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The Impact of Automation on Corporate Decision-Making

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Last year, the corporate world adopted a new term: the flattening. This phrase refers to how tech companies, which rapidly hired droves of middle managers during the pandemic boom, are now eliminating this layer through widespread job cuts.

Recent research by Mustafa Dogan, Alexandre Jacquillat and Wharton’s Pinar Yildirim, published in the Journal of Economics & Management Strategy, also touches on this recent phenomenon. Using theoretical modeling, the study explores how automation impacts the structure of decision-making within organizations, specifically examining the trade-offs between centralization and decentralization. It challenges the conventional wisdom that technology will democratize organizations and empower lower-level managers by decentralizing authority.

The research shows, firstly, that automation can change how decisions are made in companies. Centralized firms, typically characterized by top-down decision-making, are more likely to automate tasks within divisions that face uncertainty, such as new product development groups. Doing so reduces a top manager’s reliance on the knowledge of mid-level managers in situations facing uncertainty, streamlines processes and enhances top-level control. “Automating divisions that involve uncertainty can diminish the need for managers’ localized expertise, empowering executives to break free from their dependencies,” Yildirim explained.

In contrast, decentralized firms, where decision-making is more distributed across the managerial hierarchy, tend to allocate automation resources to more stable, business-as-usual tasks. For these firms, it is better to use automation to support stable, ongoing operations in existing product divisions. This helps to shield these operations from the negative effects of biased decision-making by mid-managers of other, uncertain divisions, helping to improve the overall financial performance of the firm.

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Moreover, if companies can allocate more resources to automation, over time, they tend to centralize decision-making. Automation reduces the variability in operations, so lower-level managers don’t need to make as many decisions. This shifts more control to top executives, making the firm’s structure more centralized, regardless of their original setup. Yildirim noted: “This is reducing the strategic role of mid-level managers, who shift towards more operational tasks because lower-level ones are automated.”

Impact on innovation

A second finding from the paper suggests that, as automation resources become more available over time, the gap between the innovative potential of centralized and decentralized firms could widen. Centralized firms may become increasingly resistant to change, while decentralized firms may become more agile or better able to adapt to new market conditions. “For decentralized firms, automating routine tasks in stable divisions allows managers to focus on adapting to changes and innovating, enhancing the firm’s agility and responsiveness,” Yildirim added. This divergence could have significant implications for the competitive dynamics in various industries.

Thirdly, automation deployment, as it changes the role of mid-managers, will also change the communication and the degree of disagreements in firms. As more tasks are automated in divisions facing uncertainty, the quality of communication between executives and managers may deteriorate. This can lead to a less informed decision-making process, ironically undermining the very efficiency gains that automation is supposed to deliver. Yildirim noted: “Automation makes communication from managers to top executives less informative. This means managing people can become harder when using technology strategically.”

Maintaining alignment

The final insight from the study is that the strategic use of automation can also substitute for something else — traditional financial contracts used to manage conflicts within organizations. As automation reduces the need for managerial input, firms may find less need to align managers’ incentives with those of the organization through financial means. Instead, automation can standardize processes and reduce opportunities for bias or misalignment. “It’s a cost-effective way to maintain alignment and reduce internal conflicts,” said Yildirim.

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The implications of the findings from the study are profound. The authors suggest that, as firms find it easier to access automation resources, they should also anticipate changes to their managerial hierarchy: top-down decision-making becomes more pronounced. This shift can reduce the role of mid-level managers, relegating them to more operational tasks and diminishing their strategic influence in the organization. In essence, the authors propose that automation is not only a tool used for efficiency; it can also become a strategic asset that can reshape the power dynamics within an organization.

[Knowledge at Wharton first published this piece.]

The views expressed in this article are the author’s own and do not necessarily reflect Fair Observer’s editorial policy.

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Time-warp northern English ‘town’ named top festive day out – with train station grotto and retro Christmas treats

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Beamish, a huge open-air museum in the north of England, has been named a top place for a festive day out

A HUGE open-air museum has been named one of the UK’s top Christmas breaks for 2024.

Visit England named Beamish as one of eight “uber-festive” places Brits should visit this year.

Beamish, a huge open-air museum in the north of England, has been named a top place for a festive day out

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Beamish, a huge open-air museum in the north of England, has been named a top place for a festive day outCredit: Alamy
Rooms inside the replica buildings are decorated with retro Christmas decorations like paper chains

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Rooms inside the replica buildings are decorated with retro Christmas decorations like paper chainsCredit: Alamy

According to Visit England, the eight attractions each offer something different from “festive light trails with your mates, Christmas afternoon tea with your mum, romantic evenings at German Christmas markets and December days out with the kids to meet Santa”.

And one of the places in Visit England‘s top picks is the “living museum” of Beamish in County Durham.

The huge open-air museum allows visitors to see what life would have been like in the UK between the 1820s and 1950s.

From November 23 until December 24, its replica homes, pubs, shops and businesses will be transformed into a huge festive attraction.

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The sprawling 300-acre estate will be decked out with golden fairy lights, pine garlands and a huge Christmas tree

Some of the replica homes will be set for Christmas too with traditional grub on display.

Visitors can sample some retro sweets at the 1990s town sweet shop and listen to festive music in the countdown to Christmas.

The northern attraction will also be serving a range of “yuletide treats”.

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Even though there aren’t any specifics on its website, its onsite team rooms will most likely be serving traditional mince pies and other baked goods.

For younger visitors, Beamish will also play host to the big man himself with a Christmas Grotto.

Birmingham Frankfurt Christmas Market was crowned 8th place in Best Christmas Markets in Europe 2024 by European Best Destinations

Father Christmas will be meeting kids inside his grotto at Rowley Station Goods Yards. Grotto visits cost an additional £8 per child.

The Visit England website reads: “Experience wonderful festivities and enjoy a wintery stroll around the open-air museum grounds, made extra special by the unique surroundings.

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“Afterwards, see the traditional decorations, enjoy festive treats and find that perfect present for someone special.”

Beamish will also be open for evening visits on set days throughout December for visitors who want to experience the open-air attraction after dark.

Previous visitors have been impressed by the festive offering at Beamish, with one writing on TripAdvisor: “Beamish is a yearly festive visit for us of which this year we were truly blessed to waddle around the day after a sprinkling of snow.

“It was truly magical and added to the Christmas spirit.”

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Another added: “We have been to visit at Christmas and I have to say it is one of the best Santa experiences our kids have been to.”

One of the main reasons it remains so popular is that its tickets are all annual passes.

From £17.35 for kids, £27.95 for adults, or £71 for a family of four, ticket holders can visit the museum as many times as they like for a year following the day of their first visit.

One of the best Santa experiences our kids have been to

Visit England named seven other places in its list of top festive days out, including Winchester, Chester, Norwich and York.

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The four cities were praised for their Christmas Markets, with wooden stalls and chalets descending on each destination every year.

The chocolate-box villages of the Cotswolds like Broadway, Chipping Camden and Bourton-on-the-Water were also named as top places for a festive day out by Visit England.

Bourton-on-the-Water celebrates the festive season by putting a Christmas tree in its river.

The tiny Cornish village of Mousehole also made the cut thanks to its sea light show.

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Also on the list was Mompesson House in Salisbury, with its Dickensian-style rooms hosting festive activities.

Three unusual Christmas markets to visit

HERE are three other unusual Christmas markets to visit in Europe.

Kerststad Valkenburg, the Netherlands 

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The award-winning Christmas market covers every corner of the town, with events at several locations, including several underground caves. One of these is the Velvet Cave Christmas Market, which is situated underneath Valkenburg’s ruined castle. It is home to more than 50 stalls selling handmade gifts and other items.

Fraueninsel Christmas Market

Every winter, the island of Fraueninsel (also known as Frauenchiemsee), in Bavaria, Germany is transformed into a festive attraction thanks to its Christmas market. Fraueninsel is the second-largest island on Lake Chiemsee in Bavaria and is the only island in Germany with its very own Christmas market.

Fraueninsel Christmas Market has been described as one of the “most wonderful” in Bavaria by The Best Places to Visit in Germany. The Christmas market spills across the entirety of the island with both decorations and lights hung from trees and lampposts. There are over 90 wooden stalls at the market that sell handmade gifts, mulled wine, and local delicacies.

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Winter Wonder Weeks, the Netherlands

Each year, Leiden in the Netherlands is transformed into a picturesque winter wonderland. The award-winning Christmas Market covers the entire city, with attractions held outside Hooglandse Kerkgracht (a gothic church) and Garenmarktplein (a square in the city).

Known as Winter Wonder Weeks, the Christmas market was previously named the best in Europe in 2016. The Christmas market spans across the entire town, with one of its most unique features being its floating ice rink.

Meanwhile, this travel writer thinks their hometown has the best Christmas attraction in the UK.

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A city in Germany has been dubbed “Christmas city” because it has one of the world’s oldest and most famous Christmas markets.

Festive activities like carol singing also take place at Beamish on set dates in November and December

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Festive activities like carol singing also take place at Beamish on set dates in November and DecemberCredit: Beamish Museum
Christmas at Beamish will run from November 23 until December 24

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Christmas at Beamish will run from November 23 until December 24Credit: Alamy

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Nationwide, Halifax and Lloyds Bank reduces mortgage rates after Bank of England interest cut – see the full list

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Nationwide, Halifax and Lloyds Bank reduces mortgage rates after Bank of England interest cut - see the full list

MORTGAGE lenders have raced to slash their rates after the Bank of England cut interest rates to 4.75% this afternoon.

This move will immediately benefit thousands of mortgage customers with Halifax, Lloyds Bank, and Metro Bank, who will see a decrease in their repayment amounts.

We've listed all the lenders cutting mortgage rates below

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We’ve listed all the lenders cutting mortgage rates below

Plus, customers with Barclays, Coventry Building Society, Leeds Building Society, Nationwide, NatWest, Skipton, and Virgin Money can also expect changes in the coming days and weeks.

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It comes after several lenders cut their fixed mortgage rates in anticipation of interest rates falling for the second time in four years.

For example, Santander and Accord mortgage cut their fixed-rates by up to 0.36%.

Earlier this afternoon, the Bank of England‘s (BoE) Monetary Policy Committee (MPC) cut the base rate by 0.25 percentage points from 5% to 4.75%.

Lenders use the base rate to set their interest rates for savings and borrowing costs, including mortgages.

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This reduction means millions of mortgage holders will see their bills decrease.

The central bank’s decision comes after the Office for National Statistics (ONS) reported that inflation stood at 1.7% in September, well below the BoE’s 2% target.

Interest rates had previously risen from historic lows of 0.1% in December 2021, peaking at 5.25% in July 2023, as part of efforts to reduce inflation to the Bank’s target.

A fall in interest rates usually leads to a decrease in mortgage interest rates.

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However, the reduction you’ll see depends on the type of home loan you have.

Those on tracker and standard variable rate (SVR) mortgages typically see an immediate change in payments.

What is the Bank of England base rate and how does it affect me?

A tracker mortgage is a type of variable mortgage where your monthly payments rise and fall in line with the Bank of England base rate.

With a tracker mortgage, you’ll usually pay the base rate plus an additional percentage in interest each month.

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A standard variable rate mortgage is what you revert to once any initial mortgage term ends.

This rate will change in line with the base rate and is usually higher than any initial introductory rate.

There are currently 643,000 customers on tracker mortgages and 624,000 on SVRs.

TotallyMoney states that today’s 0.25% rate cut will immediately save homeowners £32 a month or £382 a year on the average tracker mortgage.

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Those on fixed-rate mortgages won’t see any changes until their deals end and they take out a new one.

Even if your lender has cut rates, the date your repayments actually change will depend on when your payment is due.

We’ve listed all the lenders cutting mortgage rates below.

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BARCLAYS

All of Barclays’ UK residential and buy-to-let mortgage products are fixed or otherwise track the BoE base rate.

Therefore, whenever the base rate goes up or down, customers on tracker rates will see their interest rate change accordingly.

If you’ve got a tracker or variable rate mortgage with Barclays, your mortgage rate will fall by 0.25% on December 1.

For new customers, the rates will be amended from November 8.

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The lender’s fixed-rate mortgages remain unchanged.

COVENTRY BUILDING SOCIETY

Following the Bank of England Base Rate change, all Coventry Building Society mortgages that track the Base Rate will automatically decrease by 0.25%.

This will take effect from 1 December.

The building society said that all the rates offered on its standard variable mortgages are currently under review.

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The lender’s fixed-rate mortgages remain unchanged.

HALIFAX

Where a customer has a mortgage that tracks the bank base rate, their rate will be cut with immediate effect in line with their terms and conditions.

The Halifax Homeowner Variable Rate (HVR), currently at 8.49%, will decrease by 25 basis points to 8.24%.

The Halifax Standard Variable Rate (SVR), currently at 8.49%, will also decrease by 25 basis points to 8.24%.

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The changes to the SVR rates above will come into effect for existing customer accounts from December 1.

The lender’s fixed-rate mortgages remain unchanged.

LLOYDS BANK

Where a customer has a mortgage that tracks the bank base rate, their rate will be cut with immediate effect in line with their terms and conditions.

The Lloyds Bank Homeowner Variable Rate, currently at 8.49% will decrease by 25 basis points to 8.24%.

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The Lloyds Standard Variable Rate, currently at 7.00%, will decrease by 25 basis points to 6.75%.

The changes to the SVR rates above will come into effect for existing customer accounts from December 1.

The lender’s fixed-rate mortgages remain unchanged.

METRO BANK

A Metro Bank spokesperson said: “In line with the Bank of England decreasing the base rate from 5% to 4.75% we’re updating all retail mortgage products that track the Bank of England base rate.

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“We are confident that our wide range of mortgages continue to meet our customers’ needs but we encourage anyone who may be worried about their payments to get in touch to discuss their options.”

These changes have come into effect immediately and will be reflected in your next monthly payment on impacted accounts.

Metro Bank said it would formally confirm the changes on its website, and all impacted customers would receive communications about them over the next couple of days.

The lender’s fixed-rate mortgages remain unchanged.

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NATIONWIDE

Mortgage customers on Nationwide’s standard mortgage rate (SMR) will decrease by 25 basis points.

The new SMR of 7.49% will come into effect on December 1.

Rates on tracker mortgages held by existing customers automatically decrease when the Bank rate is cut, so these will decrease to reflect the Bank rate change from December 1. 

The lender’s fixed-rate mortgages remain unchanged.

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NATWEST

A NatWest spokesperson said: “Following the Bank of England base rate cut, we will be passing on the rate cut in full to our customers on a standard variable rate (SVR) mortgage.

“The SVR will be reduced from 7.99% to 7.74%, effective from December 1.

“SVR customers may also be able to save money by switching to one of our fixed-rate mortgages.”

The lender’s fixed-rate mortgages remain unchanged.

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SKIPTON BUILDING SOCIETY

Customers who have mortgages which track the Bank of England base rate will see their account interest rate change in line with their terms and conditions.

For most base rate tracker products, rates will be decreased no later than 14 days from today (November 7).

Skipton’s current, on sale base rate tracker mortgage products will continue to be available until 10pm on Sunday, November 10.

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The new rates reflecting the 0.25% Bank of England base rate cut will be available from Monday, November 11.

The lender’s fixed-rate mortgages remain unchanged.

VIRGIN MONEY

Virgin Money is writing to customers who have a mortgage directly linked to the Bank of England base rate to confirm their new monthly mortgage payment and interest rate.

Any new rates set will take effect from January 1.

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The lender’s fixed-rate mortgages remain unchanged.

How to get the best deal on your mortgage

IF you’re looking for a traditional type of mortgage, getting the best rates depends entirely on what’s available at any given time.

There are several ways to land the best deal.

Usually the larger the deposit you have the lower the rate you can get.

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If you’re remortgaging and your loan-to-value ratio (LTV) has changed, you’ll get access to better rates than before.

Your LTV will go down if your outstanding mortgage is lower and/or your home’s value is higher.

A change to your credit score or a better salary could also help you access better rates.

And if you’re nearing the end of a fixed deal soon it’s worth looking for new deals now.

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You can lock in current deals sometimes up to six months before your current deal ends.

Leaving a fixed deal early will usually come with an early exit fee, so you want to avoid this extra cost.

But depending on the cost and how much you could save by switching versus sticking, it could be worth paying to leave the deal – but compare the costs first.

To find the best deal use a mortgage comparison tool to see what’s available.

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You can also go to a mortgage broker who can compare a much larger range of deals for you.

Some will charge an extra fee but there are plenty who give advice for free and get paid only on commission from the lender.

You’ll also need to factor in fees for the mortgage, though some have no fees at all.

You can add the fee – sometimes more than £1,000 – to the cost of the mortgage, but be aware that means you’ll pay interest on it and so will cost more in the long term.

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You can use a mortgage calculator to see how much you could borrow.

Remember you’ll have to pass the lender’s strict eligibility criteria too, which will include affordability checks and looking at your credit file.

You may also need to provide documents such as utility bills, proof of benefits, your last three month’s payslips, passports and bank statements.

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Citi revamps pay for wealth bankers

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Citi revamps pay for wealth bankers

More bonuses will go to those who move client assets into investments, and less to those who sell new loans

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Popular Cadbury advent calendars slashed to just £1.25 at bargain supermarket – it’s the cheapest around

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Popular Cadbury advent calendars slashed to just £1.25 at bargain supermarket - it’s the cheapest around

THE popular Cadbury advent calendars have been slashed to a mere £1.25 at a bargain supermarket.

A savvy chocolate fan shared the bargain find on the popular Extreme Couponing and Bargains UK Facebook group, where users frequently post the best deals they find in stores across the country.

Popular Cadbury advent calendars slashed to just £1.25 at Iceland

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Popular Cadbury advent calendars slashed to just £1.25 at IcelandCredit: Facebook
They are in a buy one get one free deal

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They are in a buy one get one free deal

Iceland shoppers are raving after a country-favourite advent calendar has been slashed to only £1.25.

In their ‘Deal of the Week’, Iceland is offering a buy one get one free deal on their 24-day Cadbury Dairy Milk calendar for £2.50.

This equates to only £1.25 for each calendar.

Comparatively, Aldi are selling the same calendar for £1.99 and Asda for £2.

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And on the even pricier side, Sainsbury’s and Ocado have priced the calendar at £2.25.

The shopper’s Facebook post to the UK bargain group received hundreds of likes and comments from fellow chocolate fans.

One user said: “Ooh I need this!”

Another commented: “In-store offer too, I grabbed a few today.”

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And: “I got 4 of these today!”

The user who initially made the post was unsure whether it was just online and not in-store.

Four ways to save money on your weekly shop in Iceland

One commenter said that it was a maximum of six calendars per person in store.

On the calendar’s product information on the Iceland website, it says that prices and promotions may vary for those online.

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It’s also recommended to check your local store before visiting.

Elsewhere, B&M shoppers are rushing to buy festive chocolate treats that are perfect for kids’ Christmas Eve boxes.

The bargain retailer’s festive selection box has social media users going wild as they plan ahead for Christmas.

The find was posted on the NewfoodsUK Facebook group and it quickly amassed over 3,000 likes and 1,000 comments.

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One user wrote: “I love these and will definitely buy two for my sons’ Christmas Eve boxes. I love creating their boxes.”

Of course, do bear in mind it’s still pretty early in the year and further deals will no doubt be released in the coming weeks.

It always pays to compare prices so you know you’re getting the best deal.

Prices can also vary day to day and by what deals are on at the time, plus remember you might pay for delivery if you’re ordering online.

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You can compare prices on platforms like Google Shopping and Trolley.co.uk.

How to save money on Christmas shopping

Consumer reporter Sam Walker reveals how you can save money on your Christmas shopping.

Limit the amount of presents – buying presents for all your family and friends can cost a bomb.

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Instead, why not organise a Secret Santa between your inner circles so you’re not having to buy multiple presents.

Plan ahead – if you’ve got the stamina and budget, it’s worth buying your Christmas presents for the following year in the January sales.

Make sure you shop around for the best deals by using price comparison sites so you’re not forking out more than you should though.

Buy in Boxing Day sales – some retailers start their main Christmas sales early so you can actually snap up a bargain before December 25.

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Delivery may cost you a bit more, but it can be worth it if the savings are decent.

Shop via outlet stores – you can save loads of money shopping via outlet stores like Amazon Warehouse or Office Offcuts.

They work by selling returned or slightly damaged products at a discounted rate, but usually any wear and tear is minor.

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The Trump economy: How big? How beautiful?

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Unlock the Editor’s Digest for free

If Donald Trump’s campaign promises about things such as immigration, the dollar, trade and tax policy are realised, the US will start an economic experiment without recent precedent. Today on the show, Katie Martin, Rob Armstrong and Aiden Reiter make their best guesses about a very confusing and unfamiliar future. Also, we short incumbents and go long the American project.

For a free 30-day trial to the Unhedged newsletter go to: https://www.ft.com/unhedgedoffer

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You can email Robert Armstrong at robert.armstrong@ft.com and Katie Martin at katie.martin@ft.com.

View our accessibility guide.

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Pensioner cost of living payments worth up to £210 landing on doormats NOW – will you get one?

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Pensioner cost of living payments worth up to £210 landing on doormats NOW - will you get one?

HUNDREDS of pensioners are set to receive a cost of living payment voucher up to £120 on their doorstep.

For those who need a little bit of help this Christmas, the Household Support Fund offers some assistance to low income households.

The Household Support Fund is worth £421million and is set to be shared across the UK

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The Household Support Fund is worth £421million and is set to be shared across the UKCredit: Getty

The Household Support Fund is worth £421million and aims to help with gas, electricity, and food during the winter months.

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It’ll be split across local authorities that will individually decide who is eligible.

All households issued the support will be offered the vouchers automatically so there’s no need to reach out to the council.

Wakefield Council has set aside some money for pensioners receiving a council tax reduction but not pension credit.

They have recently released the conditions of their eligibility scheme.

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To qualify for the voucher from this council you must live in Wakefiel,d be over the age of 16 and not living with family or friends, be responsible for the rent, receive a low income, and have no access to other public funds.

How much will I get?

For pensioners who still receive the Winter Fuel Allowance you should receive £80 worth of supermarket voucher.

This will be issued between November 6 and November 15.

If you are pensioner who no longer gets the Winter Fuel Allowance you could receive a supermarket voucher of £130.

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The voucher should also arrive between November 6 and November 15.

For other households in receipt of Council Tax Support there should be £80 heading your way.

This will get to you between December 2 and December 11.

The vouchers should arrive within seven days with a set of instruction of how to redeem it.

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What will the fund cover?

The aim of the fund is to support with rising living costs, especially for those who don’t receive other forms of support.

It’ll cover the costs of food, housekeeping and other essential bills like gas and electricity.

Items like clothing can be covered, including school uniforms, and beds and bedding.

It can’t be spent on non-urgent items, cash payments, mortgage costs, or rent.

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What if I don’t live in Wakefield?

The Household Support Fund will be accessible all around the country.

The £421million fund budget will be spread across each council but each authority will decide its own eligibility.

Not all councils have published what they plan to do with the Household Support Fund budget yet.

If you’re keen to find out what support is available to you, you can contact your local council and ask if there is any help on offer.

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For those unsure which council they should contact, you can find your council area by using the Government’s council locator tool via gov.uk.

The Sun recently shared a guide and interactive map to help you find out what you may be able to claim.

Other help on offer

You might be able to get some support from you energy firm if you haven’t receive a Household Support Fund voucher.

For example, British Gas is handing out up to £1,700 worth of grants to UK households.

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This is through the company’s Individual and Families Fund and is accessible to people living in England, Scotland, and Wales – even if you’re not a British Gas customer.

To be eligible to get this support you must have been given help from a money advice agency in the last six months and .

You’ll also need to have not received a grant from The British Gas Energy in the last six months.

Other energy companies have their own support network for customers.

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These include OVO, Boost, E.On, E.On Next, EDF, Scottish Power, Octopus, Shell Energy, SSE and Utilita.

How has the Household Support Fund evolved?

The Household Support Fund was first launched in October 2021 to help Brits pay their way through winter amid the cost of living crisis.

Councils up and down the country got a slice of the £421million funding available to dish out to Brits in need.

It was then extended in the 2022 Spring Budget and for a second time in October 2022 to help those on the lowest incomes with the rising cost of living.

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The DWP then confirmed a third extension of the scheme through to March 31, 2024.

Former chancellor Jeremy Hunt extended the HSF for the fourth time while delivering his Spring Budget on March 6, 2024.

In September 2024, the Government announced a fifth extension.

The Household Support Fund will be accessible all around the country

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The Household Support Fund will be accessible all around the countryCredit: Getty

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