Business
From complexity to clarity: How AI is transforming insurance for customers
What we are witnessing today, however, is not just another step in digitisation. It is a fundamental shift in how customers understand, evaluate, and experience insurance.
A large majority of insurance journeys today begin online. Industry estimates and regulatory insights suggest that over 70% of customers now start their search digitally, a sharp increase over the past decade.
As highlighted in multiple industry analyses and digital adoption studies, this shift reflects not just increased internet penetration, but a bigger behavioural change in how customers approach financial decisions.
At the centre of this transformation is Artificial Intelligence, which is not just improving processes but reshaping the entire customer experience.
Insurance has traditionally been perceived as complex. For most customers, understanding policies meant going through multiple documents, comparing fine print, and relying heavily on intermediaries to interpret technical details.
Even for well-informed customers, navigating different websites, product brochures, and policy wordings could be overwhelming. AI is changing this in a very fundamental way. It is turning what used to be a search-driven process into a conversation.Today, a customer does not have to browse through multiple pages or interpret complex documents to understand insurance. They can simply ask questions in plain language and receive clear, contextual, and relevant responses instantly.
Whether it is understanding what a policy covers, comparing two products, checking waiting periods, or evaluating claim-related aspects, AI is making this information available in a far more intuitive manner. This shift is significant.
According to industry estimates, AI-driven recommendation engines and assisted journeys have the potential to reduce decision-making time by as much as 60-70%. Instead of spending hours navigating information, customers can now arrive at informed decisions within minutes.
The interaction becomes natural and personalised, almost like speaking to a knowledgeable advisor who is always available. What makes this even more powerful is that the responses are not generic. They are tailored to the customer’s specific needs, helping them focus on what truly matters rather than getting lost in excessive information.
This ability to simplify comparisons is one of the most important contributions of AI.
Insurance decisions are rarely about price alone. They involve understanding coverage, service quality, network strength, and long-term reliability. AI helps bring all these factors together in a way that is easy to understand and act upon.
Beyond discovery and comparison, AI is also enhancing the overall customer experience. AI powered assistants today can handle a significant share of routine queries. Various industry studies suggest that AI led bots can manage up to 60-80% of standard customer interactions, enabling round the clock support and faster resolution times.
Processes such as onboarding and policy issuance are also becoming faster and more seamless. Activities like document verification and policy issuance, which earlier took days, are now completed within minutes through automation and digital integration. This improvement in speed and simplicity directly contributes to greater customer confidence.
The impact of AI becomes even more meaningful when we look at India beyond the large urban centres. For customers in Tier 2 and Tier 3 cities, access to insurance has often been limited by a combination of awareness, complexity, and availability of guidance. At the same time, these markets are driving the next wave of digital growth.
According to industry reports and insurer data, over 50% of new digital insurance customers are now coming from Tier 2 and Tier 3 locations. AI has the potential to act as a powerful bridge in this context. Through voice-based interactions, regional language capabilities, and simplified interfaces, AI enables customers to engage with insurance in a way that is comfortable and familiar.
A customer does not need to be financially sophisticated or digitally advanced to ask a question and understand the answer. This is where AI can play a transformative role in reducing the digital divide. It removes the need for customers to navigate complex systems or rely solely on physical access points. Instead, it brings information, guidance, and support directly to them in a simple and accessible format.
India’s insurance penetration continues to remain below global averages. According to the data from the Government of India and IRDAI, insurance penetration stands at around 3.7% of GDP, compared to significantly higher global benchmarks.
This highlights the scale of the opportunity as well as the need to expand access and awareness. Bridging this gap requires not just more products or distribution, but simpler and more intuitive ways for customers to understand and trust what they are buying. AI is uniquely positioned to support this transition.
Looking ahead, the role of AI will continue to deepen. Insurance will become more intuitive, more personalised, and more responsive to individual needs. Customers will not just seek information, but expect guidance that is relevant, timely, and easy to act upon.
For a country as large and diverse as India, the ambition of Insurance for All will require scale, innovation, and collaboration across the ecosystem. Technology, and particularly AI, will be an important enabler in making this vision a reality. This is not just about adopting new tools. It is about reimagining how the industry connects with customers.
From selling policies to building confidence, from transactions to relationships, and from complexity to clarity, the shift is already underway. In many ways, AI is helping the industry deliver on its most important promise. To make insurance simple, understandable, and accessible for every Indian.
(The author Dr. Tapan Singhel, MD & CEO, Bajaj General Insurance Limited (formerly known as Bajaj Allianz General Insurance Company Limited)
(Disclaimer: Recommendations, suggestions, views, and opinions given by experts are their own. These do not represent the views of the Economic Times)
Business
How to Watch Live Stream & Telecast of Chennai vs Delhi Clash Today
CHENNAI, India — Cricket fans across India and around the world are gearing up for a high-stakes Indian Premier League 2026 encounter as Chennai Super Kings host Delhi Capitals in Match 18 at the iconic MA Chidambaram Stadium on Saturday evening.

POOL / PAUL CHILDS
The match, scheduled to begin at 7:30 p.m. IST with the toss at 7 p.m. IST, pits five-time champions CSK against a resurgent Delhi Capitals side. With both teams looking to steady their campaigns early in the season, viewers can expect intense T20 action under the Chennai lights.
Where to Watch CSK vs DC Live in India
In India, the CSK vs DC IPL 2026 match will be telecast live on the Star Sports Network, including Star Sports 1, Star Sports 1 Hindi, Star Sports 1 Tamil and other regional language channels for comprehensive coverage.
Live streaming will be available exclusively on the JioHotstar app and website (the merged platform of JioCinema and Disney+ Hotstar). Fans with an active subscription can stream the match in high definition across multiple devices, including smartphones, smart TVs, laptops and tablets.
JioHotstar offers multiple commentary options in English, Hindi and regional languages, along with features like multi-angle views, expert analysis and real-time statistics. A subscription starts from basic plans suitable for IPL viewing, making it accessible for millions of fans.
International Broadcast and Streaming Options
- United States and Canada: Willow TV will broadcast the match live, with streaming available on the Willow TV app, Fubo, Sling TV and other platforms. The game starts at 10 a.m. ET.
- United Kingdom: Sky Sports will provide live coverage, starting at 3 p.m. BST.
- Other Regions: Availability varies by country. Fans in Australia can tune into Fox Cricket or Kayo Sports, while those in the Middle East and North Africa may access via beIN Sports or regional partners. Check local listings or use a VPN for geo-restricted access where permitted.
Free live streams are not officially available, and fans are advised to avoid unauthorized websites to ensure quality and support the sport.
Match Preview and Key Storylines
The MA Chidambaram Stadium, known for its spin-friendly pitches and passionate crowd, sets the stage for a fascinating contest. CSK, traditionally strong at home, will rely on their experienced core, while Delhi Capitals boast a dynamic squad capable of explosive batting and varied bowling attacks.
Early season form has been mixed for both sides, making this encounter crucial for momentum heading into the league phase. Star players on both teams are expected to deliver fireworks, with the spin battle likely playing a decisive role on the Chepauk surface.
Weather in Chennai is forecast to be warm and humid with a low chance of rain, promising a full 20-over contest. Pitch reports suggest assistance for spinners as the game progresses, favoring teams with strong slow bowling options.
How to Prepare for the Best Viewing Experience
To enjoy uninterrupted coverage:
- Download the JioHotstar app in advance and ensure a stable high-speed internet connection (minimum 5 Mbps recommended for HD).
- For TV viewers, tune into Star Sports well before the toss for pre-match analysis featuring former cricketers and experts.
- Use official apps for live scores, ball-by-ball commentary and fantasy updates if you’re following multiple screens.
- Charge devices and have power banks ready for long viewing sessions, especially for mobile streamers.
Social media platforms like X (formerly Twitter), Instagram and YouTube will buzz with real-time reactions, highlights and fan discussions. Official IPL and team handles provide verified updates throughout the match.
Broader IPL 2026 Context
The 2026 season continues to captivate global audiences with its blend of established stars and emerging talent. Broadcasting rights held by JioStar ensure wide reach, with JioHotstar and Star Sports delivering professional production values that have become the benchmark for T20 cricket coverage.
This match marks another chapter in the historic rivalry between these two franchises. Past encounters at Chepauk have produced memorable moments, from last-ball thrillers to dominant bowling displays.
For fans unable to attend in person, the broadcast experience aims to bring the electric atmosphere of MA Chidambaram Stadium directly to living rooms worldwide through innovative camera angles, player microphones and expert insights.
Additional Viewing Tips
- Fantasy Cricket: Platforms integrated with JioHotstar allow participation in official fantasy contests with cash prizes.
- Highlights and Replays: Missed the live action? Full match highlights and key moments will be available shortly after the game on the same platforms.
- Accessibility: Audio-described commentary and multiple language options make the broadcast inclusive for diverse audiences.
As anticipation builds for the 7:30 p.m. IST start, cricket enthusiasts are reminded that official channels provide the best quality and support the ecosystem that makes IPL possible. Whether watching from Chennai, Delhi, New York or London, fans can look forward to an evening of high-octane T20 cricket.
Tune in early for the toss and pre-match build-up. With both teams hungry for points, CSK vs DC promises to deliver the drama, skill and entertainment that define the Indian Premier League.
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The Software Narrative Is Leaking Badly Again Thanks To Anthropic Mythos
JR Research is an opportunistic investor. I was recognized by TipRanks as a Top Analyst, and also by Seeking Alpha as a “Top Analyst To Follow” for Technology, Software, and Internet, as well as for Growth and GARP. I identify attractive risk/reward opportunities supported by robust price action to potentially generate alpha well above the S&P 500. My picks have consistently demonstrated market outperformance over time. My approach combines timely and sharp price action analysis with fundamentals as my foundation. I also tend to avoid overhyped and overvalued stocks while capitalizing on battered stocks with significant upside recovery possibilities. I run the investing group Ultimate Growth Investing which specializes in identifying high-potential opportunities across various sectors. My main ideas revolve around stocks with strong growth potential, and also well-beaten contrarian plays. I designed the group for investors seeking to capitalize on growth stocks with solid fundamentals, robust buying momentum, and appealing turnaround plays to generate alpha consistently. Learn more
Analyst’s Disclosure: I/we have a beneficial long position in the shares of XLK, IGV, CRWD, MSFT, PLTR, NOW, CRM either through stock ownership, options, or other derivatives. I wrote this article myself, and it expresses my own opinions. I am not receiving compensation for it (other than from Seeking Alpha). I have no business relationship with any company whose stock is mentioned in this article.
Seeking Alpha’s Disclosure: Past performance is no guarantee of future results. No recommendation or advice is being given as to whether any investment is suitable for a particular investor. Any views or opinions expressed above may not reflect those of Seeking Alpha as a whole. Seeking Alpha is not a licensed securities dealer, broker or US investment adviser or investment bank. Our analysts are third party authors that include both professional investors and individual investors who may not be licensed or certified by any institute or regulatory body.
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Sophie Cunningham Drops Bombshell on ‘Creepy Old Men’ Fans in Candid GQ Sports Interview
INDIANAPOLIS — Indiana Fever guard Sophie Cunningham isn’t shying away from the realities of stardom in the booming WNBA. In a revealing new interview with GQ Sports, the 29-year-old sharpshooter detailed everything from unsettling fan encounters with “old creepy men” to the pure joy of inspiring the next generation of young athletes.

The conversation, which has quickly gone viral across social media platforms, comes as Cunningham navigates life as a key piece of the Fever’s roster alongside superstar Caitlin Clark, a new broadcasting gig and her debut in the Sports Illustrated Swimsuit Issue.
“You’re asking the right person,” Cunningham said with a laugh when asked about her most memorable or wildest fan interaction. “I get a lot of old creepy men so that would be the extreme no so good experiences.”
The Missouri native didn’t linger on the uncomfortable moments but was quick to highlight the brighter side of her growing fame.
“But the great experiences are all the little boys and girls who are just so excited and new to the WNBA and want to be like us,” she continued. “Inspiring them is probably like the most fulfilling thing you can do.”
Cunningham’s comments arrive at a pivotal time for the WNBA, which has seen explosive growth in popularity, attendance and media attention in recent seasons. With that spotlight has come increased scrutiny and, for many players, a need to set firmer boundaries with fans.
From Missouri Roots to WNBA Enforcer
Born Aug. 16, 1996, in Columbia, Missouri, Cunningham’s athletic pedigree runs deep. The daughter of two former University of Missouri athletes, she dominated at Rock Bridge High School, leading the girls’ basketball team to multiple state titles while also playing football as a kicker — a unique chapter that often surfaces in her interviews.
She earned a black belt in taekwondo by age 6, showcasing an early competitive fire that would define her career. At Missouri, Cunningham became the program’s all-time leading scorer with 2,187 points, earned All-SEC honors and helped the Tigers to four NCAA Tournament appearances.
Selected 13th overall by the Phoenix Mercury in the 2019 WNBA Draft, Cunningham spent six seasons in the desert, developing into a reliable perimeter threat and vocal leader alongside legends like Diana Taurasi. In February 2025, she was traded to the Indiana Fever in a multi-team deal, joining forces with Clark and Aaliyah Boston in a move that energized the franchise.
In her first season with the Fever, Cunningham averaged 8.6 points, 3.5 rebounds, 1.2 assists and 1.0 steals per game. Known for her toughness and outside shooting, she quickly became a fan favorite for her no-nonsense approach and clutch performances.
Life in the Spotlight
Cunningham’s off-court ventures have only amplified her profile. She recently debuted in the 2026 Sports Illustrated Swimsuit Issue and landed a role as a studio analyst for USA Network. Her podcast, “Show Me Something,” co-hosted with West Wilson, has drawn praise for candid conversations about life in the WNBA.
The GQ Sports interview also touched on her multifaceted athletic background. Clips circulating on TikTok and Instagram show Cunningham discussing her early taekwondo achievements and high school football days, painting a picture of a well-rounded competitor who brings grit to every endeavor.
Her openness about fan interactions reflects a broader conversation in women’s sports. As the WNBA draws larger, more diverse audiences — including celebrity courtside attendees — players are balancing newfound celebrity with personal safety and comfort. Cunningham’s willingness to address the “creepy” encounters head-on has resonated with many, sparking discussions online about respect for athletes.
“I think the WNBA is in such a great place right now,” Cunningham has said in various interviews, crediting the league’s growth to stars like Clark while emphasizing the hard work of veterans who paved the way.
All-Star Insights and Future Outlook
During the NBA All-Star Weekend coverage, Cunningham weighed in on potential changes to the event, suggesting a return to East vs. West format over the current three-team setup. Her basketball IQ and straightforward opinions have made her a sought-after voice.
As the 2026 WNBA season approaches, with free agency looming for some players including potentially Cunningham herself, her focus remains on winning and elevating the game. The Fever are positioned as contenders, bolstered by their core talent and the electric atmosphere at Gainbridge Fieldhouse.
Cunningham’s journey embodies the evolution of the modern WNBA athlete: elite on the court, influential off it, and unapologetically authentic. Whether dropping threes in crunch time, calling out uncomfortable realities or inspiring kids at fan events, she continues to make her mark.
Her GQ Sports appearance underscores a key truth in 2026: WNBA stars are no longer just athletes — they’re cultural figures navigating fame’s complexities while staying true to the game that raised them. As viewership soars and opportunities expand, players like Cunningham are ensuring the league’s surge benefits everyone, even as they protect their peace.
Fans have flooded social media with support, praising her candor. “Sophie keeping it real as always,” one viral comment read. Others highlighted the inspiring aspects of her message to young fans.
With the season on the horizon and her platform growing, Cunningham shows no signs of slowing down. For a player who once kicked field goals in high school and now stars in one of the world’s fastest-rising leagues, the sky — and perhaps a championship — appears to be the limit.
Business
Baby Fashion Moment in Paris
PARIS — Rihanna’s 6-month-old daughter, Rocki Irish Mayers, stepped into the spotlight for the first time this week, turning a casual family outing in the City of Light into an instant fashion sensation by wearing a rare vintage Dior ensemble headlined by a 2002 John Galliano knit hat.

The Barbadian singer, entrepreneur and mother of three was photographed Wednesday with partner A$AP Rocky and their children during a relaxed afternoon stroll in Paris. While eldest son RZA, 3, held his father’s hand, baby Rocki stole the show in her public debut, clad in pieces that underscored the family’s deep ties to high fashion.
Rocki sported a green-and-black vintage Dior beanie originally designed by John Galliano for the house’s Autumn/Winter 2002 collection — a pom-pom mohawk-style knit hat that has become a collector’s item among archival enthusiasts. She layered a gray plaid pleated Dior dress over jeans, completing the look with the signature baby detail of one missing shoe. Photos quickly circulated online, drawing comparisons to her mother’s own boundary-pushing style.
Rihanna, 37, has long maintained a low profile for her youngest child since announcing Rocki’s birth on Sept. 13, 2025, via a tender Instagram post featuring the newborn swathed in pink. Until this Paris outing, Rocki had remained largely shielded from public view, unlike her brothers who made earlier red-carpet appearances.
The family’s fashion-forward outing comes as Rihanna continues to balance her multifaceted empire — including Fenty Beauty, Savage X Fenty and her music career — with motherhood. She and Rocky, whose real name is Rakim Athelaston Mayers, welcomed their first son RZA in May 2022 and second son Riot Rose in August 2023 before expanding the family with Rocki last fall.
A Family Tradition of Dior
Dressing the children in Dior has become something of a signature for the couple. In July 2025, brothers RZA and Riot made a joint red-carpet debut at the Los Angeles premiere of “The Smurfs,” in which Rihanna voices Smurfette. The toddlers wore custom Baby Dior looks designed by Jonathan Anderson, miniature versions of runway pieces that turned heads and reinforced the family’s influence in the fashion world.
Fashion observers noted that Rocki’s debut continues this tradition but with a distinctly archival twist. The Galliano-era Dior hat, more than two decades old, highlights Rihanna’s appreciation for fashion history and her ability to source rare pieces for even the youngest members of her household. Vintage experts estimate such archival accessories can command significant value among collectors.
Paris holds special meaning for Rihanna. She has frequently attended Dior shows during Fashion Week, and the city serves as a creative and personal backdrop for the couple. A$AP Rocky, a noted fashion enthusiast himself, often collaborates on looks and has walked in high-profile presentations.
Details of the Outing
In the widely shared images, Rihanna appeared casual yet polished as she navigated the Parisian streets with her family. A$AP Rocky looked dapper in a blazer while walking hand-in-hand with RZA, who sported a pink striped T-shirt and sunglasses. The relaxed vibe contrasted with the high-fashion statement made by little Rocki, whose outfit quickly sparked social media buzz and headlines declaring her “better dressed than most adults.”
The missing shoe added an endearing, authentically baby touch that humanized the otherwise meticulously styled moment. Fans and commentators praised the look as quintessentially Rihanna — elevated yet playful, luxurious without being stuffy.
Rihanna has spoken in past interviews about wanting to give her children as normal a childhood as possible despite their famous parents’ lifestyles. The decision to keep Rocki away from cameras until now appears consistent with that protective approach, making this debut all the more noteworthy.
Broader Fashion and Cultural Impact
The sighting ignited immediate conversation across platforms, with fashion insiders dissecting every element of Rocki’s outfit. The choice of vintage Galliano for Dior resonated particularly because of the designer’s storied — and at times controversial — tenure at the house. Galliano’s return to the spotlight in recent years through other collaborations has renewed interest in his archival work.
Style publications and social media accounts celebrated the moment as proof that fashion runs deep in the Mayers household. “This is just what this family wears when they leave the house,” one outlet quipped, capturing the widespread sentiment that Rocki had set an impossibly high bar for baby style debuts.
For Dior, the organic exposure continues a fruitful relationship with Rihanna, who has worn the brand on numerous occasions and attended its shows. The house has long excelled at dressing celebrities and their families, extending its influence across generations.
Rihanna’s Motherhood Journey
Since becoming a mother, Rihanna has shared glimpses into her parenting philosophy, emphasizing love, creativity and individuality. She has described the joy of watching her children grow while navigating the demands of her businesses and occasional musical projects.
Her Fenty brands have expanded to include baby-friendly or family-oriented lines in some collections, though she has kept personal family life relatively private compared with many peers in the entertainment industry.
Rocki’s debut arrives at a time when Rihanna continues to evolve publicly. Recent months have seen her focusing more on business ventures and family, with fans eagerly awaiting any hints of new music — though none have been confirmed for 2026.
A$AP Rocky has similarly embraced fatherhood, often seen coordinating family looks and supporting Rihanna’s endeavors. The couple’s blended aesthetic — blending streetwear roots with haute couture — has influenced trends and inspired countless imitators.
Public Reaction and Celebrity Baby Style Legacy
Celebrity children’s fashion moments have long captured public imagination, from royal babies to Hollywood offspring. Rocki’s vintage Dior debut joins a lineage of memorable kid style sightings that often set trends or spark conversations about luxury consumption and childhood privacy.
Social media users flooded platforms with admiration, memes and calls for more sightings of the stylish tot. Some drew parallels to other famous fashion-forward families, while others simply delighted in the cuteness factor amplified by high-end dressing.
Privacy advocates, however, noted the delicate balance celebrities must strike between sharing family milestones and protecting young children from intense scrutiny. Rihanna’s careful rollout of her children’s public appearances reflects that ongoing negotiation.
As Rocki grows, fashion watchers will likely continue tracking her style evolution alongside her brothers. With parents whose combined influence spans music, fashion and culture, the youngest Mayers child enters the spotlight already equipped with an enviable wardrobe foundation.
For now, the Paris outing remains a charming footnote in Rihanna’s story — a mother proudly stepping out with her baby girl, dressed not just to impress but to express the family’s unapologetic love of style. In true Rihanna fashion, even a simple walk became a statement.
The images, captured by street-style photographers and quickly disseminated, serve as a reminder of the singer’s enduring cultural impact. Whether on stage, in business or on the streets of Paris with her family, she continues to redefine what it means to live boldly and stylishly.
As summer 2026 approaches, fans will no doubt watch for more family moments — and wonder what archival treasures or custom creations might next grace the Mayers children. For Rocki Irish, her first public chapter opened with a vintage flourish worthy of her famous mother.
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