Shadow Department for Work and Pensions (DWP) boss Helen Whately couldn’t help but get in the Tories’ punches on disabled people. On Tuesday 24 March, the latest DWP wet wipe (in a long line of DWP wet wipes) took to GB News to shit on those claiming Personal Independence Payment (PIP):
The main thrust was that disabled people doing PIP assessments over the phone are just ‘faking it’, because of course it was.
DWP PIP: Whately on a warpath over remote assessments
Whately was referring to an ‘analysis’ the Tories hyped up in shitrag the Sun. Supposedly, this found that:
when a person is assessed face-to-face for PIP, 44 per cent end up getting the benefit.
But when it is done remotely the rate is far higher at 57 per cent.
Of course, the article is sparse on the actual detail of quite how the Tories came to these numbers. However, it does seem to chime with figures DWP minister Stephen Timms previously put out via an answer to a parliamentary written question.
Regardless, the analysis doesn’t actually prove what Whately wants it to. It went on to claim that:
It has led to an extra 259,000 successful claims a year on average — equal to a higher annual welfare bill of £1.8billion.
That remote assessments have higher success rates doesn’t evidence that people are “gaming the system” as she suggested. More likely, what it shows is that when disabled people are given assessments appropriate to their health circumstances, they’re better able to articulate their lived realities and resulting needs.
The fact is, the latest DWP statistics show that 65% of PIP decisions cleared at tribunal between October 2020 and September 2025 were overturned in the applicants’ favour. The DWP has also changed its decision and awarded PIP to 20% of people who made an appeal. In other words, the DWP is wrongly refusing PIP to disabled people who are eligible for it.
And disabled folks who’ve applied for PIP report plenty of terrible experiences with assessors.
The PIP assessment is not easy. People who should get it, don’t. The assessment is long and gruelling, and regularly degrading.
The analysis’s £1.8m savings claim is total nonsense — because there’s no proof those 259,000 people weren’t eligible.
But naturally, Whately and her colleagues — who aren’t medically trained — want to decide who’s ‘deserving’ and ‘disabled enough’ to get support.
Face-to-face assessments unsafe and inaccessible
Hilariously, DWP boss Pat McFadden and DWP minister Torsten Bell were both scoring political points on X:
Of course, both were evidently loathe to mention that the former Conservative government brought in this shift to remote assessments because of the deadly COVID-19 pandemic. A pandemic where repeated government mismanagement forced clinically vulnerable disabled people to ‘shield’ in lockdown long after their non-disabled peers.
A pandemic in which disabled people were up to 3 times more likely to die. In the early months of the pandemic, learning disabled people were 30 times more likely to die from it.
Props to the Tories for forgetting again that clinically vulnerable disabled people exist. Forcing face-to-face appointments will put many disabled people at risk. And this would also be a barrier for many disabled and chronically ill folks who either simply can’t travel to appointments, or risk worsening their health by doing so:
PIP success rates have plummeted
The rate of DWP approving applications for PIP has also actually plummeted:
Specifically, successful awards sat at 55% in 2018-19 and decreased slightly to an average of 52% the following financial year.
By comparison, as Benefits and Work recently reported, this rate has continued to drop. For the quarter ending January 2026, the DWP approved just 35% of new claims. This was down from 43% the same quarter last year. In other words, a little over one in three applicants are actually getting awards of PIP. It’s also a decrease from the previous quarter that saw success rates reach just 38% (also a fall from 44% Q3 in 2024).
So contrary to the Tories’ rhetoric, no, the DWP isn’t handing out PIP more readily since the former Tory government implemented remote assessments.
DWP — more people should get PIP anyway
But why would Whately and co. let facts get in the way of a good vilifying soundbite?
When Whately bandies about her dubious figures, it’s the number of people claiming PIP she’s attacking. And of course, in this context, it’s easy to spin that PIP claims are spiralling. Because quite simply, more people are indeed applying for it.
It’s not rocket science to recognise that off the back of a disabling pandemic, more people will in fact be disabled.
What’s more, it’s also a good thing more disabled people are actually applying for it. As the Canary’s Rachel Charlton-Dailey recently highlighted:
There’s also the fact that just 3.9 million people claim PIP. The DWP and press make this sound like a huge number, but it’s only a fraction of how many disabled people there are in the country. 16.8 million people self-identify as disabled in the UK, so that’s less than a quarter of them claiming PIP.
There might be a huge uproar over ‘1 in 10 people claiming PIP’, but disabled people make up 25% of the population. It should be 1 in 4.
Instead then, it’s the above proportion figures that matter. Let’s not forget that PIP is to level the playing field for disabled people. It helps with the extra £1,095 a month costs disabled people incur.
However, the Tories would still have you believe it’s bullshit about the “bloated benefits bill”.
It didn’t go unnoticed either that Whately was banging on about this days after the Labour government announced its call for evidence for the Timms Review.
Ironically, the review should address all the above issues with the assessment system. As the Canary pointed out however, this is already shaping up to be a monumental stitch-up.
The simple fact of the matter is that to politicians on both sides of the House, disabled people are a convenient scapegoat to justify their austerity agendas. While these cronies of corporate capitalism run this country, disabled lives will only ever be a political football to kick to the sidelines.
Featured image via the Canary
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