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Will it contribute to employee burnout?

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Anurag Garg Anurag Garg sitting at his computer wearing a white shirt.Anurag Garg

There are too many AI tools says Anurag Garg

When ChatGPT burst onto the scene in late 2022, PR agency founder Anurag Garg was eager for his team of 11 to quickly incorporate the technology in their workflow, so the business could keep up with its competitors.

Mr Garg encouraged his employees to use the AI language tool for the agency’s long list of daily tasks, from coming up with story ideas for clients, pitches to offer the media, and transcribing meeting and interview notes.

But rather than increase the team’s productivity, it created stress and tension.

Staff reported that tasks were in fact taking longer as they had to create a brief and prompts for ChatGPT, while also having to double check its output for inaccuracies, of which there were many.

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And every time the platform was updated, they had to learn its new features, which also took extra time.

“There were too many distractions. The team complained that their tasks were taking twice the amount of time because we were now expecting them to use AI tools,” says Mr Garg, who runs Everest PR and divides his time between the US and India.

The entire aim of introducing AI to the company was to simplify people’s workflows, but it was actually giving everyone more work to do, and making them feel stressed and burnt out.”

As a business leader, Mr Garg also began to feel overwhelmed by the growing number of AI tools being launched, and feeling he had to keep pace with every new addition. Not only was he using ChatGPT like his team, but Zapier to track team tasks, and Perplexity to supplement client research.

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“There’s an overflow of AI tools in the market, and no single tool solves multiple problems. As a result, I constantly needed to keep tabs on multiple AI tools to execute tasks, which became more of a mess. It was hard to track which tool was supposed to do what, and I started getting utterly frustrated,” says Mr Garg.

“The market is flooded with AI tools, so if I invest in a specific app today, there’s a better one available next week. There’s a constant learning curve to stay relevant, which I was finding hard to manage, leading to burnout.”

Mr Garg backtracked on the mandate that the team should use AI in all their work, and now they use it primarily for research purposes – and everyone is much happier.

“It was a learning phase for us. The work is more manageable now as we are not using too many AI tools. We’ve gone back to everything being done directly by the team, and they feel more connected and more involved in their work. It’s much better,” says Mr Garg.

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Getty Images Office worker sitting at her computer looking stressed.Getty Images

Some office workers say that AI is adding to work and decreasing productivity

The stress Mr Garg and his team experienced using AI tools at work is reflected in recent research.

In freelancer platform Upwork’s survey of 2,500 knowledge workers in the US, UK, Australia and Canada, 96% of top executives say they expect the use of AI tools to increase their company’s overall productivity levels – with 81% acknowledging they’ve increased demands on workers over the past year.

Yet 77% of employees in the survey say AI tools have actually decreased their productivity and added to their workload. And 47% of employees using AI in the survey say they have no idea how to achieve the productivity gains their employers expect.

As a result, 61% of people believe that using AI at work will increase their chances of experiencing burnout – rising to 87% of people under 25, as revealed in a separate survey of 1,150 Americans, by CV writing company Resume Now.

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Resume Now’s survey also highlights how 43% of people feel AI will negatively impact work-life balance.

Whether the tech is based on AI or not, surveys suggest many workers are already feeling overwhelmed.

A further study by work management platform Asana highlights the effect of introducing more work-based apps.

In its survey of 9,615 knowledge workers across Australia, France, Germany, Japan, the UK and the US, it found that, of those that use six to 15 different apps in the workplace, 15% say they miss messages and notifications because of the number of tools.

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For those that use 16 or more, 23% say they are less efficient, and their attention span is reduced because of constantly having to switch apps.

As Cassie Holmes, management professor at the University of California in Los Angeles, commented in the study: “Using multiple apps requires additional time to learn them and switch between them, and this lost time is painful because we are so sensitive to wasted time.”

Gemma Shoots People Leah Steele smiles, sitting in cafe wearing a t shirtGemma Shoots People

Leah Steele says workers are expected to do more with less

Lawyer turned coach Leah Steele now specialises in helping legal professionals overcome burnout, with many coming to her feeling burdened by their companies’ increased workload demands after introducing AI-based productivity tools. It’s an experience she’s familiar with, after the introduction of a new technology platform in a previous role saw her client caseload rise from 50 to 250.

“The biggest thing I’m seeing is this continuous competing demand to do more with less – but companies are not really considering whether the systems and the tech that they’re introducing are giving an outcome that isn’t helpful,” says Bristol- based Ms Steele.

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“Everything’s moving so quickly. It’s a constant battle to keep on top of things to develop expertise in such a cutting edge area.”

The burnout lawyers are now experiencing, Ms Steele adds, is not only about the growing volume of work tech and AI tools are facilitating, but the knock on effects.

“When we’re looking at burnout, it’s not just about the volume of the work we’re doing, but how we feel about the work and what we’re getting from it,” says Ms Steele.

“You could feel stressed about having ended up in an environment of high volume and low control, when what you originally wanted to do was interact personally with clients and make a difference to them.”

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Ms Steele adds: “You could also feel stressed about the risk of losing your job, and the fear of being replaced because you’re no longer enjoying the work as it’s become so tech driven.”

The Law Society of England and Wales acknowledges that lawyers need better support from law firm leaders to make the most of new technology like AI.

“While AI and new technologies can make legal work more efficient by automating routine tasks, they can also create more work for lawyers, not less,” says president Richard Atkinson.

“Learning to use these tools takes time and lawyers often need to undertake training and adapt their work processes. Many technologies were not originally designed for the legal sector, which can make the transition more challenging.”

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Flown Alicia Navarro is the founder and CEO of FlownFlown

AI can be a big help for smaller firms says Alicia Navarro

Alicia Navarro is the founder and chief executive of Flown, an online platform and community which helps people focus on “deep work” – tasks that require sustained concentration. She agrees that there is an “avalanche” of AI tools, but says they need to be used correctly.

“There’s such a huge amount of filtering and learning that has to take place before these tools can even start to become productive elements in our lives”.

But she argues that for small firms, with limited resources, AI can be a big help.

“It’s an incredibly empowering thing for start-ups to be able to do a lot more, or companies to be able to pay more dividends or pay their team more.”

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Strong US economy and ‘Trump trade’ drive dollar rally

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The US dollar has rallied to its strongest level since August, boosted by a recent string of strong economic data and investor bets that Donald Trump’s chance of winning next month’s presidential election is on the rise.

The currency has climbed nearly 4 per cent since late September against a basket of rivals, helped by blockbuster US jobs figures earlier this month that prompted investors to scale back their expectations for Federal Reserve rate cuts.

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But traders and analysts say shorter odds on a second Trump administration have added fuel to the rally, given that the former president’s plans to slap tariffs on imports are expected to push up inflation and interest rates should he win on November 5.

“The markets are moving to price in a greater probability of Trump victory,” said Lee Hardman, senior currency analyst at MUFG.

Betting markets and swing-state polls showing momentum for the former president have prompted investors to consider the market impact of policies to raise tariffs, restrict immigration and lower taxes.

Trump has indicated his desire to weaken the dollar, but investors have long thought his economic policies will do the opposite, particularly if the Republicans manage a “red sweep” of the White House and both houses of Congress.

Citi said its hedge fund clients, encouraged by the shift in US election odds, had this month been on their longest daily buying streak of the dollar in two years. Barclays said there was an observable “election premium” in the dollar, adding that the shift in Fed expectations on its own was not sufficient to explain the currency’s recent gains. 

Thierry Wizman, global foreign exchange and interest rate strategist at Macquarie, said there were “two pillars” to the dollar’s recent strength. The first was what he called the “re-emergence of American exceptionalism” in strong economic data, and the second was signs of a so-called “Trump trade”.

Trump’s economic policies “tend to be associated with more inflation and as a result they tend to be associated with a less aggressive rate-easing cycle from the Fed over the next few years”, said Wizman.

Expectations of slower interest rate cuts by the Fed have also fuelled a sell-off in longer-term US Treasuries in recent weeks, with the yield on the 10-year government bond reaching 4.22 per cent on Tuesday, its highest since July.

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Swaps markets expect one or two further Fed cuts this year, implying a significant chance that the central bank holds rates at one of its two remaining meetings. Last month, investors had been expecting at least a quarter-point cut at each meeting.

The shift, just a month after the Fed launched began lowering borrowing costs from a 23-year high, has sent traders scrambling to adjust their positions. Volatility in the Treasuries market, measured by the Ice BofA Move index, has reached its highest level since the end of last year. 

However, with the US election result still seen as very close, other analysts said most investors would be reluctant to make wagers on the outcome at this point.

Tim Baker, Deutsche Bank’s head of FX research for the Americas, said he did think a Trump victory would “help the dollar, but we think that lies ahead”. 

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The election is “basically a binary event with huge tail risks on either side”, said Mark McCormick, global head of FX and EM strategy at TD Securities.

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Exact animal to spot on new 50p coin needed to complete rare collection worth up to £160

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Iconic Christmas character to spot on rare 50p that makes it worth 21 times face value

SPOTTING a specific animal on a 50p could help you complete a rare collection that could be worth up to £160.

The Royal Mint has launched a new steppe mammoth coin as part of its latest Tale of the Earth Collection, which features rare and extinct animals.

The Royal Mint has launched a new collection featuring the Steppe Mammoth

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The Royal Mint has launched a new collection featuring the Steppe MammothCredit: changechecker

In the past, the designs have included dinosaurs but the latest range is centred around the Ice Age, which took place over 11,000 years ago.

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Experts at Change Checker said: “The Tales of the Earth series as a whole is dedicated to celebrating ancient life on our planet, offering collectors a glimpse into a world that existed thousands of years ago, and the Ice Age Giants 50ps take us all the way back to the Ice Age.”

The 50p coin was designed by paleo-artist Robert Nicholls in collaboration with the Natural History Museum.

The reverse of the coin features a design of the famous animal, which was wiped out centuries ago due to hunting and rising temperatures.

It is currently available to buy from the Royal Mint website, with prices starting at £12.

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These coins are uncirculated, meaning they are for collectors and you would not receive one as change in a shop.

The UK manufacturer has plans to release two more coins for the collection, which feature a 50p woolly rhino and also a giant dear.

These are not available to buy yet but you can pre-order them on the Change Checker website.

In the past, similar collections like this have been highly sought after by collectors.

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The Royal Mint 2021 dinosaur collection, featuring all three coins, was sold for £160 on eBay earlier this month.

How to spot a 50p worth £50 and mule 20p that sells for £30

But it is worth remembering that coins are only worth what buyers are willing to pay for them.

For example, an identical set was sold for £25 on October 21.

The single steppe mammoth coin sold for £9.99 on eBay this week.

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As the new Ice Age collection has not yet been fully launched, so it’s not quite clear just how much it will be worth.

But it’s not just animal collections that spark interest from collectors.

Coins featuring characters from children’s books or television can also be a hit.

For example, the Royal Mint’s 2018 edition of The Snowman coin, which features the iconic image of him flying in the sky, sold for £10.50 this Ocotber.

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The 2019 edition, depicting the lovable cartoon as he comes to life, sold for £10.99 this month also.

You may have seen recently The Royal Mint released a 50p coin featuring the Gruffalo to celebrate the 20th anniversary of its books.

The Sun recently rounded up a full list of quirky rare coins that could be worth £356, which you can check out here.

How to spot rare coins and banknotes

Rare coins and notes hiding down the back of your sofa could sell for hundreds of pounds.

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If you are lucky enough to find a rare £10 note you might be able to sell it for multiple times its face value.

You can spot rare notes by keeping an eye out for the serial numbers.

These numbers can be found on the side with the Monarch’s face, just under the value £10 in the corner of the note.

Also if you have a serial number on your note that is quite quirky you could cash in thousands.

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For example, one seller bagged £3,600 after spotting a specific serial number relating to the year Jane Austen was born on one of their notes.

You can check if your notes are worth anything on eBay, just tick “completed and sold items” and filter by the highest value.

It will give you an idea of what people are willing to pay for some notes.

But do bear in mind that yours is only worth what someone else is willing to pay for it.

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This is also the case for coins, you can determine how rare your coin is by looking a the latest scarcity index.

The next step is to take a look at what has been recently sold on eBay.

Experts from Change Checker recommend looking at “sold listings” to be sure that the coin has sold for the specified amount rather than just been listed.

What are the most rare and valuable coins?

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HDFC Bank to list its arm HDB Financial Services, in what will be the largest IPO in the NBFC space- The Week

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HDFC Bank to list its arm HDB Financial Services, in what will be the largest IPO in the NBFC space- The Week

HDFC Bank, the country’s largest private sector lender, is getting ready to list its non-banking finance company (NBFC) HDB Financial Services (HDBFS). At Rs 12,500 crore, this will be the largest initial public offering (IPO) in the NBFC space so far, and it will be the first public issue for the HDFC Group in about six years.

The public issue includes up to Rs 10,000 crore worth of stake that HDFC Bank intends to sell in HDBFS and the NBFC will also raise Rs 2,500 crore through a fresh issue of shares. HDFC Bank received approval from its board of directors for the IPO on Saturday.

“The IPO will be for such number of equity shares of face value of Rs 10 each of HDBFS aggregating up to Rs 12,500 crore comprising of a fresh issue of such number of equity shares of face value of Rs 10 each of HDBFS aggregating up to Rs 2,500 crore and an OFS (offer for sale) of such number of equity shares of face value of Rs 10 each of HDBFS aggregating up to Rs 10,000 crore,” the lender said in a stock exchange filing.

The price and other details of the proposed IPO are to be determined in due course.

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ALSO READ: Growing youth population, high employment to drive GCC retail market: Lulu Retail

HDFC Bank currently holds 94.5 per cent stake in HDBFS and the NBFC will continue to be its subsidiary even post the IPO. Reserve Bank of India had come out with norms in 2022, which mandated NBFCs in the upper layer to list on stock exchanges. The listing of HDBFS follows those norms.

HDBFS is a non-deposit taking NBFC and offers a range of secured and unsecured loans to its customers. It has over 1,747 branches across 27 states and four union territories.

Separately, its BPO services division delivers back office services such as forms processing, document verification, finance and accounting services. It also delivers front office services like contact center management, outbound marketing and collection services.

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For the quarter ended September 30, HDBFS reported a profit after tax of Rs 590 crore on revenue of Rs 2,410 crore. The total loan book of the NBFC was at Rs 98,600 crore as of September 30, 2024.

Currently, apart from HDFC Bank, HDFC Life Insurance and HDFC Asset Management are listed on the stock exchanges. HDFC Bank shares were trading 3.3 per cent higher on Monday at Rs 1,737 on the BSE, even as the broader BSE Sensex was down over 170 points or 0.2 per cent. HDFC Life Insurance was up 0.7 per cent at Rs 747.70 and HDFC Asset Management was down 0.5 per cent at Rs 4,687.85.

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M&S shoppers rush to buy £15 Christmas chocolate box with ‘magical’ surprise feature

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M&S shoppers rush to buy £15 Christmas chocolate box with ‘magical’ surprise feature

M&S shoppers are obsessed with a £15 box of chocolates which comes with a unique festive surprise.

The fancy supermarket has brought out a gift box with a magical miniature forest inside – and when you shake it, it snows.

M&S The Magical Snowing Forest is £15 in M&S food halls

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M&S The Magical Snowing Forest is £15 in M&S food hallsCredit: M&S

The 200g Magical Snowing Forest which has a charming snow-globe effect has sent M&S fans wild on social media.

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One user took to the Christmas Money Saver Facebook group to share a photo of their find with the group.

“The world’s first snowing chocolate box” contains milk and blonde truffles in a secret drawer compartment.

The post was met with over 2,000 likes and 337 comments.

One said: “Omg I so want one of these”.

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Another wrote: “Just bought it, it’s really beautiful and would be a fabulous gift to get.”

While a third added: “I got one for my husband and one for a friend, I love it, I know my granddaughter would love it too.”

You can buy the snow box in-store in M&S from the food hall.

To find your nearest M&S store, you can go to its website and use the store finder tool.

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INSIDE FORTNUM’S XMAS COLLECTION

But make sure you’re quick as items like these tend to sell out fast.

Or if you’d rather have it delivered to your house, you can order it online through Ocado.

Bear in mind this will be a little pricier as delivery costs extra.

You should also have a shop around before you buy the box to see if there are any similar products for cheaper elsewhere.

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The M&S Magical Forest was the only snow-globe chocolate box we would find, but the shop does also sell a Santa chocolate sleigh for just £5.

You can also buy a 140g box of festive chocolate shortbread stars for £2.10 in Tesco.

Or Cadbury‘s 110g snow-ball themed chocolate bar is available to buy in most supermarkets.

In Sainsbury’s, for example, it is £1.65 for a bar of snowball chocolate, or £4.50 for a 270g bag of snow balls.

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Aldi is also selling a 125g box of Dairyfine mini chocolate snowmen for £3.29.

Supermarkets are always changing their prices, so it’s best to check how much your product is online before visiting the store.

Websites like Trolley are useful for comparing prices between major supermarkets and making sure you bag the best deal.

And when you’re in store, it always helps to keep an eye out for yellow stickers, as you never know what might unexpectedly be reduced.

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What else is M&S selling this Christmas?

M&S festive food is always the centre of excitement at Christmas time, with shoppers splashing that little bit extra to mark the occasion.

The Sun tried all 450 new items in the M&S huge Christmas range, including a turkey feast lasagne and hot honey brie.

We rated the Xmas dinner dip the top of our list this year – it features bacon bits, turkey, cranberry and even stuffing and is delicious to eat with bread or crisps.

Booze lovers will also be pleased to see the original snow globe gin liqueur back on shelves this year after it was slashed from last year’s range.

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In previous years M&S have had to install an alcohol buying limit because of the massive demand.

Shoppers can also buy 75cl bottles of cocktail drinks on sale at the moment for just £5.50, which come in flavours Christmas Cosmo, Christmas Colada and Christmas on the Beach.

The new white mulled wine is also £6 and offers another twist on a winter favourite, with pear, vanilla and mulled spice flavours.

How to save money on Christmas shopping

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Consumer reporter Sam Walker reveals how you can save money on your Christmas shopping.

Limit the amount of presents – buying presents for all your family and friends can cost a bomb.

Instead, why not organise a Secret Santa between your inner circles so you’re not having to buy multiple presents.

Plan ahead – if you’ve got the stamina and budget, it’s worth buying your Christmas presents for the following year in the January sales.

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Make sure you shop around for the best deals by using price comparison sites so you’re not forking out more than you should though.

Buy in Boxing Day sales – some retailers start their main Christmas sales early so you can actually snap up a bargain before December 25.

Delivery may cost you a bit more, but it can be worth it if the savings are decent.

Shop via outlet stores – you can save loads of money shopping via outlet stores like Amazon Warehouse or Office Offcuts.

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They work by selling returned or slightly damaged products at a discounted rate, but usually any wear and tear is minor.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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McDonald’s hamburgers linked to deadly E. coli outbreak in the US

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McDonald's hamburgers linked to deadly E. coli outbreak in the US

A McDonald’s sandwich has been making people sick in the US, according to the Centers for Disease Control and Prevention (CDC).

E. coli, a type of bacteria that can cause serious stomach problems, has been found in McDonald’s Quarter Pounder sandwiches, the CDC announced on Tuesday.

So far, the CDC has recorded 49 cases of illness across 10 states. Ten cases resulted in patients being admitted to hospital and one person has died.

Most of the cases were recorded in western and Midwest states, according to the CDC.

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The fast-food restaurant is working with investigators to determine which ingredients caused the outbreak, according to a statement from the CDC.

“McDonald’s has pulled ingredients for these burgers, and they won’t be available for sale in some states,” the agency said.

“It is not yet known which specific food ingredient is contaminated,” the CDC added, noting that McDonald’s has already “stopped using fresh slivered onions and quarter-pound beef patties in several states”.

The CDC said that the slivered onions are believed to be the likely source of contamination, and investigators with the Food and Drug Administration (FDA) are working to determine if the onions were sold to any other business.

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No recalls have been issued yet by the CDC or by other health and food regulators.

The first case was recorded on 27 September, investigators say. Victims have ranged in age from 13 to 88.

Of the 10 people taken to hospital, one person developed hemolytic uremic syndrome, a serious condition that can cause kidney failure.

Another person, who the CDC described as “an older adult in Colorado” died after eating at McDonald’s.

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Cases have been reported in Colorado, Iowa, Kansas, Missouri, Montana, Nebraska, Oregon, Utah, Wisconsin and Wyoming.

McDonald’s shares fell by about 9% on the New York Stock Exchange after the news broke on Tuesday.

In a statement, McDonald’s said that a preliminary investigation found “that a subset of illnesses may be linked to slivered onions used in the Quarter Pounder and sourced by a single supplier that serves three distribution centers”.

The Chicago-based company added that it has instructed all local restaurants “to remove this product from their supply” and have paused shipments of slivered onions to the region.

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The sandwich is also being temporarily removed from the menu in several states, the company said, adding: “We take food safety extremely seriously and it’s the right thing to do.”

Other beef products remain on the menu, McDonald’s USA President Joe Erlinger said in a video message.

“At McDonald’s, you can count on us to do the right thing,” he said.

E. coli are a diverse group of bacteria that normally live in the intestines of humans and animals.

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Although many are harmless, some produce toxins that can make you sick.

Symptoms include severe and sometimes bloody diarrhoea, stomach cramps, vomiting and fever.

It usually takes a few days after being infected for symptoms to show.

This is not the first E. coli outbreak to affect McDonald’s in recent years.

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In 2022, six children in Alabama were sickened with E. coli after eating chicken McNuggets.

Four children were admitted to hospital. Health inspectors later visited the affected restaurant and found several violations, including improper hand-washing and a lack of gloves.

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Major bank giving away £180 in free cash in time for Christmas – are you eligible?

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Major bank giving away £180 in free cash in time for Christmas - are you eligible?

A MAJOR bank is giving away £180 in free cash – just in time for the expensive Christmas period.

The generous reward is available to any new or existing customer who switches their main current account to the bank’s reward account.

NatWest's new bank account switch deal could see customers bag £180 in cash

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NatWest’s new bank account switch deal could see customers bag £180 in cashCredit: Alamy

The offer from NatWest lasts for a limited time only – so those eyeing up the extra cash for Christmas should act fast.

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To be eligible, customers must pay £1250 into their new Reward Account – through either single or multiple payments.

This must remain in the account for 24 hours.

Customers must also have the latest version of the NatWest mobile banking app.

If these conditions are met, £180 will be paid into the account within seven days.

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And it’s not the only reward available for switching to the NatWest Reward Account.

Customers can also receive a further £60 in rewards a year by signing up – as well as money off at a range of retailers.

However, the account does charge a £2 monthly fee.

Other banks are also offering cash incentives for switching bank accounts in the runup to Christmas.

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Lloyds is offering £200 to customers who switch to the Club Lloyds account before December 10.

Natwest boss blasted over ‘not difficult’ to buy claim lives in £2m home

Those who open a 1st Account with First Direct can enjoy a payment of £175.

Nationwide has launched a new offer of £175 to switch to its FlexDirect, FlexPlus or FlexAccount current accounts.

And Co-op Bank has announced that customers could receive £75 for switching to the bank – plus three monthly installments of £75.

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Aside from the Reward Account, NatWest also has some other tempting offers for customers.

These include a 6% interest rate with the Digital Regular Saver account, prepaid “Rooster” debit cards for kids, and 1% back in rewards on the Travel Reward Credit Card.

These rewards can be exchanged for Amazon vouchers as well as cash.

To change your bank account, you should go through the Current Account Switch Service (CASS).

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This automatically moves all your direct debits to your new account.

How do I switch bank accounts?

SWITCHING bank accounts is a simple process and can usually be done through the Current Account Switch Service (CASS).

Dozens of high street banks and building societies are signed up – there’s a full list on CASS’ website.

Under the switching service, swapping banks should take seven working days.

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You don’t have to remember to move direct debits across when moving, as this is done for you.

All you have to do is apply for the new account you want, and the new bank will tell your existing one you’re moving.

There are a few things you can do before switching though, including choosing your switch date and transferring any old bank statements to your new account.

You should get in touch with your existing bank for any old statements.

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When switching current accounts, consider what other perks might come with joining a specific bank or building society.

Some banks offer 0% overdrafts up to a certain limit, and others might offer better rates on savings accounts.

And some banks offer free travel or mobile phone insurance with their current accounts – but these accounts might come with a monthly fee.

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