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TSB issues warning over £100 charge hitting bank account customers

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TSB issues warning over £100 charge hitting bank account customers

TBS has issued a warning over a £100 charge that could hit some bank account customers.

It comes as households prepare their shopping lists for Black Friday and Christmas spending.

TSB has issued a warning over a £100 charge hitting bank account customers

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TSB has issued a warning over a £100 charge hitting bank account customersCredit: PA

The high street bank analysed cases between January and October 2024 in which customers had been tricked into transferring money to fraudsters.

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Tickets for concerts and football matches are among the items that scammers often offer – as are clothing including trainers, children’s toys, games consoles, designer items, and electrical goods, according to TSB.

Many cases originate on social media, it added.

However, mandatory reimbursement rules came into force in October, overseen by the Payment Systems Regulator (PSR).

Under the new rules, banks must reimburse APP fraud victims, unless the customer has been grossly negligent.

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The new protections apply when a transfer is made to and from a UK bank account. They cover transactions made from October 7 onwards and do not apply retrospectively.

Reimbursement is mandatory up to the value of £85,000.

But, banks can also apply a £100 excess per claim, which means customers requesting a mandatory reimbursement must pay £100 themselves.

Some account providers have pledged to waive the excess – and some may also choose to consider claims for more than £85,000.

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TSB, which has been operating its own fraud refund guarantee since 2019, has pledged to waive the £100 excess.

However, it warned that not all banks will do this.

TSB has also said it will continue to review claims outside the scope of the rules on a case by case basis.

The bank said it has found that nearly half (48%) of purchase fraud cases are for £100 or less.

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The cases it has dealt with include a male customer who paid £50 for a ticket to a concert that was happening that evening.

The seller sent him a screenshot with the ticket on as proof and, once payment was made, the customer was then blocked.

Nicola Bannister, director of customer support, TSB, said: “At this time of year, we’re all shopping online more than ever – but it’s important to be wary of scams on social media platforms, as crooks are listing items that simply don’t exist.

“We’d advise sticking to reputable websites and only buying an item you’ve found on a social media platform if you can view it in person first.”

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Can I be reimbursed if I fall for a scam?

Banks must reimburse authorised push payment (APP) fraud victims unless the customer has been “grossly negligent”.

Customers were initially set to receive reimbursements of up to £415,000.

However, the new rules have now implemented a cap of £85,000.

Banks can exceed this limit and repay higher amounts if they choose.

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But, they also have the power to impose a £100 excess fee when settling claims, a policy that five banks have now adopted.

So, if your claim is for a payment of £100 or less, trying to recover the money may not be of any benefit.

Only four firms have pledged not to apply this charge: NationwideVirgin MoneyTSB, and AIB.

Five banks – HSBC, First Direct, Lloyds, Halifax and Bank of Scotland – have said they will not cover fraud claims below £100.

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The rest say that they “may” cover them or will judge each claim on a case-by-case basis.

Starling Bank says it may apply an excess of £50 rather than £100.

The £100 excess cannot be applied to vulnerable consumers under the Payment Systems Regulator’s (PSR) rules.

How to protect yourself from scams

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BY keeping these tips in mind, you can avoid getting caught up in a scam:

  • Firstly, remember that if something seems too good to be true, it normally is.
  • Check brands are “verified” on Facebook and Twitter pages – this means the company will have a blue tick on its profile.
  • Look for grammatical and spelling errors; fraudsters are notoriously bad at writing proper English. If you receive a message from a “friend” informing you of a freebie, consider whether it’s written in your friend’s normal style.
  • If you’re invited to click on a URL, hover over the link to see the address it will take you to – does it look genuine?
  • To be on the really safe side, don’t click on unsolicited links in messages, even if they appear to come from a trusted contact.
  • Be careful when opening email attachments too. Fraudsters are increasingly attaching files, usually PDFs or spreadsheets, which contain dangerous malware.
  • If you receive a suspicious message then report it to the company, block the sender and delete it.
  • If you think you’ve fallen for a scam, report it to Action Fraud on 0300 123 2040 or use its online fraud reporting tool.

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Thousands of households to get up to £75 in free supermarket vouchers to help with the cost of living – will you?

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Thousands of households to get up to £75 in free supermarket vouchers to help with the cost of living - will you?

THOUSANDS of Brits are eligible for up to £75 in free supermarket vouchers, which will give them a boost as the cost of living increases.

From 1 October 2024 to 31 March 2025 the Government is providing support to a number of homes through the Household Support Fund which is worth £421million.

Households that are struggling with the cost of living could get up to £75 in supermarket vouchers (stock)

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Households that are struggling with the cost of living could get up to £75 in supermarket vouchers (stock)Credit: Paul Rogers – The Times
The amount on offer ranges from £50 to £75 based on the size of the applicant's household (stock)

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The amount on offer ranges from £50 to £75 based on the size of the applicant’s household (stock)Credit: Getty

Each council across England has been allocated a share of the pot and decides who to distribute the support to.

The funding will go to low-income households and will go towards food, energy bills, and other key bills, as well as other areas.

Part of the Household Support Fund is the issuing of vouchers for supermarkets to go towards essential food and household products.

“Funding is aimed at anyone who’s vulnerable or cannot pay for essentials,” the UK Government has said.

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“You do not have to be getting benefits to get help from your local council.”

Applicants who prove that they are facing hardship will be awarded vouchers based on the size of their household.

Here are the varying amounts:

  • Households with one or more adults will get £50 in supermarket vouchers.
  • Households with one child will also get £50 worth of vouchers.
  • Households with two or more children will get £75 of support.

Applications can be made through local councils and Citizens Advice.

People included in the target group for the funding include families with children, pensioners, unpaid carers, care leavers, disabled people, larger families and single-person households.

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However, there are other households that could also be eligible for the support as each council has its own criteria.

Millions on low-incomes to get cost of living payments as Rachel Reeves reveals £1billion Autumn Budget boost

All applications will be processed on a case-by-case basis.

The documents included in the applications should include proof of ID, a recent pill or proof of address that you live in the council the funding comes from, evidence of benefits, and evidence of hardship.

Any voucher issued can only be used for essential items and food and cannot be sold for money.

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Cash payments will not be issued in place of vouchers.

It should be noted that successful applicants will only get a one-off support offering per household.

The majority of vouchers will be e-vouchers sent to recipients via email which could take up to 72 hours.

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Applicants who fail to provide an email address will receive their voucher in the post.

MORE SUPPORT

Another form of support is being issued to those who have lost winter fuel payments.

Hundreds of households can apply for a £200 payment to help cover energy bills as part of the Household Support Fund.

It comes after the Government changed the eligibility criteria for the winter fuel payment meaning only those on certain benefits, including pension credit, will receive the up to £300 payment.

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The best thing to do for either of these support packages is to contact your local authority to see if any help is on offer.

You can find what council area you fall under by using the Government’s council locator tool via Gov.uk.

The Sun recently shared a guide and interactive map to help those unsure figure out what they may be able to claim.

How has the Household Support Fund evolved?

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The Household Support Fund was first launched in October 2021 to help Brits pay their way through winter amid the cost of living crisis.

Councils up and down the country got a slice of the £421million funding available to dish out to Brits in need.

It was then extended in the 2022 Spring Budget and for a second time in October 2022 to help those on the lowest incomes with the rising cost of living.

The DWP then confirmed a third extension of the scheme through to March 31, 2024.

Former chancellor Jeremy Hunt extended the HSF for the fourth time while delivering his Spring Budget on March 6, 2024.

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In September 2024, the Government announced a fifth extension.

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Hallam Land sells 52 acres of land to Royal London Asset Management

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Barratt’s David Wilson Homes snaps up 491 plots from Henry Boot

Located at Pickford Gate, Coventry, the site has planning consent for around 645,000 sq ft of new employment space, including industrial and logistics as well as research and development facilities.

The post Hallam Land sells 52 acres of land to Royal London Asset Management appeared first on Property Week.

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Whoopi Goldberg’s Granddaughters: Amara and Jerzey Dean

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Inside Whoopi Goldberg’s Powerful Legacy: Meet Her Trailblazing Granddaughters, Amara and Jerzey Dean.

Meet Whoopi Goldberg’s Granddaughters: All About Amara and Jerzey Dean

Whoopi Goldberg, renowned for her roles in The Color Purple, Sister Act, and Ghost, is celebrated not only as an actor but also as one of only 18 individuals to achieve EGOT status, winning an Emmy, Grammy, Oscar, and Tony. But beyond her groundbreaking career, Goldberg plays a special role as a grandmother to her two granddaughters, Amara and Jerzey Dean.

Goldberg’s journey into motherhood began early; she welcomed her daughter, Alexandra “Alex” Martin Dean, at age 18 after marrying her first husband, Alvin Martin. Alex, in turn, has three children — Amara, Jerzey, and their younger brother Mason — making Goldberg a proud grandmother.

In May 2024, Goldberg released a heartfelt memoir, Bits & Pieces: My Mother, My Brother, and Me, shedding light on her family and the bonds that keep them close. “This book is dedicated to everyone who is just trying to figure out the small stuff as well as the big stuff where you have to be more than you thought you could be,” Goldberg shared upon its release.

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Actress WHOOPI GOLDBERG & daughter & grandchildren

Amara Skye Dean, 36

Born on November 13, 1989, in Berkeley, California, Amara Skye Dean is the eldest of Goldberg’s grandchildren and, interestingly, shares a birthday with her famous grandmother. Amara gave birth to her daughter, Charli Rose Burr-Reynaud, in 2014, making Goldberg a great-grandmother. Amara describes her family as tight-knit, with deep connections across generations. “We’re a young family,” she told Essence in 2023. “There’s only five of us in our family. We’re all we’ve got, so we take each other real close.”

Goldberg has always taken an unconventional approach to grandparenthood. Shortly after Charli’s birth, she joked about the experience on The Tonight Show, saying, “I wasn’t your normal grandmother, and I’m not going to be your normal great-grandmother either. She better call me Whoopi.”

In 2023, Amara appeared on the reality show Claim to Fame, where celebrity relatives compete to keep their identities under wraps. With Goldberg’s blessing and a piece of cheeky advice to “be a strong b—-,” Amara took on the challenge, even revealing a humorous family tidbit: Goldberg’s nickname “Whoopi” originated from her love for whoopee cushions. She shared one of her favorite stories involving Goldberg, Robin Williams, and Billy Crystal in a playful “fart war” in an elevator, a testament to her grandmother’s lighthearted spirit.

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Jerzey Kennedy Dean, 28

Born on February 7, 1996, Jerzey is Goldberg’s younger granddaughter, and the two have shared a strong bond from the beginning. Known for her stylish flair, Jerzey often appeared in the front row of high-profile fashion shows alongside Goldberg. Today, she has carved out her own path as a fashion designer, launching her own label, Jerzey Kennedy Designs, an upscale athleisure brand based in Los Angeles and New York.

Jerzey has often spoken about her grandmother’s influence, especially Goldberg’s commitment to instilling a strong work ethic. Goldberg, who rose from humble beginnings to A-list fame, has always wanted her family to be independent. “She wants us to be real people. Stuff is not just handed to us. It could be, but it’s not,” Amara shared in 2023.

Both granddaughters have taken Goldberg’s lessons to heart, working hard to establish themselves outside her shadow. “I just want people to know that I really worked hard for my position and the stuff that I did,” Amara noted. “I did a lot without my grandmother’s help. But the fact that she’s there to give me the help, you know, I don’t want to run it up. I want to do what I can do.”

With Goldberg’s unique blend of love, humor, and guidance, Amara and Jerzey continue to forge their own identities, creating a legacy that intertwines with their grandmother’s but remains distinctly their own.

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Openwork boss leaves ‘with immediate effect’

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Openwork boss leaves ‘with immediate effect’

Openwork Partnership chief executive Richard Houghton has left his role with “immediate effect”.

In an internal memo, Philip Howell confirmed he has resumed his role of CEO on an interim basis until a permanent replacement is found.

Meanwhile, Duncan Crocker will take on the role of chair.

The group said it will begin the process of recruiting a new CEO shortly.

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Houghton joined Openwork as chief financial officer in July 2020, after a stint as interim CFO.

He began his career in audit, corporate recovery and corporate finance with Deloitte before leaving practice to join the financial services industry.

For nearly a decade, from 1998 to 2007, Houghton worked for the Royal Bank of Scotland Group, serving latterly as chief operating officer for RBS Insurance.

Between 2007 and 2012 he served as group chief finance officer at Aspen Insurance Holdings before joining RSA Insurance Group in 2012 as group chief financial officer.

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From 2016 to 2017 he served as interim CFO at Co-operative Insurance and held the same position at Hyperion Insurance Group throughout 2019.

He is also an experienced non-executive director, having served as chair of the audit committee at Standard Life Assurance Ltd between 2017 and 2018, and on the Phoenix Life boards from 2018 to 2019.

The news of his departure follows last month’s announcement by Openwork that it had secured investment from global private investment firm Bain Capital.

In 2023, Openwork announced its intention to seek a minority investor to support its growth plans.

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“With Bain Capital as our new partners, we are entering an exciting new era for Openwork,” the memo said.

“We are now commencing detailed planning for our inaugural year together which we look forward to sharing with you at the conference in January and on all colleague briefings.”

A spokesperson for Openwork has confirmed the changes in CEO and chair – and said there will be no further comments at this time.

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Lidl’s Coca-Cola truck rival to hit roads in HOURS – giving away free ‘mystery boxes’ with middle aisle must-haves

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Lidl’s Coca-Cola truck rival to hit roads in HOURS - giving away free ‘mystery boxes’ with middle aisle must-haves

IN just a few hours Lidl’s version of the Coca-Cola truck takes to the roads to spread festive joy and give away free gifts.

The discount retailer launched its rival to the iconic red Christmas truck this year for the very first time.

Lidl's answer to the iconic Coca-Cola Christmas truck will appear on the roads of Britain in a few hours

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Lidl’s answer to the iconic Coca-Cola Christmas truck will appear on the roads of Britain in a few hoursCredit: Lidl
The truck will arrive at each stop around midday and will be giving out freebies until 6 pm

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The truck will arrive at each stop around midday and will be giving out freebies until 6 pmCredit: Lidl

Lidl‘s Freeway cola truck will begin its tour of Great Britain on Thursday.

The festive tour will see the truck visit nine different cities until December 1.

Tomorrow, the lit-up red lorry will pull into Dundee and the fun will begin at midday, ending at 6 pm.

The timings stay the same for all locations.

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People who are lucky enough to spot the red truck will find that 2,000 mystery present boxes will be given out.

Each box contains several items from Lidl’s famous “middle aisle.”

However, it is on a first-come-first-serve basis so you must hurry to grab one.

As an extra treat, Lidl has ensured that one in 10 of the boxes contains a “Golden Ticket” as well as the middle aisle freebies.

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This ticket will be a coupon worth £100 that can be redeemed on the Lidl Plus app.

Visitors will also find that Lidl will be handing out festive food and even granting wishes.

Christmas has landed in Aldi – with £3.49 decorations and ‘paint your own’ wooden toys that are even cheaper than Lidl’s

The supermarket chain said visitors to the truck can also make a “wish” for something they want this Christmas, with the retailer granting a number of them.

The full list of locations the truck will visit, and the dates it will arrive there are as follows:

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  • Dundee – November 14
  • Harrogate – November 16
  • Hull – November 17
  • Nottingham – November 21
  • Wolverhampton – November 23
  • Wrexham – November 24
  • Luton – November 28
  • Bournemouth – November 30
  • Southampton – December 1

As Lidl hopes to “highlight the magic of giving, sharing and wish-making this Christmas with a pop-up wonderland at each stop,” Coca-Cola has also detailed some of the plans for its truck this year.

Why is the Coca-Cola truck famous?

The Coca-Cola Christmas truck was first seen in the brand’s hugely popular 1995 advert.

At the time they were known as Christmas Caravans and were decorated with images of the Coca‑Cola Santa by artist Haddon Sundblom.

The 60-second clip features the now-iconic Holidays Are Coming song, which is still synonymous with Coca-Cola to this day.

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The truck began touring the US in 2001 but didn’t start visiting the UK until 2010.

The drinks company confirmed the return of the iconic truck last week promising that the tour this year will be “bigger and better than ever.”

Visitors will be able to take part in festive games and a lucky dip which will give them the chance to win exclusive Coca-Cola merchandise.

A food truck will serve up seasonal food and ice-cold Coca-Cola Zero Sugar drinks.

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The exact dates and locations have not yet been released as Coca-Cola urges fans to keep their eyes out for updates on its Instagram and X pages.

Last year, the truck visited some of the UK’s most major cities including Glasgow, Edinburgh, Liverpool and Manchester.

It started on November 23 and ended on December 3, so the wait should not be too long.

Cola-Cola has remained tight-lipped about its 2024 tour that promises to be 'bigger and better than ever'

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Cola-Cola has remained tight-lipped about its 2024 tour that promises to be ‘bigger and better than ever’

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Curve Finance launches 'Savings crvUSD' yield-bearing stablecoin

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Curve Finance launches 'Savings crvUSD' yield-bearing stablecoin


Ensuring that decentralized finance platforms and networks do not remain siloed is a key hurdle for DeFi applications to overcome.



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