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More than 20 children feared dead in Thailand bus crash

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More than 20 children feared dead in Thailand bus crash

A bus carrying dozens of primary school children has crashed and caught fire just outside the Thai capital of Bangkok.

Sixteen children and three teachers are reported to have escaped, but 22 pupils and three teachers are still unaccounted for, according to the country’s transport minister.

Thailand’s prime minister said the accident resulted in “deaths and injuries” – but the exact number of fatalities has not yet been confirmed.

Photographs show the bus completely destroyed by the fire. Investigators are said to have been unable to enter the vehicle because of the heat, according to local media.

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Eight of the 19 people who managed to escape were sent to hospital for treatment, a health ministry official said.

The bus was one of three that were carrying children and teachers returning from a school field trip in the northern province of Uthai Thani.

Transport Minister Suriyahe Juangroongruangkit said the bus was powered by “extremely risky” compressed natural gas.

“This is a very tragic incident,” Mr Suriyahe told reporters at the scene.

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“The ministry must find a measure… if possible, for passenger vehicles like this to be banned from using this type of fuel because it’s extremely risky.”

Thailand’s prime minister, meanwhile, has ordered ministers to visit the scene.

“As a mother, I would like to express my deepest regrets to the families of those killed,” Paetongtarn Shinawatra said.

“The government will be responsible for all the medical costs and the compensation for those killed,” she added.

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Piyalak Thinkaew, who is leading the search, said the bodies of those killed were so badly burned, it was hard to identify them.

“Some of the bodies we found were very, very small,” he told reporters at the scene, adding that the fire started at the front of the bus.

“The kids’ instinct was to escape to the back so the bodies were there,” he said.

The bus was travelling on a highway into Bangkok when a tyre burst, sending it crashing into a barrier, a rescue worker said in footage broadcast on local television.

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Video footage from the scene showed flames engulfing the bus as it burned under an overpass, huge clouds of dense black smoke billowing into the sky.

The driver has fled the site of the crash but authorities are confident he will be tracked down, according to Thailand’s Interior Minister Anutin Charnvirakul, who spoke to reporters at the scene.

The ages of the children on board remain unclear, but the school has pupils between three and 15 years old.

Thailand has one of the worst road safety records in the world, with unsafe vehicles and poor driving contributing to roughly 20,000 fatalities a year.

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Money

Preparing for the ‘great adviser retirement’

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Financial services is set for a seismic shift, as the ‘great adviser retirement’ gets closer.

Recent research from the Financial Conduct Authority revealed the number of younger advisers has fallen in the past 18 months, while the number of advisers aged over 60 has grown nearly 30%.

To ensure a smooth transition for clients, advice firms must think carefully about succession planning.

Without the right structure in place to give clients the needed reassurance, they risk losing credibility – or, worse, business.

The drivers

There are several catalysts driving advisers into early retirement, including increased regulation, emerging technologies and market volatility.

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The regulatory landscape’s rapid evolution is perhaps the most pressing.

Over a year on from Consumer Duty coming into effect, there is growing recognition the regulation will require a real ongoing effort – a burden that has prompted some advisers to rethink their futures in the industry.

The number of younger advisers has fallen in the past 18 months, while the number of advisers aged over 60 has grown nearly 30%

The ever-growing demand for hyper-personalisation across the wealth management experience is also fueling this trend, particularly as we continue to see wealth transfer between generations.

Coupled with market volatility, inflationary pressures, high interest rates and geopolitical tensions, advisers are faced with challenges in how they interact with and support clients – all while delivering outcomes that meet their financial goals.

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Investment flexibility will be a cornerstone for meeting the diverse needs of all generations, and technology will be key to delivering that. As advisers evaluate their value propositions for the future, considerations for scaling their businesses should be at the forefront.

The solutions

As firms plan to get ahead of the great retirement, there are two key factors to consider: talent and business strategies.

First, attracting new talent should be an industry-wide focus. Many advice firms are leveraging new technologies to attract new recruits and establish training and development schemes to ensure they’re equipped with the skills and knowledge to pursue a career in advice.

Firms looking to solve the needs of the future generation of investors and advisers must act now

Secondly, as balancing client needs with business needs has become increasingly difficult, advisers must look to solutions that can help them drive their strategic growth agendas.

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Building a digital-led solution will not only remove the need for manual administration but enable the modern adviser to engage with clients in a personalised and dynamic way.

Elsewhere, while the adviser-as-a-platform solution has been much discussed, the adviser-as-DFM is increasingly being considered. Obtaining permissions and launching a discretionary investment management business can enable better client and adviser experiences – and better client and business outcomes.

Owning a DFM can help improve alignment across clients’ needs and investment advice by giving advisers more control over their advice implementation, while also providing increased flexibility around charging structures.

Without the right structure in place to give clients the needed reassurance, they risk losing credibility – or, worse, business

Consent to make tactical changes to client portfolios may not be required, improving efficiency. In addition to potentially boosting enterprise value and the potential sale prices of advisers’ businesses, launching a DFM can create new revenue streams that provide capital to invest in developing the next generation of advisers.

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Firms looking to solve the needs of the future generation of investors and advisers must act now.

Having the right technology, products and propositions in place will allow them to foster deeper relationships with clients, reduce administrative burden and focus on what really matters most: providing quality advice.

Ben Cooper is head of asset management partnerships, IFA and wealth, at SEI

 

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Where’s hot in November? The best holiday deals from £200pp

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November is an excellent month for both long-haul and short-haul trips

AUTUMN is well and truly under way come November in the UK.

As the temperature drops and the long nights set in, you can be forgiven for not wanting to spend the whole month on British soil.

November is an excellent month for both long-haul and short-haul trips

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November is an excellent month for both long-haul and short-haul tripsCredit: Getty

Luckily, there are a number of options available to those of us who want to catch some late sunshine without splashing too much cash.

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November is a great time for long-haul travel as it falls within the shoulder seasons of some tropical countries, but there are some fantastic options much closer to home, too.

Here are the best deals that we’ve found in warm destinations so that you can get your fix of vitamin D.

Thailand

Visitors to Thailand can marvel at its historic temples

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Visitors to Thailand can marvel at its historic templesCredit: Getty
  • Average daily maximum temperature: 31C

Thailand is, unsurprisingly, a popular holiday destination for many Brits.

From some of Asia‘s most beautiful beaches to vibrant wildlife and incredible cuisine, Thailand has so much to offer its visitors.

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The best season during which to visit the country begins in November, making the autumn month perfect for a Thai getaway.

With a range of accommodation types on offer whether you prefer the bustle of Bankok or the sands of Phuket, a holiday in Thailand promises to be one to remember.

  • 7 nights B&B at Rawai Palm Beach Resort, Phuket from £850pp
  • 7 nights at all-inclusive at Khaolak Laguna Resort, Khao lak from £1,099pp

Barbados

Barbados has its shoulder season in November

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Barbados has its shoulder season in NovemberCredit: Getty
  • Average daily maximum temperature: 30C

If you’re someone who dreams of crystal clear waters and stretches of white-sand beaches, Barbados is probably the place for you.

November is a great time to visit because the hurricane season has ended in October and the dry season, which comes around in December, has not yet kicked off, keeping prices low.

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While you might see a tropical shower or two, the weather will be mostly hot and sunny while also being less humid than usual, making November an ideal time to explore this amazing island nation.

  • 7 nights room only at Butterfly Beach, South Coast from £749pp
  • 7 nights all-inclusive at Barbados Beach Club, Maxwell from £1,279pp

Mexico

Mexico's Pacific and Caribbean coasts are great places to surf

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Mexico’s Pacific and Caribbean coasts are great places to surfCredit: Alamy
  • Average daily maximum temperature: 29C

Mexico is a vast country with no shortage of holiday hotspots along its shores.

Both its Pacific and Caribbean coastlines are home to stunning scenery and a lively surf scene — which is in full swing in November.

Its spectacular beaches alone are appealing, but add to them the country’s rich history and delicious food and you’ve got a holiday destination that’s irresistible to families, couples and solo travellers alike.

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  • 7 nights all-inclusive at Bahia Principe Grand Coba, Riviera Maya from £699pp
  • 7 nights all-inclusive at Imperial las Perlas, Cancun from £739pp

Dominican Republic

The Dominican Republic is the most visited Caribbean country

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The Dominican Republic is the most visited Caribbean countryCredit: Getty
  • Average daily maximum temperature: 31C

Covering half of the island of Hispaniola, the tropical paradise of the Dominican Republic is the most visited country in the Caribbean.

Its pulsing nightlife is balanced with a wealth of family-friendly recreation options, and its incredible rainforests have made it a popular hub for ecotourism.

Explore the capital Santo Domingo or kick back in Punta Cana for a luxurious autumn vacation.

Cape Verde

Cape Verde has been compared to the Caribbean

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Cape Verde has been compared to the CaribbeanCredit: Alamy
  • Average daily maximum temperature: 29C

Cape Verde is a collection of islands off the West coast of Africa that enjoys long hours of sunshine and balmy weather in November.

Dubbed ‘Africa’s affordable answer to the Caribbean‘, Cape Verde is just a six hour flight away from the UK and a convenient option for British sunseekers.

The islands of Sal and Boa Vista are the most popular spots for tourists, while Santo Antão offers more of a “hidden gem” experience.

November also marks the start of Cape Verde’s dry season, so it’s a wonderful time to make the journey.

  • 7 nights all-inclusive at Riu Funana, Sal from £730pp
  • 7 nights all-inclusive at Occidental Boa Vista Beach, Sal from £945pp

Morocco

Morocco has bustling cities and beautiful landscapes

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Morocco has bustling cities and beautiful landscapesCredit: Getty
  • Average daily maximum temperature: 25C

Anyone heading to Morocco is spoilt for choice when it comes to stunning holiday havens.

The North African country is home to the famous souks of Marrakech, the World Heritage site that is Fez and a number of hidden gem beach towns.

Temperatures still reach 19C on average in November, which is perfect for all activities from hiking and to camel riding.

  • 7 nights all-inclusive at TUI BLUE Riu Tikida Garden, Marrakesh from £480pp
  • 7 nights all-inclusive at El Pueblo Tamlelt, Agadir from £285pp

Canary Islands

There are eight main Canary Islands

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There are eight main Canary IslandsCredit: Getty
  • Average daily maximum temperature: 24C

With an average flight time of just four hours from the UK, it’s not hard to understand why the Canary Islands are a firm favourite for a vacay.

These volcanic islands come without the hassle of long-haul flights but with sunny skies and warm sea temperatures.

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Travellers have different islands to choose from, each with its own appeal; pick Tenerife for family fun, Fuerteventura for white-sand beaches and Lanzarote for outdoorsy pastimes.

The Canaries can experience varying weather in November, and while the Eastern islands are the windiest, Tenerife and Gran Canaria get a breeze that can be refreshing in the heat.

  • 7 nights all-inclusive at Alua Atlantico Golf Resort, Tenerife from £670pp
  • 7 nights all-inclusive at Hotel Palia Don Pedro, Tenerife from £355pp

Cape Town

Bouders Beach is famous for its African penguins

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Bouders Beach is famous for its African penguinsCredit: Getty
  • Average daily maximum temperature: 24C

For some holidaymakers, South Africa‘s main draws are the breathtaking beaches and ocean views; for others, they’re the excellent hiking and safari opportunities.

Luckily, in Cape Town, you can enjoy both an excursion up Table Mountain and a day on its shores with adorable penguins for company.

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Cape Town’s golden sands — on Boulders Beach or Camps Bay — offer the perfect backdrop for a holiday to escape the British chill.

November is also one of the cheapest months when it comes to Cape Town-bound flights, so you can get away without breaking the bank.

  • 7 nights room only at Capetonian Hotel, Cape Town from £770pp

Malta

Malta's cities are great for sightseeing

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Malta’s cities are great for sightseeingCredit: Getty Images – Getty
  • Average daily maximum temperature: 21C

The island nation of Malta is an ideal place for some autumn warmth, as in November it offers pleasant weather without any overwhelming heat.

You can step back in time among the crumbling ancient buildings of its cities or take a dip in its turquoise lagoons, all free of the summer crowds.

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At just three hours from Blighty by plane, it’s a fantastic choice for anyone wanting to avoid losing a whole day of holiday to travel.

  • 7 nights half-board at db Seabank Resort + Spa, Malta from £299pp
  • 7 nights B&B at DoubleTree by Hilton Malta from £317pp

Algarve

The Algarve is a conveniently located destination for Brits

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The Algarve is a conveniently located destination for BritsCredit: Getty Images – Getty
  • Average daily maximum temperature: 20C

The Algarve region of Portugal, tucked away on the Iberian Peninsula’s southern edge, still sees warm temperatures in the month of November.

Its incredible coastline, coupled with its budget-friendly accommodation options, make it a popular spot for anyone craving a European beach break.

There are also plenty of fun activities to entertain the kids if you’re travelling as a family.

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  • 7 nights self-catering at Eden Resort, Albufeira from £470pp
  • 7 nights all-inclusive at Muthu Clube Praia Da Oura, Albufeira from £370pp

The Gambia

There are stunning beachfront hotels in The Gambia

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There are stunning beachfront hotels in The GambiaCredit: Getty – Contributor
  • Average daily maximum temperature: 20C

Just a mid-haul flight away from the UK and with the added perk of no time difference, The Gambia is a nation waiting to be explored jet lag-free.

Unspoilt beaches lie steps from affordable resorts, providing divine surroundings for your sunbathing.

And as well as relaxing by the waves, travellers can venture out to the country’s nature reserves and traditional fishing villages to take full advantage of November’s summery climate.

Tunisia

Tunisia is a treasure of North Africa

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Tunisia is a treasure of North AfricaCredit: Getty
  • Average daily maximum temperature: 20C

Tunisia has something for everyone, be that its breathtaking coast around Hammamet or its historic ruins in Sousse.

Parts of the gorgeous Mediterranean country have been dubbed the ‘budget-friendly St. Tropez’, giving holidaymakers a taste of long-haul luxury without the price tag.

The temperature in November remains around the 20C mark, so sunseekers can enjoy sightseeing and swimming despite the cold back at home.

  • 4 nights all-inclusive at TUI BLUE Manar, Tunisia from £340pp
  • 7 nights all inclusive at Iris Thalasso and Spa, Tunisia from £200pp

Next month, you can still experience the spoils of summer with our top deals for some December sun. Plus, check out our tips for nabbing the best seats when flying with Wizz Air, EasyJet and TUI.

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First Direct offers cheapest mortgage on the market for homeowners

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Various property signs outside a block of flats advertising homes for sale, let or sold. The company names are make believe.

First Direct has launched a new mortgage offering the cheapest rate on the market for those who are not buying a new home.

Mortgage rates have been falling for months, but the best deals on the market have tended to go to those buying new properties, rather than those who already own their homes and are coming to the end of their existing deals.

But a new five-year deal from First Direct with a rate of 3.79 per cent is available to both types of customer.

It is available to those with large deposits or equity in their home – worth a minimum of 40 per cent of their property value – and comes with a £490 fee.

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Liam O’Hara, head of mortgages at First Direct, said: “We’re starting to see more activity in the remortgage market, with more customers shopping around for the best deal, so it’s great to be able to make our most competitive price available to those customers.

“We continue to review our pricing regularly to ensure the best value we can for our customers.”

Aside from this deal, the cheapest on the market for those remortgaging is from Santander at 3.81 per cent, though this comes with a large £999 fee.

New buyers can get lower rates on five-year deals, with the lowest on the market from Coventry Building Society charging a rate of 3.69 per cent.

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For shorter two-year mortgage fixes, rates are more expensive. These have not yet got below 4 per cent for those remortgaging.

Mortgage rates have been tumbling for the previous two months. As recently as 22 July, there were no mortgages at all on the market below 4 per cent.

However, even with recent falls, mortgage rates are still far higher than the rates most people coming remortgage are currently on.

In 2019, rates well below 3 per cent were common, and so those coming off five-year fixes are still likely to see an increase in their monthly payments, even with the recent reductions.

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But the cuts are still generally good news, as they will mean households are paying less than they otherwise would have.

Experts expect there to be further rate cuts in the coming months, despite the upcoming Budget.

Anthony Codling, managing director at RBC Capital Markets, said: “We expect mortgage rates to fall further in the coming months and with wages continuing to rise the outlook for the UK housing market remains on the up and with housing so high on the political agenda it would be a shock if the budget stopped the recovery in its tracks.”

Tomer Aboody, director of specialist lender MT Finance, added: “A lower base rate, and subsequent mortgage rates, are convincing buyers who have been waiting to buy that now is the time.

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“While we await the dreaded Budget, we can expect some caution but hopefully a further rate decrease will ignite the market again for a final push in 2024.”

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Pace of rate cuts is uncertain

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This article is an on-site version of our Chris Giles on Central Banks newsletter. Premium subscribers can sign up here to get the newsletter delivered every Tuesday. Standard subscribers can upgrade to Premium here, or explore all FT newsletters

Hello, I’m Joel Suss — data journalist at the Financial Times and stand-in for Chris Giles while he takes a much deserved break. 

With the recent jumbo Fed pivot, an easing cycle is officially under way across most major western economies. But while the direction of travel is clear, the pace and destination are still highly uncertain.

I’m going to explore competing arguments for a faster or slower pace across a number of central banks and give a steer as to which is most convincing. Let me know if you agree with my analysis — or share yours with me — in the comments below. 

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Gradualism under fire in the Eurozone

After a second quarter-point cut on September 12, ECB policymakers were quick to declare another reduction in October unlikely. Influential member Philip Lane summed up the prevailing ECB stance as “a gradual approach to dialling back restrictiveness . . . if the incoming data are in line with the baseline projection”.

But downbeat economic data last week and a larger drop in inflation than expected are testing ECB gradualism and raising market expectations of another cut in October.

At the start of last week, Eurozone PMI surveys showed a sharp and unexpected drop in activity. This was broad-based, with France’s fall into contractionary territory the lowlight. This survey should not be dismissed as simply bad vibes: recent ECB analysis finds a tight correlation between PMIs and subsequent real GDP growth.

Then, on Friday, inflation figures from France and Spain surprised sharply to the downside. The flash estimate of Eurozone inflation released this morning corroborates a larger-than-expected drop in the headline rate — to 1.8 per cent — in September.

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At the start of last week, market prices implied a less than 30 per cent chance of a cut in October. By the end of the week, that had risen to more than 80 per cent. ECB president Christine Lagarde, in testimony to the European parliament on Monday, gave the idea of an October cut more credence, saying “the latest developments strengthen our confidence that inflation will return to target in a timely manner”.

What about the argument for a slower pace of cuts? Hawkish members of the ECB point to stubborn wage increases feeding through to services prices. But a careful look at the data reveals a less worrisome picture.

Below I decompose services inflation into items which are wage-sensitive versus those that are not (based on the ECB’s own designation). As you can see, recent increases in services inflation in the Eurozone are due primarily to items that are not wage-sensitive. This amounts to a green light for a faster pace of rate cuts in the Eurozone.

Time to declare victory at the Fed? 

Federal Reserve chair Jay Powell was masterful in communicating the central bank’s half-point move in September. It was a cut of confidence. “The US economy is in good shape . . . inflation is coming down, the labour market is in a strong place, we want to keep it there,” Powell said. Concerns that a larger than normal cut would spook markets were unfounded.

Powell did concede that labour market cooling was concerning Fed rate-setters. But he emphasised that the Fed’s confidence in inflation returning sustainably to target enabled the move.

Not everyone agrees inflation has been vanquished, however. Michelle Bowman was the first Fed Governor in nearly two decades to dissent, arguing for a slower pace of easing. “Bringing the policy rate down too quickly carries the risk of unleashing that pent-up demand,” she said, pointing to prominent “upside risks to inflation”.

A rebound in inflation could happen, and faster than most people appreciate. Recent research using detailed bank transaction data suggests monetary policy shocks have sizeable immediate effects, in contrast to the received wisdom that policy operates only through “long and variable lags”. Alberto Musalem, of the St Louis Fed, echoed this argument in an interview with the FT, saying that the US economy could react “very vigorously” to looser financial conditions. 

The Fed appears split on the pace necessary. So does the market — futures prices yesterday indicated a roughly 60 per cent probability of another quarter-point cut versus 40 per cent for a second half-point cut in November. August inflation figures, released on Friday, did not tip the argument in either direction, with the headline rate a bit lower than expected at 2.2 per cent but core inflation (excluding food and energy) at 2.7 per cent.

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Powell’s characterisation of a strong but cooling labour market conforms to the data. Below I’ve plotted where some key data points are in relation to their 2001 to 2019 average values. All are above, and mostly more than one standard deviation above the mean.

Economic growth has been remarkably strong in the US over the past several quarters, and following revisions to GDP estimates on Friday it is even stronger than originally thought. From 2021 to 2023, real GDP was revised upwards by a cumulative 1.2 per cent.

This suggests to me that a slower pace of easing is justified. The market is expecting at least 0.75 percentage points of additional cuts by year end. This is more than I think is likely to be delivered in the context of rude economic strength and a strong labour market. Powell’s speech yesterday confirmed that his baseline is two quarter-point cuts.

But there is a lot of upcoming data to digest ahead of the Fed’s next meeting on November 7, starting with September payrolls and unemployment figures this Friday.

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Bank of England

The Bank of England, like the ECB, has been taking a “gradual approach” to reducing rates.

After a first cut in August, the Monetary Policy Committee decided to stand pat in September. Hawks on the committee, led by externals Catherine Mann and Megan Greene, are primarily concerned about a wage-price spiral.

As with Eurozone services inflation above, I’ve decomposed CPI services into wage-sensitive and non-wage-sensitive components. But the resulting picture for the UK looks very different to that of the Eurozone — wage-sensitive services inflation has been steadily increasing over time, whereas wage-insensitive services inflation has been decreasing.

The hawks on the MPC have more to be concerned about on this front, and the BoE is therefore justified in moving more slowly.

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Bank of Japan

Most central banks are ruminating about easing rates, but for the Bank of Japan the situation is reversed.

Rather than wanting to see evidence of a dissipating wage-price spiral, the BoJ is eager for signs that the “virtuous” spiral is taking hold.

Despite severe market turbulence following the BoJ’s 0.15 percentage point rise in July, governor Kazuo Ueda last week reiterated the central bank’s confidence that it can continue to normalise policy, although he hinted that the pace would be gradual. The BoJ had “enough time”, Ueda said, to survey economic developments in Japan and abroad. 

The surprise ascension of Shigeru Ishiba as LDP leader and Japan’s next prime minister over Sanae Takaichi removes potential political pressure on the BoJ to reverse course. Takaichi had advocated for easy monetary policy, while Ishiba is supportive of the BoJ normalising rates.

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But the BoJ is right to proceed cautiously. It wants to be sure that inflation is going to remain sustainably at target, and policy remains easy even after the recent rise.

What I’ve been reading and watching

A chart that matters

When steeped in central banking communications it is easy to lose sight of how inflation is perceived by the general public.

Central banks focus on their inflation mandate — typically aiming to have the annual rate of overall inflation hit 2 per cent. But people judge inflation in terms of levels rather than rates.

Or as Jared Bernstein, chair of the White House council of economic advisers, put it: “Economists obsess over rates; regular people obsess over levels.”

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With inflation nearing 2 per cent, policymakers and politicians have cause to celebrate. But they would also do well to remember that regular people probably won’t be celebrating. In the US, prices are on average 20 per cent higher than they were in 2019, as the chart below shows.

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Exact date millions of energy customers must submit meter readings for major suppliers as energy price cap rises TODAY

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Exact date millions of energy customers must submit meter readings for major suppliers as energy price cap rises TODAY

ENERGY bills will rise for millions of households from today as the new price cap comes into effect.

The cap rose by 10%, adding £149 a year to the typical bill of a household with a dual fuel tariff which pays via direct debit.

Millions of households must submit a meter reading to ensure their bills are accurate

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Millions of households must submit a meter reading to ensure their bills are accurateCredit: Getty

Households will now pay £1,717 a year for their energy, up from £1,568 under the previous threshold.

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But energy bills are expected to fall again to £1,697 a year in January, according to the latest predictions from analysts Cornwall Insight.

These thresholds are used to show how much a typical family could expect to spend on their energy bill each year.

But the amount they will actually pay each month will depend on their usage and can be higher or lower than this cap.

Read more on energy bills

The threshold applies to the 28million households who are on a standard variable tariff, which fluctuates with the wholesale price of energy every three months.

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Some households are on a fixed tariff, which means the rate they pay stays the same for their whole contract and is not subject to the cap.

To avoid being charged more than you should it’s essential that you submit a meter reading as soon as possible when the price cap changes.

Doing so ensures that all of the energy you used before October 1 is charged at the lower rate.

The exact date you need to submit a meter reading by differs depending on your supplier and some will allow you to backdate the reading to the date it was taken.

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Some providers will even give you an extra fortnight to send in your reading.

How to cut energy costs and get help with FOUR key household bills

But if you miss the deadline and do not submit a reading then you will be given an estimated bill.

These bills are calculated based on a prediction of your power use.

This could mean that some of the energy you used before the new cap came into effect could be charged at the wrong rate.

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As a result you could receive a bill that is more than the amount you should actually need to pay.

Here we reveal the exact dates that you need to submit a meter reading to each supplier as the energy price cap changes.

When to submit your meter reading

You should try to take your meter reading as close to October 1 as possible to reflect your energy use up until this point.

Once you have taken the reading you have a certain period of time to submit it to your supplier.

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The amount of time you have will depend on who your energy provider is.

British Gas customers have until October 14 to send in a reading and can do so online, via its app, web form or by telephone.

Households which are supplied by EDF have until October 9 to send in their meter reading online, via its app, online form, email, WhatsApp, text or over the phone.

E.on Next customers have a week from today to submit their reading and can do so in their online account, via its app, email or by telephone.

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Octopus Energy users also have until October 8 to send in their reading and need to do so online, via its web form, app or by email.

At Ovo Energy you can send in your reading in your online account, via its app or over the phone and need to do so by October 11.

Scottish Power customers need to submit their reading by October 5 and can do so through their online account, via its app or by telephone 24 hours a day.

There is no deadline to submit a meter reading at So Energy but you can do so if you have proof of the date you took it.

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You can submit it in your online account, by email or by telephone 24 hours a day.

Finally, Utility Warehouse customers needed to give a reading in the five days leading up to October 1 and submit it in their online account, through its app or by telephone.

How to submit a meter reading

The easiest way to take a meter reading is to take a picture of your gas and electricity meters so that you have evidence in case you need to dispute a bill.

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You can submit your reading online via your energy account.

Some providers will also let you send in the figures by text or through an app.

Check the options that are available with your own supplier.

Electricity meters

If you have a digital electricity meter, you will see a row of six numbers – five in black and one in red.

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Only take down the five numbers in black.

If you are on an Economy 7 or 10 tariff, which gives you cheaper electricity at night, then you will have two rows of numbers and you need both.

If you have a traditional dial meter you will need to read the first five dials from left to right, again you do not need the red ones.

If the pointer is between two numbers, write down the lower figure.

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If it is between nine and zero then write down the number nine.

What energy bill help is available?

THERE’S a number of different ways to get help paying your energy bills if you’re struggling to get by.

If you fall into debt, you can always approach your supplier to see if they can put you on a repayment plan before putting you on a prepayment meter.

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This involves paying off what you owe in instalments over a set period.

If your supplier offers you a repayment plan you don’t think you can afford, speak to them again to see if you can negotiate a better deal.

Several energy firms have grant schemes available to customers struggling to cover their bills.

But eligibility criteria varies depending on the supplier and the amount you can get depends on your financial circumstances.

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For example, British Gas or Scottish Gas customers struggling to pay their energy bills can get grants worth up to £2,000.

British Gas also offers help via its British Gas Energy Trust and Individuals Family Fund.

You don’t need to be a British Gas customer to apply for the second fund.

EDF, E.ON, Octopus Energy and Scottish Power all offer grants to struggling customers too.

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Thousands of vulnerable households are missing out on extra help and protections by not signing up to the Priority Services Register (PSR).

The service helps support vulnerable households, such as those who are elderly or ill, and some of the perks include being given advance warning of blackouts, free gas safety checks and extra support if you’re struggling.

Get in touch with your energy firm to see if you can apply.

Gas meters

If you have a digital metric gas meter showing five numbers and then a decimal place, you only need to write down the first five numbers.

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If you have a digital imperial meter, your meter will read four black numbers and two red numbers – note down the four black numbers only.

If you have a dial gas meter, follow the same steps as the dial electricity meter.

Smart meters

If you have a smart meter then you do not need to submit a reading as this is taken automatically and is sent to your supplier directly.

But you should check that your smart meter is in “smart mode” and is working properly to make sure that you are accurately charged.

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You do not need to submit a meter reading if you have a fixed energy tariff or a traditional prepayment meter.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

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How Wakefield Trinity are shaping up for Super League return with nine new signings made

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How Wakefield Trinity are shaping up for Super League return with nine new signings made


Wakefield Trinity have recruited well for 2025.

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