Rodrigues started in entry-level guest services, working front desks and reservations desks before moving into supervisory roles. From there he took on positions as a front office supervisor, guest relations manager, operations manager, and assistant general manager, before stepping into his current role as hotel manager.

Across resort properties, luxury hotels, and full-service operations, Marcos built a reputation for hands-on leadership. He is known for staying close to the daily mechanics of a property: the front office, housekeeping, maintenance, and food and beverage teams that guests never see coordinated behind the scenes. His approach favours steady financial oversight and clear staff training over quick fixes, and he treats guest satisfaction metrics as a working tool rather than a report card to file away.

Marcos studied hospitality management and business administration, with a focus on hotel operations, revenue management, and customer experience strategy. He has since added certifications in hospitality leadership and hotel technology systems, which he applies directly to how his properties run day to day.

Outside the hotel, Marcos supports local tourism initiatives in Florida and mentors people entering hospitality management. He is a regular presence at hospitality networking events focused on workforce development within the state’s tourism sector. His outlook on the industry is shaped by years spent watching how small operational decisions, a staffing schedule, a maintenance checklist, a training session, add up to whether a guest has a good stay or a forgettable one. In this interview, Marcos talks through how his sense of hotel management developed and what he pays attention to on a property today.

Interview with Marcos Neves Rodrigues

Let’s start at the beginning. What drew you into hospitality in the first place?

I grew up around people who took service seriously, not as a performance but as a way of treating others well. That stuck with me. When I took my first guest services job, I noticed how much a single interaction could shape someone’s whole impression of a trip. That’s what kept me in it. It wasn’t a grand plan. It was noticing that this work mattered to people more than I expected.

You moved through several roles before becoming a hotel manager. What did each stage teach you?

Front desk work teaches you patience and pattern recognition. You see the same problems repeat and you learn what actually fixes them versus what just delays them. As a front office supervisor, I learned how to translate that into a schedule and a set of expectations for a team. Guest relations taught me how to listen for the complaint behind the complaint. Operations management widened the lens to housekeeping, maintenance, budgets. By the time I became an assistant general manager, I was thinking less about single interactions and more about how departments hand off to each other.

What does a typical day look like for you as a hotel manager?

There isn’t a single typical day, but most start with a walk through the property before I look at anything on a screen. I want to see the lobby, check in with the overnight team, get a sense of occupancy for the day. Then it’s budgeting, staffing checks, and usually a conversation with at least one department head about something that needs adjusting. I try to keep afternoons open for whatever the property actually needs that day rather than filling them with meetings for their own sake.

How has your education in hospitality management shaped how you run a property now?

It gave me a structure for things I might have otherwise learned only by trial and error, revenue management, financial planning, marketing basics. But the classroom part is maybe a third of it. The rest came from certifications in areas like hotel technology and safety compliance, which I’ve kept adding to over the years because the tools change even when the fundamentals don’t.

Is there a part of hotel management that gets less attention than it should?

Financial performance and occupancy numbers get most of the attention because they’re easy to measure. Staff training programs get less credit, but they’re where a lot of the actual quality comes from. A well-trained team catches small problems before they become guest complaints. I’ve come to see training less as an onboarding task and more as ongoing maintenance, the same way you’d maintain equipment.

You’ve mentored people coming into hospitality. What do you tell them?

I tell them to spend real time in the roles that seem unglamorous, front desk, housekeeping support, before they aim for management. You can’t lead departments well if you’ve never done the work inside them. I also tell them that guest service isn’t a script. It’s closer to problem-solving under time pressure, and the people who do it well are usually just good at staying calm and paying attention.

What keeps you engaged in this industry after so many years in it?

Florida’s tourism market moves constantly, new travel patterns, new expectations, and I like that the work never fully settles. I also still get something out of watching a team come together during a busy season. When you see the pieces you spent months training on click into place during a fully booked weekend, that’s satisfying in a way that doesn’t wear off.

Any final thoughts on where the industry is heading?

I’d rather not guess too far ahead. What I do know is that the properties that keep investing in their people, not just their amenities, tend to hold up better over time. That’s been true throughout my career, and I don’t expect it to change.

Canada is not alone among Europe’s far-flung allies, now seeking to cosy closer to the EU, as they worry the US is becoming too unpredictable a partner. Japan and South Korea show an interest in sheltering under the EU umbrella too.

For its part, the EU has recently hastened to secure a list of trade deals – with India, Indonesia and Japan for example – to intentionally diversify relationships.

But there is no guarantee Canada’s associate membership of the EU will ever get off the ground, never mind become a blueprint for other countries, like the UK wanting closer relations stopping short of full EU membership.

Any deal would have to be approved by each one of the EU’s 27 countries.

No legal precedent exists, negotiations would be lengthy and potential conflicts of interest loom, over steel tariffs for example.

A suggestion in May by Germany to make Ukraine – a country desperate for full membership of the European Union as soon as possible – an associate member was rejected by others in the EU.

Some, including France’s government, want to avoid EU non-members securing “too good” a deal. They fear eurosceptic forces at home and abroad could then encourage voters to clamour to leave the bloc.

In the end, “associate membership” is just a label. Buffeted by adverse winds – from China, the US and Russia, the normally rigid rules-based EU is coming under serious pressure to show more flexibility in accommodating countries wanting to stand by its side.

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The policy agenda of the Democratic Socialists of America (DSA) would cost between $71 trillion and $212 trillion in fresh spending over a decade, according to a new analysis.

The progressive wing of the Democratic Party has had electoral success recently, with some candidates backed by the DSA advancing in primaries in the wake of Zohran Mamdani’s election as mayor of New York City.

Angie Nixon, a DSA member in Florida, won the Democratic nomination for the U.S. Senate. Progressives who have touted similar policies as those in the DSA platform have also found recent success in Democratic primaries for U.S. Senate races, with Abdul El-Sayed winning in Michigan and Peggy Flanagan prevailing in Minnesota.

Adam Michel, the director of tax policy studies at the Cato Institute, wrote in the New York Post that the “DSA promises a world of plenty, paid for by somebody else. Simple math says otherwise.”

THE HISTORY OF SOCIALISM IN THE US – AND WHY THE AMERICAN DREAM PREVAILS

New York City Mayor Zohran Mamdani, center, celebrates with Sen. Bernie Sanders, I-Vt., and Rep. Alexandria Ocasio-Cortez, D-N.Y. (Andres Kudacki/Getty Images)

Michel analyzed the DSA platform and found that while the platform is “thin on details,” he was able to estimate the spending policies would total between $71 trillion and $212 trillion in new spending over the next decade.

He noted that, at the high end of that estimate, the total government spending would reach as high as 92% of U.S. economic output.

“The socialists claim their plan will do away with rent. They’ll make healthcare free and forgive student loans. Their system will provide utilities, college and food at no cost to the consumer,” Michel wrote.

“However, making something free at the point of use simply shifts the cost somewhere else, in this case, to taxpayers.”

BILL ACKMAN SOUNDS ALARM ON MAMDANI’S ECONOMIC AGENDA: ‘SOCIALISM IS A DISASTER’

Michel estimated the DSA platform would cost between $71 trillion and $212 trillion in new spending. (iStock)

Michel said universal healthcare could cost $40 trillion to $70 trillion over the course of a decade as reforms modeled off a Medicare-for-all-like healthcare system would see the government take on costs like paying for doctors and nurses as well as operating medical facilities.

Another plank in the DSA platform, a federal jobs guarantee, would cost up to $60 trillion to cover the wages of millions of American workers over a decade, according to Michel, who added that the elimination of rent or mortgages as part of a housing guarantee would cost trillions.

“Washington is currently projected to collect about $70 trillion in federal taxes over the next 10 years. To cover the costs of all those additional services, the DSA agenda requires roughly doubling federal revenue at the low end and quadrupling it at the high end,” Michel wrote.

The DSA platform calls for enacting “aggressive wealth taxes on the richest individuals and corporations to spend on public goods and infrastructure.”

He said that while advocates of those spending plans claim that they will be able to use higher taxes on wealthy Americans and corporations to pay for them, they would likely come up short.

TRUMP ACCOUNTS CAN BE ‘ANTIDOTE’ TO SOCIALISM BY TEACHING YOUNG AMERICANS ABOUT CAPITALISM: TREASURY OFFICIAL

Members of the Democratic Socialists of America gather outside a Trump-owned building on May Day May 1, 2019, in New York City. (Spencer Platt/Getty Images / Getty Images)

The 400 wealthiest billionaires in America were worth an estimated $6.6 trillion last year, according to a Forbes analysis, which Michel noted would be insufficient to cover the DSA agenda.

“Imagine Washington could confiscate every dollar of that — liquidate their businesses, sell their homes, strip off their jewelry. All that covers less than one year of the low-end cost of the DSA’s platform – or not quite four months of it at the high end,” he wrote.

Taxing every dollar of corporate profits at 100% would fund between half and one-fifth of the DSA agenda, according to Michel, while hiking income taxes on high-income earners would cover less than 1% of those spending plans.

“Add it all together — confiscate the wealth of the richest Americans, seize every dollar of corporate profit and maximize top income-tax rates — and the DSA is still between $29 trillion and $169 trillion short of covering the cost of its promises,” Michel wrote.

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He added that only “one tax base is large enough to fill a gap tens of trillions of dollars wide: the middle class,” noting that the European middle class has a significantly higher tax burden than its American counterpart to finance those countries’ social welfare programs.

Download this episode on Apple Podcasts/Spotify or listen below:

Generac (Quant Hold) surged after announcing agreement with Amazon (Quant Strong Buy) (1:40) Powell in a similar situation to Generac (6:40) Growth does not look great for Kroger (Quant Hold) (9:05)

Transcript

Rena Sherbill: Hi everybody, good afternoon. For those expecting our wonderful Kim Khan today, he is off and in his stead, we bring you something new that I have been doing with our very own head of quant, Steven Cress, every morning around market open, Steve and I sit down and bring you a Wall Street breakfast of our own.

Riffing off Julie Morgan’s wonderful Wall Street Breakfast podcast, we highlight the top stocks of the day and we cover them from a quant perspective. Steve dives deep into each stock, shares why it’s a buy, a hold, or a sell, and gives some very edifying and actionable details along the way.

We also talk about that morning in the markets and basically afford yourselves an opportunity to hear from one of the really the investing greats of our time, and that’s Stephen Cress. I mean, I don’t even consider that hyperbolic.

So @CressTopStocks, that’s on YouTube, X, and TikTok, full episodes on TikTok and YouTube, coming soon, these episodes will be live on X, YouTube, and TikTok. But for now, you can catch them right after we record them at market open.

So as a little preview of what you can expect from that daily morning show, we are gonna give you a taste of that today and on Friday, as you head into the weekend. This is Steve Cress on this morning’s Wall Street Breakfast with Steven Cress. Hope you enjoy it.

Welcome back, everybody. It is Thursday, September 17th. We are here with none other than Mr. Steve Cress. Yesterday we were talking about the Fed meeting. They did indeed hike rates as expected. Steve, what are you looking at this morning?

Steven Cress: Really exciting day yesterday for traders and investors. And on the back of that twenty five basis point hike by the Fed, I can largely say that most traders expected it, especially the Bond vigilantes, the interest rate traders, roughly ninety-two percent saw the probability of rates going up twenty five basis points.

I think what was a little bit of a surprise was that forward guidance that there could be another twenty five basis point hike. So initially the expectation was and from history when a hike does take place, the market actually trades up on the day of the hike.

And it was trading up, but when that commentary came out from the Fed chair that there could be possibly another twenty five basis point hike, that projection from the dot plot.

I don’t think there was the anticipation that there could be another twenty-five basis point hike, and they clearly indicated that yesterday.

So the market rolled over a little bit, but the good news coming out of that rollover yesterday was that many of the stocks that had been hit hard starting in May and June, which were typically AI stocks, semiconductor stocks, industrial stocks that benefited from AI, have basically been trout from June to recent days.

There’s also an important announcement today that came out from Jenarack that kind of confirmations the existing demand for the sector. So I am gonna highlight Generac (GNRC) the stock today because it is up significantly.

Rena Sherbill: I saw that it was up over 30% pre-market after well, I I’ll just say after it announced a long-term supply agreement with Amazon (AMZN) that includes 2.4 billion of initial of initial generator deliveries in 2027 and 2028 for Amazon’s data centers.

Steven Cress: And that is huge. to the extent in the pre-market here. we’re minutes away from the opening, but in the pre-market, the stock is up 32%. so I think there’s really two things that are going on. One, we I will say we did have a quant hold on this stock. Looked like the hold wasfairly good.

As I mentioned, a lot of the stocks that focus around data centers and AI got trounced and Generac is not the exception. You can see back in June that the stock was up at 274 and it fell all the way to 175. But this order from Amazon indicates that these companies are live and well.

And yesterday I kind of felt like many of the stocks within the AI trade were bottoming out. So even with the Fed hiking rates by 25 basis points. And the likelihood that there could even be one or two more rate hikes. it may mean that the overall market is softer than expected.

But with these particular stocks that are in the AI trade, they sort of had valuation compression take place already. And as we go into the upcoming quarters, we see that orders and earnings and revenue continue to look good. This could be a really good time to look at companies like Generac.

So Generac, we did have a hold on. Analyst revisions are a B plus. I would imagine in the next day or so that revision grade will change. the growth for the company flattened out. That was one of the reasons for the C. And when I click on that, you can see the year-over-year numbers don’t look great for Generac, but some of the board numbers already look good.

And I think that’s actually gonna improve. So it has not been a strong stock since June. the fate of this may change on the back of that announcement from Amazon, but also the valuation compression as well. let’s take a look at Amazon, where we do have the strong buy. obviously, them being the provider of that order, that stock is up 1.9% in the free market after being off about 1% yesterday, which is really in line with the NASDAQ. So we maintain our strong buy on Amazon.

Now I will say, based on that announcement, I believe there are number of other companies that have gotten hit hard that I want to highlight that should perform well, sort of as we hit this capitulation phase. and we’re entering into a period where there’s validation that business is still well alive.

So I’m gonna share with you a stock called Powell (POWL). And similar to Generac, if you take a look at this, since June, the stock has gotten hammered. Back in June, it was 307. It’s down to 177, this is a quant hold as well. I would mention with this company, it’s actually an industrial company, and they benefit by providing a lot of supplies and infrastructure to data centers and to utilities. It’s sort of a situation where it’s similar to Generac.

Some of the year over year numbers you can see grades in yellow, and some of the forward numbers you see are quite strong. So forward revenue growth is 13.5%. EPS growth going forward is 18 and a half percent compared to the sector at 11.89. the revisions of C, I believe they have one of the biggest backlog orders that they’ve ever had. So even though a couple of the quarters came in a little bit spotty with these huge backlog orders.

The future should look a little bit better. More in the semiconductor space, but still more of a supplier and not an actual producer of semiconductors. We find Celestica (CLS), this is another stock in June it was 458. Right now it’s 339. It’s up almost 5% in trading this morning.

So seeing these stocks that I’m talking about right now that were actually up yesterday when the Dow was down one percent, kind of gives me a vote of confidence that that full valuation compression has largely been baked into the stocks.

And on the back of good news, we’re seeing these stocks really take off. So I’m seeing on the back of news that’s not great with the Fed taking the target rate up by twenty-five basis points and a projection of another twenty five basis point hike, which will most likely happen after the election.

It does provide additional headwinds for the market, but stocks where we saw a rotation from a risk on, risk off, it looks like on the back of this rate hike, investors are actually going back to the risk on trade.

As I said, the valuation compression has taken place already and with a validation of orders coming in, and most of these companies have actually reported on their last quarter record revenues and record earnings. I think we are in for a good period for many of these stocks.

Rena Sherbill: We love a robust answer. We love other options. in our last piece of news for today, Kroger (KR), the grocer, said a summer outbreak of cyclosporiasis cost the grocer more than a hundred million in lost sales as concerns over the contaminated produce weighed on customer traffic.

And Kroger lowered its fiscal year identical store sales outlook, excluding fuel to between point two and point eight percent from its previous forecast of between one and two percent.

The company said the impact continued into Q3. Steve, what do you have to say about Kroger?

Steven Cress: Since the market acts as a forward discount mechanism, a lot of this was baked into the stock already. You can see it’s barely down today.

We’re at an uptape and perhaps it’s on the confirmation of the news. I would say overall with Kroger literally digesting this news event and perhaps having a bit of an impact today, it’s down moderately.

I think largely it’s already been discounted into stock. But having said that, Quant has had a hold on it. Our Seeking Alpha contributor consensus was a buy and Wall Street consensus was a buy, but for a stock that’s in the consumer staple sector and where there’s largely been a big rotation to consumer staple stocks, this one has not benefited.

And I believe one of the reasons why is despite the valuation, the growth does not look great for Kroger. So if we take a look at the forward growth, it’s a C minus grade, which gives you that instant characterization. That growth is below that of the sector.

And indeed, by looking at the absolute data, you can see growth, forward growth for the company is only 1.23% versus the sector at three and a half. if you scroll down, the year over year numbers look awful for earnings per share. They actually fell by 56% year over year. That’s not a pleasant picture.

Going forward, it does look a little bit better. EPS is estimated by consensus for analysts at a growth rate of 7.24% versus the sector at 5.8. So that you know makes the future look a little bit better. Free cash flow for the company is very strong too. The forward free cash flow growth is almost 20% compared to the sector at 5.3%.

And the company’s ROE is growing at twelve point six percent. So that’s not the ROE rate, that’s the actual growth of the ROE. the forward estimate is at twelve percent versus flat for the sector. So there are some growth numbers going forward that look good, but the year over year actual numbers are dragging it down.

So that overall grade is D plus, hence the hold recommendation in terms of analyst revisions for the stock in the last ninety days.We’ve only had two analysts that have taken their estimates up, and eighteen analysts have actually revised their earnings estimates down. That’s painful.

Although I will say for the upcoming quarter, ten analysts revised up and eight revised down. So not quite as painful for the quarter as for the full year look, but certainly not positive enough to be out there buying the stock.