Payments firm to reorganise into four business units
Payment solutions provider PayPoint has revealed a restructuring plan aimed at cutting costs and attracting more customers to use its services in shops.
It will result in the company being restructured into four divisions, encompassing its network services, merchant services, digital payments and open banking, and its Love2shop brand.
PayPoint operates a retail network of over 30,000 convenience stores, offering community services such as cash withdrawals and deposits, ATMs, cash bill payments, energy top-ups and vouchers. It also runs Collect+ and Royal Mail Shops, enabling parcels to be collected and returned at thousands of local outlets.
The company has not disclosed cost-cutting targets or specified whether there will be any impact on its workforce, which numbered around 940 employees this time last year. However, it said the reorganisation will create cost savings and could potentially result in increased dividends for shareholders.
As part of the changes, PayPoint stated it is concentrating on boosting consumer footfall and enhancing sales from its services across retail partners. The overhaul will also entail a significant “reset” of the structure of its merchant services division, which collaborates with over 30,000 UK SMEs (small and medium-sized enterprises) to provide payment services in their shops.
Meanwhile, PayPoint plans to expand the Love2shop brand, which provides digital and physical gift cards. That division, based in Liverpool’s landmark 20 Chapel Street building, is set to bring in £53.2m in revenue this financial year.
The group said: “The reorganisation will enable an improved focus on new business growth and on maximising opportunities across Love2shop’s distribution channels. Continued investment in our technology platform, ongoing product enhancement and leveraging AI to improve marketing insight will strengthen our go-to-market strategy and support accelerated new business growth across Love2shop Business, the expansion of our prepaid savings proposition and growth of our consumer channels, including through our Incomm Payments partnership. There also remain significant opportunities to integrate Love2shop more efficiently across the wider PayPoint Group and client base.”
PayPoint acquired Love2Shop when it took over Merseyside Christmas vouchers firm Appreciate Group in an £83m deal in 2023. That business, formerly known as Park Group, was founded by former Everton FC and Tranmere Rovers owner Peter Johnson and was originally best known for its Christmas hamper savings scheme.
London-listed PayPoint anticipates reporting a record financial performance for the year ending in March, with results due to be published in June. It also forecasts returning over £90 million to shareholders through buybacks and dividends during the financial year.

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