ServiceNow, Inc. (NOW) Jefferies Software, Internet & AI Conference May 27, 2026 3:30 PM EDT
Company Participants
Amit Zavery – President, Chief Product Officer & COO
Conference Call Participants
Samad Samana – Jefferies LLC, Research Division
Presentation
Samad Samana
Jefferies LLC, Research Division
All right. We’ll go ahead and get started. Thank you, everybody, for joining us. We have Amit Zavery from ServiceNow, President, COO and Chief Product Officer as well. So Amit, thank you for joining us today.
Amit Zavery
President, Chief Product Officer & COO
Thanks for having me. Hello, everyone.
Question-and-Answer Session
Samad Samana
Jefferies LLC, Research Division
So look, originally, I think the shape of the conversation was going to maybe be a little bit different. But given the speed at which things are moving and the focus on AI, I wanted to maybe just jump right into that. And I think there’s a lot of questions, some might say some debates. But can you talk about how the Now Assist platform has broadened both in flexibility and capability over time? And then I have a bunch of framing questions or follow-up questions after that.
Amit Zavery
President, Chief Product Officer & COO
Yes. So I think if you look at just in AI, it’s just moving at a very fast pace, right? So we, of course, started with the idea of Gen AI and giving summarization, helping users get more value from the content they have or what they’re doing as the day-to-day task. Over the last year, 1.5 years, we’ve accelerated what we’ve done with Now Assist, specifically becoming more of a system of action, right? So the idea of doing things with agentic and making it an agentic platform. So taking different AI agents, how you orchestrate them, how do you work with them, how do you use AI agents to finish task. And coordinating the full activity end-to-end. It’s been the
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