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DWP benefit claimants forced to wait more than three months for reviews as backlog bites

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DWP benefit claimants forced to wait more than three months for reviews as backlog bites

Benefit claimants are being forced to wait over three months for reviews on decisions, DWP figures reveal, as a senior minister says there is no hard deadline on processing claims.

Departmental data shows the time for reconsideration on benefit decisions rose to 71 working days in 2024, more than doubling between December 2023 and July 2024. With weekends factored in, this is a wait of 99 days on average.

The delay means pensioners who are reliant on the winter fuel payment to heat their homes, or sick or disabled people assisted by benefits like PIP, face long waits on payment disputes as cost of living pressures bite.

DWP minister Sir Stephen Timms has now told MPs that the department is aiming to address the backlog of claims by March 2025. However, the Labour MP did not give a target average timeframe for delays to be processed, saying there is “no time limit.”

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“This reflects the overarching policy that the focus should be on making the right decision and not the speed of clearance,” he said.

“Decisions should always be made without delay, but if the decision maker considers that more time is needed to gather or consider evidence, then they will give themselves that time to ensure they are confident that the decision made is correct.”

Welfare recipients are being forced to wait over three months for reviews on benefit decisions, DWP figures reveal

Welfare recipients are being forced to wait over three months for reviews on benefit decisions, DWP figures reveal (PA Wire)

Under current rules, the main way a benefit claimant can challenge a decision is by asking for a mandatory reconsideration. This can be sought within a one month deadline if the claimant feels there was an error in the way their claim was processed, or disagrees with the reasons given for the decision.

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Decisions for most benefits can be challenged in this way, including personal independence payments (PIP), universal credit, and the winter fuel payment.

Welfare experts say a long wait for mandatory reconsideration can be detrimental to applicants, who have very little idea of how long they will need to wait for a decision. If the appeal is ultimately successful, then payments will be backdated to the time of the original claim. If not, then they will receive nothing but can appeal further.

Rachael Walker, research director at Policy in Practice said: “It is essential that the government bring mandatory reconsideration processing times down – the longer mandatory reconsiderations take, the longer people are missing out on financial support they need and have a right to claim.”

“While the government technically has no limit on these processing times, it is the personal cost to claimants that should be the focus of their responsibility when aiming to reduce backlogs – claimants who themselves are subject to strict time limits as part of the MR process.”

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Ms Walker says implemention a fixed reconsideration target a “double edged sword” as it could lead to rushed decision making which would be liable to cause further errors.

“The wider issue here is the number of MRs we see in benefits – using data and systems more proactively can help reduce error and rejection, as can giving people the tools and the support they need to claim in the first place,” she adds.

DWP secretary Liz Kendall (Lucy North/PA)

DWP secretary Liz Kendall (Lucy North/PA) (PA Wire)

The success rate for mandatory reconsiderations varies between the benefit type claimed. In 2024, 52 per cent of ESA work capability assessment decisions that went to mandatory consideration were revised. Meanwhile, just under a quarter of personal indepedence payment (PIP) claims were revised after reconsideration.

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And while the DWP grapples with mandatory reconsideration waits, its staff are also working to reduce the backlog of PIP award reviews and pension credit claims following changes to the winter fuel payment. In December, The Independent revealed that many pensioners were waiting over 100 days for a decision.

A DWP spokesperson said: “The focus of Mandatory Reconsideration is to ensure the right decision is reached, and we are clearing the backlog as well as recruiting additional staff to meet our aim of making decisions without delay.

“Reconsideration is a key element of the department’s decision-making process, and offers customers an opportunity to challenge decisions and provide any additional information which may be relevant to their claim.”

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Victims let down 'time and time again', domestic abuse commissioner warns after damning report

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Victims of domestic abuse are being failed by a criminal justice system that is not up to the job, a damning report by the domestic abuse commissioner for England and Wales has said.

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What does ‘skibidi’ mean? Kids’ top slang words of the year revealed

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What does ‘skibidi’ mean? Kids’ top slang words of the year revealed

The top children’s slang words have been revealed by Oxford University Press, with many of the words leaving people scratching their heads.

While “Artificial intelligence” lost out to “Kindness” as the 2024 Children’s Word of the Year, children also had the opportunity to vote on their favourite slang words.

More than 3,000 children across the UK aged six to 14 were asked for their word of the year, with “kindness”, “artificial intelligence” and “conflict” among the most common suggestions, according to publisher Oxford University Press (OUP).

These three words, along with three shortlisted slang words chosen from a a survey of 1,200 children, were then put to a vote by a further 2,000 children.

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More than one in four surveyed for a slang word chose “slay”, which has appeared on the colloquial shortlist for the past two years. The terms “sigma” and “skibidi” were voted as second and third choices respectively.

Sigma – a term popularised by figures such as controversial influencer Andrew Tate – is used to describe a highly successful and independent person. The slang term is typically used to describe a “self-reliant” male. It is not to be confused with the eighteenth letter of the Greek alphabet.

The term “slay”, refers to someone who is stylish or successful. It can also mean to impress someone very much or to be very good. It was voted children’s most preferred slang term.

The third most popular term was “skibidi”, which has become prevalent among Gen Alpha – those born after 2010.

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The slang terms have been increasing in popularity due to social media, particularly TikTok and Instagram

The slang terms have been increasing in popularity due to social media, particularly TikTok and Instagram (AP)

Skibidi has no real meaning – it can simultaneously mean bad or good or weird, depending on the context of the conversation. It can also be used a gibberish filler word.

Children surveyed for the OUP poll gave examples of when they would use the term, including, “my chances of winning are very skibidi” and, “oh, it’s totally skibidi mode”.

The phrase first appeared in the “Skibidi Toilet” online series on YouTube. Alexey Gerasimov posted the first video in the series to the website in February 2023,and it swiftly gained popularity online, especially among kids. The animated film sees a battle between human-headed toilets and humanoid beings with electric devices for heads.

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All three terms have been increasing in popularity due to social media, particularly TikTok and Instagram. More than one million children under 14 in the UK use TikTok, according to recent estimates.

Away from the perplexing slang terms, 61 per cent of children surveyed chose “kindness” as the Children’s Word of the Year, with some of them associating the word with mental health.

One child said that “it’s always important to be kind as a lot of people struggle with their mental health” while another said kindness is important “as you don’t know who is suffering”.

A quarter who were surveyed chose AI and 53 per cent of the children who selected the word associated it with positive adjectives including “excited” and “optimistic”.

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Andrea Quincey, director of early years and primary publishing at OUP, said: “It is so encouraging that kindness has been voted — by a considerable majority — as the Oxford Children’s Word of the Year for 2024.

“We know from previous years that young people are very conscious of the big issues that can divide us as a society and attuned to the important role which language can play in bringing people together.

“This choice suggests something more personal: an awareness of mental health issues and of the hidden challenges others may be facing.

“It tells us that empathy and tolerance and the language we use matter, and that kindness is not only a solution to so many problems but is something everyone and anyone can do to make a difference.”

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Alison McGovern defends ‘important judgment’ in Southport killings

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A Labour minister has defended “important judgements” made about withholding information in the Southport killings case, after police claimed they were “gagged” by the Crown Prosecution Service.

Employment minister Alison McGovern said decisions around information disclosure were crucial to protect the possibility of a trial and achieving justice.

READ THE FULL STORY HERE

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Police probe whether bank exec killer is abroad

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Police probe whether bank exec killer is abroad

Police officers hunting the killer of a senior banking executive who was found dead in her south-east London home are investigating whether the suspect may have fled abroad.

Marianne Kilonzi was found fatally beaten in her flat in Woolwich on Friday evening, the Met Police said.

A post-mortem examination gave the cause of death as blunt-force trauma and a head injury.

The 43-year-old, who was a vice president at the major financial institution Citibank, is believed to have known her attacker, the force said, adding that whether the suspect had fled abroad was one line of inquiry.

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Officers had been called to Ms Kilonzi’s flat following reports of concerns for her welfare.

On Tuesday, Det Ch Insp Soren, who is leading the murder investigation, said: “We believe the suspect was known to Marianne and there is no wider risk to the public.

“This is a tragic crime and our thoughts at this incredibly difficult time are with Marianne’s loved ones and colleagues.”

In a statement, a Citibank spokesperson said: “We are deeply saddened by the tragic loss of our colleague.

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“Our thoughts are with Marianne’s family and friends during this difficult time.”

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Plans for two types of ID to buy knives online after Southport attacker bought weapon from Amazon | Politics News

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Plans for two types of ID to buy knives online after Southport attacker bought weapon from Amazon | Politics News

People buying knives online will be asked for two types of identification as the government plans to prevent underage sales following the murder of three girls in Southport.

Axel Rudakubana, who admitted this week to killing the young girls last summer, bought the knife he killed them with from Amazon when he was 17, despite it being illegal to sell knives to under-18s.

Rudakubana, who also admitted 10 counts of attempted murder, had been referred to the anti-terror programme Prevent three times.

Politics latest: New powers needed to tackle knife crime, says minister

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The government is proposing buyers will be asked to record a live video and submit an identity document, such as a passport, to prove their age.

Currently, when someone orders knives on Amazon they have to enter their date of birth and are told: “Valid photographic ID with a date of birth may also be required upon delivery.

“The driver will input your year of birth into their device and may then require an ID check to complete the age verification process.”

More on Southport Stabbings

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Amazon said it takes its “responsibility around the sale of all age-restricted items – including bladed products – extremely seriously” and has launched an investigation following the Southport attack.

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‘Southport must be a line in the sand,’ the PM says

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A review of online knife sales by Commander Stephen Clayman, the National Police Chiefs’ Council’s lead for knife crime, has suggested stronger ID checks.

Commander Clayman was due to report at the end of this month, but the plans are now being brought forward after questions were raised about how easy it was for Rudakubana to buy a knife.

Read more:
Starmer says terrorism has changed and UK faces new threat
Family of Southport attacker ‘moved to secret location’

How Southport is trying to make sense of horror

Elsie Dot Stancombe, Alice Dasilva Aguiar and Bebe King.
Pic: Merseyside Police
Image:
Elsie Dot Stancombe, Alice da Silva Aguiar and Bebe King were killed by Rudakubana. Pic: Merseyside Police

Home Secretary Yvette Cooper announced an inquiry into the Southport attack on Monday, hours after Rudakubana’s unexpected guilty plea.

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Minister Alison McGovern told Sky News’ Breakfast with Kay Burley: “I hope the inquiry can be as quick as possible.

“I don’t want to prejudge what the person, independently of government doing the inquiry might say, but I want it to be as quick as humanly possible.”

The home secretary said it was a “total disgrace” Rudakubana had been “easily able to order a knife on Amazon”.

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Labour won the summer’s election, just before the Southport attack, with a manifesto pledge to halve serious violence, including knife crime, over the next decade.

In September, zombie-style knives and machetes were added to the list of banned weapons and the government launched the Coalition to Tackle Knife Crime to bring together campaign groups, families of victims, young people impacted and community leaders.

New sanctions have also been announced for executives at tech companies that fail to halt illegal knife sales on their platforms.

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Knife crime in areas of England has soared over the past five years, with the City of London seeing a 72.73% rise up to June 2024, Northumbria having a 46.2% increase and Avon and Somerset having a 25.56% rise, according to government statistics.

Between 2022 and 2024 knife crime surged by 307% in London.

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Starmer promises tougher rules on online knife sales after Southport murders

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Sir Keir Starmer promised urgent action to prevent under-18s buying knives online, saying it was “shockingly easy” for killers such as Southport murderer Axel Rudakubana to get their hands on weapons.

Rudakubana used a knife bought from Amazon to kill three girls at a Taylor Swift-themed dance class in Southport, Merseyside, in July.

The Government has promised new laws, which could see retailers forced to ask anyone buying a knife for two types of identification.

At Prime Minister’s Questions, Sir Keir said: “It is unacceptable that these murder weapons could be bought with two clicks. Technology is there to stop it, and we’re going to take action.”

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He told MPs: “The senseless, barbaric murder of three young girls in Southport was devastating.

“A measure of justice has been done, but for the victims, the injured and the affected, we must see a fundamental change in how Britain protects its citizens and its children.”

He promised that the public inquiry announced by the Government “will not let any institution deflect from their failings” in the case.

Under the shake-up of online knife sale laws, buyers could be asked to submit an official identity document, such as a passport or driving licence, and also record a live video to prove their age.

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Home Secretary Yvette Cooper told MPs it is “a total disgrace” that Rudakubana, then 17 and with a history of violence, was able to buy a weapon online, and promised new measures in the Crime and Policing Bill this spring.

Writing in The Sun, Sir Keir said: “It remains shockingly easy for our children to get their hands on deadly knives. The lessons of this case could not be clearer.

“Time and again, as a child, the Southport murderer carried knives. Time and again, he showed clear intent to use them.

“And yet, tragically, he was still able to order the murder weapon off of the internet without any checks or barriers.”

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The need for action on knife crime has been further illustrated after a 12-year-old boy was stabbed to death in Birmingham on Tuesday.

A 14-year-old boy has been arrested on suspicion of murder after the youngster was found with serious injuries near Scribers Lane in Hall Green shortly after 3pm on Tuesday.

Commander Stephen Clayman, of the National Police Chiefs’ Council, is leading a review of online knife sales and had been due to report at the end of this month, but the plans are now being brought forward.

The forthcoming Crime and Policing Bill is also set to introduce new sanctions for senior tech executives whose companies fail to operate within the law on knife sales.

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The current law states that retailers must verify the age of the customer before selling a knife and, for those bought online, at the point of collection or delivery.

An Amazon spokesman said: “We take our responsibility around the sale of all age-restricted items – including bladed products – extremely seriously and have launched an urgent investigation in relation to this tragic case.

“We use trusted ID verification services to check name, date of birth and address details whenever an order is placed for these bladed items.

“We have an age-verification-on-delivery process that requires drivers to verify the recipient’s age through an app on their devices before handing over a parcel containing an age-restricted item.”

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Police end criminal probe into teen’s disappearance

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Police end criminal probe into teen's disappearance
Ewan Gawne

BBC News, Manchester

GMP A picture of Alex Batty, age 11, wearing a white-collared polo shirt, smiling for a photograph in a living room. GMP

Alex Batty vanished in 2017 after being taken on holiday by family

Police have called off a criminal investigation into the disappearance of British teenager Alex Batty, who returned to the UK in 2024 after going missing for six years.

The boy from Oldham vanished in 2017 aged 11 after going on holiday with his mother and grandfather, before he was found in France in 2023.

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A Greater Manchester Police spokesperson said a probe into child abduction had been dropped as his family did not support it and there was “no realistic chance of prosecution”.

Det Supt Matt Walker said: “The right thing to do is bring closure to this chapter of Alex and his family’s lives, particularly as this is the outcome they wished for.”

Alex was discovered in the foothills of the Pyrenees in south-western France close to the city of Toulouse on 13 December 2023, after he was last seen in the port of Malaga six years earlier.

The teenager said he, his mother and grandfather, Melanie and David Batty, who were not his legal guardians, had lived a “nomadic lifestyle”, after staying in communes and caravans in the area.

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Alex returned to live with his grandmother in Oldham shortly after he was discovered.

A map of Spain and France showing the know movements of Alex Batty, which marks he was found over the French border in Revel on 13 December, close to Toulouse. Other marks show he want on holiday to Marbella in September 2017, and was last seen in the nearby port of Malaga in October 2017.

Alex went on holiday with his family in September 2017 and was last seen a month later

‘Safe and reintegrated’

But the probe has now been dropped by police, who found after consulting with lawyers at the Crown Prosecution Service and National Crime Agency that there was no realistic chance of prosecution.

Det Supt Walker said the force felt it important to “properly and thoroughly” investigate the disappearance and had “explored all possible lines of enquiry”.

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He said Alex’s safety had been “at the forefront” of the investigation.

“Alex is now an adult, safe, and reintegrated with life back in Greater Manchester surrounded by those who love him, which ultimately is the priority.”

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The scandalous climate bill that will give Labour UNCHALLENGED power to pursue net zero that’s going under the radar

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The shocking details of a bill giving the government unprecedented power to pursue net zero and other eco-goals have been revealed.

The ‘Climate and Nature Bill’, which will have its second reading on Friday, will legally bind the UK government and the Secretary of State for Energy to achieving net zero and a slew of other green targets described by some as ‘national self-harm’.


The legislation, which is being led by Lib Dem MP Roz Savage, will give Labour legal cover to rigorously pursue climate targets.

Critics say it has the potential to erode personal freedoms under the guise of addressing climate crises and could devastate rural economies, enforce invasive carbon tracking and strip property rights from rural folk.

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The legislation states ‘the Secretary of State must achieve the following objectives’, which include reducing greenhouse gas emissions to net zero, taking responsibility for ‘offshored’ emissions via exports and imports, and preventing the world from warming by 1.5 degrees.

It also states the Secretary of State must ‘ensure the end of the exploration, extraction, export and import of fossil fuels by the United Kingdom as rapidly as possible,’ inviting concerns the UK may harm its energy security in pursuit of green credentials.

Other objectives include ‘fulfilling the Paris Climate agreement,’ ‘halting and reversing the degradation and loss of nature in the United Kingdom and overseas’ and ensuring ‘nature is visibly and measurably on the path of recovery.’

Critics have argued the government could use the bill as legal cover to seize farmers’ land for rewilding projects, harming the UK’s food security and destroying rural economies.

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Roz Savage

Roz Savage, Lib Dem MP and leader of the Climate and Nature Bill

HoC Official Portrait

It could also provide legal cover for land requisitions for vast solar panel farms, scores of wind turbines and other green energy producing infrastructure across Britain’s countryside.

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Sceptics also highlight the potential skyrocketing of energy prices as the UK government is legally required to move away from fossil fuels to expensive green energy.

Hikes to energy prices, which have already happened under Labour, would tip many businesses and families struggling with the cost of living over the edge.

This could also make travel prohibitively expensive, something Labour have been accused of eyeing to encourage people into electric cars.

Critics have also warned how the legislation could weaken the UK internationally, making us dependent on foreign imports from countries like China.

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It comes after Donald Trump promised to scale up the US’s fossil fuels industry, telling the world America was going to ‘drill, baby, drill’, a move that has buoyed the energy industry in the US.

The bill has split opinion, receiving widespread support from MPs, faith leaders, businesses, seventeen union leaders and eco cheerleaders Dale Vince and Chris Packham.

GB News’ Bev Turner has taken a dim view of the legislation, however.

– YouTube

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The proposed legislation will also require itself to have a ‘positive impact’ on ‘local communities with a high deprivation’, ‘young people’ and ‘people with protected characteristics’ like religion, race, transgender status and age.

OBJECTIVES IN FULL

As laid out by Zero Hour, the campaign for the Climate and Nature Bill, the bill’s objectives include:

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  • Limit the UK’s total CO2 emissions to no more than its proportionate share of the IPCC’s remaining global carbon budget, for a 67% chance of limiting heating to 1.5°C.
  • Reduce CO2 emissions caused in the manufacture of the goods we import, in line with UK territorial emissions.
  • Reduce the UK’s emissions of methane and other greenhouse gases, at rates consistent with the last chance of limiting global heating to 1.5°C.
  • Ensure the end of the exploration, extraction, export and import of fossil fuels by the UK as rapidly as possible.
  • Ensure that steps taken to mitigate emissions minimise damage to ecosystems, food and water availability, and human health, as far as possible.
  • Restore and expand natural ecosystems, and enhance the management of cultivated ecosystems, to protect and enhance biodiversity.
  • Include the Mitigation and Conservation Hierarchy so that any development or activity that threatens nature uses this framework to prioritise the protection of nature.
  • Address the UK’s entire ecological footprint at home and overseas by accounting for and monitoring the impacts on human health and the destruction of nature; through the production and consumption of goods and services and all relate

The bill was supported by some big names when it was first introduced in March 2024 such as Caroline Lucas (former Green Party leader), Ed Davey (Liberal Democrat leader) and Colum Eastwood (Leader of the Social Democratic and Labour Party).

Roz Savage has been approached for comment.

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National park insists second homes policy not 'discriminatory' to English people

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A Welsh national park has insisted its second homes policy is not “discriminatory” to English people.

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Kyle Clifford admits murdering BBC commentator’s wife and their two daughters in Bushey crossbow attack

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Kyle Clifford admits murdering BBC commentator’s wife and their two daughters in Bushey crossbow attack

A man who fatally shot his ex-girlfriend and her sister with a crossbow before stabbing their mother to death has pleaded guilty to their murders – but denied raping his former partner.

Kyle Clifford, 26, tied his ex-girlfriend Louise Hunt’s arms and ankles with duct tape and shot the 25-year-old through the chest with a crossbow bolt at the family home in the quiet cul-de-sac of Ashlyn Close in Bushey, Hertfordshire, in July.

Ms Hunt’s 61-year-old mother Carol Hunt, the wife of BBC commentator John Hunt, sustained significant stab wounds to her knee, hands, back and torso following the attack by Clifford with a 10-inch butcher’s knife.

Hannah Hunt, 28, was found in the main doorway of the house with a crossbow bolt to the chest and was still alive when police arrived at the property at around 7.10pm on 9 July.

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Police had been called by Hannah Hunt, who told officers she feared she was going to die as she had been shot and her sister and mother had also been attacked.

Kyle Clifford pleaded guilty to three counts of murder on Thursday

Kyle Clifford pleaded guilty to three counts of murder on Thursday (PA Wire)

Clifford, who served in the military from 2019 for around three years, became the subject of a manhunt for a number of hours before he was found injured in Lavender Hill Cemetery in Enfield, north London, after shooting himself in the chest with the crossbow.

Appearing via video link at Cambridge Crown Court on Wednesday, Clifford pleaded guilty to three counts of murder, one of false imprisonment against Louise Hunt, and two counts of possession of offensive weapons – the crossbow and the knife.

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He pleaded not guilty to a charge of raping Louise Hunt.

A man and woman deliver floral tributes near to the scene of the attack in Ashlyn Close, Bushey, Hertfordshire

A man and woman deliver floral tributes near to the scene of the attack in Ashlyn Close, Bushey, Hertfordshire (Jonathan Brady/PA Wire)

Following the attacks, the Home Office said home secretary Yvette Cooper was urgently considering whether tougher crossbow laws were needed. Although in the King’s Speech, which took place just days after the killings, there was no proposal to take action on crossbows. It is understood the review is ongoing and no decisions have yet been made but the findings could be published soon.

The previous government looked at bringing in firearms licensing-style rules in the wake of an attempt to kill the late Queen with a crossbow.

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There is currently no registration system for owning a crossbow, no requirement for a licence and they appear to be readily available to buy online. But it is illegal for anyone under 18 to buy or own one, with anyone carrying a crossbow in public without a reasonable excuse facing up to four years behind bars.

Mr Hunt and his third daughter Amy previously issued a statement following the incident, which said: “The devastation we are experiencing cannot be put into words.”

Clifford, of Rendlesham Road, Enfield, north London, is set to face a weeklong trial for the charge of rape at the same court later this year.

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