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Banking giant HSBC considers job reductions due to AI, report suggests
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Global banking giant HSBC Holdings Plc is considering significant job reductions in the years ahead, as CEO Georges Elhedery bets on artificial intelligence to downsize middle and back offices, Bloomberg reported.
The greatest impact is anticipated to be seen among non-client-facing positions in global service centers, but the evaluation is only in an early stage, according to individuals familiar with the issue, the outlet reported. The moves could impact about 20,000 roles, or around 10% of the organization’s full workforce, one of the individuals reportedly said.
The deliberations began prior to the eruption of war in the Middle East, and a final decision has not been made, some of the individuals said, according to the report.

Georges Elhedery, chief executive officer of HSBC Holdings Plc, in Hong Kong, China, on Thursday, Oct. 9, 2025. (Paul Yeung/Bloomberg via Getty Images / Getty Images)
The assessment includes positions where the company will not replace workers, some of the individuals noted, but no final decision has been determined.
Some downsizing may occur due to business sales or exits, according to one of the sources, Bloomberg reported.
The company’s job reductions would occur as part of a medium-term plan covering three to five years, one of the individuals familiar with the matter said, the outlet noted.
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Illuminated HSBC bank sign above an automated teller machine, San Francisco, California, May 20, 2025. (Smith Collection/Gado/Getty Images / Getty Images)
HSBC declined to provide Fox News Digital with a comment about the Bloomberg report.
But HSBC, which indicates on its website that it “is one of the world’s largest banking and financial services organisations,” has been open about embracing AI.
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The HSBC logo outside a branch of the bank on Jan. 24, 2017, in Bristol, England. (Matt Cardy/Getty Images / Getty Images)
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“In 2025, we accelerated the adoption of Generative AI (‘GenAI’) across HSBC, moving from experimentation to scaled delivery,” the company’s Annual Report and Accounts 2025 noted. “Through 2026, we intend to expand enterprise-wide adoption of AI tools and strive to embed AI deeper into our core processes.”
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Operator
Good morning, and welcome to the SigmaRoc plc investor presentation. [Operator Instructions] The company may not be in a position to answer every question it received during the meeting itself. However, the company can review all questions submitted today and publish responses where it’s appropriate to do so. Before we begin, I’d like to submit the following poll.
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Europe’s top central bankers warned that the escalating war in the Middle East would drive up inflation and knock growth.
The conflict is threatening the global economy, but Europe is seen as particularly vulnerable because of its dependence on imported energy. European-natural gas prices have nearly doubled since the conflict began.
“The war in the Middle East has made the outlook significantly more uncertain, creating upside risks for inflation and downside risks for economic growth,” ECB President Christine Lagarde said Thursday.
The European Central Bank and its counterparts in the U.K., Switzerland and Sweden all left rates unchanged Thursday. That follows the Federal Reserve’s decision to keep rates steady a day earlier. The Bank of Canada and the Bank of Japan have made the same call this week.
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