The Department for Work and Pensions (DWP) has outlined the identity verification process for people making a new Universal Credit claim, including which documents can be used as evidence
Those making a fresh Universal Credit claim may be required to submit specific documentation to confirm their identity, with the Department for Work and Pensions (DWP) outlining the evidence that can be used online and what occurs should claimants be unable to prove who they are digitally.
Individuals who are unable to verify their identity online may be requested to attend a Jobcentre appointment or furnish additional information before their Universal Credit claim can proceed.
Identity verification forms a crucial part of the Universal Credit application process, helping to ensure payments reach the correct recipient. The most recent DWP figures reveal that 8.3 million people throughout the UK are receiving financial support via Universal Credit.
According to GOV.UK guidance, people can usually verify their identity online if they have any two of the following:
- A valid UK passport
- A UK driving licence
- Information from recent Self Assessment tax returns
- Credit reference information
The online service cross-references information against official records and can help accelerate the application process for new claimants, reports the Daily Record.
However, not everybody will be in a position to verify their identity digitally. The DWP has stated that those who are unable to use the online service may be offered alternative means of confirming their identity.
This can include submitting documents, attending an in-person appointment at a Jobcentre, or completing a biographical interview by telephone.
Claimants who are requested to attend a Jobcentre interview may be required to bring proof of identity and other supporting documentation with them. The official guidance notes that the precise paperwork required may differ depending on an individual’s personal circumstances and what details the DWP already has on record.
Universal Credit is a means-tested benefit intended to assist those on a low income, those out of employment, or those unable to work with their everyday living costs.
The benefit has now superseded six legacy benefits, including Working Tax Credit, Child Tax Credit, Income Support, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance and Housing Benefit for the majority of working-age claimants.
Those submitting a new claim can begin the process via GOV.UK, where they will be prompted to set up an account and confirm their identity before supplying details regarding their income, savings, housing costs and household situation.
The DWP has released comprehensive guidance on GOV.UK outlining the documents that can be used to verify identity, along with alternative options for those who are unable to complete the process online.

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