Liverpool has the smallest share of legacy phone lines still to be upgraded of any of the UK’s 10 largest urban centres, with six per cent left to migrate before the old copper-based network is switched off at the end of January 2027, according to data published by Openreach.

The figures, which cover major cities and their surrounding areas, come with less than 20 weeks to go before the analogue Public Switched Telephone Network, or PSTN, shuts down.

Manchester is second, with just over seven per cent of legacy lines left, followed by Cardiff with just over eight per cent and Leeds with around 8.6 per cent, Openreach said.

London has the largest share still to move, at around 13 per cent. Glasgow follows with just over 10 per cent, while Birmingham, Bristol and Edinburgh each have around nine per cent remaining.

Across the 10 cities and their surrounding areas, Openreach said around 90 per cent of legacy lines, more than six million, have migrated to digital services over the last five years. That leaves around 600,000 lines still to be moved before the PSTN switch-off.

James Lilley, director of All-IP at Openreach, said: “When it comes to preparing for the switch-off, our Northern cities appear to have a head start. But the bigger story is the progress being made right across the UK, with more than 90 per cent of legacy lines across ten major cities and their surrounding areas already upgraded to digital alternatives.”

“That means around seven million copper-based services have made the switch. But with more than 600,000 lines still to migrate, there’s no room for complacency.”

Lilley said many organisations may not realise how many services other than phone lines depend on the old network.

“Many organisations may have already upgraded their phone line but may not realise how many other services still rely on the old network, from payment terminals and lift alarms to security systems, door entry systems and building management technology. Once the PSTN is withdrawn, those services could stop working unless they’ve been upgraded or replaced.”

“The reality is that the final migrations are likely to be the most complex and business critical. The organisations that act now will have more time to identify hidden dependencies, test new solutions and make the transition smoothly. Those that leave it until the last-minute risk unnecessary cost, disruption and pressure as the deadline approaches.”

Openreach is urging city-based businesses to speak to their service provider, establish which services could be affected and put a migration plan in place.

“Inaction is no longer about uncertainty but preparedness, and those who wait risk leaving customers exposed to avoidable service disruption. The consequences go beyond technical issues, they can lead to lost revenue, operational difficulties and a poorer experience for customers,” Lilley added.

Nationwide, Openreach estimates around 1.5 million lines are still operating on the copper network, including around 350,000 business premises. It gave the same figures in July, when it warned businesses there were six months left before the network is withdrawn on 31 January 2027 and said there would be no extension to the deadline.

The switch-off has already prompted some firms to look again at their telephony, with Business Matters reporting on small businesses replacing landlines with virtual phone numbers and on the business VoIP phone systems available as alternatives.

Openreach said it has launched a range of migration offers, meaning a move to digital services can often be the more cost-effective option for customers.

It has also raised prices on its legacy Wholesale Line Rental services to encourage migration. Under the schedule Openreach set out in February, rental charges rose by 20 per cent in April and 40 per cent in July, with a further 40 per cent increase due on 1 October that will leave them at double their 2025 level.

About the author

Amy Ingham

Amy Ingham is a reporter at Business Matters, covering UK business news with a focus on breaking news, business policy, late payments and insolvency. She joined the magazine in 2026 after completing the NCTJ Diploma in Journalism at Harlow College’s journalism school. Her recent reporting includes British Steel’s nationalisation and its impact on SME suppliers, the decline in late payments by large firms, and Insolvency Service director disqualifications. Reach her at aingham@cbmeg.co.uk.

Advertisement

The brokerage said passenger traffic remained subdued in August 2026, with GMR reporting around 1% year-on-year growth, including the recently added Nagpur and Bhogapuram airports. On an organic basis, however, passenger traffic declined 2.6% YoY, primarily due to continued weakness at GHIAL, where traffic fell 11.5%.

At GMR’s key domestic airports — DIAL, GHIAL and GIAL — passenger traffic declined 2.4% YoY in August. Domestic passenger traffic dropped nearly 4%, with GHIAL accounting for much of the weakness, while international passenger traffic edged up 1.4%.

JM Financial expects passenger traffic to remain under pressure through November 2026, partly due to the impact of the West Asia crisis. However, the brokerage expects growth to improve from December 2026 as favourable base effects kick in following the IndiGo airline crisis in late 2025.

The brokerage also noted that resilience in international traffic could support non-aeronautical revenues, helping offset some of the weakness in passenger volumes.

Live Events

JM Financial values GMR’s operational airports in India at its long-term average 12-month forward EV/EBITDA multiple of 21x. Including the value of monetisable airport land, including the upcoming Bhogapuram airport and Medan airport, the brokerage arrived at a target price of Rs 115.
The brokerage acknowledged that near-term pressure on the stock could persist amid muted passenger traffic. However, with GMR Airports shares having declined around 8% over the past month, JM Financial believes much of the near-term traffic weakness is already reflected in the stock price. The brokerage therefore retained its Buy rating, citing an improved risk-reward profile at current levels.

Share Price and Technical Indicators

GMR Infrastructure’s stock has remained subdued in recent weeks, declining around 7% over the past month. The company currently commands a market capitalisation of approximately Rs 99,613 crore.

On the valuation front, GMR Infrastructure trades at a price-to-earnings (P/E) ratio of 205.31, while its price-to-sales (P/S) ratio stands at 6.04.

On the technical front, the 14-day Relative Strength Index (RSI) stands at around 32.4, indicating that the stock is approaching the oversold zone. Typically, an RSI below 30 is considered oversold, while a reading above 70 is viewed as overbought.

Disclaimer: This article has been written by Ritesh Presswala, who is not a SEBI-registered Research Analyst or an Investment Adviser. Ritesh Presswala and his/her ‘relative(s)’ (as defined under Section 2(77) of the Companies Act, 2013) do not hold any financial interest in the companies mentioned in this article as of the date of publication. The views/recommendations mentioned in this article, wherever applicable, are those of the respective SEBI-registered Research Analyst/brokerage and have been reproduced/reported with due attribution. They should not be construed as the views or recommendations of The Economic Times Digital or the journalist. Readers are advised to consider the original research report and make their investment decisions based on their own assessment. Brokerage disclaimers here

SAN FRANCISCO — Salesforce Inc. suffered a widespread global service outage Wednesday, the second day of its flagship Dreamforce conference in San Francisco, leaving customers across multiple continents unable to access core parts of its cloud software platform at an unusually inconvenient moment for the company.

According to Salesforce’s own status page incident tracker, the disruption began around 7:50 a.m. UTC, or roughly 3:50 a.m. Eastern time. The company said customers across all three of its operating regions could experience severe delays, intermittent errors, or a complete inability to access some services. “During a service disruption, end users can’t access the service,” Salesforce said in an update posted to its status page as the incident unfolded.

The outage’s reach extended well beyond the United States. Reports of disruption affected hundreds of Salesforce instances across markets including the United States, United Kingdom, Germany, France, India and Japan, according to tracking of the incident. Independent monitoring services logged a sharp spike in user complaints, with one service reporting that 69% of submitted issues related to website access, 16% to app functionality, and 15% to login problems.

Salesforce’s engineering team initially explored restarting affected systems as a potential fix, but that approach did not resolve the underlying problem. In a later status update, the company said it was “no longer pursuing restarts as a path to remediation,” adding that “customers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.” Salesforce said it would provide a further update within 30 minutes or sooner if new information became available.

Salesforce’s investigation ultimately traced the disruption to an internal login service. According to the company, incoming requests were stalling while waiting for a response from that service, a bottleneck that consumed available server resources and cascaded into the broader access problems customers experienced across the platform. By 10:56 a.m. UTC, roughly 6:56 a.m. Eastern time, Salesforce said its engineering team had validated a fix on a test instance and begun rolling it out across all affected regions.

The disruption’s timing drew particular attention given its overlap with Dreamforce, Salesforce’s flagship annual conference, which runs from September 15 through 18 in San Francisco. The event is expected to draw more than 40,000 in-person attendees, with more than 200,000 additional people registered to participate online, and features more than 400 sessions this year centered on Salesforce’s push into what the company calls the “Agentic Enterprise,” its broader strategy around AI-driven business software agents.

That AI push has included a newly announced partnership with Anthropic, under which Salesforce is embedding customer data and workflow tools into Anthropic’s Claude chatbot through a plugin aimed specifically at sales teams. The partnership was announced alongside Salesforce’s fiscal second-quarter earnings release, in which the company reported revenue of $11.35 billion, up 11% year-over-year, and raised its full-year revenue guidance by $200 million.

Salesforce shares were already under pressure heading into Wednesday’s outage. The stock closed Tuesday at $255.65, down 1.46% from Monday’s close of $259.43, a pullback that followed a sharp 4.73% rally on Monday tied to anticipation ahead of Dreamforce. Shares fell a further roughly 0.5% in Wednesday premarket trading, changing hands around $254.40. Because Tuesday’s decline occurred before the outage began, it cannot be directly attributed to the disruption, though the incident adds a fresh factor for investors to weigh as they assess the stock’s performance through the remainder of the week. Broader index futures showed a mixed picture Wednesday morning, with contracts on the S&P 500 and the Nasdaq Composite both posting modest gains even as Salesforce shares slipped.

Independent status-tracking services showed the scale of the disruption extending across a substantial share of Salesforce’s infrastructure. One tracker identified confirmed issues affecting more than 1,030 individual system components in North America alone, spanning Salesforce’s core service across multiple data center clusters. Separate monitoring logged the outage’s overall duration at more than four hours, with additional shorter incidents flaring up later in the day, according to historical incident data tracked for the service.

Customers experiencing access problems were directed by outside monitoring services to consult Salesforce’s own Trust Status page directly to determine whether their specific instance of the platform was affected, rather than relying solely on third-party outage trackers, which can occasionally lag behind or imprecisely characterize the true scope of an evolving technical incident.

Wednesday’s outage adds to a recurring pattern of high-profile disruptions affecting major cloud software providers over the past year, incidents that have increasingly drawn scrutiny given how deeply businesses across industries now depend on continuous access to cloud-hosted customer relationship management and sales tools for their day-to-day operations. For Salesforce specifically, the disruption’s timing alongside Dreamforce, an event explicitly designed to showcase the reliability and capability of its platform to tens of thousands of customers and partners, added a layer of irony that was not lost on observers tracking the incident as it unfolded.

With Salesforce having confirmed a validated fix was being deployed across affected regions by late Wednesday morning Eastern time, the company’s engineering team is likely to face continued scrutiny in the coming days over both the root cause of the login service bottleneck and whether additional safeguards will be put in place to prevent a similar disruption during future high-profile events on the company’s calendar.

Baron is an asset management firm focused on delivering growth equity investment solutions. Founded in 1982, Baron has become known for its long-term, fundamental, active approach to growth investing. Baron was founded as an equity research firm, and research has remained at the core of its business. Note: This account is not managed or monitored by Baron Capital, and any messages sent via Seeking Alpha will not receive a response. For inquiries or communication, please use Baron Capital’s official channels.