Manchester City asked a number of season ticket holders to verify their seats using face scanning technology, but say this was an error
Manchester City have insisted there are no plans to introduce facial recognition at the Etihad for supporters after a number of season ticket holders were mistakenly asked to ‘verify’ their tickets using biometrics.
The club have been working with official ‘verification partner’ Veritran for the last 18 months to clamp down on touting but say the measures are not aimed at those fans who have bought the right to attend every home game.
City have added more than 4,000 new Flexi Tickets with the opening of the expanded North Stand to take the number of season tickets over the 40,000 threshold – two thirds of the stadium capacity. However, some of those getting their new tickets raised concerns after being asked to upload ID and scan their face to confirm the purchases.
Chelsea and Manchester United are among the clubs to have introduced mandatory ID verification for all supporters; the intention is to tackle touting, but fixing one person to one ticket risks stopping loyal fans from going and changing how season tickets have been used for decades. City fans raised concerns a year ago when facial recognition cameras were installed at turnstiles.
The club said then and now that these are not turned on for supporters at matchdays, and City have reiterated to the Manchester Evening News that there are no plans to introduce any form of verification for season ticket holders. Those who were asked for it were done so as the result of an error while their status upgraded from a member to a flexi gold ticket holder.
City have introduced a verification process for members – i.e anyone who buys a membership so that they can purchase individual match tickets – in an effort to weed out duplicate or fake accounts and so make games safer for home fans. This remains voluntary across the board, although a small number have been asked to verify their identity after suspicious activity on their account; hundreds have chosen to take part in the process to confirm they are a genuine fan and avoid future issues when buying tickets.
The club suspended more than 2,500 accounts last season for breaches relating to touting and misuse. City have looked to be more pro-active after the biggest concern cited in a survey produced by fan group 1894 during the 2024/25 season was safety and security after a number of incidents with away fans in the home ends.
However, it was also recognised that changes to the ticket transfer system went too far last season and left many Blues frustrated at being unable to give their ticket to fellow supporters when they couldn’t go. That has been amended for the new campaign in the hope that it makes things easier again for fans to share tickets.
Any form of ID verification would potentially make this more difficult, but aside from the voluntary offer for fans City say it is not part of their plans.















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