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Mould misery as calls grow for action on botched insulation

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Mould misery as calls grow for action on botched insulation
BBC Tormooja Khatun with her head covered, standing in front of peeling wallpaper caused by damp in her houseBBC

Tormooja Khatun had her house insulated less than two years ago – the problems are clearly visible

Eighty-four-year-old Tormooja Khatun’s house in Luton is being consumed by black mould, mushrooms and dry rot after the botched installation of external wall insulation.

Her family say they have been warned it could cost more than £100,000 to repair, and describe the situation as a “nightmare”.

Mrs Khatun’s case is far from unique. A growing number of MPs are concerned about the impact on their constituents of poorly installed insulation, while Citizens Advice is calling on the government to “urgently fix” regulation of the sector.

A government spokesperson urged Mrs Khatun and anyone else with concerns “to engage with TrustMark for a resolution”.

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Mrs Khatun recently had a stroke. Not far from where she sits, large growths of dry rot fungus are feeding off the floorboards.

“Worry, worry,’’ she says as she points to the black mould that is growing on her sitting room wall.

In November 2022, Mrs Khatun had her house insulated under a government scheme known as ECO 4. It is designed to help low-income households make their homes warmer and cut their energy bills. Insulation boards are fixed to the exterior brickwork of a house and then coated in render.

More than three million homes in the UK have had insulation fitted under government ECO schemes, which are paid for by the energy companies, with the cost passed on to all consumers through their energy bills.

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The BBC revealed earlier this year that hundreds of thousands of these homes could have insulation that wasn’t installed to the required standard.

Within months of Mrs Khatun getting her insulation fitted, it became clear that this was the case in her house. A surveyor’s report shows how rainwater penetrated the house leading to the damp, mould and dry rot.

Mrs Khatun’s son, Lukman Ashraf, says he doesn’t feel like there’s any guarantee the companies involved will cover the costs of repairs.

“We’ve been dealing with this for nearly a year whilst the situation has been getting progressively worse and the repair costs are going up.

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“We just want to wake up from this nightmare and get our lives back.”

A mushroom growing in the corner of Mrs Khatun's house, with a Nest device seen in front of it

Mushrooms are growing on the walls inside the house

He gives me a tour of the house. As we move from room to room, he cuts mushrooms off the walls.

He breaks down when he thinks about how hard his father worked at the Vauxhall car factory to be able to buy the house in 1990.

“They were passionate about having their own house. And seeing it go downhill, because someone’s done a really, really, bad job – it’s just really shocking.’’

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More than 3,000 homes in Luton have had external wall insulation fitted and growing numbers of residents are contacting the council for help.

Its deputy chief executive, Mark Fowler, says he is ‘‘very worried’’ and wants to know why there isn’t more regulation.

“I think the government and the people they’re working with have to take more responsibility. Without these things resolved at a national level, I think this could create a form of crisis.’’

The council fears some of the installations are potentially a fire risk because some fitters haven’t notified them whether the materials they have used are non-combustible.

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A growing number of MPs are sounding the alarm. The MP for Bradford East, Imran Hussain, is calling on the government to investigate the scale of the problem.

“The tragedy is it’s not a problem that’s impacting Luton alone. In my own constituency, we’ve had very similar situations. I think there is a duty upon government to look at this.’’

The call is echoed by Citizens Advice, who said trust in the sector was being damaged “by the actions of rogue traders”.

“The government needs to urgently fix regulation of the sector,” the charity said, adding that it was “basically not fit for purpose”.

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For the last five years, insulation installers who want to carry out work under ECO have to be registered with an organisation called Trustmark.

The company that carried out the work on Mrs Khatun’s house, Saviour Energy Solutions, is Trustmark-registered.

Dry rot fungus underneath the floorboards in Tormooja Khatun's house

Dry rot fungus is seen growing under the floorboards in Mrs Khatun’s house

In a statement, TrustMark’s chief executive, Simon Ayers, said: “We are always concerned when we hear about instances of poor-quality workmanship, particularly when it affects people’s lives. When customers have concerns, we urge them to follow our disputes process. Our Scheme Provider NAPIT, which has responsibility for monitoring Saviour Energy, is carrying out a detailed review to ensure they meet the standards required by our scheme.”

Under the disputes process the family is supposed to let Saviour carry out the repairs, but they say they don’t trust the company to do the work.

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Saviour Energy Solutions said: “Despite several offers from us to resolve the issues, the customer has said he is not interested in getting the work done by Saviour, he wants to get it done by a third party. We remain committed to working closely with the customer and any relevant regulatory bodies to ensure that any issue is resolved fairly and efficiently.’’

The Department for Energy Security and Net Zero spokesperson said insulation fitted under government schemes must be installed by a TrustMark registered firm “to the highest standards”.

“Any measures installed must be safe and effective, with issues promptly and properly rectified.”

The business responsible should put right the problem in the first instance under consumer law, and Trustmark installers must act in line with relevant laws, including on fire safety, the spokesperson added.

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Letter: Austerity redux?

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Banker all-nighters create productivity paradox

From Chris Partridge, Stratford-on-Avon, Warwickshire, UK

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Biomass-derived plastics are double-edged sword

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Banker all-nighters create productivity paradox

You report that AP Møller Holding, the Maersk family’s investment group, is putting its weight behind moves to cut fossil fuel plastic pro­duc­tion (Report, October 1).

Plastics derived from renewable biomass, however, are a double-edged sword and may worsen environmental pollution rather than reduce it.

Bio-based plastics can only counter emissions from fossil fuel-based plastic if the electricity used in their production is entirely derived from clean, renewable sources. Otherwise, if they are produced from gas or coal-fired electricity, their emissions are four to seven times higher than that of fossil fuel-based plastics.

Furthermore, bio-based plastics do not address the root cause of the plastic pollution challenge. The current rate of plastic production is too high!

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Calling it bio-based does not mean that the plastic is biodegradable and decomposes. So, even if bio-based plastic recycling were at an optimum level globally, we would still be unable to recycle our way out of plastic pollution.

Innovators can focus more on alternative, sustainable materials with low environmental footprints and shift consumer behaviour to reduce the demand for plastic of whatever composition.

Edna Odhiambo
Climate Adviser, Nairobi, Kenya

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Abu Dhabi to welcome its first Waldorf Astoria hotel

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Abu Dhabi to welcome its first Waldorf Astoria hotel

Hilton and Aldar recently announced the signing of the UAE capital’s first Waldorf Astoria Hotels & Resorts property, which will be taking over and transforming the former The Anantara Eastern Mangroves into the Waldorf Astoria Abu Dhabi

Continue reading Abu Dhabi to welcome its first Waldorf Astoria hotel at Business Traveller.

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FPÖ victory and Austria’s myth of victimhood

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Ben Hall writes that one theory why Austria is now marching to the far right is that the country presents itself “as the first foreign victim of National Socialism”, and therefore “lacks the same culture of remembrance and . . . resistance to the far-right as Germany” (Instant Insight, October 1).

One might go a step further and suggest this notion of victimhood is a national myth, belied by the fact that Austrians wildly welcomed the Anschluss. Hitler came from Linz, and he was thus welcomed as a homeboy returning in glory. Or to put it another way, Hitler was perceived to have solved the hitherto intractable problem of German nationalism via the so-called Groß-Deutsch solution, which Bismarck had rejected.

I recall visiting Kahlenberg mountain (site of the 1683 battle which saved Europe from the Ottomans). There I found a commemorative bust of a mayor of Vienna, post-Anschluss, with a swastika engraved in its base. Why, I wondered, was this bust still on display, on a site for tourists no less? The answer may be that Austrians, far from suffering from a failure of collective memory, may actually remember all too well. The FPÖ’s victory may simply signify chickens coming home to roost.

Emeritus Professor Albion M Urdank
University of California, Los Angeles, US

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Former Google boss’s article was an eye-opener

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“War in the age of AI demands new weaponry”, the opinion piece by Eric Schmidt, former chief executive of Google and founding partner of Innovation Endeavors, was certainly an eye-opener (Opinion, FT Weekend, September 21).

“The defence industry is having a moment,” is his opening sentence. Schmidt is clearly of the opinion that providing weaponry for war is a good thing. It definitely is profitable. He talks of “weapon systems that are affordable, attritable and abundant” and says that “many more opportunities are coming for start-ups and defence unicorns.”

Affordable for whom? And at what cost to human life in numerous parts of the world? I was reminded of the Bob Dylan song “Masters of War” from 1963:

You hide in your mansion

While the young people’s blood

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Flows out of their bodies

And is buried in the mud

Ciarán Folan
An Spidéal, County Galway, Ireland

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US dockworkers suspend strike that threatened to cripple ports

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A strike that closed US east and Gulf coast ports will be suspended after the dockworkers’ union and the group representing ocean carriers reached an agreement on Thursday, averting for now a costly blow to the economy ahead of the presidential election.

The agreement extends the International Longshoremen’s Association’s employment contract, which had expired, until January 15. It will allow them to return to work for the first time in three days, the union and the shipping lines’ group said in a joint statement.

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Negotiations, which had been at an “impasse” over wages and automation for months, would now continue, the statement said.

The work stoppage, which started on Tuesday, had threatened to upend the US economy by snarling global supply chains and halting imports of fresh foods, pharmaceuticals and other consumer goods. JPMorgan analysts estimated that it could cost the US economy as much as $4.5bn a day.

The three dozen affected ports span from Maine to Texas and together handle one-quarter of the country’s annual international trade, worth $3tn, per a Conference Board analysis.

US President Joe Biden congratulated the union and the United States Maritime Alliance (USMX), which represents the carriers, on the deal, saying in a statement that it “represents critical progress towards a strong contract”.

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Frustration over the economic fallout of the strike, compounded by fears over how product shortages could delay relief efforts for states devastated by Hurricane Helene, had opened up a new line of attack on Biden and vice-president Kamala Harris, the Democratic candidate, ahead of the November 5 election.

Donald Trump, the former president and Republican nominee, claimed earlier this week the work stoppage “would never have happened” had he been in the White House.

Business leaders had also criticised Biden’s approach to the strike, repeatedly asking him to invoke a federal law that would temporarily force the longshoremen to resume loading and unloading container ships. Biden said he wanted the groups to come to an agreement on their own.

A coalition of 272 trade groups representing retailers, farmers, restaurants, meat processors, truckers and other industries had called the work stoppage a “dire situation” on Wednesday, with “massive negative ramifications for our industries and the economy”.

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It threatened the import of consumer items from bananas to coffee to clothing. Some Americans even began panic buying and hoarding toilet paper, prompting a trade group that represents paper manufacturers to issue a statement saying it did not expect the strike to have an impact on supply. An estimated 85 per cent of such products are manufactured in the US, the American Forest and Paper Association says.

ILA leaders told picketing workers the deal that included a 62 per cent raise over the six-year term of the contract. ILA members earned between $20-$39 an hour under the old contract — with overtime pay that pushed a third of New York-based workers’ annual earnings above $200,000 during fiscal year 2019-2020.

They are also fighting the adoption of port robotics that they say could eliminate jobs. Ports in the Netherlands and Australia are already primarily operated by remote-controlled cranes, employing few human workers.

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