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The Morning Briefing: FCA records 40% rise in complaints and the Wellesley Grove Journal

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The Morning Briefing: Phoenix Group scraps plans to sell protection business; advisers tweak processes

Good morning and welcome to your Morning Briefing for Friday 25 October 2024. To get this in your inbox every morning click here.


FCA records 40% rise in complaints about non-financial misconduct

The Financial Conduct Authority has recorded a 40% increase in non-financial misconduct complaints including bullying, sexual harassment and discrimination last year.

The findings are from the FCA’s survey which looks at how investment banks, brokers and wholesale insurance firms record and manage allegations of non-financial misconduct.

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The survey of over 1,000 firms found that the number of allegations reported increased between 2021 and 2023.


The Wellesley Grove Journal

Hosting the MM Awards this year was comedian Lucy Porter, who did such a fantastic job of pointing out how full of acronyms this industry is, we wanted to highlight it here….

“I wanted to find out more about you, so I asked Tom and his lovely team, and they said that these are the Money Marketing Awards, or the MMAs.

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“They said that, in the room tonight, we might have CEOs, CFOs, MDs and VPs from companies like CCLA, HSBC, HL, AJ Bell and M&G.

“They said some of you might be members of the PFS, the CII or the CISI. They said you might have MCSI after your name, or be a proud owner of a DipFa or RQF Level 4 diploma.”



Quote Of The Day

Keeping a pot for life will make it far easier to keep track of and boost engagement as members can see their pension grow in one place rather than having a fragmented picture through scattered pensions.

-Helen Morrissey, head of retirement analysis, Hargreaves Lansdown comments on the lost pension problem, with an estimated 3.3m pots going astray.

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Stat Attack

Ahead of National Pension Tracing Day, this Sunday (27 October), new research from digital wealth manager, Moneyfarm, has found that

29%

of the nation have no idea how many pension pots they have – believing that they probably have around £13,303 sitting across approximately three ‘lost’ pension plans – yet a whopping

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79%

say they don’t know how to begin tracking them down.

27%

say having multiple different pots is inevitably hard to keep track of, leading to feelings of worry and frustration

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18%

say they are unconcerned because they believe there is plenty of time to track them down later in life.

Source: Moneyfarm



In Other News

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The Income Protection Task Force (IPTF) has announced ambitious plans for 2025 as part of its annual membership presentation.

The plans outlined will see the continuation of some of the organisations key work including 7Advisers, Income Protection Action Week, workstream meetings and the return of the Let’s Talk IP podcast.

It will also include several ambitious projects for the year ahead focusing on the organisation’s key objectives — education, collaboration and insight.

The group also announced an organisation restructure including the introduction of a Board to provide professional oversight.

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Andrew Wibberley will step down as co-chair after four years, with Jo Miller becoming managing director and Board chair and Vicky Churcher becoming executive director and vice chair.


Keir Starmer hints at tax rises on people with income from assets (The Guardian)

UK consumer and business confidence weaken ahead of Budget (Financial Times)

Europe seeks to underpin Russia sanctions, fearing Trump overhaul (Reuters)

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Did You See?

The government appears to have four key objectives ahead of its first Budget next week:

  • Cover the £22bn black hole it has uncovered
  • Make the UK pension system less or non-dependent upon state support
  • Encourage the UK population to become more financially self-reliant
  • Encourage investment in UK business

Richard Hulbert, insight analyst at Defaqto, makes four big predictions ahead of the Budget.

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FCA: Risk profiling the ‘foundation of good advice’

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FCA: Risk profiling the ‘foundation of good advice’

Accurate risk profiling is the “foundation of good advice”, the Financial Conduct Authority’s head of investment platforms Kate Tuckley has insisted.

She said moving from accumulation to decumulation is likely to change a customer’s attitude to risk, so this should be reassessed.

“Advisers should not assume that a risk profile remains the same, either when moving into decumulation or from previous advice meetings,” she added.

She made the comments during a keynote speech at Money Marketing Interactive in Leeds yesterday (24 October).

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“A key risk is capacity for loss – the ability to absorb losses in retirement, which is critical given the lower future earning potential.

“Many customers may have been able to recover losses during their working years, but this changes in retirement.”

She cited the FCA’s thematic review of retirement income advice, which found that some advisers’ files did not show that capacity for loss had been assessed, or where it had been assessed.

“Clear consideration of this is crucial to demonstrate the suitability of advice,” she said.

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“Cash flow modelling (CFM) tools can be used for capacity for loss assessments. However, firms need to assess both attitude to risk and capacity for loss consistently.

“Tools such as standard questionnaires can be useful, but you should be aware of their limitations, especially when the language or questions are not tailored to decumulation, which can lead to incorrect profiling.

“Whatever approach is used, firms must demonstrate that their methods are suitable for retirement income advice.”

Pension freedoms came into effect in 2015, giving consumers more choice and less prescription in how they meet their retirement income needs.

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“They can take as much or as little as they like, or even fully cash out if they choose,” said Tuckley.

“As you know, there’s no longer a requirement to buy an annuity, and drawdown is no longer just for the wealthy.

“However,” she warned, “more choice brings more complexity, not just for consumers but also for advisers.

“Most consumers have moved away from guaranteed income for life and keep their pension savings invested, which presents a big challenge for advisers.”

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She said advisers need to help consumers manage ongoing risks and make complex decisions about meeting their income needs sustainably.

The FCA is following up on the thematic review and is “completing further work” on retirement income advice, which Tuckley said will continue to be a “priority” in its strategy.

“We want to explore this in more depth to understand how firms are responding to our report,” she said.

The regulator aims to publish further findings in the first quarter of 2025.

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Exact date to turn on your heating named by thousands of households but waiting just seven days could save you £84

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Exact date to turn on your heating named by thousands of households but waiting just seven days could save you £84

THOUSANDS of households have named the date they are planning on turning their heating ahead of winter.

But, wait just a few days after this date and you could save yourself almost £100.

A new study has found households are holding off from turning their heating on

1

A new study has found households are holding off from turning their heating onCredit: Getty

A study of 2,000 homeowners with central heating found that three quarters plan on waiting until October 31 to turn their radiators on.

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But, you could actually save yourself £84 if you waited just a week longer and turned it on on November 7.

That’s based on a household using a 24kW gas boiler for eight hours a day for seven days straight.

Of course, you could save more or less than this based on your usage, but it shows how delaying by just a week could be well worth it.

The study, carried out by utilita Energy also found that despite not having done so yet, 52% are looking forward to warming up their homes next week.

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To help them refrain from switching on their boiler, 60% have been layering up, while 24% have resorted to electric blankets.

But even throughout the coldest months, 57% claim they will only put the heating on ‘for an hour or two’ to minimise costs. 

What’s more, 45% plan on using an electric heater as well as their main central heating this winter, with 34% assuming it’s a cheaper option.

And 15% plan to completely replace the gas central heating with a portable electric heater – despite it costing three to four times more per hour, Utilita energy efficiency experts revealed.

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A spokesperson for the energy supplier, which commissioned the research, said: “The first time you turn on the heating in winter marks the true arrival of the colder months – filling your home with warmth and comfort. 

How to cut energy costs and get help with FOUR key household bills

“We hope this important heating behaviour study will help people to realise the false economy of using a portable electric heater to subsidise or replace gas central heating, and afford budgeting households as much as 75% more heat hours this winter.”

The study also found half of households claim to be confident in working out the cost of an electric heater versus gas central heating.

According to the OnePoll.com data, 59% financially prepare for the rise in energy spend when it reaches the colder months, and the heating needs to come on. 

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Although 76% admit they will reach for the thermostat at the first sign of feeling uncomfortable or cold and 27% give into requests from other household members.

More than half (54%) will be prompted by a drop in the outside temperature, with it reaching an average of nine degrees Celsius before considering igniting up the boiler.

The living room is typically the room that gets heated up (33%), but 26% choose to turn the heating on throughout the entire house.

The Utilita Energy spokesperson added: “When comparing electric heaters to central heating, it’s important to consider both cost and comfort.

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 “While electric heaters can offer quick, localised warmth and are ideal for heating individual rooms, central heating provides consistent, zonal heating that’s far better for those on a budget.”

How to save money on your heating

There are countless ways you can save money on your heating bill this winter.

Blocking draughts in your home can easily save you £40 a year, according to the Energy Saving Trust.

Draught excluders typically cost around £20 to £40, but you can also use your own items laying about the house.

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You can use radiator foil, which you put behind the appliances to reflect heat back into the room too.

You can get a roll of the handy stuff in Screwfix for just £7.51.

Heat activated fans can be placed on wood burners and even certain types of gas fire to throw heat into the main part of the room too.

You can pick these up from the likes of B&Q for as little as £15.

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What energy bill help is available?

There’s a number of different ways to get help paying your energy bills if you’re struggling to get by.

If you fall into debt, you can always approach your supplier to see if they can put you on a repayment plan before putting you on a prepayment meter.

This involves paying off what you owe in instalments over a set period.

If your supplier offers you a repayment plan you don’t think you can afford, speak to them again to see if you can negotiate a better deal.

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Several energy firms have grant schemes available to customers struggling to cover their bills.

But eligibility criteria vary depending on the supplier and the amount you can get depends on your financial circumstances.

For example, British Gas or Scottish Gas customers struggling to pay their energy bills can get grants worth up to £2,000.

British Gas also offers help via its British Gas Energy Trust and Individuals Family Fund.

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You don’t need to be a British Gas customer to apply for the second fund.

EDF, E.ON, Octopus Energy and Scottish Power all offer grants to struggling customers too.

Thousands of vulnerable households are missing out on extra help and protections by not signing up to the Priority Services Register (PSR).

The service helps support vulnerable households, such as those who are elderly or ill, and some of the perks include being given advance warning of blackouts, free gas safety checks and extra support if you’re struggling.

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Get in touch with your energy firm to see if you can apply.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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Time to Hit Buy on These 2 Software Stocks, Says Daniel Ives

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Time to Hit Buy on These 2 Software Stocks, Says Daniel Ives


It’s no secret that tech stocks have been powering the market gains over the past few years, and software stocks were among the biggest drivers of this growth.

Multiple factors are propelling the software industry forward, such as the rapid advancement of AI technology, high demand for IT solutions, and the ongoing expansion of the global digital economy.

Wedbush tech expert Daniel Ives has been watching the tech industry, and his take on it points to continued strength supported by AI and cloud expansion.

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“Solid enterprise spending, digital advertising rebound, and the AI Revolution will drive tech stocks higher into year-end in our view,” Ives opined. “We believe 70% of global workloads will be on the cloud by the end of 2025, up from less than 50% today.”

Keeping that in mind, Ives goes on to add that the time has come to hit buy on two software stocks. They may not be household names, but according to the TipRanks data, both stocks are Buy-rated – and Ives sees significantly more upside to each than the consensus on the Street. Let’s take a closer look.

Couchbase (BASE)

We’ll start with Couchbase, a modern database platform provider that offers users and developers everything they need to support a wide range of applications – from cloud, to edge, to AI. Couchbase bills itself as a one-stop-shop for data developers and architects, making its services available through its powerful database-as-a-service platform, Capella. Organizations using the service can quickly create applications and services that deliver premium customer experiences, giving top-end performance at affordable prices.

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The Capella platform brings the popular as-a-service subscription model to the database industry. The company can support database services for a wide range of AI applications, including the latest gen-AI tech, as well as database search, mobile access, and analytic functions. Customers can also choose self-managed services through Couchbase’s servers, with on-premises management for both multicloud and community apps.

Couchbase’s database service has found success in a wide range of fields, including the gaming, healthcare, entertainment, retail, travel, and utility sectors. The company’s customer base includes such major names as Verizon, UPS, Walmart, Cisco, Comcast, GE, and PayPal.

Turning to the financial results, we see that Couchbase reported its fiscal 2Q25 figures at the start of last month. The top line of $51.6 million was up almost 20% year-over-year and came in just over the forecast, beating expectations by nearly a half-million dollars. At the bottom line, the company ran a net loss of 6 cents per share in non-GAAP measures, but that was 3 cents per share better than had been anticipated.

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Ripple files Form C, appeals SEC ruling on XRP institutional sales

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Ripple files Form C, appeals SEC ruling on XRP institutional sales


Ripple challenges SEC’s ruling on institutional XRP sales, claiming the Howey test was misapplied.



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Bitcoin analyst: $100K BTC price by February 'completely within reason'

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Bitcoin analyst: $100K BTC price by February 'completely within reason'


BTC price trajectory appears all but destined for six figures in the mid term — despite nearly eight months of Bitcoin market consolidation.



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1 Top Stock to Buy Hand Over Fist Before That Happens

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1 Top Stock to Buy Hand Over Fist Before That Happens


2024 is turning out to be a solid year for the global semiconductor industry, driven by multiple catalysts. These include the booming demand for chips that can manage artificial intelligence (AI) workloads, a turnaround in the smartphone market’s fortunes, and a recovery in the personal computer (PC) market.

These factors explain why the global semiconductor industry’s revenue is expected to jump 16% in 2024 to $611.2 billion, according to World Semiconductor Trade Statistics (WSTS). That points toward a nice turnaround from last year, when the semiconductor industry’s revenue fell 8%. Even better, the semiconductor space is expected to keep growing in 2025 as well, with WSTS projecting a 12.5% increase in the industry’s earnings to $687.4 billion next year.

More specifically, WSTS predicts a whopping 25% increase in the memory market’s revenue in 2025 to $204.3 billion. As it turns out, memory is expected to be the fastest-growing semiconductor segment next year as well, following an estimated jump of almost 77% in this segment’s revenue in 2024.

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There’s one company that could help investors tap this fast-growing niche of the semiconductor market next year: Micron Technology (NASDAQ: MU). Let’s look at the reasons why buying this semiconductor stock could turn out to be a smart move right now.

WSTS isn’t the only forecaster expecting the memory market to surge higher next year. Market research firm TrendForce estimates that the sales of dynamic random access memory (DRAM) could jump 51% in 2025, while the NAND flash storage market could clock 29% growth. Both these markets are expected to reach record highs next year.

The growth in these memory markets will be driven by a combination of strong demand and improved pricing. TrendForce is forecasting a 35% year-over-year increase in DRAM prices next year, driven by the increasing demand for high-bandwidth memory (HBM) that’s used in AI processors, as well as the growth in DRAM deployed in servers. Meanwhile, the growing demand for enterprise-class solid-state drives (SSDs) and the growth in smartphone storage will be tailwinds for the NAND flash market.

These positive trends explain why Micron is set to begin its new fiscal year on a bright note. The company’s revenue in fiscal 2024 (which ended on Aug. 29) increased 61% year over year to $25.1 billion. The company posted a non-GAAP (generally accepted accounting principles) profit of $1.30 per share, compared to a loss of $4.45 per share in fiscal 2023, driven by a big jump in its operating margin on account of recovering memory prices.

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