Demonstrators march through London in June 2022 in protest against violence towards women, and to honour Nicole Smallman and Bibaa Henry, who were murdered in 2020 (Credit Image: © Vuk Valcic/ZUMA Press Wire)

3 min read60 min

When three quarters of Black women who experience domestic abuse want to report it but feel unable to, we should ask a difficult question: what kind of system have we built, if silence feels safer than seeking help?

Valerie did everything we ask of victims. She recognised the danger and sought help. She was failed by the services meant to protect her. Nothing about Valerie and RJ’s deaths was inevitable. If her warnings had been taken seriously, both would still be alive today.

Research by Sistah Space, based on the experiences of more than 2,200 women across England and Wales, shows how serious this problem is. Nearly all of the women surveyed said they did not have confidence that reporting abuse would lead to fair or supportive treatment. Many said they felt misunderstood or dismissed when they did reach out. That matters because what happens when a woman asks for help can determine whether she is protected or put at greater risk.

Violence against women and girls is a national emergency. The government has set out an ambitious approach, with a focus on prevention, accountability and rebuilding trust. That direction is right. But it must be felt in practice across all demographics.

For too many Black women, coming forward is not just difficult, it is risky. There is fear of not being believed, of being stereotyped as aggressive, or of losing their children. Some fear that speaking out will make things worse. When those fears are present, it is not surprising that many women stay silent.

Sistah Space’s report gives clear examples of where things go wrong. Women describe coercive control not being recognised, or harm being minimised because injuries are not obvious. Some speak about bruising on darker skin not being properly recorded. These are basic issues, but they can make the difference between someone being protected or not.

Many professionals work extremely hard to support survivors. But without the right training, risk can be missed.

Culturally competent care is part of getting this right. It means understanding how different experiences shape the way abuse is reported, recognised and responded to. It means building trust, not losing it.

The government has committed to a survivor-centred approach to tackling violence against women and girls. The task now is delivery. For too many Black women, the system still does not feel like it works for them. Valerie’s Law is a practical way to change that. It would make specialist training mandatory for police, social workers and healthcare professionals, so that responses are informed by the lived experience of Black women.

This builds on work already underway, and strengthens it. It would also create a consistent standard, so that support does not depend on where someone lives or who they speak to.

Black women are not asking for special treatment – they are asking for equal treatment. They are asking to be believed and to be treated properly when they ask for help.

If we are serious about ending violence against women and girls, the system has to work for those who currently trust it least. On the 12th anniversary of Valerie and Jahzara’s murders, the case for change is clear. We know what needs to happen. The question is whether we are prepared to act on it.

Abena Oppong-Asare is Labour MP for Erith and Thamesmead

Key Takeaways:

• Small works projects can revitalise commercial spaces efficiently and cost-effectively.
• They offer flexibility for office managers, landlords, and property developers in London.
• Professional planning, compliance, and quality assurance are critical for successful outcomes.
• Choosing experienced contractors ensures compliance, minimal disruption, and long-term value.
• Discover more about small works tailored to commercial needs.

What Are Small Works in Commercial Refurbishment?

Direct Definition and Scope

Small works is any project under £200,000. Small works refer to focused commercial construction, refurbishment, and alteration projects with budgets typically up to £200,000. These works may include office reconfigurations, minor fit-outs, partitioning, lighting upgrades, or compliance-driven modifications. Unlike large-scale refurbishments, small works are designed for rapid turnaround, minimal disruption, and precise delivery in operational office environments.     

Key Features of Small Works

• Rapid project timelines, commonly between two days and six weeks
• Strict adherence to health and safety, CDM 2015, and London building regulations
• Minimal impact on day-to-day business operations
• Customisable to suit tenant, landlord, or property manager requirements

Why Small Works Matter for London Businesses

According to the British Council for Offices, 73% of London-based companies undertook minor office upgrades between 2023 and 2024 to improve employee wellbeing and space utilisation. These projects often provide a measurable return on investment, with workspace enhancements shown to boost satisfaction and productivity.     

How Can Small Works Transform Your Workspace?

Practical Benefits for Commercial Environments

Small works offer a strategic solution for businesses that require modernisation, compliance upgrades, or reorganisation without the cost and disruption of a full-scale fit-out. The flexibility of these projects allows companies to adapt quickly to changing needs, whether accommodating hybrid work models or addressing new health and safety standards.     

Examples of Impactful Small Works Projects

• Partitioning to create private meeting rooms or collaboration zones
• Lighting and power upgrades to meet sustainability standards
• Restroom improvements for accessibility compliance
• Internal redecoration to reinforce brand identity
• Minor mechanical and electrical upgrades, including improved HVAC

Case Study: Office Reconfiguration Success

In 2024, a London financial services firm commissioned a series of small works to create agile zones within their existing office floorplate. By introducing glass partitions and updating communal areas, the project was delivered in under three weeks with zero business interruption. Post-completion surveys found a 24% improvement in team satisfaction and a 15% rise in collaboration, according to internal HR metrics.     

Ensuring Quality and Compliance in Small Works Projects

Professional Planning and Execution

Quality and regulatory compliance remain essential regardless of project size. Appointing experienced professionals ensures that small works are delivered to the highest standards, covering risk assessments, method statements, and necessary accreditations. London businesses often require contractors accredited by ISO 9001, ISO 14001, CHAS, and Constructionline to guarantee both safety and quality.     

Expert Insights: Minimising Disruption and Delay

“For commercial refurbishments in occupied buildings, it is crucial to maintain clear communication and phased delivery,” says Paul Jeapes, Commercial Director (2025). “This approach reduces operational impact and ensures compliance with workplace safety regulations.”     

Managing Budgets and Timelines

Small works projects are typically budgeted with clear, itemised proposals, allowing facilities and office managers to monitor costs closely. According to a 2024 industry survey, 82% of London property managers cited budget certainty as their top priority for selecting refurbishment partners.     

Checklist: Selecting a Qualified Small Works Contractor

• Verify industry accreditations and relevant insurance cover
• Request detailed programmes and phased delivery plans
• Review recent case studies and references from similar sectors
• Ensure commitment to health, safety, and environmental standards
• Assess aftercare and warranty provisions for completed works

Who Benefits Most from Small Works?

Small works are ideal for commercial landlords seeking to minimise vacancy, office managers tasked with compliance or layout changes, and developers looking to add value between tenancies. For example, a landlord in the City of London refreshed common areas in three multi-let buildings, achieving a 17% increase in tenant retention over 12 months, as reported in their 2024 annual review.     

London Market Trends in Small Works

The demand for flexible and sustainable workspaces continues to grow. Recent trends show an increased focus on biophilic design, energy-efficient lighting, and touchless technologies—elements easily addressed through targeted small works. A 2025 report by the UK Green Building Council found that 64% of commercial tenants now prioritise sustainability upgrades when renewing leases.     

Frequently Asked Questions about Small Works

What types of commercial properties are suitable for small works?

Offices, retail units, educational facilities, and healthcare spaces across London benefit from small works programmes. The key factor is the need for focused improvement without a complete overhaul.     

How can disruption be minimised during works?

Phased working, out-of-hours scheduling, and detailed communication all help reduce business disruption. Experienced contractors will provide tailored plans to suit each client’s operational needs.     

Do small works improve asset value?

Yes. Strategic upgrades such as improved lighting, fresh finishes, and updated amenities can increase both asset value and tenant appeal, according to Savills’ 2024 London Office Market Report.     

Taking the Next Step: Making Small Works Work for You

For business owners, facilities managers, and landlords in London, well-planned small works represent an opportunity to adapt, modernise, and futureproof their commercial spaces. The right programme can support business growth, regulatory compliance, and long-term efficiency. By prioritising quality, communication, and expert guidance, organisations can deliver successful outcomes that benefit staff and tenants alike.     

To ensure your next project delivers measurable value, explore guidance on small works and review recent success stories from similar commercial environments. Consider consulting with a specialist to discuss your unique requirements and identify the best approach for your property or business.

Shaun Connor (Photography by Dinendra Haria)

7 min read1 hr

Shaun Connor was just 18 when he landed his first job in the Palace of Westminster in January 1978, but his first day started with disappointment.

Born and raised on the Churchill Gardens estate in nearby Pimlico, Connor had never visited Parliament before. He had been hired only a few days previously, having spotted an advert in the labour exchange on Chadwick Street.

“They used to have cards with the vacancies on them,” he says. “I saw this card and all it said on it was ‘Clerical officer required in local SW1 area’.”

What he hadn’t been told was what exactly this work would involve. On his first day, his line manager explained he’d be working in the Records Office, spread across 12 floors in the Victoria Tower.

“I said to him, naively: ‘Records! I love records. I spend all my money buying records.’ He looked at me and said: ‘Not those kinds of records.’”

Far from bursting with all his favourite albums by T.Rex, David Bowie and Roxy Music, the Records Office in fact comprises a vast archive of manuscripts and parliamentary acts stretching back over the last 500 years. But that didn’t stop Connor finding ways to amuse himself.

“I used to run up from the ground floor to the very top to see how long it would take me, every day, and see if I could do a personal best. I couldn’t do one flight of stairs now, never mind all of them.”

That job would mark the start of almost half a century of service to Parliament. Connor, now aged 66, will retire at Easter after 48 years in five different roles.

Parliament, he says, had a different air about it in the 1970s: “In some ways, it was kind of a stuffier atmosphere, but at the same time, strangely enough, it was quite close-knit.

“Back then, the workforce was much smaller than it is now, and virtually everyone knew each other. Remember, there was no Portcullis House, there was no Millbank, it was just the main building.”

Within a couple of years, Connor had moved into a new role in Parliament’s sound archive – a post that seemed more attuned to the career he’d imagined as a boy.

“When I was at school, the thing I wanted to do was get into the music business,” he says. “I wanted to work in a recording studio, to be a sound engineer.”

It was only in 1978 that sound recording began in the Commons and Lords. Cameras in both Chambers were still another 11 years away but, for the first time, MPs’ and peers’ debates reached voters’ ears across the land.

Connor’s job involved retrieving audio excerpts from Parliament for the BBC and other news organisations, but also – for a charge of 50p – creating tapes for parliamentarians who wanted personal copies of their speeches. Among the most regular customers he remembers from that time were Tony Benn, never without his trademark pipe, and Lord Trefgarne, a minister in Margaret Thatcher’s government who is now the longest-serving peer.

This role was followed by jobs in the House of Lords Library and then in the Committee Office, before finally arriving in 2005 at the Printed Paper Office (PPO), where he has worked ever since.

The PPO is responsible for providing peers with documents, reports and copies of legislation, with its front desk serving as an information point about the day’s proceedings.

“I’d never had a front-facing job before, I’d always been behind the scenes,” says Connor. “It was a bit daunting because when you’re at the front desk, people come and ask you things and you’re expected to know the answers to them all.

“Even if you don’t, you’re expected to know things, because you’re representing not just the office, but the House of Lords.”

His nerves were soon settled, however, and he enjoyed getting to know peers – including Lord Sugar. The businessman and former Spurs chairman mentions Connor fondly in one of his books as someone he liked bantering with about football.

“He would never pick up anything, no material,” says Connor, a Chelsea fan. “He would just put his head round the door and say, ‘I see your lot were lucky again on Saturday.’”

If Sugar did come in, it would usually be to ask for a pen – and in return he later gifted Connor a pen of his own. Pressing a button on it played a recording of The Apprentice star saying: “You may be hired, or you may be fired – and you’re probably fired.”

Over his 48 years in Westminster, Connor has seen major changes to how Parliament works, including the arrival of the estate’s first computers in the 1980s. He recalls his older colleagues advising him at the time: “Don’t touch it. It’s a white elephant. It’s one of these here today, gone tomorrow, new toys.”

Connor has also borne witness to political history, from the 1979 vote of no confidence in James Callaghan’s government – which was decided by a single vote – through to the 2017 terror attack, where he was briefly held at gunpoint by a police officer.

“We were in lockdown – you weren’t allowed out of your office, and all of a sudden, there were swarms of armed police around,” he remembers.

Connor’s colleagues called him to say they’d been taken by police to a safe location, and that officers would probably come and take him there too. He decided to attempt a quick trip to the loo first.

“I went downstairs where our toilets are, and as I got out of the lift, I was walking down the corridor, and I heard a voice saying: ‘Identify yourself! Put your hands in the air.’ There was this guy and he was pointing his gun at me.

“I said to him: ‘I work here, I’m going to use the toilet.’ He said: ‘I’d rather you didn’t.’ I replied: ‘I’d rather I did!’” The officer relented and waited outside before escorting him to safety.

I feel proud and privileged to have been a part of this place

As Connor has aged, so has the Palace, with fires, leaks and falling stonemasonry becoming more regular occurrences. Having spent so much time in it, he feels strongly about the need to preserve the building and its heritage: “You’ve got to keep this building, because it’s so iconic. To me, it doesn’t matter how much it’s going to cost – you’ve just got to keep it.”

He is clearly devoted to Parliament and tells The House he expects his last day to be an emotional one.

“Every time I see it on the telly, and they’re talking about the Houses of Parliament… I feel proud and privileged to have been a part of this place,” he says.

“Especially where I am in the PPO, I feel as if I make a difference when I come into work. I’m not just coming into work for work’s sake. I actually feel as if I contribute and as if I’ve played a part in the day-to-day process of how Parliament works.

“That’s the kind of thing I’ll miss – being in day-to-day contact with people and actually feeling part of something.”

In retirement, Connor plans to pursue his interest in photography with his partner Julie, whom he met in Parliament. He also hopes to work the odd shift in his local independent record store, an “Aladdin’s cave” of a place with “loads of old records that need sorting out”.

While the Victoria Tower may not have entirely lived up to his imagination as a music-obsessed 18-year-old, Connor appears now to have found somewhere that will. 

The Prime Minister has consistently characterised Kemi Badenoch’s position that the UK should have allowed the US use of our military bases when requested for their strikes on Iran – especially Akrotiri, in Cyprus, Diego Garcia in the Chagos Islands (still British, just) and Fareford, in the UK – as “wanting a war”.

Phrases such as gung-ho, and warmongering have been levelled at the Conservatives, and indeed Reform. It seems patently obvious that Keir Starmer has decided to tack towards holding on to any Muslim voters he’s not yet shed to the Greens and capitalise on the general unpopularity of President Trump in the UK.

However our most recent survey, taken exactly a month before US and Israeli strikes on Iran shows huge support for Badenoch’s statement that she would have granted use of UK bases to the American when requested from the start of operations.

81.2 per cent of responders were clear, the UK should have granted American allies use of the bases. Argument will rage as to whether that counts as ‘participation’ or ‘not involved’ as suits whoever is making it, but the PM’s granting of such bases a day later for ‘defensive operations only’ and his insistence that this is not the UK’s war did not stop the Iranian regime firing on Akrotiri, a base in Iraq or attempted two drone strikes on Diego Garcia. It seems we are considered ‘belligerents’ by the regime whether we like it or not. We should not ignore the 11.2 per cent who agreed with the PM’s position but in context of the support for Badenoch’s it’s small.

Perhaps more tricky for the Conservatives defending the line that all Badenoch was saying was she’d have have granted use of our bases from the ‘get go’ is the significant backing members give to the strikes themselves.

62.3 percent say they back the airstrikes on Iran conducted by the US and Israel even a month after the war started and the ripples financially were already being discussed and felt in fuel prices and the costs of living. There’s still almost a quarter of responders who think the strikes were the wrong choice and that number may grow over time depending on outcomes. We will check this again in the future.

The question only tackles the motivation for the strikes being right, not whether the plan will work or if the war will achieve any stated aim, or continue for far longer than the White House had hoped.

However in terms of the UK’s domestic reaction to the war it has prompted an overwhelming response to the question of whether Britain is spending enough on defence and fast enough, given the questions both the Shadow Defence Secretary, James Cartlidge and ConservativeHome’s Tali Fraser have been asking, on this site, about where the Labour Government are with plans for defence spending.

92.8 percent of Conservative members who responded think not only should the Uk spend more on defence but it should do so sooner than the Government’s timeline. Nobody at all thought we should spend less than 2.4 percent of GDP and all other options amounted to just 7.2 per cent of responses.

The news is still focussed on what President Trump does next in Iran, but increasingly also on the effects globally of this conflict. One suspects that those number supporting the initial intent to strike Iran might be porous over time, but the defence spending response will only solidify as the geo-political situation around the world remains febrile, and great powers exercise their might with greater freedom.