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Top Platforms by Use Case

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Top Platforms by Use Case

Retail AI solutions now span a wide range of jobs: some handle customer service, others forecast demand, others personalize product recommendations, and a few do all three at once. There’s no single “best” platform the right one depends on whether you’re running a single storefront or a multi-location chain, and whether your biggest pain point is inventory, customer support, or conversion. Below is a breakdown of the strongest retail AI solutions on the market right now, organized by what each one actually solves. New to the topic first? Our guide to AI in retail covers the underlying use cases and benefits before you start comparing platforms.

Retail AI Solutions at a Glance

1. Shopify Magic : Best for Small E-Commerce Retailers

Shopify’s built-in AI toolkit, Magic, is included across Shopify’s plans and covers product description generation, AI-assisted email marketing, and basic customer insights without requiring a separate integration. For a small retailer already running on Shopify, this is the lowest-friction way to start using AI – there’s no new platform to learn, and the features live directly inside the admin dashboard already in use.

Key features: AI product descriptions, AI-assisted email and ad copy, built-in customer and sales insights Pricing: Bundled into existing Shopify plans at no separate cost Best for: Store owners who want AI features without adding a new vendor to the stack.

2. Square for Retail : Best AI-Assisted POS for Brick-and-Mortar

Square’s retail point-of-sale system has layered in AI-driven inventory forecasting and sales analytics for physical stores. It’s particularly well suited to independent retailers who need forecasting and reporting but don’t have the volume or budget to justify an enterprise inventory platform.

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Key features: AI-assisted inventory forecasting, integrated POS hardware, real-time sales analytics Pricing: Free core POS software; paid tiers add advanced inventory and reporting, plus standard payment-processing fees Best for: Independent and small-chain brick-and-mortar retailers.

3. Tidio : Best for AI-Powered Customer Service

Tidio combines live chat, AI chatbots, and multichannel messaging in a single dashboard built for small and mid-size retail and e-commerce teams. It’s positioned as an accessible entry point into AI customer service – a store can automate FAQs, order-status questions, and basic troubleshooting without hiring additional support staff.

Key features: AI chatbot (Lyro), live chat, unified multichannel inbox Pricing: Free plan available; paid tiers scale by conversation volume, with AI chatbot capacity often metered or gated to higher tiers – worth checking current plan details before budgeting, as this is a common source of surprise cost Best for: Retailers that want to automate routine customer service without an enterprise support stack.

4. Gorgias : Best AI Helpdesk for Shopify Stores

Gorgias is a support helpdesk purpose-built for Shopify merchants, with AI features that draft responses, tag and route tickets, and surface order data directly inside the support conversation. It’s a common next step for stores that outgrow basic live-chat tools and need a full support workflow.

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Key features: AI-drafted ticket responses, automated tagging and routing, order data inside the conversation view Pricing: No free tier; paid plans scale by monthly ticket volume Best for: Shopify-based retailers scaling their support operations.

Salesforce’s retail AI, branded Einstein, powers product recommendations, predictive search, and dynamic content across Salesforce’s commerce platform. It’s built for retailers already operating on Salesforce’s broader CRM and marketing stack, and it’s most effective at that enterprise scale, where there’s enough customer data to make the personalization models genuinely predictive.

Key features: AI product recommendations, predictive search, dynamic personalized content Pricing: Enterprise, custom quote-based Best for: Larger retailers already invested in the Salesforce ecosystem.

6. Oracle NetSuite : Best Integrated ERP-Plus-AI Platform

NetSuite centralizes inventory, supply chain, and financial data in one system, with AI capabilities layered on top rather than bolted on as a separate tool. For a retailer whose data currently lives across disconnected platforms, NetSuite’s pitch is consolidation first, AI second – the forecasting and reporting only get more accurate once the underlying data is unified.

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Key features: Unified inventory, finance, and supply chain data; AI-assisted demand and cash-flow forecasting Pricing: Custom quote-based, typically licensed per user and module Best for: Growing retailers dealing with fragmented systems across inventory, sales, and finance.

7. Blue Yonder : Best for Enterprise Demand Forecasting

Blue Yonder is a longstanding leader in supply chain and demand forecasting software, with deep integration options for large, multi-location retail operations. It’s generally regarded as the most accurate forecasting option at enterprise scale, though that comes with enterprise-level implementation timelines and cost.

Key features: Demand forecasting, supply chain planning, warehouse and transportation optimization Pricing: Enterprise, custom quote-based; typically a longer implementation timeline than mid-market alternatives Best for: Large chains with complex, multi-warehouse supply chains.

8. RELEX Solutions : Best for Mid-Market Demand Forecasting

RELEX offers similar demand-forecasting and inventory-optimization capabilities to Blue Yonder, but with a faster implementation path and a more accessible interface – making it a common choice for mid-market retailers that want forecasting accuracy without a multi-year rollout.

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Key features: Demand forecasting, inventory and replenishment optimization, promotion planning Pricing: Custom quote-based; positioned as faster and less costly to implement than Blue Yonder Best for: Mid-size retail chains that need forecasting but not full enterprise infrastructure.

Dynamic Yield, now operating as part of Mastercard’s enterprise portfolio, specializes in on-site personalization, A/B testing, and algorithmic product recommendations for e-commerce retailers. It’s frequently used alongside a broader commerce platform rather than as a standalone system, layering testing and personalization on top of an existing storefront. It’s built for large-traffic retailers with a dedicated personalization or CRO team, not small or self-serve merchants.

Key features: On-site personalization, A/B testing, AI product recommendations, conversational commerce Pricing: Enterprise-only, custom annual contracts – not a self-serve or small-business product Best for: E-commerce teams that want to systematically test and personalize the on-site experience.

10. Algolia : Best for AI-Powered Site Search

Algolia focuses specifically on search and product discovery – using AI to rank and surface products based on relevance, behavior, and intent rather than exact keyword matches. For retailers with large catalogs, a weak on-site search function is a common, quietly expensive source of lost conversions, and Algolia is one of the more established tools built to fix it.

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Key features: AI-ranked site search, product discovery, personalized search results Pricing: Free tier for low search volume; paid tiers scale with search requests and catalog size Best for: Retailers with large product catalogs where search quality directly affects conversion.

11. Lightspeed Retail : Best All-in-One POS with Built-In AI Insights

Lightspeed combines point-of-sale, inventory, and reporting in one platform, with AI-driven analytics for sales trends and stock levels built into the core product rather than sold as an add-on. It’s aimed at independent and multi-location retailers that want forecasting and reporting without stitching together separate tools.

Key features: Integrated POS and inventory, AI-driven sales and stock analytics, multi-location reporting Pricing: Tiered monthly plans based on features and number of locations Best for: Independent retailers and small chains that want POS and AI insights in a single system.

Dynamics 365 brings AI-assisted forecasting, customer insights, and store operations tools into Microsoft’s broader business platform, with Copilot layered in for natural-language reporting and task automation. It’s the natural fit for retailers already running on Microsoft’s productivity and data tools, since the AI features draw directly on data already inside that ecosystem.

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Key features: AI-assisted forecasting, Copilot natural-language reporting, integrated store operations tools Pricing: Per-user monthly licensing; total cost scales with the modules added Best for: Retailers already standardized on Microsoft 365 and Azure.

How to Choose the Right Retail AI Solution

With this many options, the deciding factors tend to come down to a short list:

  • What problem are you actually solving? Forecasting, customer service, personalization, and loss prevention are different problems with different tools – start with the pain point, not the platform.
  • Does it integrate with what you already run? A powerful AI tool that doesn’t connect cleanly to your existing POS, CRM, or inventory system will create more manual work, not less.
  • What’s the realistic implementation timeline? Enterprise platforms like Blue Yonder or Salesforce deliver strong results but take longer to roll out than lighter tools like Tidio or Shopify Magic.
  • Is the pricing model built for your size? Several tools on this list scale their pricing by usage or store count, which matters more for a growing retailer than a flat enterprise fee.

Pricing and features for AI platforms shift quickly – confirm current plans and integrations directly with each vendor before making a final decision.

The Bottom Line

There’s no single best retail AI solution, only the best one for the specific problem in front of you. Smaller retailers are usually better served starting with a tool built into a platform they already use, like Shopify Magic or Square, before evaluating standalone platforms like Salesforce or Blue Yonder that require more setup and budget to justify.

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Globe Telecom, Inc. (GTMEY) Q2 2026 Earnings Call Transcript

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OneWater Marine Inc. (ONEW) Q1 2026 Earnings Call Transcript

Operator

Good morning, everyone, and welcome to the Second Quarter 2026 Analyst Briefing of Globe Telecom.

So we will begin with a video presentation of our performance and a few updates on the digital platform businesses, to be followed by the Q&A session.

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Unknown Executive

Welcome, everyone, and thank you for joining us for Globe’s Second Quarter 2026 Analyst Briefing.

To begin the presentation, we are pleased to report that notwithstanding external headwinds, Globe sustained its growth momentum and achieved a record-breaking quarter. Consolidated gross service revenues climbed to a new all-time high of PHP 85.4 billion for the first 6 months of 2026, growing by 6% year-on-year. Data-driven revenues accounted for 91% of consolidated service revenues, reinforcing Globe’s continued transformation toward a more diversified, higher-quality and sustainable revenue base. The robust first half results were further supported by Globe’s highest quarterly service revenues on record.

Consolidated GSR amounted to PHP 43.4 billion in the second quarter up 3% quarter-on-quarter and exceeding the previous record set during the seasonally strong fourth quarter of 2025. The quarter’s performance was driven by broad-based growth across Globe’s core connectivity businesses. Globe’s EBITDA reached PHP 44.9 billion in the first 6 months, increasing 6% year-on-year, while EBITDA margin remained resilient at 52.6%, well above the company’s full year guidance. Top line growth more than offset the increase in operating expenses and subsidy, generating operating leverage that enabled Globe to invest in its network and digital infrastructure.

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In the second quarter, EBITDA increased 2% from the previous quarter to

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Berenberg turns bullish on Shaftesbury Capital as West End outlook brightens

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Australian shares fall as Westpac leads banks into red

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Australian shares fall as Westpac leads banks into red

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PFC shares tumble 5% to 4-month low after weak Q1 earnings. Why Motilal Oswal still recommends Buy

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PFC shares tumble 5% to 4-month low after weak Q1 earnings. Why Motilal Oswal still recommends Buy
The shares of Power Finance Corporation (PFC) dropped more than 5% on Monday after the company reported a 2% year-on-year increase in consolidated net profit to Rs 7,012 crore for the first quarter of FY27, with Motilal Oswal Financial Services slashing earnings estimates.

PFC shares dropped to Rs 398 apiece on the NSE on Monday morning, the lowest level seen by the stock in more than four months. On Friday, the company reported a slight decline in revenue from operations to Rs 28,527 crore in Q1 FY27, from Rs 28,539 crore in the corresponding quarter of the previous financial year.

Along with the Q1 results, PFC announced an interim dividend of Rs 3.90 per share with a face value of Rs 10 each for the ongoing financial year 2027. The record date to determine the eligibility of shareholders set to receive the dividend has been fixed on August 27 (Thursday).

Also read |From Titan to Lupin, Motilal Oswal analysts rate buy, hold or skip on 11 stocks post Q1

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Motilal Oswal on PFC share price

Motilal Oswal Financial Services noted that the company’s standalone net profit grew nearly 5% YoY to Rs 4,750 crore, beating estimates. Net interest income (NII), however, declined 4%, missing expectations.


PFC indicated that the decline in lending yields during the quarter was in line with expectations, reflecting lower lending rates on both the existing and incremental loan portfolio amid the declining interest rate environment, Motilal noted. Going forward, the company will continue to calibrate its lending rates in line with market conditions while balancing growth and spreads, it added.
The domestic brokerage cut its FY27 and FY28 EPS estimates for PFC by 2% and 5%, respectively, primarily to reflect lower loan growth and margin contraction, partly offset by lower credit costs. It maintained its ‘Buy’ rating on PFC shares, but reduced its target price to Rs 500 per share. This implies upside potential of more than 19% from the stock’s previous closing price of Rs 420 per share on NSE.

PFC share price

PFC shares have fallen more than 5% in a week and nearly 2% in a month, but have overall gained nearly 10% in 2026 so far. This comes as the company heads for its mega merger with REC.

In the longer term, PFC shares have fallen 1.45% over one year, but delivered positive returns of 87% over three years and more than 288% over five years. The company currently has a market capitalisation of nearly Rs 1.32 lakh crore.

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Also read | SBI shares rise nearly 2% after Q1 beat. Here’s what Nomura, Morgan Stanley and other top brokerages expect next

(Disclaimer: Recommendations, suggestions, views and opinions given by the experts are their own. These do not represent the views of The Economic Times)

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At Close of Business Podcast August 10 2026

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At Close of Business Podcast August 10 2026

Yes. Corporate subscriptions are available for teams and organisations, with discounted rates as user numbers increase. Pricing starts from $1,625 + GST per user.
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Business News subscriptions are used by executives, investors, consultants and professionals who need to stay informed and make better decisions about the WA market. When you subscribe you’ll get

  • Unlimited access to WA’s most trusted business journalism
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  • MyBN — a personalised feed based on the companies, people and sectors you follow
  • Special publications and industry reports
  • Daily and weekly email newsletters

Data & Insights is a research tool built specifically for the WA market. It draws on more than 30 years of Business News reporting, updated regularly to reflect what’s happening now. Use it to:

  • Look up detailed profiles of WA companies, including financials, directors and ownership
  • Find decision-makers and track their career movements
  • Research live and completed projects across WA industries
  • Monitor deals, appointments and market activity
  • Access industry rankings and league tables

Data & Insights is updated daily by our dedicated research team, which uses the latest announcements, ASX filings and editorial coverage to keep our person, company, list and project records up to date.

Business News welcome all opportunities to make our dataset accurate, complete and current, so if you have an update request, please email the team at
general@businessnews.com.au, and we’d be happy to assist.

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MyBN
is part of every subscription. It’s your personalised view of Business News. You can follow the companies, people, sectors and projects that matter to you, and get a news feed and alerts tailored to your interests. You can save articles to read later and retain only what you need.

Only subscribers have full access to all content on the Business News website.

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If staying informed about the WA economy is part of your job, and/or you’re looking for networking opportunities in WA, Business News is built for you.

Business News subscribers are:

  • Executives and directors tracking competitors, clients and market movements
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Most Business News publications cover national or global markets. Business News is focused entirely on Western Australia, which means the journalism, the data and the intelligence are all built around WA companies, people and projects — not adapted from a national feed. Data & Insights, included with every subscription, combines more than 30 years of WA-specific editorial research with live business data. There’s no comparable product for the WA market.

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The Morning Digest Email provides a comprehensive wrap of the major headlines, relevant to WA business, and includes with a snapshot of the overnight news covering oil, gold and ASX-listed companies.

The Afternoon Wrap Email focuses on the news covered by our team of journalists during the course of the working day, including exclusive stories and analysis, all of which relates to WA business and the local economy.

The BN Weekender Email contains a wrap of the Business News from the week that was, highlighting the top stories in each area of WA business.
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Amazon: Stunning Earnings Reaffirm Thesis

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Amazon: Stunning Earnings Reaffirm Thesis

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Gilt yields forecast to fall before 28 October budget

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Gilt yields forecast to fall before 28 October budget

UK gilt yields are expected to fall over the remainder of the year, analysts and investors have said, a shift that would help restore the £10 billion to £12 billion of fiscal headroom lost to rising borrowing costs since February before the budget on 28 October.

The forecasts come weeks after Andy Burnham’s new government took office and ahead of John Healey’s first budget as chancellor.

Analysts and investors said the UK’s inflation outlook supports the chances of interest rate cuts. Concerns about the credibility of Kevin Warsh, the new chairman of the US Federal Reserve, and a more expansionary fiscal environment in Japan are other factors they said could lead investors to choose gilts over other assets.

Daniel von Ahlen, a strategist at TS Lombard, said bond investors should “double down on gilts” in the coming months, and said UK bond prices would rise relative to peers in Japan, the US and Germany.

Markets are pricing in two Bank of England rate rises over the next year, but Von Ahlen said there was a higher likelihood that borrowing costs would be cut “as the labour market remains in the doldrums”.

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The stakes for the Treasury are set out in the arithmetic of the public finances. The rise in gilt yields since February, when the US-Iran war broke out, has removed about £10 billion to £12 billion from the headroom the government holds against its fiscal rules. A 1 percentage point increase in the ten-year gilt yield adds £12 billion to £15 billion to the government’s debt interest bill.

Gilts have been among the worst-performing government bonds this year, with the UK economy the most exposed to the energy price shock caused by the Middle East conflict. But the past three inflation readings have undershot the Bank of England’s estimates, suggesting the spillover from higher oil prices into the rest of the economy has been limited.

That improvement showed up in July, when gilts outperformed their peers. Total monthly returns on UK bonds were flat, compared with a fall of 1.2 per cent for US treasuries and a 0.7 per cent decline for German bonds, according to Deutsche Bank.

Mark Dowding, chief investment officer at RBC Blue Bay Asset Management, who has had a pessimistic view of gilts this year, said he was no more “constructive on the near-term outlook” for UK government debt after the Bank of England’s latest meeting.

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“The doveish bias of the monetary policy committee may encourage investors to add exposure [to gilts],” Dowding said.

Analysts at BlackRock, the world’s largest asset manager, said they had a “neutral” position on gilts, compared with underweight, or reduced, exposure to Japanese government debt and long-term US government bonds.

Japanese government bonds have been the worst-performing significant debt class this year, as the world’s third-largest economy prepares to raise interest rates from record lows and a new government maintains expansionary fiscal policy through tax cuts and investment spending. The US intervened last week to support Japan’s weakening currency and warned that the sell-off in Japanese bonds could spill over into US treasuries.

The UK’s borrowing costs could fall further this year as the Bank of England is expected to reduce the pace at which it sells gilts on its balance sheet back to investors. Analysts at Bank of America said the Bank would cut its annual pace of quantitative tightening from £70 billion to £50 billion from September.

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Hargreaves Lansdown orders staff back to office

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The wealth manager is headquartered in Bristol

A pair of hands holding a phone with Hargreaves Lansdown written on

Hargreaves Lansdown is headquartered in Bristol

The UK’s largest DIY investment platform is requiring staff to return to the office from the beginning of next year. Hargreaves Lansdown will mandate employees attend the workplace three days a week, shortly after it relocates to its new Bristol headquarters.

The company announced plans last year to move its 2,000-strong workforce to the new site by Temple Meads station after 40 years on Anchor Road.

The wealth manager, which was bought by private equity firms including CVC Capital Partners in 2024 for £5.4bn, has not previously imposed a minimum office attendance requirement, according to reports in the Financial Times.

The compulsory office days will follow the firm’s strategy to transition employees into its new premises in phases from September, giving them time to adjust to the new environment.

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The move comes as some staff seldom visit the office, according to one person with knowledge of the decision, making collaboration between employees more difficult.

Hargreaves Lansdown, which employs 2,400 people, confirmed the arrangements and said there remained “flexibility” for its workforce, as reported by City AM.

The investment platform’s decision to bring staff back to the office mirrors that of other organisations.

Companies have been choosing to recall workers in an attempt to end the widespread remote working that emerged during the Covid pandemic.

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This includes British lender TSB, which is requiring staff to return to the office three days per week from April next year, up from the current two, to align with Santander’s policy following its acquisition by the Spanish bank.

JPMorgan Chase also instructed all staff to return to the office last week, though thousands of employees worldwide signed a petition opposing the decision.

Conversely, some City institutions have been easing office requirements amid the UK’s succession of heatwaves.

In June, JPMorgan Chase was amongst the organisations letting employees off the hook, alongside ING and Deutsche.

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Lloyd’s of London also permitted staff to work remotely from its historic City headquarters in late July as the Square Mile prepared for another week of soaring temperatures.

Hargreaves Lansdown has encountered substantial competition in recent years, as digital upstarts and cheaper, rapidly expanding competitors, including AJ Bell and Interactive Investor, attracted customers away.

The platform is seeking to modernise its technology and revamped its fee structure earlier this year, reducing costs for the majority of clients. However, this resulted in a small proportion facing higher charges.

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Longleat House in Wiltshire to be repaired after deathwatch beetle damage

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The Grade I listed venue is the county’s second most-visited tourist attraction after Stonehenge

Longleat House with its distinctive turrets (Image: Picture by Matt at Flickr published under Creative Commons licence)

Longleat House with its distinctive turrets(Image: Matt at Flickr)

An Elizabethan turret forming part of the roofline of Longleat House is to be restored following an infestation by deathwatch beetles.

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Wiltshire Council has granted conservationists at the Grade I listed Longleat House – the county’s second most-visited tourist destination after Stonehenge – listed building consent to carry out repairs.

The structure is one of three octagonal lanterns and stair turrets designed by Robert Smythson in the 1560s, when or just after the house was built, and is regarded as “of high significance.”

Specialists informed Wiltshire Council the turret has been affected by “long-term water ingress through its exposed domed masonry roof and upper blind windows.”

They also noted the moisture had enabled deathwatch beetles to attack timber beams.

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Known for its tapping sounds during the night, supposedly signalling misfortune, the deathwatch beetle is a destructive wood-boring pest. In properties, their burrowing can lead to substantial damage.

“Combined with a lack of ventilation, this has resulted in damage to internal finishes and decay to the ceiling and floor structure below,” Wiltshire planners were told.

“The proposals seek to undertake essential structural repairs and address this water ingress, to create a dry and ventilated turret space, while also improving access for ongoing and future maintenance.

“These works are intended to ensure that the turret structure and the rooms beneath are better protected from further deterioration and potential harm.”

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The eight-sided turret positioned on the western wall of the eastern courtyard at Longleat House.

It can only be seen clearly from outside when viewed from the house rooftop, with partial glimpses available from the Horningsham entrance drive to the south and the parkland to the east.

Restoration work will be carried out on a like-for-like basis.

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Could your tattoo stop you from getting a job?

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Two-way split of psychologist Dr Alyssa Grocutt who is tattooed all over her body apart from her face.

Dr Alyssa Grocutt, who is herself heavily tattooed, explored perceptions of tattoos in the workplace for her PhD at the University of Calgary in Canada, and found many stereotypes around tattooed people still exist today, both positive and negative.

Perhaps unsurprisingly, people with intimidating tattoos – in this study, a skull and a knife – were perceived as risky, while those with “friendly” tattoos of a rose and some leaves were perceived as more creative and artistic.

Overall, job applicants with visible tattoos are still slightly less likely to be hired than those without, she says.

But for entrepreneurs, or those working in creative industries, Grocutt suggests they may be viewed as an extension of someone’s personal brand.

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“Even 11 years ago, when I started getting tattooed, the hands, neck and face were called ‘job stoppers’, and a lot of artists wouldn’t tattoo people in those areas,” she says.

“I think it’s shifting a bit or maybe tattoo artists don’t want to be gatekeepers. There’s more positive perceptions now, [but] you still get a lot more attention, and that’s an adjustment to get used to.”

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