Fiserv, Inc. (FISV) Bernstein 42nd Annual Strategic Decisions Conference May 28, 2026 3:30 PM EDT
Company Participants
Michael Lyons – CEO & Director
Conference Call Participants
Harshita Rawat – Bernstein Institutional Services LLC, Research Division
Presentation
Harshita Rawat
Bernstein Institutional Services LLC, Research Division
Good afternoon, everyone. Thanks for joining us today. I am Harshita Rawat, the senior analyst covering U.S. payments at Bernstein and I’m delighted to be here with me today Mike Lyons, Fiserv’s President and CEO.
Michael Lyons
CEO & Director
Thank you for having us.
Question-and-Answer Session
Harshita Rawat
Bernstein Institutional Services LLC, Research Division
Mike, you recently completed your 1-year anniversary as the CEO of Fiserv. Tell us both about your key learnings and also the key changes you’ve made in the organization.
Michael Lyons
CEO & Director
Yes. It’s great to be here. Thank you. And I know the last year — I’ll start by saying we know the last year has been difficult for our investors, and we don’t take that lightly. And so take all of the context around this. Roughly a year ago and shortly after I started as organic growth was slowing, we launched the franchise review that we did last fall to understand what the drivers of that slowdown were. We learned a lot as part of that process. Most importantly, at the top of it is if you take out the cyclical factors that were behind the growth post-COVID, a lot of the growth post-COVID, the company looked a lot like it had pre-COVID with more in the mid-single-digit revenue growth range.
The review also identified some areas where we needed to address some specific actions, mostly around client service, product delivery stuff and I’ve talked about product delivery, tech resilience and capital allocation, and we put a plan in place to
You must be logged in to post a comment Login