiting longer than expected for their review to be undertaken.

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“We have been actively recruiting additional case managers to meet increased demand for PIP, which means we are now in a position to begin to deploy additional resource onto award reviews. This will increase the number of review cases we can complete ‘in house’.”

While Timms said recruitment was underway he explained that improvements may not be seen immediately as there is an “extensive training period” for case workers.

The number of full time case managers in August 2023 was 1,847, this had increased by 5.5% to 1,948 in August 2024, with further recruitment planned.

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Labour has said that most case assessments will now be completed by telephone to increase efficiency.

Those on the highest levels of support will also now receive an ongoing PIP award which is only subject to a light touch review every 10 years.

A DWP Spokesperson said: “Championing the rights of disabled people, so that their views and voices are heard, is at the heart of this government, and we are committed to ensuring disabled people and people with health conditions can access financial support through PIP in a timely manner.”

The maximum PIP award is £184.30 a week, which works out at £9,584 a year.

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To qualify for the allowance you must have found it hard to do everyday tasks, because of a mental or physical condition.

You must have experienced this for at least three months and expect it to be hard for another nine months.

According to the latest figures it takes around 15 weeks from the start of your application for a decision to be made about whether you qualify or not.

How do I apply for PIP?

You can make a new Personal Independence Payment (PIP) claim by calling the Department for Work and Pensions (DWP) on 0800 917 2222.

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This is the Government department tasked with paying out benefits to millions every year.

There are also other ways to claim if you find it difficult to use a telephone. See Gov.UK for more information.

When you claim, you’ll need:

  • Your contact details
  • Date of birth
  • National Insurance number
  • Bank or building society account number and sort code
  • Your doctor or health worker’s name, address and telephone number
  • Dates and addresses for any time you’ve spent abroad, in a care home or hospital

Someone else can call on your behalf, but you’ll need to be with them when they call.

You’ll then be sent a form to fill in, after which you’ll be invited for an assessment or your health or social care worker will be asked for information.

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After this, you’ll be sent a letter telling you if your claim has been successful.

You can read Citizens Advice’s help on preparing for an assessment.

How do I appeal or overturn a decision on PIP?

If your application for PIP has been turned down or you don’t think you’ve been offered enough cash you can appeal the decision.

You first need to ask for a “mandatory reconsideration notice” – this is where the DWP looks at the decision again.

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If you are still unhappy with this outcome, you can then appeal to an independent tribunal.

You must send your appeal form in within one month of the date shown on the mandatory reconsideration notice.

Be warned that it usually takes up to six months for an appeal to be heard by the tribunal.

If you’re unhappy with the decision you get from the tribunal, you may be able to get the decision cancelled – known as “set aside”. You’ll be told how to do this at the time.

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You may also be able to appeal to the Upper Tribunal (Administrative Appeals Chamber) if you think the tribunal wasn’t able to give you proper reasons for its decision, or back up the decision with facts, or if it failed to apply the law properly.

Are you missing out on benefits?

YOU can use a benefits calculator to help check that you are not missing out on money you are entitled to

Charity Turn2Us’ benefits calculator works out what you could get.

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Entitledto’s free calculator determines whether you qualify for various benefits, tax credit and Universal Credit.

MoneySavingExpert.com and charity StepChange both have benefits tools powered by Entitledto’s data.

You can use Policy in Practice’s calculator to determine which benefits you could receive and how much cash you’ll have left over each month after paying for housing costs.

Your exact entitlement will only be clear when you make a claim, but calculators can indicate what you might be eligible for.

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Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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Cheapest place to buy heated airers this week so you can keep your heating off and avoid tumble dryers – it’s not Asda

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Cheapest place to buy heated airers this week so you can keep your heating off and avoid tumble dryers - it's not Asda

HEATED airers are one of the best products you can use to dry your clothes over winter without hugely increasing your energy bills.

The gadgets work by heating up metal bars which you wrap your garments round – and they cost just pennies per hour to run.

We've listed off six of the cheapest heated airers on the market this week

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We’ve listed off six of the cheapest heated airers on the market this week

But, like with any product nowadays, there are so many on the market and it can feel a daunting task to figure out which one to buy.

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So, we’ve done some of the hard work for you to find the cheapest models out there.

Of course, make sure you do your own research as you might find a cheaper alternative, particularly as we only looked at winged heated airers.

Websites like Price Spy let you search the internet for a range of products, filtering from the cheapest to most expensive.

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You can try having a quick scan of the internet using Google‘s Shopping/Product tab as well.

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Always read product reviews too so you know what you are getting for your money.

Here are the cheapest heated airers we found this week.

Aldi – £34.99

Aldi's sellout heated airer is back again for this winter

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Aldi’s sellout heated airer is back again for this winterCredit: Aldi

Discount supermarket Aldi’s £34.99 heated airer is always welcomed back by customers with open arms, and it is the cheapest we could find this week.

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The retailer started re-stocking the gadget on September 19, so you’ll want to be quick as it typically flies off shelves.

Aldi’s heater costs roughly 6p an hour to run and can hold 10kg of washing, including towels and bedding.

Save money on your energy bills with these cold weather tips

If you want to buy one of the heated airers, you’ll have to head to your nearest Aldi branch as the retailer doesn’t do home deliveries.

You can find your nearest Aldi store by using the branch locator tool on its website.

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George at Asda – £40

George at Asda has a winged heated airer on sale for just £40

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George at Asda has a winged heated airer on sale for just £40Credit: Asda

George at Asda‘s heated airer comes in at £40 – £5 more expensive than Aldi’s.

It is made of aluminium, comes with a 100-day warranty and has plenty of five star reviews on the Asda website.

The airer also has foldable arms which make it easy to pack away when you’re done drying all your bits.

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Click and collect is currently unavailable on the product online, while delivery costs from £3.75.

Dunelm – £40

Dunelm shoppers can pick up this airer for £40

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Dunelm shoppers can pick up this airer for £40Credit: Dunelm

Dunelm shoppers can snap up this heated airer for the same price as Asda’s – £40.

The retailer says it costs just 5p an hour to run as well, which is 1p cheaper than it costs to run Aldi’s winged airer.

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The airer has a 10kg washing limit with a combined 12 meters worth of bar space to hang your pants, socks and other clothes.

You can click and collect one for free from your local branch or delivery costs from £3.95.

You can find your nearest Dunelm branch by using its store locator.

Homebase – £40

Homebase has cut the cost of this heated airer to £40 from £60

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Homebase has cut the cost of this heated airer to £40 from £60Credit: Homebase

Homebase has slashed the price on this heated airer from £60 to £40 – a 33% discount.

One massive perk is that it comes with a cover included, which helps lock in any heat produced to dry your clothes quicker.

It comes with 10.9metres of drying space across all the bars and can hold up to 10kg of your garments.

Bear in mind delivery will set you back a whopping £6 – although click and collect is free.

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You can find your nearest Homebase branch by using the store locator tool on its website.

The Range – £37.99

The Range is offering free delivery on this airer

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The Range is offering free delivery on this airerCredit: THE RANGE

The Range has slashed the price of this winged heated airer from £44.99 to £37.99, or you can buy one with a cover for £47.99 – an extra tenner.

It comes with foldable wings so you can store it away easily after use plus delivery is also free as well as click and collect.

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You can find your nearest The Range branch by using its online store locator tool.

Bear in mind though, if you do want free delivery, you may have to wait over a week for it to arrive.

Robert Dyas – £39.99

Robert Dyas' heated airer can hold up to 15kg worth of clothes and bedding

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Robert Dyas’ heated airer can hold up to 15kg worth of clothes and beddingCredit: Robert Dyas

Robert Dyas has discounted this heated airer by £7, putting it just under the £40 mark.

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One advantage to the airer compared to the others we found is that it can hold 15kg worth of clothes making it slightly sturdier.

It also comes with 18 heated bars and a foldable rack making it easy to stash away.

Robert Dyas’ website is offering shoppers who enter a specific code free delivery too.

Or, you can try finding it in your local Robert Dyas store, by using the retailer’s store locator tool.

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How to bag a bargain

SUN Savers Editor Lana Clements explains how to find a cut-price item and bag a bargain…

Sign up to loyalty schemes of the brands that you regularly shop with.

Big names regularly offer discounts or special lower prices for members, among other perks.

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Sales are when you can pick up a real steal.

Retailers usually have periodic promotions that tie into payday at the end of the month or Bank Holiday weekends, so keep a lookout and shop when these deals are on.

Sign up to mailing lists and you’ll also be first to know of special offers. It can be worth following retailers on social media too.

When buying online, always do a search for money off codes or vouchers that you can use vouchercodes.co.uk and myvouchercodes.co.uk are just two sites that round up promotions by retailer.

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Scanner apps are useful to have on your phone. Trolley.co.uk app has a scanner that you can use to compare prices on branded items when out shopping.

Bargain hunters can also use B&M’s scanner in the app to find discounts in-store before staff have marked them out.

And always check if you can get cashback before paying which in effect means you’ll get some of your money back or a discount on the item.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

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The Best Rewards Credit Cards of October 2024 

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The NatWest Reward Credit Card is an excellent option if you want to earn rewards quickly on everyday spending. It’s designed for shoppers who like to be rewarded for their purchases, whether it’s through cashback, vouchers, or even charitable donations. 

 

Key Features  

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  • Earn up to 15% in rewards: Take advantage of occasional personalised offers where you can get up to 15% back at selected retailers. 
  • Flexible redemption: Redeem your points as cash, e-vouchers, or donate them to charity. 

1% back at supermarkets 

1-15% back at selected retailers 

0.25% back on all other purchases, including supermarket petrol stations 

  • Unlimited rewards: There’s no cap on the number of rewards you can earn, meaning you’ll continue to benefit from every pound spent. 

You can easily track and redeem your points through the NatWest app, which also helps you manage your account and see where you can spend your rewards.

Fees and Restrictions

The card comes with an annual fee of £24, but if you already have a NatWest Reward current account, the fee is waived, giving you more value without extra cost. 

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Why We Recommend It 

We chose this card for its high reward percentages, especially for supermarket shopping and selected retailers. The ability to earn rewards across various categories makes it a standout option for everyday use.  

 

Cashback vs. Reward Credit Cards: What’s the Difference? 

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A cashback credit card gives you a percentage of your spending back in cash, which is usually credited to your account. This is great for those who want extra money going straight into their account, this helps with paying off any outstanding balances too.  

A reward credit card, like this Natwest one offers more variety as instead of just cash, you can earn points for cash, vouchers or even airline miles. This gives you an option if you don’t want to choose just one. These cards often come with higher earning potential through special offers or retail partnerships, allowing you to get more than just cash back. 

 

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Weekend Essay: Confronting our biggest fear – public speaking

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Weekend Essay: Confronting our biggest fear – public speaking

Do you remember all those awkward job interview questions?

I’m thinking of pearls such as: ‘Where do you see yourself in five years’ time?’ (Not here); ‘Why do you want to work in this industry?’ (I can’t get a job in my preferred field); and ‘Why should we hire you?’ (I desperately need the cash).

But, for me, the most annoying by far is, ‘What’s your greatest weakness?’

Of course, it’s not difficult to answer – I can reel off several weaknesses without breaking a sweat. But it can be hard to think of a weakness that doesn’t undermine your claim to the role. After all, who’s going hire someone who’s lazy, unpunctual and selfish (except maybe Donald Trump)?

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However, when grumbling about this loaded question to a friend, she surprised me by coming up with the perfect answer: public speaking.

“It’s something everyone can relate to,” she pointed out. “No one will judge you negatively for it and you can use it as an example of personal growth (i.e. I’ve sought to tackle the fear by volunteering for speaking opportunities, training courses, etc).”

If public speaking was ever a fear when I was younger, it’s one I’ve had to confront in my professional life

You can’t fault the logic, and it got me thinking: have I ever been afraid of public speaking?

As a naturally shy person, the answer must be ‘yes’. I certainly remember being very nervous if I ever had to stand up in front of a class or in school assembly. But if public speaking was ever a fear when I was younger, it’s one I’ve had to confront in my professional life.

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As a journalist, I’ve done countless speeches, presentations, panel discussions and onstage interviews. I’ve addressed rooms filled with people hanging on my every word (or at least pretending to). And I’ve had to deal with the terror of clamming up, forgetting my train of thought, making a faux pas – all in front of a packed audience.

Make no mistake, this can be a genuine terror. “Most people fear public speaking more than death,” says Dan Graham of NextGen Planners, whose Speaker & Influencer Programme has trained over 300 finance professionals to overcome this fear since its launch in 2019.

According to Graham, public speaking is a crucial and undervalued skill: “The majority of financial advisers are required to have an influence on their clients every day. By developing their message and their confidence, they can convey important ideas more succinctly.

“From those we have worked with on our programme, the increase in confidence has not only allowed them to deliver their key messages to the world, but also to come out of their shells and let their influence come to the surface.”

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The results, claims Graham, have been transformational: “New friendships have been formed, new businesses have been found, client service has improved and those doubting their careers have stayed in the profession.”

By contrast, those who lack the confidence to speak in public miss the opportunity to make these connections. “It means their great ideas are, often, not being heard,” says Graham.

Most people fear public speaking more than death

All of this has been on my mind recently, with the Money Marketing Awards having taken place last month (I did the introductory speech) and MMI London and MMI Leeds coming up soon (I’m opening proceedings and chairing panels at both).

Admittedly, I don’t know how many of my ‘great ideas’ have been shared via public speaking at events such as these. But I do know that speaking in front of people has given me a better sense of myself – how I sound to others, how I communicate and how my personality comes across.

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Stated another way, it puts my strengths and weaknesses up in lights for all to see. This can be daunting, but it’s also empowering. Becoming a better public speaker has definitely improved my one-on-one skills, which makes me a better interviewer and networker. It may even have improved my writing (although you, dear reader, can be the judge of that).

And on good days, it plays to the other side of my personality. The truth is, I’m a bit of a show off. As part of my am-dram group, in particular, I love playing to the crowd, making people laugh, feeding off an audience. Those backstage moments can be terrifying, but when it all goes well, it’s the best kind of validation and a huge confidence boost.

So, if public speaking is a step outside the comfort zone for you, don’t be afraid to take that step. In the words of the motivational speaker Rob Brown, “If you can speak, you can influence. If you can influence, you can change lives.”

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Major update for nearly 1million energy customers as meters set to go ‘dumb’

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Major update for nearly 1million energy customers as meters set to go 'dumb’

MORE than 800,000 households will have their energy meters replaced before the RTS network is switched off next summer.

Economy 7 and other multi-rate energy tariffs use these meters, which charge users different rates depending on the time of day.

More than 800,000 households could be affected by the RTS network switch-off

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More than 800,000 households could be affected by the RTS network switch-offCredit: Getty

These devices are operated through the Radio Teleswitch Service (RTS), which broadcasts a signal alongside the long-wave channel for BBC Radio 4.

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This service is being turned off on June 30 2025 after the deadline was extended following coverage by The Sun last year.

The switch-off could lead to huge bill hikes for customers as they are no longer able to access cheaper energy rates.

Some homes, businesses and schools could even be left without heating or hot water.

Others may be unable to turn off their heating.

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The only way to avoid facing these issues is for affected households to switch to a smart meter.

Customers who swap to a smart meter will still be able to access multi-rate energy tariffs including Economy 7.

What has been agreed?

Energy suppliers, Government and consumer groups have now pledged to work together to replace RTS meters before the switch off.

The ten energy companies who have signed up are British Gas, EDF, E.On, Octopus, Ovo, Scottish Power, So Energy, SSE, Total Energies, Utilita and Utility Warehouse.

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Industry regulator Ofgem, trade association Energy UK, Distribution Network Operators, Smart Energy GB, Government and consumer groups will also be involved.

How to take a meter reading

Through their Call To Action, the industry has pledged to:

  • Focus their resources on regional “hot spots” where there are the most RTS customers
  • Fast track RTS customers for meter upgrades
  • Prioritise upgrades for customers who are known to be vulnerable
  • Tackle any technical problems by sharing their knowledge and expertise
  • Provide monthly updates on how many meters have been replaced
  • Consider if further action is needed

The pledge will also speed up the rate at which RTS meters are replaced.

At the current pace, it would take until 2028 for all of the RTS meters across the UK to be upgraded.

How do I know if I have an RTS meter?

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YOU’LL be able to tell if you have a meter that relies on the RTS quite easily.

The oldest RTS-powered meters have a switch box labelled “Radio Teleswitch” located next to the physical electricity meter.

Others may the RTS switch box included within the electricity meter as a single box on the wall.

If you’re unsure about the type of electricity meter in your home – call your supplier as they’ll usually have this information on hand.

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What does it mean for me?

Customers who have an RTS meter, or those who are not sure if they have one, should contact their energy supplier for advice.

The supplier should then be able to make an appointment for an engineer to visit their home and check.

Energy companies have been contacting customers about the switch-off since 2023.

But under the new plans suppliers will contact all RTS customers by December 31 2024 to let them know that RTS will be shut down.

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Households will also be told why it is important that their service is upgraded and they will be offered an appointment to have their meter upgraded.

It usually takes around two hours for an RTS meter to be upgraded but some cases may need more than one visit by an engineer.

Many properties with RTS meters are in rural areas or on islands.

What are the benefits of installing a smart meter?

Getting a smart meter does not cost anything as your supplier will install it for free.

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Customers affected by the RTS switch-off will also not be charged.

Smart meters send readings to your energy supplier automatically, which means you do not need to do this yourself.

They can make your bills more accurate too as they are based on readings from your actual usage, rather than estimates.

The devices can help to track how much energy you use at night, during the day and at peak times.

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You will be given an in-home display, which connects to your meter and shows your energy usage and the cost in pounds and pence.

Customers with RTS electricity meters that swap to a smart meter will still be able to access flexible electricity tariffs if they opt for one.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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Podcast: Confronting our biggest fear – public speaking

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Podcast: Confronting our biggest fear – public speaking

In this week’s Weekend Essay, editor Tom Browne dives into one of our biggest fears: public speaking. From awkward job interviews to addressing packed rooms, Tom reflects on his journey from shyness to confidence, and how mastering public speaking can be a game-changer in both personal and professional life. Tune in now:

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Tesco recalls Christmas food favourite that may contain pieces of dried GLUE

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Tesco recalls Christmas food favourite that may contain pieces of dried GLUE

TESCO has issued an urgent recall urging consumers not to buy certain mince pies because they could contain glue.

The product affected is the six pack of Tesco Finest 6 All Butter Pastry Mince Pies.

A spokesperson for Tesco said the recall was a "precautionary measure".

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A spokesperson for Tesco said the recall was a “precautionary measure”.Credit: Alamy
The product affected is the six pack Tesco Finest 6 All Butter Pastry Mince Pies.

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The product affected is the six pack Tesco Finest 6 All Butter Pastry Mince Pies.Credit: Alamy
Customers who have bought the product not to eat it but to return it to any store for a full refund.

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Customers who have bought the product not to eat it but to return it to any store for a full refund.Credit: Alamy

Packets with the following best before dates should not be eaten: October 4, October 26, November 2, and November 10.

The Food Standards Agency put the alert up on Thursday warning customers that the baked goods may contain pieces of dried glue from the packaging, making them “unsafe to eat”.

The agency advises customers who have bought the product not to eat it but to return it to any store for a full refund – no receipt is required.

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If customers run into any further issues they have been urged to call the Tesco Customer Service line on 0800 50 5555.

The supermarket has reassured customers that no other products have been affected by this issue.

A spokesperson for Tesco said the recall was a “precautionary measure”.

They added:The quality of our products is our number one priority and we immediately began an investigation with our supplier to understand what happened. We’re sorry for the inconvenience”.

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However, if you suspect someone has swallowed glue, the NHS recommends calling 111 for advice.

If the person is showing signs of serious illness, such as loss of consciousness, seizures, or drowsiness, you should call 999 to request an ambulance or take them to the A&E department.

Tesco’s recall follows Marks & Spencer’s announcement yesterday that its butternut squash soup,  with a use-by date of 6.10.2024 and barcode 0041142, may contain pieces of metal.

The UK supermarket warned its customers that due to the possible contamination the soup was “unsafe to eat”.

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Fears fan-favorite Hershey’s treat will disappear forever as company files for bankruptcy months after listeria recall

In a similar course of events, Farmfoods, another popular UK supermarket, issued a “do not eat” alert on 20 September over some chicken nuggets.

The frozen food brand said undeclared ingredients could put some at risk of dangerous allergic reactions.

As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.

Your product recall rights

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PRODUCT recalls are an important means of protecting consumers from dangerous goods.

But it’s often left up to supermarkets to notify customers when products could put them at risk.

If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.

When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault.

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If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.

They should usually provide you with more information and a contact number on its safety notice.

In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.

You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item.

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Product recalls are an important means of protecting consumers from dangerous goods.

Many safety notices are issued as a precautionary measure, letting consumers know an item may be dangerous.

In more serious cases like this one, retailers issue a recall, warning customers not to use the product and asking them to return it.

Usually, if a recall involves a branded product, the manufacturer will be responsible for the recall action.

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But it’s often left up to retailers to notify customers when products could put them at risk.

A company will sometimes issue a recall to limit the number of complaints.

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