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Can technology fix the ‘broken’ concert ticketing system?

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Can technology fix the 'broken' concert ticketing system?
Jacki Thrapp Jacki ThrappJacki Thrapp

American Jacki Thrapp found that it was cheaper to fly to Europe to see Taylor Swift

For Nashville native Jacki Thrapp flying to Europe this summer to see her idol Taylor Swift perform live was a “no brainer”.

With the cheapest tickets for the remaining US dates of Swift’s continuing Eras Tour now costing $2,500 (£2,000) on the resale market, up from their face value of $49, some American fans realised that it would be cheaper for them to fly across the Atlantic to catch one of the European shows instead.

So back in May, Jacki went to see Swift perform twice in Sweden, with each ticket costing her less than $200.

“Americans are paying so much money, and a lot of Taylor Swift fans are people in their 20s and 30s,” says the 32-year-old. “We’re paying so much money to see her in the US when a lot of us still can’t even afford a house.”

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Although Jacki bought two Swedish tickets on the secondary market, the mark-up of the most expensive was only around double its face value. This is said to be because buying resold tickets is not an established thing to do in Sweden, unlike in the US and UK.

In other European countries, such as Germany, tickets cannot be resold at more than 25% above their face value. Meanwhile, some nations go even further. Italy, Portugal and the Republic of Ireland all have laws in place that prevent concert tickets being sold above their original price.

In the UK and the US the price of re-sold tickets can currently be as high as people are willing to pay. In April, 250 musical artists, including Billie Eilish and Cyndi Lauper, signed an open letter that attacked “predatory resellers”, and called the current ticking system “broken”.

The situation may change for the better in the UK in the next few years, as the Labour Party, which forms the new government, said in March that it planned to cap the resale price of tickets.

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Yet laws preventing excessive pricing on the secondary market do not stop two key issues – touts getting their hands on excessive amounts of tickets in the first instance, and the risk of people buying counterfeit tickets or being scammed.

The latter is said to have affected hundreds of Taylor Swift fans who tried to buy tickets for her concerts in the UK this summer.

Getty Images Taylor Swift performing at Wembley Stadium in JuneGetty Images

Tickets for Taylor Swifts’ concerts are a must-have for many this summer

Asher Weiss, chief executive of ticketing start-up Tixologi, believes that technology is the solution, particularly AI.

“People [touts] will buy a ticket and list it on multiple marketplaces for secondary sale,” he says. “And then even if it sells on one, they won’t take it down off the other one.

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“So multiple people end up with the same ticket, trying to get in,” explains Mr Weiss, whose firm is based in Los Angeles.

To prevent people buying excessive numbers of tickets, he says that Tixologi’s AI “will be able to flag people making multiple purchases from the same IP address as unusual purchasing behaviour”.

“That would prevent those bad actors, and protect the true fans and customers,” adds Mr Weiss.

His firm is also able to ensure that only one copy of a ticket can ever exist. It does this by using blockchain, the technology that underpins cryptocurrencies. This prevents duplication.

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Tixologi’s electronic tickets also have a rotating QR code that is said to be extremely difficult to copy, so that fake ones are instantly spotted when scanned. And a venue or artist can select a function called “disable transfers”, which prevents a user from emailing the ticket to someone else. This makes them much harder to re-sell.

Getty Images A woman looking at a QR code on her phoneGetty Images

Tixologi’s electronic tickets have a rotating QR code to prevent them being copied

UK ticketing company Seat Unique is working with London’s Wembley Stadium to sell hospitality tickets for Taylor Swift’s tour. She returns to the stadium for five shows in August, following three there in June.

“It is probably the most popular event I’ve seen in 15 years,” says Robin Sherry, Seat Unique’s founder and chief executive.

The company specializes in allowing venues and artists to sell their tickets via dynamic pricing. What this means is that the price is allowed to go up, and down, according to demand.

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The idea is that the venue and artists sell the tickets directly, and therefore get the additional income if prices rise, instead of that money going to sellers on the secondary market.

To set the dynamic price Seat Unique is now using AI to constantly monitor demand and automatically respond to it.

“It’s ultimately about keeping tickets in the hands of fans not scalpers,” says Mr Sherry, who also works with sports clubs and organisations.

He adds that AI also has the ability to transform the marketing of concerts and other events, with adverts specifically targeted at individuals based on learning what they are interested in.

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“I always jokingly say, AI will know what events you want to go to before I do,” he adds, saying that this will be “revolutionary in an industry that has been slow to modernise”.

While AI is starting to change how we are able buy tickets to concerts and other events, it is also beginning to appear on the stage.

In November a new AI-powered hologram of Elvis Presley will be performing live in London.

The creator of the Elvis Evolution production, Andrew McGuiness, says the hologram is so lifelike that it will be “less like Abba Voyage and more like time travel”.

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But whether AI will be the answer for fans like Jacki Thrapp remains to be seen. “This was the first time I’ve ever left America to see one of my favourite artists, but there has to be a better way to do this,” she says.

Both Seat Unique and Tixologi hope that better way will be delivered by advances in AI.

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Netflix teases its animated Splinter Cell series

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Netflix teases its animated Splinter Cell series

It’s been quite some time since we heard anything about Netflix’s animated adaptation of Splinter Cell — but the streamer has finally provided some details on the show. The reveal comes in the form of a very brief teaser trailer, which shows a little bit of the show, but mostly showcases Liev Schreiber’s gravelly take on lead character Sam Fisher. We also have a proper name now: it’s called Splinter Cell: Deathwatch.

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Horseshoe crabs: Ancient creatures who are a medical marvel

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Horseshoe crabs: Ancient creatures who are a medical marvel


Horseshoe crabs: Ancient creatures who are a medical marvel – CBS News

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Correspondent Conor Knighton visits New Jersey beaches along the Delaware Bay to learn about horseshoe crabs – mysterious creatures that predate dinosaurs – whose very blood has proved vital to keeping humans healthy by helping detect bacterial endotoxins. He talks with environmentalists about the decline in the horseshoe crab population, and with researchers who are pushing the pharmaceutical industry to switch its use of horseshoe crab blood with a synthetic alternative used in medical testing.

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NYT Strands today — hints, answers and spangram for Friday, September 20 (game #201)

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NYT Strands homescreen on a mobile phone screen, on a light blue background

Strands is the NYT’s latest word game after the likes of Wordle, Spelling Bee and Connections – and it’s great fun. It can be difficult, though, so read on for my Strands hints.

Want more word-based fun? Then check out my Wordle today, NYT Connections today and Quordle today pages for hints and answers for those games.

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SpaceX to launch bitcoin entrepreneur and three crewmates on flight around Earth’s poles

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SpaceX to launch bitcoin entrepreneur and three crewmates on flight around Earth's poles


A blockchain entrepreneur, a cinematographer, a polar adventurer and a robotics researcher plan to fly around Earth’s poles aboard a SpaceX Crew Dragon capsule by the end of the year, becoming the first humans to observe the ice caps and extreme polar environments from orbit, SpaceX announced Monday.

The historic flight, launched from the Kennedy Space Center in Florida, will be commanded by Chun Wang, a wealthy bitcoin pioneer who founded f2pool and stakefish, “which are among the largest Bitcoin mining pools and Ethereum staking providers,” the crew’s website says.

081224-fram2-crew.jpg
The Fram2 crew, seen during a visit to SpaceX’s Hawthorn, Calif., manufacturing facility. Left to right: Eric Philips, Jannicke Mikkelse, commander Chun Wang and Rabea Rogge.

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“Wang aims to use the mission to highlight the crew’s explorational spirit, bring a sense of wonder and curiosity to the larger public and highlight how technology can help push the boundaries of exploration of Earth and through the mission’s research,” SpaceX said on its website.

Wang’s crewmates are Norwegian cinematographer Jannicke Mikkelsen, Australian adventurer Eric Philips and Rabea Rogge, a German robotics researcher. All four have an interest in extreme polar environments and plan to carry out related research and photography from orbit.

The mission, known as “Fram2” in honor of a Norwegian ship used to explore both the Arctic and Antarctic regions, will last three to five days and fly at altitudes between about 265 and 280 miles.

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“This looks like a cool & well thought out mission. I wish the @framonauts the best on this epic exploration adventure!” tweeted Jared Isaacman, the billionaire philanthropist who charted the first private SpaceX mission — Inspiration4 — and who plans to blast off on a second flight — Polaris Dawn — later this month.

The flights “showcase what commercial missions can achieve thanks to @SpaceX’s reusability and NASA’s vision with the commercial crew program,” Isaacman said. “All just small steps towards unlocking the last great frontier.”

Like the Inspiration4 mission before them, Wang and his crewmates will fly in a Crew Dragon equipped with a transparent cupola giving them a picture-window view of Earth below and deep space beyond.

No astronauts or cosmonauts have ever viewed Earth from the vantage point of a polar orbit, one tilted, or inclined, 90 degrees to the equator. Such orbits are favored by spy satellites, weather stations and commercial photo-reconnaissance satellites because they fly over the entire planet as it rotates beneath them.

The high-inclination record for piloted flight was set in the early 1960s by Soviet Vostok spacecraft launched into orbits inclined 65 degrees. The U.S. record was set by a space shuttle mission launched in 1990 that carried out a classified military mission in an orbit tilted 62 degrees with respect to the equator.

The International Space Station never flies beyond 51.6 degrees north and south latitude. NASA planned to launch a space shuttle on a classified military mission around the poles in 1986, but the flight was canceled in the wake of the Challenger disaster.

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“The North and South Poles are invisible to astronauts on the International Space Station, as well as to all previous human spaceflight missions except for the Apollo lunar missions but only from far away,” the Fram2 website says. “This new flight trajectory will unlock new possibilities for human spaceflight.”

SpaceX has launched 13 piloted missions carrying 50 astronauts, cosmonauts and private citizens to orbit in nine NASA flights to the space station, three commercial visits to the lab and the Inspiration4 mission chartered by Isaacman.

Isaacman and three crewmates plan to blast off Aug. 26 on another fully commercial flight, this one featuring the first civilian spacewalks. NASA plans to launch its next Crew Dragon flight to the space station around Sept. 24.

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Finally, a screen that goes anywhere

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Finally, a screen that goes anywhere

Today we’re launching a totally new, totally different app. Meet Orion.

Orion is a small, fun app that helps you use your iPad as an external HDMI display for any camera, video game console, or even VHS. Just plug in one of the bajillion inexpensive adapters, and Orion handles the rest.

But wait — we’re a camera company. Why an HDMI monitor?

We built this to scratch a few itches. First, in professional cinematography, it’s common to connect an external screen to your camera to get a better view of the action. Orion not only gives you a bigger screen, but you can even share screenshots with your crew with a couple of taps.

We also built this for… pure fun. When traveling with a Nintendo Switch, it’s a delight to play games on a bigger screen, especially alongside friends.

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Giant “flying” Joro spiders love big cities. A new study found their ability to chill out in stressful situations may be why

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Giant "flying" Joro spiders love big cities. A new study found their ability to chill out in stressful situations may be why


The saga of the large invasive Joro spiders that parachute through the air isn’t over. A new study found that the critters with 4-inch-long legs are truly built differently, with hearts that are able to withstand the loud and bustling noises of big cities

University of Georgia researcher Andy Davis made the discovery while conducting cardiac stress tests on Joro spiders and their cousin, the golden silk spider. The research, published in Physiological Entomology on Monday, found that the species know how to chill out and stay calm when put in heart rate-raising situations. 

The Joro spider, also known as Trichonephila clavata, “is known for making webs not only in natural green spaces but also in cities and towns, often on buildings and human dwellings,” the study says. “The stress reactions of Trichonephila spiders could be characterized as ‘even-tempered,’ which may factor into their ability to live in habitats with frequent disturbances.”

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Davis and his team evaluated the physiological reactions of Joro spiders and golden silk spiders and compared them to those of another pair of similarly-sized species that are related to each other, garden spiders and banded garden spiders. 

Researchers recorded baseline heart rates of the arachnids while they were resting and inactive, and then recorded their heart rates after restraining them under electronic sensors for 10 minutes.

Spider Takeover
The Joro spider seen in Johns Creek, Georgia, on Oct. 24, 2021.

Alex Sanz / AP

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“When subjected to the novel restraint stress, heart rates of all spider species became elevated, which is an expected reaction that other spider researchers have noted,” the study says. “However, there were differences among species in the magnitude of this elevation, and of how the responses progressed during the 10 min period.”

The garden spiders, both of which belong to the Argiope genus, showed “distinct periods of fluctuations during the restraint” and were even found to struggle against the restraints, researchers said. Joro spiders and their golden silk cousins, on the other hand, were “less variable and more even.” They were also observed entering a state of thanatosis for more than an hour after stressors, meaning they essentially froze up during that time. 

The tests “are beginning to paint a picture of how the invasive Joro spider and its cousin, the golden silk spider, have a unique way of tolerating novel stressors, which may be the reason for their ability to occupy anthropogenic landscapes,” researchers said, noting that other spider species in their family line could share this trait, although that would need further investigation.

Joro spiders have been making headlines for years as they continue to spread up the East Coast. Originally from Asia, the spiders are believed to have been first introduced to north Georgia around 2010. They have since been found across nearly a dozen other states. In December, Davis told The New York Times that New York is “right in the middle of where they like to be.” It’s been predicted that they could pop up in the New York tri-state area this summer, although no reports of such have been made.

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A Joro spider
A Joro spider

Dave Coyle/Clemson University


“They seem to be OK with living in a city,” he told the paper, adding that they’ve been seen hanging out on street lamps and telephone poles, where “regular spiders wouldn’t be caught dead in.” 

The latest findings may not definitively prove that the spiders’ relaxed demeanor is the reason for “their affinity for urban settings,” the study says, adding that more research is needed. It does, however, bolster Davis’ research from February, which also found that Joro spiders don’t necessarily mind the increased noise and vibrations that come with city living. 

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“These Joro webs are everywhere in the fall, including right next to busy roads, and the spiders seem to be able to make a living there. For some reason, these spiders seem urban tolerant,” Davis said of his earlier research. 

UGA student and co-author of that study, Alexa Schultz, agreed, saying, “It looks like Joro spiders are not going to shy away from building a web under a stoplight or an area where you wouldn’t imagine a spider to be.” 

But don’t worry — while the spiders are venomous, they don’t pose a danger to humans, although they may elevate your heart rate more than you elevate theirs.  

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